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Quality & Expertise mentioned in 483 of 999 reviews (48.3%)","99% of Technician Quality & Expertise reviews are 4 or 5 stars","Average rating in Technician Quality & Expertise reviews: 5★"]},{"id":"ac-hvac-maintenance","label":"AC & HVAC Maintenance","description":"Reviews discussing ac & hvac 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& HVAC Maintenance mentioned in 259 of 999 reviews (25.9%)","93.8% of AC & HVAC Maintenance reviews are 4 or 5 stars","Average rating in AC & HVAC Maintenance reviews: 4.8★"]},{"id":"overall-customer-experience","label":"Overall Customer Experience","description":"Reviews discussing overall customer 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usual"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKTmFYbFBTVkJQUVRkalZHRTRValp4ZVhSQ2IxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","courtesy","professionalism"],"entities":{"technicians":["Ali"],"services":[],"problems":[]},"one_line_summary":"Customer praises quick scheduling and technician Ali's friendly and excellent service.","key_phrases":["got us in the day before","Ali was excellent and very friendly","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","courtesy","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Matt"],"services":["ac-installation","ac-repair","maintenance"],"problems":["malfunctioning-a-c-unit"]},"one_line_summary":"Customer praises Cool Today for a reasonably priced AC installation and an efficient repair by technician Matt across two properties.","key_phrases":["fantastic job and a very reasonable price","quick to assess and determine the issue","unit runs quietly also efficiently now","outstanding services"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsVFVsaHRSa2hoYjJKVU5FeEpaRTFHYlc5bWVIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for being knowledgeable, efficient, and a great company to work with.","key_phrases":["Great work","Knowledgeable and efficient","great company to do business with"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxNU5XdzBaek5EUm01TVUyMTRjelJETkZkeVpWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Mykola"],"services":["ac-repair","maintenance"],"problems":["ac-unit-issue-requiring-repair"]},"one_line_summary":"Technician Mykola arrived promptly, quickly resolved the AC unit issue, and informed the customer of additional services available under their plan.","key_phrases":["came out promptly","Knew exactly how to fix unit","informed me of services covered under plan","Excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWME1WWjBhRmhyTW5STFVFTnRWSGMxTkU1MVJHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","responsiveness","technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":[],"services":["plumbing"],"problems":["broken-moen-faucet-cartridge"]},"one_line_summary":"Customer praised technician E. Rodriguez for same-day, prompt, and thorough plumbing service to replace a broken Moen faucet cartridge, including cleanup.","key_phrases":["same day and even earlier","very prompt and very polite","knew what he was doing","cleaned up after himself, over and above"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkRVpYUkNPRXBqUVd0WUxYaFFWRXBXYlRaQ2JGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Stu","Amy","Greg"],"services":["ac-repair","electrical"],"problems":[]},"one_line_summary":"Customer praises Cool Today's professional HVAC and electrical technicians, calling them the best and most responsive company they've tried.","key_phrases":["Fantastic professional technicians","cool today is the best and most responsive","Tried many but cool today is the best"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKYVJtTXdUMDk2T1U1dmMzaG9NSEpuUzNCblkzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Kevin"],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Kevin was praised for his professionalism, thoroughness, and clear communication while fixing a plumbing issue.","key_phrases":["professional and did a wonderful job","He explained everything","worked quickly bit thoroughly","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT21OVVJYQktUMDFvVjNSUldEa3hjVmMxWWpKclYyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Quadrea"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today, praising technician Quadrea for professionalism, thoroughness, and keeping them updated via messages and calls.","key_phrases":["professional, thorough and knowledgeable","Highly recommend Cool Today","Kept me up with messages and calls"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4aExYaEZaSEJOTms5bU5VNU1hMEZJYXpaSWJXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jimmy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised technician Jimmy Villota for being knowledgeable and thorough during a routine 6-month AC maintenance visit.","key_phrases":["6 month AC maintenance","very knowledgeable","very thorough job"]},"Ci9DQUlRQUNvZENodHljRjlvT25kVFpWWk9Ta1ZLTnpWeE1WSktWRmRrV0VKMlUyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was very satisfied with Josh's knowledgeable and informative maintenance service on her older system.","key_phrases":["very satisfied","knowledgeable and informative","older system","maintenance service"]},"Ci9DQUlRQUNvZENodHljRjlvT21ObmFrRXRkak5PTWtsVU4zVnpURkUxVG5BMk0wRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Christian"],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today and praises A/C tech Christian for being knowledgeable, personable, and professional.","key_phrases":["very helpful, knowledgeable, personable and professional","highly recommend Cool Today","A/C issues and general maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGeFJtVXRhMlZyU2t0VldtcE1UVGhMYjI0Mk5sRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Mitch","Jonathan","Kenny"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is very happy with the quick A/C installation performed by Mitch, Jonathan, and Kenny.","key_phrases":["Mitch, Jonathan and Kenny were great","Installed my A/C quickly","very happy with the unit and the service"]},"Ci9DQUlRQUNvZENodHljRjlvT21admNqZGpVRnBvYmtsWVEyOTZkbXRzUVVkelNVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises a technician who provided detailed explanations with pictures during the service visit.","key_phrases":["Great service","Wonderful technician","explained in detail","with pictures what he was doing"]},"ChZDSUhNMG9nS0VJQ0FnTUNBMjRIUGJBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","technical_knowledge","courtesy"],"entities":{"technicians":["Dean"],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal 6-year customer praises Dean for punctually and pleasantly completing AC maintenance service.","key_phrases":["showed up as planned","credible job of servicing my AC","quick and pleasant","using COOL TODAY for 6 yrs"]},"ChZDSUhNMG9nS0VJQ0FnSURWb3NHY1RREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism","technical_knowledge","scheduling","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["ac-unit-issues-requiring-repair","dirty-ac-vents"]},"one_line_summary":"Customer praises Cool Today for reasonable pricing, thorough communication, professional technicians, and same-day problem resolution during regular AC maintenance visits.","key_phrases":["prices are very reasonable","explained thoroughly and easy to understand","they usually have the parts right with them","caught some problems with the unit"]},"Ci9DQUlRQUNvZENodHljRjlvT21sWmRsZGZUMmRVT1MxRVExRkpaMTh4ZFdGb1FVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the air conditioning installation team, praising their professionalism and post-job cleanup.","key_phrases":["did an awesome job","very professional","cleaned up great","would recommend them to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGMk4xRkdVR2hoTWs4NGQwOWllbFZxVjBabU1XYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for good, personable, and trustworthy service.","key_phrases":["good service","personable and trustworthy","happy to have met your team"]},"Ci9DQUlRQUNvZENodHljRjlvT205NlFXVjNNbHBLV1dWWFZIUk5UM1EyUjJ4RldIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","problem_resolution","pricing"],"entities":{"technicians":["Dmitry"],"services":["ac-repair"],"problems":["issue-with-new-ac-unit-installed-6-months-ago"]},"one_line_summary":"Technician Dmitry quickly and professionally resolved a warranty-covered issue with a recently installed AC unit.","key_phrases":["quick to respond","covered under warranty","super nice, professional and efficient","issue with new AC unit"]},"Ci9DQUlRQUNvZENodHljRjlvT21WTVdGTnNSVUZ1Yms5bVpGRmtjMHRMUmtGamNXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Brandon"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Brandon Sword impressed the customer with an excellent AC inspection, insightful answers, and outstanding courtesy.","key_phrases":["AC wiz","excellent inspection","insight and recommendations","courtesy and expertise"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKblYxVkRlRjlZWVVzdFpUQldNa2RvVWxwb00wRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Noah"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today after technician Noah arrived on time, was thorough, communicative, and professional.","key_phrases":["arrived on time","very thorough job","explained and answered all my questions","very polite and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pBM1lqaFdaVU5KVDFad01GWlFZbkJxTnpOUVMyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":["hvac-system-issues"]},"one_line_summary":"Customer praised the technician for a thorough and professional HVAC system analysis and friendly, easy communication about issues and options.","key_phrases":["thorough and professional analysis","HVAC system","easy to discuss the issues","options to consider"]},"Ci9DQUlRQUNvZENodHljRjlvT20xc1RsOWlPRnBwTlRGb1JXeFBlR3BzYkZKWE5sRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","scheduling"],"entities":{"technicians":["Gavin"],"services":["maintenance","ac-repair"],"problems":["capacitor-replacement"]},"one_line_summary":"Technician Gavin performed routine HVAC maintenance and efficiently replaced a capacitor on the spot, impressing the customer with his knowledge and preparation.","key_phrases":["regular maintenance on our HVAC system","explained the services that he provided","had the equipment available to replace our capacitor","a productive appointment"]},"Ci9DQUlRQUNvZENodHljRjlvT21ZeU5FdFhhakZqUmpKUWVEZDZPSEJsU0cxdU1GRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-heat-pump-not-repaired-after-3-weeks-during-winter"]},"one_line_summary":"Customer is frustrated that Cool Today has failed to fix their AC/heat pump after 3 weeks during the coldest part of winter.","key_phrases":["coldest part of the winter","taken 3 weeks","AC/Heat pump is not fixed"]},"ChdDSUhNMG9nS0VJQ0FnTURveThhUzJBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication","technical_knowledge"],"entities":{"technicians":["Jimmy"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is highly impressed with Cool Today's AC installation team and sales representative Jimmy, praising their professionalism, cleanliness, and efficiency.","key_phrases":["there for us every step of the way","professional, courteous, very clean","worked wonderfully as a team","so glad we switched to Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2poWlZFaEJTV1UyVGxvd1NYRXhSRFJrVDJaUlEzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","punctuality","professionalism","communication"],"entities":{"technicians":["Roman"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer had their aging, rusty water heater replaced quickly by a professional technician named Roman who provided a competitive price and clear explanations.","key_phrases":["had best deal","replaced it after only a day, quick service","Roman was professional","great job explaining new water heater"]},"Ci9DQUlRQUNvZENodHljRjlvT2pselNIcHlWVW8xU0c5dmNWVXdSMGhGTVVNM05XYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal five-year customer praises Cool Today's technicians for their proficiency, respect, and deep equipment knowledge with no complaints.","key_phrases":["proficient, respectful","know and understand the equipment","five years ago and have no issues or complaints","maintaining"]},"Ci9DQUlRQUNvZENodHljRjlvT20xbVFUSklaemt5TlZSeFVrTnRSV3AyUzNnMU4yYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":["Joshua"],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for being responsive and courteous, with special mention of Joshua.","key_phrases":["whole team was responsive and courteous","Joshua was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOWVpqSkhlRE5pY1dWTGFHRlpOV3h6YTBaVWEwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","punctuality","technical_knowledge"],"entities":{"technicians":["Dean","Stew"],"services":["ac-repair"],"problems":["ac-repair-needed"]},"one_line_summary":"Customer highly recommends Cool Today after Dean and Stew provided professional, courteous, and timely AC repair in the Venice, FL area.","key_phrases":["professional and very courteous","efficient and timely repair","I trust their competence","best in the Venice fl area"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSdldHVXRhR2hVVEdkclUzRjFSbWxYVmxvNFNXYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["blocked-condensate-line"]},"one_line_summary":"Technician successfully cleared a blocked condensate line but the customer felt the charge was disproportionately high for only 15 minutes of work.","key_phrases":["Service quality is high - cost extreme","seemingly way high charge","Probably 15 minutes of work","condensate line was blocked"]},"Ci9DQUlRQUNvZENodHljRjlvT2pReWQyOXhSRlF6Y3pBM1UwcDRXblZGT1ZwWlNHYxAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["professionalism","pricing","communication","technical_knowledge"],"entities":{"technicians":["Darby"],"services":["maintenance"],"problems":["high-pressure-upselling","unnecessary-replacement-recommendations","missing-maintenance-documentation"]},"one_line_summary":"A long-time customer describes feeling pressured into unnecessary purchases during a maintenance visit and plans to switch providers.","key_phrases":["primary intention was to try and sell me as much as possible","high pressure pitch","never did get the pictures of my system","moving to a company that isn't charging me to slap its name on a stadium"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjeFNGWXliMVJXWkdaUlowWjRhbE5IY25wNlgwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Juan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Juan performed semi-annual HVAC maintenance professionally, explained his work, and completed warranty repairs during the same visit.","key_phrases":["great technician","semi-annual HVAC maintenance","explained what he was doing","did some warranty work"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwaGQzTXpiRWxFT0RoUlNISnFaMU42V0hkTU5IYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["ac-not-working"]},"one_line_summary":"Customer praises technician Adam for his professionalism, expertise, and dedication in fixing their AC.","key_phrases":["very professional and knowledgeable","went out of his way to get our ac fix","will not call or use anyone else"]},"Ci9DQUlRQUNvZENodHljRjlvT25GR056bDFVVW96TjJacGJEZHZhSGt5T1VRM1ptYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["system-not-running"]},"one_line_summary":"Technician arrived quickly, demonstrated strong knowledge, and resolved the issue promptly.","key_phrases":["got here so fast","very knowledgeable","explained everything well","up and running in no time"]},"Ci9DQUlRQUNvZENodHljRjlvT21KVGFGTmhUM2xCTnpSMGRGVkpNek5IYTJGMFgzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a smooth new HVAC installation experience from sales to installation and highly recommends the company.","key_phrases":["New HVAC installed","From sales to installers","very professional","all went as promised"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4MExXOU9VRUpIZEhKTExYVnVhRFJUVm5SMmQyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the two technicians who installed their new HVAC system.","key_phrases":["wonderful job installing","new hvac system","5 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxNGRVMTBiazFUVTNSYWJERXRiemR5VWtvMVkzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["Jeff"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jeff M. for consistently on-time, detailed, and high-quality service.","key_phrases":["Awesome...Great Service","always on time","great work very detailed","Thank you for your service Jeff M."]},"Ci9DQUlRQUNvZENodHljRjlvT2pSbVIwSkZNbmxMT1cwNE1uaHpSbmwxV25CM2EzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","courtesy","professionalism"],"entities":{"technicians":["Franz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Franz for being thorough, clean, and friendly during a maintenance visit, and hopes to request him again in the future.","key_phrases":["very thorough and clean","really friendly","wish I could request him for future maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT25Cc1JuUnplakIzVG5oMGVXbFViRTkxUzB0aVkzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","problem_resolution","cleanliness"],"entities":{"technicians":["Zack"],"services":["plumbing"],"problems":["plumbing-problem"]},"one_line_summary":"Technician Zack resolved a plumbing issue the same day the customer called, was courteous, and cleaned up before leaving.","key_phrases":["came the day I called","fixed my plumbing problem","cleaned everything up before leaving","Zack was super nice and very polite"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSZlFtNVhUMmxmTTFBNGJIb3dURVEzVEVacE0zYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Cool Today for excellent and quick repair of a slab leak.","key_phrases":["Fixed slab leak","Excellent job","out quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWWVNrdFFVelJaYUZkaFpWbGFlR3RoTjB3NVVFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Alejandro"],"services":["ac-repair"],"problems":["system-down"]},"one_line_summary":"Alejandro quickly diagnosed and resolved the customer's system issue after a prompt same-week service call was arranged.","key_phrases":["got us set up right away","he took it from there","thorough and provided details","Our system is back up"]},"ChZDSUhNMG9nS0VJZlBzWkNfc3FfUEN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","punctuality","professionalism"],"entities":{"technicians":["Rafael","Javian"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technicians Rafael and Javian for their professionalism, thorough explanations, and punctuality during a service call.","key_phrases":["Outstanding","very thorough and professional","took time to explain what he was doing and why","Good Company, good people"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSZlRYRjJZbFZJUmxGRWF6UnZOMmg0WTBNeFlXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Ryan"],"services":["ac-installation"],"problems":["preparing-for-power-outages"]},"one_line_summary":"Customer praises Ryan Blake for an excellent transfer switch installation, highlighting his knowledge and clear communication.","key_phrases":["another excellent job","putting in our home transfer switch","Ryan was knowledgeable","explained everything to us"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKR1NsWkZXa3B1WmtkZllrWmtTRkJmVkU5V1pVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jake"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Jake Evans efficiently completed an excellent annual HVAC checkup.","key_phrases":["efficient and did an excellent job","annual HVAC checkup","Jake Evans"]},"ChZDSUhNMG9nS0VJQ0FnSURmMWFHMkdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Jason","Chris","Ryan"],"services":["ac-installation","heating"],"problems":["not-heating","hvac-replacement-needed"]},"one_line_summary":"Three technicians — Jason, Chris, and Ryan — earned high praise for keeping the customer informed, being polite and supportive, and successfully resolving heating and HVAC replacement issues.","key_phrases":["kept me informed","wonderfully polite and supportive","solved the issues","Each of them got a hug and my gratitude"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1UVVHZHZiM2RRYURkd2FXbG9TazVUWDBoNFFtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge","courtesy"],"entities":{"technicians":["Juan"],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-term customer praises Cool Today's consistent responsiveness and professionalism, highlighting technician Juan's competence and personable demeanor during a recent HVAC maintenance visit.","key_phrases":["very responsive to issues","handled them very professionally","professionally competent and personable","several years now"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSU2JYb3haMnR6TFZCdU1HOVNSMWxVT1c0eVkzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","communication","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Christopher"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Christopher Trujillo delivered punctual, courteous, and knowledgeable service with clear communication and future recommendations.","key_phrases":["courtesy call to let us know his ETA","on time, very polite, courteous, efficient and knowledgeable","explained everything he was going to do","A plus service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRemFUaFllVEJTV1RkYVQxWjFZVjh0VHpCVWFrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today technicians for being professional, knowledgeable, courteous, and friendly, resulting in a wonderful customer experience.","key_phrases":["service by the techs are excellent","professional, knowledgeable, courteous, and friendly","wonderful customer experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGRWJGUklNRzFhZDJOcFVFYzVRa2RXWDE5TVFVRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["heating","ac-repair"],"problems":["heater-not-working","ac-now-making-house-hotter-after-repair","both-heating-and-ac-non-functional-after-service"]},"one_line_summary":"Customer paid $1,800 for a heater repair that was not fixed, and the AC now makes the house hotter after the service visit.","key_phrases":["Paid 1800 to have my heater fixed","Still doesn't work","Before they came the AC worked but the heating did not","The AC actually makes the house hotter somehow"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjNFdWRlhUSFUzUmtSdFdqQjJTbW96VURSU2VtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":["Justin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Justin arrived on time, was friendly and communicative, and exceeded the customer's expectations during an AC service visit.","key_phrases":["On time and very friendly","communicated his process well","Exceeded my expectations"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1ZlNIQk9iazlMTURKcU56ZHRWVVZyTFV4VlZsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the team for a quick, professional installation that left the home in its original condition.","key_phrases":["very professional","quick install","left our house looking like it did before","before they started the install"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJMmJ6RmxVRXhtYWtrdFpUSm5NMU5hVDFaWk5tYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician cleaned and inspected the system, made recommendations, and went out of their way to deliver filters.","key_phrases":["Cleaned and checked our system","Made recommendations","Made a special trip to deliver filters"]},"Ci9DQUlRQUNvZENodHljRjlvT214V1NGSjRjSEV4YldJdFRVNVZNM1ZUWlZWZlpuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":["Johnny"],"services":["ac-installation"],"problems":["20-year-old-system-replacement"]},"one_line_summary":"Customer is highly satisfied with a full AC system replacement, praising the installation crew led by Johnny for punctuality, cleanliness, and overall outstanding service.","key_phrases":["all aspects were outstanding","started in time, finished on time","did a clean install","replacement for 20 year old system"]},"Ci9DQUlRQUNvZENodHljRjlvT21VNWVFNDNkREZFYzBSNU5USXpXakI0Um5Wa2QwRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["thermostat","two-previous-failed-repair-attempts"]},"one_line_summary":"A senior technician successfully resolved a thermostat backlight issue after two previous failed attempts, leaving the customer relieved.","key_phrases":["senior tech from Dispatch","shut off the backlight","2 failed previous attempts","We were relieved"]},"Ci9DQUlRQUNvZENodHljRjlvT2twYVduRkhSbVJ4UjBZNU0yUmxia2xqTmpSemMwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","problem_resolution","professionalism"],"entities":{"technicians":["Zachary"],"services":["plumbing"],"problems":["sewer-backup","clog"]},"one_line_summary":"Customer had a positive repeat experience with CoolPlumbing, praising technician Zachary for quickly resolving a sewer backup scheduled after hours.","key_phrases":["sewer backup","schedule after hours","quickly found the clog and cleared it out","great service both times"]},"Ci9DQUlRQUNvZENodHljRjlvT25aU1pHNXVPSE13YVZSRU1uTnBWMTgxYkhKMWRYYxAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["heat-coil-failure"]},"one_line_summary":"Customer feels overcharged for an emergency heat coil replacement, citing a $680 bill for under an hour of work with a $125–$250 part.","key_phrases":["repair bill $680","less than one hour","rate more than $400 per hour","part cost $125 to $250"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwR1IwdDBTRlZIVVVaclpGTlZNM0ZTVTA0dFluYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal customer since 1998 praises Cool Today for its honest and consistent service over nearly three decades.","key_phrases":["customers since 1998","honest, consistent service","all these years","pretty much says it all"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKM2RVOUxNRGx3VjBaT01saGxRM1EwWDFSU2JFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":["Mark"],"services":["ac-repair"],"problems":["pool-heat-pump-not-working-properly"]},"one_line_summary":"Technician Mark successfully repaired a Hayward pool heat pump, leaving it running like new.","key_phrases":["running like new","Heyward Pool Heat Pump","they'll work on your pool heat pump"]},"Ci9DQUlRQUNvZENodHljRjlvT21GTFRHa3dVakYwWVhCclJuUTJUVmRwWmxOaGExRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","professionalism","problem_resolution","communication"],"entities":{"technicians":["Roman"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer highly recommends Cool Today after technician Roman efficiently diagnosed and resolved a bad water heater issue with ease of scheduling and professional service.","key_phrases":["Ease of scheduling","very professional technician","promptly solved our problem","very good representative of the firm"]},"Ci9DQUlRQUNvZENodHljRjlvT2trMWNFOXZXa3RXTFVkQldtd3RhemQyUVRkeVRrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["air-conditioning-issue-at-elderly-father-s-home"]},"one_line_summary":"Customer called on a Sunday for her 93-year-old father and received same-day service that resolved the problem for just $93.","key_phrases":["called on a Sunday","came the same day within hours","solved the problem for only $93","wow!!"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOblkxSm1PR05FVWpkVVRFdzNVSEpKWlMxRGRtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Mark"],"services":["ac-repair","heating"],"problems":["thermostat"]},"one_line_summary":"Technician Mark was dispatched same-day and resolved a thermostat-HVAC coordination issue thoroughly and knowledgeably.","key_phrases":["sent technician Mark out the same day","extremely knowledgeable and thorough","everything was working correctly before he left","making sure I understood"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxYU1GRTNhbGh6Y0dwTkxYRnNjM0paVDFJeU5IYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":["electrical-issues"]},"one_line_summary":"Electrician Chris B quickly and properly resolved electrical issues and was extremely pleasant throughout the visit.","key_phrases":["fixed my electrical issues quickly and properly","extremely pleasant","electrician from CoolToday"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSWWJWcEZZbEZIVTBkMGNFOTRibEppT1RsV04zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":["Samuel"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician Samuel A. for being professional, courteous, and prompt, awarding 5-star service.","key_phrases":["5 Star service","very professional","courteous and prompt","Highly recommend Samuel A."]},"ChZDSUhNMG9nS0VJQ0FnSURTcmJpaVFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Ali"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Ali for being friendly, professional, and proficient during a maintenance visit.","key_phrases":["very friendly, professional, & proficient","equipment well maintained","beneficial in the long term","glad we have Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwMmRUWnlMV05pWkZkaWVWZGFNbnAxTkRCNWMyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","professionalism","communication"],"entities":{"technicians":["Armando"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Armando was polite, punctual, and thorough, and the office staff were praised for their patience and pleasantness.","key_phrases":["polite, thorough and respectful of our home","arrived exactly when he said he would","inside people are patient and pleasant","which is rare these days"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4TE9YSlBTRzgxUnpVNFMyMW9VamRUWnkxUFlVRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["punctuality","problem_resolution","professionalism","scheduling","responsiveness"],"entities":{"technicians":[],"services":["pipe-snaking","re-pipe"],"problems":["clogged-pipes","non-functioning-shower-and-toilets","re-piping-issues"]},"one_line_summary":"A disabled senior with urgent bathroom needs was left without service after the technician refused to snake pipes citing wind conditions, then offered no same-day resolution.","key_phrases":["too windy for him to snake the pipes","refuse to wait 24 hours","Highly unprofessional","problems with that re-piping as well"]},"Ci9DQUlRQUNvZENodHljRjlvT25sMlRXcDBiazV6TmtrdFNUSlBjRzlTWjNWTGQzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["John"],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today technicians, especially John Bowen, for being knowledgeable, reliable, friendly, and providing great customer service.","key_phrases":["knowledgeable, reliable and friendly","Great customer service","All Cool Today technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoWVRqVmtkalExT1hGTloyazBVbkpxTkRrMFVGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Reginald"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Reginald Fox for doing a great job and being kind and helpful, noting consistent positive experiences with Cool Today.","key_phrases":["did a great job","super kind and helpful","Always a good job for us with cool today"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0aVlUTktZM1paYzBkMGFHOVFNMlpwV0doR2QxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Jeff"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises plumber Jeff Terry for professionalism and offering options to resolve her plumbing issues.","key_phrases":["very professional","offered options to resolve my issues","technicians with good work effects"]},"ChZDSUhNMG9nS0VJQ0FnSUNDeE9xVVFBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["John"],"services":[],"problems":[]},"one_line_summary":"Customer was extremely impressed with technician John Scolara's professionalism and personality, and plans to request him by name in the future.","key_phrases":["absolutely fantastic","What a nice guy","Very professional","request him by name every time"]},"ChZDSUhNMG9nS0VJQ0FnSUM3aE42cExnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","emergency-service"],"problems":["hvac-system-completely-failed-during-tropical-storm-debbie"]},"one_line_summary":"During Tropical Storm Debbie, Cool Today responded with lightning speed and professionalism to fix a completely failed HVAC system after another company had failed to resolve the issue.","key_phrases":["lightning speed and five star service","genuinely had our best interests at heart","HVAC system completely failed","what a difference in service"]},"Ci9DQUlRQUNvZENodHljRjlvT21GSVJFdHFSazVTUzBsS2IwSmlhV1JFUlRWSlUyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","communication"],"entities":{"technicians":["Billy"],"services":[],"problems":[]},"one_line_summary":"Technician Billy Kerimi arrived on time, was friendly and communicative, and did a great job.","key_phrases":["arrived on-time","friendly and communicated","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsaWRrVlBXbkV0UlVWNmFuRldNMjVEVkRCUVVtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Robert"],"services":["heating"],"problems":["heating-problem-on-a-new-system"]},"one_line_summary":"Senior technician Robert resolved a heating issue on a new system and went above and beyond in service.","key_phrases":["senior tech Robert","fixed the heating problem","went above and beyond in service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkVWJtOHpVMjlpWDJvMmNWazJWa05MYm5wSVdsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the technician to be friendly and knowledgeable and would call them again.","key_phrases":["nice and friendly","very knowledgeable","would definitely consider calling them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4cVZXUkhSVmREWjBkcFFYcElWM2RpTW1kdVJuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-system-inspection"]},"one_line_summary":"Customer was very satisfied with the thorough AC inspection and photo documentation provided by the technician.","key_phrases":["thorough break down, complete with photos","photo of the young man who was sent","any future needs I may have","plan on calling on them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWVlpYcFZNbHBRWjFkUU5qaHVRVE0zVFZSWWRXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Edwin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Edwin for his professionalism, courtesy, and excellent service, requesting him as their regular technician.","key_phrases":["very professional and courteous","supreme service","would like him to be our service technician"]},"Ci9DQUlRQUNvZENodHljRjlvT2xvd2NHTlBXV0kwWkVoV1puQnFhWG96U0ZrMGNGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Munofo"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Munofo for being knowledgeable, effective, and efficient throughout a seamless service experience.","key_phrases":["seamlessly handled","knowledgeable, effective and efficient","entire process"]},"Ci9DQUlRQUNvZENodHljRjlvT25WMVZGaEZWRFJaUXkwMWFVUnRWMmxqVlRkbWJIYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had Cool Today perform an A/C system maintenance visit and gave a 4-star rating.","key_phrases":["A/C system maintenance","Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjeU5XdEZiMEZFVFRCWVdWZG1kekYwZFZKQ2JsRRAB":{"sentiment":"neutral","sentiment_score":0.3,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","pricing","problem_resolution","communication"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["system-installed-with-3-4-merv-8-filter-instead-of-promised-4-pleated-filter-drawer","insufficient-air-filtration-for-health-reasons"]},"one_line_summary":"Customer praises professional sales and clean installation of a Carrier Infinity system but is disappointed the unit was not equipped with the promised 4-inch pleated filter needed for health reasons.","key_phrases":["neat, clean and professional","equipped only with a 3/4\" merv 8 filter","less filtration than our old unit","install UV and electrostatic elements"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKeGFGcGpRVUZSV2xSVFZVeEJaMmhPVmpFd2VFRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","professionalism","technical_knowledge","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["failed-fan-motor-in-condenser","pricing-dispute","overcharged-after-joining-maintenance-plan","refused-vent-temperature-check"]},"one_line_summary":"Elderly customers allege they were misled into signing for a discounted price that was never applied, then threatened and overcharged when the technician refused to honor the agreed-upon rate.","key_phrases":["SCAMMED us into paying the 888 price","he would take the motor out","scrolling so fast","refused to complete the service properly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tObWFGQmhla2t6YVU1b1QyWTJibW95Vkc5VGRHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer reports consistent professionalism and punctuality across installation and multiple maintenance visits over a year with no regrets.","key_phrases":["always been professional","on-time and efficient","No buyers regret here","several PM visits"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGTFJqQXhWbUZUV1hsTmFsRklUbVYwVWpSWE1sRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Eliseo"],"services":[],"problems":[]},"one_line_summary":"Technician Eliseo was praised for being punctual, competent, and efficient during his visit.","key_phrases":["fine job","on time","competent and efficient","Great employee"]},"Ci9DQUlRQUNvZENodHljRjlvT25WVmJHSnphRUpDVWxkZmRtaDVRVTFmUW5kWVptYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Sam"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with technician Sam, praising his politeness and professionalism.","key_phrases":["great experience","very polite, professional","very pleased with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5amR6Z3diMFUwTlZjemVrWlhZVzF6UlZWNFdWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the service technician for being professional, helpful, and completing the requested job well.","key_phrases":["nice service person","gave great suggestions","did the job that I called for","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkSlltZHlabFpHU1dab2MzbFJjWFpZVFhVd1dWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","scheduling","responsiveness"],"entities":{"technicians":["Adam"],"services":["ac-repair","heating"],"problems":["water-leak"]},"one_line_summary":"Technician Adam efficiently diagnosed and repaired UV-damaged PEX piping on an outdoor tankless water heater within two days of the initial call.","key_phrases":["UV ruined the pex and pinhole leaks were in multiple places","scoped it out Wednesday","plumbing job that will withstand the brutal Florida sun","got the needed stock and made the repairs on Thursday"]},"Ci9DQUlRQUNvZENodHljRjlvT21waGVEUk1OMWs0VDI5QmNWaHlaa3RSUzB0bVMwRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":["Jeff"],"services":["emergency-service","plumbing"],"problems":["water-leak"]},"one_line_summary":"Jeff successfully restored the customer's water after hours, earning a positive review.","key_phrases":["did a good job","after hours","get my water turned back on"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOT1NVTTJjR2RwZFhBelVFMXhlbUYzWVhKdFYxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"A prompt technician thoroughly explained the issue and restored hot water by end of day, leaving the customer satisfied.","key_phrases":["prompt and thorough in explaining the issue","solution that could be achieved before end of day","I have hot water and am happy"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxaWJFbEpNamR3Y0VneGVIbEpXamhwVGkxRVMyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":["Rafael"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is very satisfied with knowledgeable and courteous technician Rafael's maintenance service and thorough communication.","key_phrases":["knowledgeable, courteous and very informative","Informed me of all the steps he performed","Very satisfied with maintenance work","Very glad I chose cool it today"]},"Ci9DQUlRQUNvZENodHljRjlvT21oTlJVMUdRVGhZV21Ga01YUlBVbk5DVFVnMlVuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the technician for clear, easy-to-understand answers and exceptional courtesy, likening their customer-handling skills to formal customer service training.","key_phrases":["answered all my questions with easy to understand answers","very courteous","first trained in customer service","handle the customer very well"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4MWRpMUVjazlWU1VWWVQySlNjamxuZFc5Q2JrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the great service, honest pricing, and appreciated the military discount offered.","key_phrases":["Great service","Great price very honest","Military discount"]},"ChZDSUhNMG9nS0VJQ0FnSUN2d0xHZFp3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","cleanliness","problem_resolution","courtesy","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["stuck-a-c-filter"]},"one_line_summary":"Technician called ahead, wore shoe covers, and efficiently resolved a stuck A/C filter issue while being pleasant and helpful.","key_phrases":["called ahead to let me know","shoe covers on and was ready","good job fixing my problem","efficient workers"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4dVQyVmpNRTh6VmtGWFNtWnBlRmRFTVRoR1lWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["James","Cody","Randy","Bobby","Tyler","Danny","Chris"],"services":["duct-modification","insulation","maintenance"],"problems":["duct-modifications-needed","insufficient-insulation-above-garage-and-garage-doors","duct-cleaning-needed"]},"one_line_summary":"Customer praises the entire Cool Today Indoor Air Quality team for excellent duct modifications, insulation, and duct cleaning work with thorough cleanup.","key_phrases":["COOL TODAY was excellent","They cleaned up after themselves","my home feels great","Great Job to Chris Norris and his Indoor Air Quality team"]},"Ci9DQUlRQUNvZENodHljRjlvT21GWFIxbzRXak5xZVVkeU0xcGZTMTlJWkdOeFZYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is very satisfied with the service and highly recommends the company.","key_phrases":["good job","excellent person","very satisfied","great company"]},"Ci9DQUlRQUNvZENodHljRjlvT25Cd2ExSjZZaTFNZFU1blluZHVhMUZMVDBWc1RHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","pricing","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Emmanuel"],"services":[],"problems":[]},"one_line_summary":"Customer praises prompt same-day service, upfront and competitive pricing, and a knowledgeable technician named Emmanuel R.","key_phrases":["same day service","upfront pricing","1/2 of what we were quoted from other businesses","very knowledgeable and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2psb1FYTklORzlrUkVKM2EzQjVaVWhPYmpVM2IyYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Bain"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Bain arrived on time, completed the requested service, and provided quotes for additional work needed in the customer's new condo.","key_phrases":["showed up on time","focused on the requested service","provided quotes for additional work","new condo"]},"Ci9DQUlRQUNvZENodHljRjlvT21WUk5YSmFaVE5SYzJ4NlZWTXhTMVZsUnkwd2MzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for their responsive and professional service and highly recommends them.","key_phrases":["Great response","Professional service","Highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT21sNmRFUXdjeTE1TjNKemMxWnVRVTVyUVc1ZmJsRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the highly qualified technician for answering questions thoroughly and doing a great job, expressing intent to use the service again.","key_phrases":["highly qualified","answered all of my question","did a great job","definitely use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT21KRFNsZFdVVFpLU1c1SkxWOUNWRXRtT1VsVlZIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer had a leaking shut-off valve requiring urgent same-day service, and Cool Today dispatched a plumber within three hours to fix it.","key_phrases":["plumber at our place 3 hours later","very responsive to our dilemma","repaired the valve and we were up and running","called several plumbers but they could not get anybody out the same day"]},"Ci9DQUlRQUNvZENodHljRjlvT2xweVNHNXJjSEl0UVUxNVJubFlNRzh6V0U5WlgzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","communication","courtesy"],"entities":{"technicians":["Joshua"],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with technician Joshua Lemus, who arrived on time and answered all questions thoroughly.","key_phrases":["very good experience","Was here on time","answered all questions","very enjoyable experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25aWmNtVnRSSGhWYVZkbVQxRXlXbUZSWWtJeWRsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["William"],"services":[],"problems":[]},"one_line_summary":"Customer praises William for being helpful, professional, and working hard to meet their needs.","key_phrases":["great job","worked very hard to meet my every need","very helpful and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUROcnF2VUN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a great experience with two polite and knowledgeable CoolToday technicians who provided helpful system maintenance advice.","key_phrases":["very polite, knowledgeable and professional","explain potential issues with the system","importance of using proper air filters","happy to recommend them to all my friends"]},"Ci9DQUlRQUNvZENodHljRjlvT200ME1uRkZXblJtTW5Ga1dqUkRTMnhqWkRVNFltYxAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["responsiveness","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises quick response and knowledgeable technician but notes the AC tune-up felt overpriced, while still recommending the company.","key_phrases":["Quick response from the customer service team","very knowledgable and informative","seemed really overpriced","highly recommend this company"]},"Ci9DQUlRQUNvZENodHljRjlvT21sMWIwNHpWM2gwYldWT1NFZGlObU5QVUZkS2IzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is consistently happy with all technicians who have visited her home, praising their communication and informativeness.","key_phrases":["always explain and have showed me the issue","Very informative","never had a bad experience","very happy with everyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGWFFXNWhabXgyTTBsSlRqSnpVVWxmVDFCYVpIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Juan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today after a professional and informative visit from technician Juan.","key_phrases":["very professional and informative","highly recommend Cool Today","HVAC needs","service technician Juan"]},"Ci9DQUlRQUNvZENodHljRjlvT21rMmJWRk9NREpMYWt4SlRUaDRUMWRRU2tabFNVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the technician for being efficient, on time, and keeping them informed throughout the service.","key_phrases":["Nice Job","Very efficient","on time","kept me informed"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4eFRVSXpjVEpNV2paMVVUTlVVRVpNVkV0dWIwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","scheduling"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer found the repair quote and service process easy, the technician thorough and friendly, and the rates competitive.","key_phrases":["Easy process to get repair quote","Tech very thorough and friendly","Good rates"]},"Ci9DQUlRQUNvZENodHljRjlvT21KTllTMXBSekpDTmxCamVYVlJTblkxTFVWQmNGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Jake"],"services":["ac-repair","maintenance","electrical","plumbing","kitchen-remodel"],"problems":["mini-split-a-c-filter-cleaning","coil-treatment","potential-maintenance-issue-with-mini-split-systems"]},"one_line_summary":"Customer praises Cool Today across multiple services, highlighting technician Jake's punctuality, thoroughness, and balanced communication during a mini-split AC maintenance visit.","key_phrases":["arrived on time","thorough in his work","kept me informed of his progress","pretty fair when it comes to price"]},"ChZDSUhNMG9nS0VJQ0FnTUNvbFpPYUlnEAE":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["technician-arrived-late","technician-lacked-equipment-to-check-refrigerant"]},"one_line_summary":"Technician arrived late and lacked the proper equipment to check refrigerant during a free maintenance visit on a new A/C unit.","key_phrases":["arrived at 4:20","not have the proper equipment to check the refrigerant","not given the proper tools to do his job","why be sent out to do a check, and not check it"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSaU0yZDVNakpKVDFWQ2RsUkRYMGcwYkc0eVMzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","responsiveness","punctuality","communication","pricing","scheduling"],"entities":{"technicians":["Billy"],"services":["heating","maintenance"],"problems":["heating-problem-during-cold-snap"]},"one_line_summary":"Customer praises technician Billy Kerimi for expertly diagnosing and fixing a heating issue with same-day service, fair pricing, and professional communication.","key_phrases":["expert technical assistance in correctly diagnosing and fixing our heating problem","consummate professional","same day appointment in a matter of moments","more than fair price"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1cWFGbFBTM2xNYmpjNWNUWkpNWHA1TFZWQ1ZHYxAB":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":["plumbing","electrical-hook-ups"],"problems":["incorrect-job-scope-communicated-to-technician","needed-quote-for-stacked-washer-dryer-installation-with-new-plumbing-and-electrical"]},"one_line_summary":"A miscommunication about the scope of the visit meant the technician was unprepared, requiring a separate project estimator to provide the needed quote.","key_phrases":["told the visit was to replace washer hoses","install a new stacked washer dryer","new plumbing and electrical hook ups","project estimator now has to come out"]},"Ci9DQUlRQUNvZENodHljRjlvT21JdFIybEhjMVJwV1ZOeU1HMWhaVlZUWVhBdE5sRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was satisfied with the job, found the price acceptable, and appreciated the technician arriving on time.","key_phrases":["good job","Price was Okay","person was on time","everything was just right"]},"Ci9DQUlRQUNvZENodHljRjlvT2tvNFEyMDBORXBSTlZReVVFMTVSM2xDWTFGVGJFRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["plumbing","electrical","ac-repair","maintenance"],"problems":[]},"one_line_summary":"A five-year customer praises Cool Today for reliable and reasonably priced plumbing, electrical, and HVAC services.","key_phrases":["used Cool Today for five years","plumbing and electrical and HVAC services","very reliable","very reasonable"]},"Ci9DQUlRQUNvZENodHljRjlvT21WVVEzWkhSWFZpWW5aaFlqQk5VbnBFYTFsNU4xRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak","unit-diagnosed-as-unrepairable"]},"one_line_summary":"A technician quickly diagnosed and replaced a failed hot water heater the same day, completing the job in time despite near-freezing temperatures that evening.","key_phrases":["came over at 2","diagnosed it as unrepairable and went back and had it replaced","baths tonight","worked overtime to finish the installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOaU1uWkJNVTlSUWpWaFlrRTBWWEZJV1RKc1MyYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["air-conditioning-unit-malfunction-with-heating-and-cooling-functions","faulty-part-requiring-replacement"]},"one_line_summary":"A technician promptly diagnosed and repaired an HVAC heating and cooling issue within two days, leaving the customer thoroughly impressed with the expertise and service.","key_phrases":["thoroughly impressed with the technician's expertise","technician visited the next day","part arrived the following day","overall service provided"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4WVFWbHVkbmR5YnpkS1VGbzVaMHBHVEZWVGVtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication","scheduling","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer praises the company's competitive pricing, professional and knowledgeable technicians, and excellent communication throughout the HVAC service process.","key_phrases":["very competitive and professional","not high pressure, it was more informative","really knew what they were doing","would definitely recommend this company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWdVlpMWhPVmhmTldOd1lXbDBaVGQwVXpWTmJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication","punctuality"],"entities":{"technicians":["Eliseo"],"services":["maintenance","ac-installation"],"problems":[]},"one_line_summary":"Long-time customer praises technician Eliseo for professionalism and communication during routine HVAC maintenance, which also led to a UV light installation recommendation.","key_phrases":["polite, professional, and enjoyable to chat with","clearly presented and backed by the evidence of our need","called in advance to see if he could arrive almost two hours early","you won't be disappointed"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGYWVEWmZkVXBCTW1aMWVYaDBhV1pGZUcxTVZYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","pricing","cleanliness","professionalism"],"entities":{"technicians":["Roman"],"services":["ac-installation","heating"],"problems":["water-leak"]},"one_line_summary":"Technician Roman arrived on time, clearly explained all options and costs, and professionally installed a new hot water heater while leaving the job site spotless.","key_phrases":["Showed up on time","explained the process and all costs","thoroughly cleaned the job site","Outstanding and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGNGNtVkdVVGhPU1dJM1FrWkRZM00yU25WclVIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","punctuality"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the technician for being courteous, professional, and on time during an annual electrical maintenance visit.","key_phrases":["Electric yearly check","maintenance plan","courteous, professional and on time"]},"Ci9DQUlRQUNvZENodHljRjlvT25CcVZFSlNhV0ZhTVZsTVJrbHFaMUpzVVhOa2JXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Francisco"],"services":["maintenance","ac-repair"],"problems":["a-c-not-in-working-order"]},"one_line_summary":"Customer praises Cool Today's maintenance plan and technician Francisco for his helpfulness, professionalism, and expertise in getting their A/C working perfectly.","key_phrases":["service is next level","use their maintenance plan","educating us on our system","getting our A/C in perfect working order"]},"Ci9DQUlRQUNvZENodHljRjlvT21kUlUxOVJjbTVxTW05MUxWRktkM3BmZEZGc1UyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises knowledgeable, polite technician who communicated clearly throughout the service visit.","key_phrases":["knowledgeable, polite, and communicating what he was doing and why","history with Cool Today has always been positive","people do make the difference"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBMFNIaFBha28wVlU5Rk9XcEpTVXB5YWpFMVltYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Mark"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Mark impressed the customer with his knowledge, communication, and system tune-up skills.","key_phrases":["very knowledgeable","answered all my questions","tuned up my system for optimal performance","Great skills and communication"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWeFdFNXhaR2ROV2xaaE1rZHhkMFJxVERGcGNsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","pricing","scheduling"],"entities":{"technicians":["Dillon"],"services":["drain-clean"],"problems":["plumbing-issues","water-leak"]},"one_line_summary":"Customer received same-day drain cleaning service from a kind and efficient technician at a price better than competitors.","key_phrases":["appointment same day","kind and understanding","got the job done quickly and efficiently","Price was better than all the other competitors"]},"Ci9DQUlRQUNvZENodHljRjlvT2poTU1Ia3hSRmxuYjE5cmRVeFVWR0k1UTJaM2JYYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["technical_knowledge","pricing","communication"],"entities":{"technicians":["Rodolpho"],"services":["ac-repair"],"problems":["a-c-unit-was-over-cooling","thermostat"]},"one_line_summary":"Technician Rodolpho correctly diagnosed an over-cooling A/C as a thermostat issue, and the customer appreciated the upfront evaluation cost.","key_phrases":["A/C unit was over cooling","determined it was a thermostat problem","I chose to purchase and install one myself","I knew prior to the appointment"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKUVN6Y3hURTgxVERoMVZHeHNWbTlpWDA5emRIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","scheduling","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a positive HVAC maintenance experience through Home Depot, praising the price, quick scheduling, and informative technician.","key_phrases":["Price was great","Got an appointment right away","great add-on options for our unit","explained all the other services through Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT25JemNEaHFRV2hzU3pkWFZEa3hRV1JMZW1WMVduYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["Reggie"],"services":["maintenance"],"problems":[]},"one_line_summary":"Reggie arrived on time and provided professional, friendly service during a routine maintenance appointment.","key_phrases":["on time","professional and friendly","maintenance appointment","Great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGSGEwSnNlRU5aTFdwblZIaFphekpwVkZGWWNVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","problem_resolution","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Technician arrived on time, resolved multiple issues promptly, and charged a fair price, earning a repeat customer.","key_phrases":["showed up on time","fixed several items without delay","fair price","happily use them again"]},"ChZDSUhNMG9nS0VJQ0FnSURmaFBTaFlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","communication","responsiveness"],"entities":{"technicians":["Ken"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Ken arrived within the promised window, diagnosed a leaking water heater, and replaced it the same day to the customer's great satisfaction.","key_phrases":["water heater was leaking","did have a spare in his truck","removed the old tank and installed the new one before 4 p.m.","answered all my questions"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGc1MzSjRlVGxZVVZkaWNsTm5UM1pLVEcxVlZuYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","technical_knowledge","punctuality"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":["pool-heater-not-serviced"]},"one_line_summary":"Technician John Bowen arrived on time, was courteous and knowledgeable during a service visit, though the customer wished pool heater service was also available.","key_phrases":["courteous and knowledgeable","arrived on time","would definitely use this company again","could have serviced my pool heater"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsbVJuQm5VVTlSWmxSclRGTnhja0pXTnpVMVJFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","cleanliness","professionalism"],"entities":{"technicians":["Roman"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Roman for being punctual, polite, thorough in communication, and leaving a neat, clean worksite.","key_phrases":["Roman was punctual, polite","explained everything throughly","Neat, clean job very efficient","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoRVlUQlVUbXBRUkZKek9VVnNaWHB5UVVGWlQxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","courtesy","problem_resolution","pricing"],"entities":{"technicians":["Ken"],"services":["plumbing"],"problems":["clogged-toilet"]},"one_line_summary":"Technician Ken P. arrived on time the same day to fix a clogged toilet at an affordable price, earning a strong recommendation.","key_phrases":["very responsive to our needs","same day to fix it","on time, courteous","doesn't break the bank"]},"Ci9DQUlRQUNvZENodHljRjlvT25oU2NtUjVVV3BhWVRKclpVNU5VMGd5UXpJeE1IYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":["broken-toilet-part","toilet-not-built-for-easy-maintenance"]},"one_line_summary":"Customer had a scheduling miscommunication but was impressed by the experienced plumber who successfully pulled and repaired a difficult older toilet.","key_phrases":["miscommunication about appointments","experienced and understanding","older toilet needed to be pulled","keeping their number handy"]},"Ci9DQUlRQUNvZENodHljRjlvT2prd1MzRkROakkwVEZsUUxWZE1RV2hIZEdRdGNWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["electrical-inspection","ac-installation"],"problems":["burning-wires-smell","water-leak"]},"one_line_summary":"A snowbird customer was quickly served by an electrician and plumber who diagnosed and replaced a shorted water heater at a lower-than-expected cost with a 6-year warranty.","key_phrases":["electrician here within a few hours","hot water heater had shorted out","cost was much less than I had anticipated","6 year warranty on the water heater"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSRE5uTjFTRzV6YkhaS2FUaDRjblozVm1sVGRIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","scheduling"],"entities":{"technicians":["Mykola"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Mykola for his thoroughness, politeness, and expertise, requesting him specifically for every six-month service visit.","key_phrases":["phenomenal tech","checks everything","request him every six months","I trust him completely"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkb2NuUjNWME5GUXpCM1VtTTVTVGxwTmpnNFZFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Juan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is very satisfied with Juan's professional and thorough 6-month maintenance service.","key_phrases":["extremely professional","thorough with our 6 month maintenance","very happy with the service"]},"ChdDSUhNMG9nS0VJQ0FnTUNZdEx6Q213RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Francisco"],"services":["maintenance"],"problems":[]},"one_line_summary":"Francisco performed thorough Lennox A/C maintenance including drain flush, filter change, and compressor check, impressing the customer with his politeness and efficiency.","key_phrases":["flushed our drain, changed filter and checked compressor","Very polite and efficient","lucky to have such a great employee"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGVFFXSnFiRk0wWWxCQldreFRRMEZaWWxSTlpYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Roman"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Roman efficiently replaced a 12-year-old hot water tank, impressing the customer with his clear explanations, clean installation, and thorough warranty guidance.","key_phrases":["began by telling how the hot water tank functions","Installation was quick and clean","He explained warranty and future care","let Roman work in my home anytime"]},"Ci9DQUlRQUNvZENodHljRjlvT25KbWRtOW9SekJpYTAwMFpVdGhkV0l5V0ZOT2RFRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["faulty-component-requiring-repair","price-discrepancy-between-quoted-and-charged-amount","repair-not-completed"]},"one_line_summary":"Customer was quoted $89 over the phone but charged $150 cash on arrival, received no repair—only a photo of a known faulty component—and warns others to be wary of this company.","key_phrases":["told on phone 89 dollar service call charge","manager was told $150 cash","paid 150 just for this tech to come out and tell us what we already knew","it's still not repaired"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWUWExWllRa1pCTVhsWGEwWmpTMlkzZW5KNWJYYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":[],"problems":["unspecified-technical-problems-during-service"]},"one_line_summary":"Despite running into a few problems, the team persisted until they resolved the issues, leaving the customer highly satisfied.","key_phrases":["ran into a few problems","stuck with it til they figured it out","one happy customer","highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT21zelIycEdlV05yYm1salNGcFdSbmx2U2tKVk4zYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived on time with ETA tracking, was courteous, and completed the regular maintenance promptly.","key_phrases":["right on time","text sent with ETA, able to track","Tech was courteous","completed task promptly"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsMGNWSjBYMnhRYjFJd1h5MXVNRTB5WVdJNVowRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Bill"],"services":[],"problems":[]},"one_line_summary":"Technician Bill arrived on time and completed the job quickly and professionally.","key_phrases":["got here on time","knocked the job out quickly","quickly and professionally","Bill was great"]},"Ci9DQUlRQUNvZENodHljRjlvT21scVdtUlJPVnB4VTNKWmJXTkpSelV6TW5RNVFVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["a-c-not-working"]},"one_line_summary":"Customer praised Cool Today for same-day AC repair with readily available parts and a courteous, communicative technician.","key_phrases":["fix my A/C problem the same day","Part was readily available","another company that quoted me 2 weeks","excellent job of explaining everything"]},"Ci9DQUlRQUNvZENodHljRjlvT2poT1dIaFhUR2RTWkZaYU5XMTJiMngxVjFwWFUzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being helpful, knowledgeable, and deserving of the highest rating possible.","key_phrases":["service was excellent","very helpful and answered all my questions","advised me of some things i might consider","give him a 10 or A+"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnemRtRlRObVZQUzBobVYxUnBZWEpQZFdOYVFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Adam Collins impressed the customer with a thorough inspection, cleaning, and clear communication of recommendations, earning a direct repeat request.","key_phrases":["great job with the overall inspection, cleaning","walking us through the recommendations","important items we need to address","requesting Adam directly going forward"]},"Ci9DQUlRQUNvZENodHljRjlvT25KdU1DMTJXbmRpUlVGbFYyOXRhR1IzYW5WWGFFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer praises professional and knowledgeable installers for a tankless water heater installation that delivers steady on-demand hot water.","key_phrases":["very professional and knowledgeable installers","did a great job","steady hot water on demand","did not get cold"]},"ChZDSUhNMG9nS0VJQ0FnTUNZZ3VfLUpREAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","cleanliness","communication"],"entities":{"technicians":["Juan"],"services":["maintenance"],"problems":["lattice-reinstalled-crooked-and-incomplete","no-detailed-ac-status-evaluation-provided","technician-needed-to-call-for-repair-instructions"]},"one_line_summary":"Customer updated review to 4 stars after an excellent maintenance visit with Juan, contrasting with a previous mixed experience involving poor reinstallation work and a less confident technician.","key_phrases":["Juan was very polite, knowledgeable and helpful","completed the maintenance work professionally","reinstalled the lattice to the AC unit crooked and incomplete","asking for further instructions on how to make the repair"]},"Ci9DQUlRQUNvZENodHljRjlvT2twNFRWOUhkVmRTUkd0VFlXMVVhekpITmkxRVVWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["electrical-issue"]},"one_line_summary":"Customer praises Cool Today for quickly identifying and resolving an electrical issue with consistent professionalism and reliability.","key_phrases":["electrical issue was identified and repaired quickly","Always professional, friendly","rely on Cool Today to make all repairs completely"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGa09WOUtOa2s0U1ZKdVVHTlNibEI0WDJrNVJYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":["Donald"],"services":[],"problems":[]},"one_line_summary":"Technician Donald arrived on time and quickly diagnosed the problem, leaving the customer satisfied and willing to use Cool Today again.","key_phrases":["arrived on time","quickly diagnosed the problem","happy with Cool Today's service","will use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT21STVFtMXdaVzEwWm5Kd2VVSmhMVzlXYVhaeFRIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy","pricing"],"entities":{"technicians":["Steve"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Steve performed an AC tune-up professionally, explained everything thoroughly, and avoided any pushy sales tactics.","key_phrases":["very polite and professional","explained everything that he was checking","No hard core sales pitch","thank you cool today and Home Depot"]},"Ci9DQUlRQUNvZENodHljRjlvT25aU1lYbEdNalZyTjBabUxYZEphVWxUU0RKVGJHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today as a great company with no HVAC issues since switching to them.","key_phrases":["Great people, great company","Not a single issue with the HVAC","since switching over to Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSTVpXbFNNRkpVTkROTFlXTk9UekF6ZGpoWFowRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["technical_knowledge","professionalism","pricing","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A longtime Cool Today customer since 2020 praises their thorough and knowledgeable technician but wishes for more consistency in assigned service representatives.","key_phrases":["very thorough and knowledgeable","wish that the workers stayed longer to build a relationship","$20 per month for the service","highly recommended by the owners"]},"Ci9DQUlRQUNvZENodHljRjlvT21wclEweHNWVmhRYjBsaFFVVjVjbXRmWjNwWmJFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"The technician called ahead, arrived on time, and performed a thorough service on the customer's units.","key_phrases":["called ahead","was on time","thorough and serviced our units thoroughly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKNVpucHBUVlJQUzJoYVNGTjVPVzVTZUdkU09IYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises technician Tim for punctuality and professionalism, highlighting Cool Today's consistent quality service and problem-solving.","key_phrases":["showed up on time","very professional","relied on Cool Today for years","quality service, problem solving, and courtesy"]},"Ci9DQUlRQUNvZENodHljRjlvT21rdGVVOUZUM0JtUjNkYU0zQXlaR1ZFY0VKdE0yYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the company's competitive pricing, great customer service, and professional field technicians.","key_phrases":["Good pricing","great customer service","very nice and professional field Technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT21WVVYwVlFSbFJWT0dSSVRVczFRbTFpTnpad1RFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Blake"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Blake impressed the customer with clear communication and professionalism, serving as an ideal representative for Cool Today.","key_phrases":["very nice rep to be the face for Cool Today","explained the needs of our A/C clearly","the model you hope to have each visit"]},"Ci9DQUlRQUNvZENodHljRjlvT21oSlpUWlVUV3QwT1hGSVZFRmtiak5OVlcxMVNtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cool Today for an excellent, clean, and professional new air conditioner installation by experienced technicians.","key_phrases":["Excellent service","installed with experienced individuals","Very clean at the beginning to the finish","5+ in rating"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsVmFEWjVkemt6ZGtOQmExQmtXSGcwVGpaVWNYYxAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["punctuality","courtesy","pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer felt the $2,600 charge for a water heater installation was unreasonably high compared to the $600 retail cost of the unit, despite the technician arriving on time and being courteous.","key_phrases":["cost was ridiculous","heater only cost $600","expect me to pay $2600","not even that hard of a job"]},"Ci9DQUlRQUNvZENodHljRjlvT25kTGFFSnBiRGhJUkRadldFWlFUaTFPZVhFM2JFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy"],"entities":{"technicians":["Ken"],"services":["emergency-service","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Cool Today responded within 3 hours to a water heater emergency on 12/26 when the customer's existing service contract company failed to answer their 24/7 line.","key_phrases":["came within 3 hours","exceedingly knowledgeable, polite and friendly","neighbor recommended Cool Today","24/7 emergency line did not answer"]},"Ci9DQUlRQUNvZENodHljRjlvT21KaFowUkdTV041YzI4eWRucFNaRmt3Y0U5NU1XYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","problem_resolution","pricing","technical_knowledge"],"entities":{"technicians":["Miguel"],"services":["plumbing"],"problems":["water-leak","broken-toilet-flange"]},"one_line_summary":"Customer praises plumber Miguel for professionally fixing a broken toilet flange at a reasonable price with no more leaks.","key_phrases":["Very professional","addressed all our needs","No more leaks","well within my expected range of costs"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaUVQyWktVVEZ0VkRFeWVVaFBWamxtV0hrMVdrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","pricing","communication"],"entities":{"technicians":["Emre"],"services":["electrical-safety-inspection","maintenance"],"problems":["smoke-detectors-needed-replacement-with-smoke-carbon-monoxide-detectors","electrical-connections-needed-tightening"]},"one_line_summary":"A long-time Cool Today customer praises their first electrical safety inspection, highlighting technician Emre's professionalism and the no-cost benefit of their AC maintenance plan.","key_phrases":["inspection couldn't have been easier","never pushed any of the recommendations","no cost to us","used Cool Today for close to 15 years"]},"Ci9DQUlRQUNvZENodHljRjlvT21WeVJYZElXazgyUVUxRWJtYzFSVk5pZEVvd1pXYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Adam","Jordan"],"services":[],"problems":[]},"one_line_summary":"Customer praises technicians Adam and Jordan for being professional, thorough in explanations, polite, and honest.","key_phrases":["very professional","explained every thing well","polite","fine and honest"]},"Ci9DQUlRQUNvZENodHljRjlvT25ReFJISndVRzF5VERCYWNuUlBSVlo1TUZobFNsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","responsiveness","problem_resolution","pricing","scheduling"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer had a sink leak resolved quickly at no charge, praising Cool Today's punctuality and consistent first-visit problem resolution over two years.","key_phrases":["available within 24 hours","arrived at a time accommodating my morning schedule","no charge","first visit problem resolution"]},"ChdDSUhNMG9nS0VKNjlwSmVvbnY2Y29RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":[],"services":["maintenance","ac-repair","plumbing","electrical","heating"],"problems":[]},"one_line_summary":"Customer enthusiastically recommends Cool Today's comprehensive home maintenance plan covering A/C, plumbing, electrical, and water heater services at an affordable cost.","key_phrases":["professional and affordable service","thorough checkup and servicing","extend your home's major appliances","trusted, reliable service company"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3NHJXSUd3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["a-c-unit-stopped-working"]},"one_line_summary":"Cool Today responded same-day to a non-working A/C unit and quickly resolved the issue with clear communication.","key_phrases":["same-day call","super helpful","resolved it in very little time","no fuss or trouble"]},"Ci9DQUlRQUNvZENodHljRjlvT2poSlFXdzNkVlYyVVZkbVRIZzJTRzFLTVZwdVZVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the technician for arriving on time, communicating clearly and in detail, and displaying polite, professional conduct.","key_phrases":["called ahead to let me know his estimated time of arrival","spoke with clarity","told me in great detail what he did","polite, professional and easy to understand"]},"Ci9DQUlRQUNvZENodHljRjlvT25FM1VuRmZlbXRhTmt4TVZqQm1NV1ExVGtwMVIzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Michael"],"services":["plumbing"],"problems":["kitchen-sink-issue"]},"one_line_summary":"Technician Michael efficiently resolved a kitchen sink issue and provided knowledgeable, reliable service.","key_phrases":["efficient and knowledgeable","kitchen sink is working great","reliable service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkblNrSkJOSGRvVEVkWGJWQXdURVI1UlRsQ2NGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","pricing","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised the team for being quick, organized, and providing a discount on services.","key_phrases":["very quick and organized","got a discount on my services","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0Vk5EWkNiRmRqYjJwVVJUWXhaSE16WjNabVVVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the professional and friendly technicians who provided amazing service during an electrical panel installation.","key_phrases":["Amazing customer service","electrical panel installation","professional and friendly","throughout the installation"]},"Ci9DQUlRQUNvZENodHljRjlvT25OeVZGTjVUWEZUWmtKUE1HNDBlRUpHZEV3eGQwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","courtesy","communication"],"entities":{"technicians":[],"services":["ac-installation","water-system-removal"],"problems":["water-leak"]},"one_line_summary":"The technician efficiently removed an old water system and installed a new one while being neat, polite, and thorough in explaining features and maintenance.","key_phrases":["fast, efficient, neat and polite","Removed old water system and installed new","Explained all features and maintenence required"]},"Ci9DQUlRQUNvZENodHljRjlvT214WlZtNVpXalF5TUdWWFZIZGZWVVJDVVVwRVRXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer expresses happiness with the service and praises the politeness of the technician.","key_phrases":["happy with your service","very polite gentleman","thank you so much"]},"Ci9DQUlRQUNvZENodHljRjlvT21aT1ZsVkJTVjlsUjBWT00zTlhNSFZrUjB0RFluYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was highly satisfied with the excellent, polite, and professional service completed in a timely manner.","key_phrases":["excellent, polite, professional","done in a very timely matter","couldn't ask for more"]},"ChdDSUhNMG9nS0VJQ0FnSUNaN3Z2NDhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["electrical"],"problems":[]},"one_line_summary":"Customer praises the electrical technician for being timely, highly professional, respectful of the home, and completing work to code.","key_phrases":["extremely professional","treated my home like it was his own","completed the work according to code","He's an asset to your company"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCRlowbDVNbmhoTW5wb2N5MDVOVVZvTURoclMzYxAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised the technician's thoroughness and detailed explanations but remained undecided on pricing competitiveness.","key_phrases":["very professional very thorough","explained everything in great detail","haven't really priced other places out yet","would recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2toWkxXUk5jMWhxUzJaV1dIZEdPVE5QVlRCc2NYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["replacement-of-2-ac-units"]},"one_line_summary":"Customer praises Cool Today's installation team for timely arrival, full-day work, and a great finished product on two replacement AC units.","key_phrases":["arrived on time","worked throughout the day","finished product that was great","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCNlMxQnFRamxvWWpkcFZqZDRTRVpXY2pjdFRsRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":["air-filter-areas-left-open-after-service","elderly-customer-required-to-close-filter-areas-themselves"]},"one_line_summary":"Technician left all air filter areas open after the visit, forcing an 81-year-old customer to retrieve a ladder and close them herself.","key_phrases":["left all air filter area open","81 year mother had to get a ladder","seemed to be a rush","didn't close them"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOVldrWlFibnBwYmxJMmFrRjVSbTAwV0RCVFpIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer switched to Cool Today and is highly satisfied with their friendly, punctual, and professional service.","key_phrases":["changed HVAC companies to Cool Today","Friendly, courteous, on-time and professional","great service","long relationship"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1RFprMU5VVmRtTmxoVk5sbzVia0ZsYVhReFEyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Raphael"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Raphael provided knowledgeable service and helpful maintenance advice for the customer's Trane system.","key_phrases":["Very good service","very acknowledged","good advice for best maintenance","Trane system"]},"Ci9DQUlRQUNvZENodHljRjlvT21nMVRrYzFVbk5DUW0weWEwOWFZelZpVkRGYVZtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Torell"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Torell performed a thorough and efficient inspection included with the purchase of a 6-month-old new unit.","key_phrases":["excellent respectful young man","did his work thoroughly & efficiently","inspection was included in the purchase price","6 mo old"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJNVRVMVBiWGhNY1VGUVMxQnVlRkl3ZFdSUFRsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Jaziel"],"services":["maintenance"],"problems":[]},"one_line_summary":"Jaziel performed a thorough plumbing maintenance visit, found no issues, and took time to explain what to watch for.","key_phrases":["plumbing system maintenance","thorough and didn't find any issues","explained things to watch for","the reason(s) why"]},"ChZDSUhNMG9nS0VJQ0FnSUN2MHNLa0FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","cleanliness","courtesy","problem_resolution"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":["ceiling-mounted-light-issue-in-hallway"]},"one_line_summary":"Technician Chris Berg promptly and professionally resolved a ceiling light issue, earning a strong recommendation from the customer.","key_phrases":["resolved my issue","timely","professional, tidy, and very courteous","You are fortunate to have such an employee"]},"Ci9DQUlRQUNvZENodHljRjlvT201WGJGUXpObHBvUVhaRk9IVTNXRnBqYTNsQ1UyYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly satisfied with an efficient and pleasant technician during a six-month maintenance service call.","key_phrases":["very efficient and very pleasant","highly recommend him and the company","six month service call"]},"Ci9DQUlRQUNvZENodHljRjlvT2twUk1XcExkV2h2ZFdZeE5URjRiakZmVW1ObFlrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Mango"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Mr. Mango for prompt arrival, professionalism, and clear communication, highly recommending Cool Today.","key_phrases":["arrived promptly","very professional","answered them for me","Mr. Mango is an asset to your company"]},"Ci9DQUlRQUNvZENodHljRjlvT2toR1psUTNNM2RKVjNFMllqbGFSWFp5ZUVoelRYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance","electrical-panel-upgrade"],"problems":["older-ac-unit-maintenance","aging-house-breakers-needing-upgrade"]},"one_line_summary":"Customer praises their extended service plan for keeping an older AC unit running well and plans to use Cool Today for a breaker panel upgrade.","key_phrases":["extended service plan","wonderful, fast, service","keep our older ac unit working at its best","have them look at our house breakers"]},"Ci9DQUlRQUNvZENodHljRjlvT2tRMWR6TnlhRE5WY1RkZlNFdFRSMEkzU1c1cU1YYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","professionalism","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-time customer praises Cool Today's prompt, professional technicians and values their semi-annual HVAC maintenance program for keeping equipment in good shape.","key_phrases":["technicians are prompt, professional, and thoughtful","semi-annual maintenance program","keeps me on track with taking care of my equipment","HVAC needs for a few years now"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSSldVWm9NVXBCZERkeVFsQjBXR1ZKZW10b01FRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised the Cool Today technician for being professional, respectful, and informative during a routine 6-month HVAC check-up.","key_phrases":["6 month check up","very professional, respectful and informative","rating the efficiency of our air conditioner/ heating unit"]},"Ci9DQUlRQUNvZENodHljRjlvT201aVdWZE1WekkzZVU4MFJIcDZjazVPZVY5b2MzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","punctuality"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today technicians for being professional, knowledgeable, friendly, and consistently on time.","key_phrases":["very professional and knowledgeable","service tech's are always friendly","on time and fast"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOYWNtMHhaRWgxZGt4aE5VVnJUa2ROZUVZd1pVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","communication"],"entities":{"technicians":["Mark"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Mark for punctuality, friendliness, professionalism, and helpfulness, and highly recommends Cool Today.","key_phrases":["showed up on time","very friendly and professional","helpful answering my questions","Highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOdlVUTmtVWEkyY0dwek9YQmtNRXhVUTFkdU1tYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician John for being outstanding, thorough in his explanations, and doing a great job.","key_phrases":["outstanding","explained everything in detail","did a great job","service technician John"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKd09FWnVNV3N6UlROM2RUVnpVVEl0Vm5CQmRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Billy"],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises technician Billy as the best and most honest they've ever had.","key_phrases":["best technician I have ever had","Very honest","Thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT20xelJsTjNZVGh3ZERJMVkyUlpVRXhqTm5WaFNVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["electrical-inspection"],"problems":["240-ground-volt-left-open-and-hanging"]},"one_line_summary":"A technician identified and fixed a dangerous open 240-volt ground wire, preventing a potentially catastrophic electrical issue.","key_phrases":["pointed out an issue that could have been catastrophic","240 ground volt left open and hanging","Feel relieved for the catch and fix"]},"ChdDSUhNMG9nS0VPSFc4YWFmMEpmcDNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Adam"],"services":["ac-installation","maintenance"],"problems":["understanding-existing-air-conditioning-system"]},"one_line_summary":"Long-time LWR resident praises Adam Collins for his integrity and thoroughness in explaining their existing AC system and providing helpful recommendations.","key_phrases":["took the time to explain","VERY refreshing to find integrity","gave us several recommendations","Have already referred Adam to our neighbor"]},"Ci9DQUlRQUNvZENodHljRjlvT21jM1pqZ3lOM2RwU201a1VFVTFXbXBwTlhJMFgyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy","communication","problem_resolution","scheduling"],"entities":{"technicians":["Alan"],"services":["ac-installation","heating","ac-repair"],"problems":["urgent-need-for-new-ac-system","heat-not-working-after-installation"]},"one_line_summary":"Customer praises Cool Today for next-day AC installation, knowledgeable and friendly staff, and quick resolution of a subsequent heating issue by technician Alan.","key_phrases":["responded to my urgent need","installation was the next day","knowledgeable and friendly","explaining everything"]},"Ci9DQUlRQUNvZENodHljRjlvT205V1dXMWxXazVaUlUxamNHaFdUVjlMUTBWNFVYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":["Jaz"],"services":["ac-repair"],"problems":["unspecified-ac-issue"]},"one_line_summary":"Technician Jaz arrived same-day, clearly explained options, and quickly resolved the issue to the customer's satisfaction.","key_phrases":["came out the same day","polite, professional and proficient","explained my options","resolved the issue quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOWWVXTlBUemN3U0hkemVETldXSGxmZVU5RVRIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Billy"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Billy for his excellent communication skills, approachability, and great personality.","key_phrases":["great tech","Explained everything so I could understand","Easy to talk to","Great personality"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKalIxUlZWV2xLZVRaME5XdHpjbmRsY0hOdWRHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Dean"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dean for being thorough and taking his time during the service visit.","key_phrases":["was great","took his time","very thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaWU0yOVlXSEJFWW01UlZEVlBWMHczYWtzdFMwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","punctuality","scheduling"],"entities":{"technicians":["Mitch","David","Aj"],"services":["ac-installation"],"problems":["water-leak","old-hvac-system-needed-replacement"]},"one_line_summary":"First-time customer praises next-day AC system replacement by a hardworking, clean, and professional CoolToday team.","key_phrases":["appointment the very next day","never took a break","left the place cleaner than it was","highly recommend the CoolToday team"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWME1qTnBaMTlOWm5FMGNISmxlV1kzTjBSdlNHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","punctuality","communication","technical_knowledge"],"entities":{"technicians":["Jake"],"services":["maintenance"],"problems":[]},"one_line_summary":"First-time Cool Today customer was overwhelmingly impressed by technician Jake's thoroughness, punctuality, courtesy, and valuable advice during a maintenance visit.","key_phrases":["phenomenal and thorough in his work","heads above any other prior service companies","answered questions readily","advice was also extremely valuable"]},"Ci9DQUlRQUNvZENodHljRjlvT2xVeE5WbE1SM1pTV2pkTk1YcG5iVkZyZDBrd1ExRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer has been a loyal Cool Today client for two years, praising their knowledgeable and polite technicians for both HVAC installation and regular servicing.","key_phrases":["new HVAC units installed","service my units on a regular basis","well trained, knowledgeable and polite"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0ek5YZHdOR3RIUlVKT1VIZEhiMU4wVjB4Qk1VRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the technician for being knowledgeable, communicative, and polite during the service visit.","key_phrases":["very knowledgeable","told me exactly what he was going to do","Very polite","appreciated his work"]},"Ci9DQUlRQUNvZENodHljRjlvT21KSmVIRnlNVXh5VTE5NU1ESmFaM1pSWkZWclJHYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","pricing","professionalism","communication","cleanliness","scheduling"],"entities":{"technicians":["Phil","Freddy","Jesus"],"services":["ac-installation","duct-work"],"problems":["needed-new-air-conditioning-system"]},"one_line_summary":"Phil helped find the right system within budget and Freddy and Jesus completed the AC and duct installation the next day with exceptional care and cleanup.","key_phrases":["literally the next day we had a new air conditioner","went above and beyond installing the new system and duct work","made sure we understood how to best care for the system","fabulous clean up job"]},"Ci9DQUlRQUNvZENodHljRjlvT25sa1VXaE9Wazl2VTNreVIwZHhXbE5XWjB3eU5tYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician arrived on time, was professional and personable, and completed the work efficiently and effectively.","key_phrases":["arrived promptly","professional and personable","completed efficiently and effectively"]},"Ci9DQUlRQUNvZENodHljRjlvT25SVk5sUTJMVFZqVGpOR1gwOU5VRGhVVlZCRk4wRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["air-conditioner-not-functioning-properly"]},"one_line_summary":"Customer reports AC is working after the technician's visit, staying within 3 degrees of the target setting.","key_phrases":["air is working","has not shut off since her departure","within 3 degrees of target setting","Will see"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsUk9XVXlXRVV3ZEdsWlNHdERibWQ0U210cmVGRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":["clogged-kitchen-sink"]},"one_line_summary":"Customer called a plumber to unclog a kitchen sink but the problem was not resolved, leaving them needing to hire another plumber.","key_phrases":["sink is still plugged up","Wasted my time","have to call another plumber","terrible company"]},"ChdDSUhNMG9nS0VJQ0FnSURGcHVmR193RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Ken"],"services":["maintenance","ac-installation"],"problems":["defective-faucet"]},"one_line_summary":"Technician Ken performed a routine maintenance check and replaced a defective faucet efficiently and courteously.","key_phrases":["very courteous and efficient","normal maintenance check","switched out a defective faucet","Thank you so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxdmREZFFNRXBQWjJsdGFraHhjWEJsYkdoTVFuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","communication","pricing","technical_knowledge"],"entities":{"technicians":["Sam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly pleased with their first Cool Today experience, praising technician Sam for punctuality, friendly service, clear communication, and budget-friendly recommendations during a system checkup.","key_phrases":["Fast and friendly service","arrived at the time expected","fit my budget","very pleased with my first experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwNWRTMVhNbVJpVEdwNldURmxZMTlqTFhCV1ZYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["William"],"services":["plumbing"],"problems":["foul-odor-under-kitchen-sink","water-leak"]},"one_line_summary":"Technician William efficiently identified and resolved a foul odor under the customer's kitchen sink, earning their repeat business.","key_phrases":["possible leak under my kitchen sink","foul odor","William determined the cause","very efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1RVQxSjVVREF4WDNrd1ZFVklkM1pQWmxFek4wRRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["problem_resolution","communication","technical_knowledge"],"entities":{"technicians":[],"services":["plumbing-inspection"],"problems":["water-leak","missing-repair-tools","no-follow-up-quote-or-referral"]},"one_line_summary":"Technician was unable to fix a leaking tub due to a missing tool and failed to provide a quote or referral for the unresolved issues.","key_phrases":["loaned his tool to another technician","not able to repair my leaking tub","no referral or quote provided","check all my waterpipes"]},"Ci9DQUlRQUNvZENodHljRjlvT21ORFZEaFpZMFZPU1hwM2FGSkZTM3B5UzBVeVRHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"A loyal customer since 2005 praises Cool Today for consistent, punctual, and thorough AC maintenance service.","key_phrases":["relied on Cool Today since 2005","usual excellent service","on time","thorough report on the status of my AC units"]},"Ci9DQUlRQUNvZENodHljRjlvT21NMFYyZDRjRlIxY1U1SE16TmhZVFl0YUVsNVYwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Technician was courteous and respectful, called ahead about an early arrival, and answered all customer questions.","key_phrases":["very courteous, respectful","called ahead verifying they could arrive earlier","answered all of our questions"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKNmJURTBTVEZ6TUZoellqSkhjemhUV1ZCTE1WRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Daniel"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Daniel delivered outstanding maintenance service, going above and beyond to access a second-story condo roof while maintaining excellent communication throughout.","key_phrases":["went out of his way to get onto the roof","very thorough, polite and communicative","called on his way to my home","would highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoeVJraGFWekZOT0dOTFVHeHZUWGxZV0daS1YyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Sam"],"services":[],"problems":[]},"one_line_summary":"Customer praises Sam's knowledge and customer service, and is impressed by Cool Today's trade training program for kids.","key_phrases":["Sam was knowledgeable","very good customer service practices","training for kids interested in trade work","Impressed with Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT21VdE4yVm1TMHBYWjJOT1VXOXJMV0pyUmpZeGQxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Jeff"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jeff for his expertise and pleasant demeanor.","key_phrases":["Jeff was incredible","A delight to talk to","really knew his stuff"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4T1ZuQndUazFoYTBNNVlUTjJSR0UyTldwc1VVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer strongly recommends CoolToday for AC cleaning, praising their professionalism, cleanliness, and technical knowledge.","key_phrases":["strongly recommend","extremely professional","work clean","knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWeFJFMUJRMGxCZG5rNU4wOHdNR2xWV0hwVlVIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised a thorough and affordable Black Friday maintenance service through Home Depot, performed by technician John on a newer AC system.","key_phrases":["Great deal through Home Depot Black Friday","took his time and was very thorough","basically made brand new again","Hope they offer it again next year"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxSWQwOTVaMEpmVkdoMFZIcE9aRkI2Wld0YWVtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the thoroughough HVAC inspection performed under Cool Today's annual maintenance plan.","key_phrases":["very thorough job","everything looks excellent","annual plan","inspected my HVAC"]},"Ci9DQUlRQUNvZENodHljRjlvT205SE5tcHNURzl2YTJGTVJHOVdRa3N5TUV0alZWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Josh"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Josh L for doing a great job.","key_phrases":["great guy","doing very well","Thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT25aSmREaFZjVEJRTWxwNk5ETnVUbVZqZEY5a09VRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","responsiveness"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Plumbing Today for consistent reliability and appreciates the waived service fee through year-end.","key_phrases":["reliable whenever I need something worked on","waived the service fee through the end of the year"]},"Ci9DQUlRQUNvZENodHljRjlvT200MU9UbFJVMVE1TTBGbWVFeGFNbE51YUc5ZmExRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly praises the technician for being informative and thorough during the service visit.","key_phrases":["Technician was great","Very informative","thorough job","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOUGJXTlpNbmxrWmxoQ016aFlTMFp2VWtNNVNrRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","punctuality","technical_knowledge","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["new-air-conditioner-failed-after-one-hour-of-operation","blown-fuses-causing-unit-to-stop","delayed-parts-delivery-pushing-repair-past-promised-date"]},"one_line_summary":"A newly installed air conditioner failed twice within hours, and the promised same-day fuse repair has been pushed to the following day, leaving the customer without cooling.","key_phrases":["worked for 1 hour and quit","found the problem, the Fuses","they would be here tomorrow Dec. 2","Not Very Happy"]},"Ci9DQUlRQUNvZENodHljRjlvT2psUFZVNVJZM1oyVkV4cE5ERk5RWFJPYzFScVQzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Juan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Juan provided excellent AC service, explaining his work throughout and impressing the customer with his kindness.","key_phrases":["great job servicing our a/c unit","explained things as he went","we appreciated very much","he was very kind"]},"Ci9DQUlRQUNvZENodHljRjlvT21nemR6bGtkMTl5TWxaVlR6VjZZVlJyT0haSlZGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is very satisfied with technician John's thorough and communicative contracted AC maintenance service.","key_phrases":["very good","explained what services he completed","very thorough","Very happy with contracted service for a/c"]},"Ci9DQUlRQUNvZENodHljRjlvT201VlJtbHhRMDF4YjBsYVpIUmtibWN6UldKS1ptYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a positive experience with a helpful and polite technician during a $29.99 AC inspection/checkup.","key_phrases":["helpful and polite","AC inspection/checkup","$29.99"]},"Ci9DQUlRQUNvZENodHljRjlvT2tScGMwMU9WWGhGVTNZNVMxUkNSMll3YmxCNlFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","cleanliness","pricing","courtesy"],"entities":{"technicians":["Jim","Fredy","Jesus"],"services":["ac-installation"],"problems":["hvac-system-replacement"]},"one_line_summary":"Customer praises a smooth HVAC installation experience with thorough options explanation by Jim and efficient, tidy work by Fredy and Jesus at competitive prices.","key_phrases":["very smooth and seamless","explained our options thoroughly","cleaned up the entire area like it never happened","prices were very competitive"]},"Ci9DQUlRQUNvZENodHljRjlvT21sdE1GTjVhR3hKUzBobFVFWlFUV1ZxUW5vNGRtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["hvac-heat-pump-system-replacement"]},"one_line_summary":"A repeat customer reports that Cool Today offered the best price and system among three vendors for an HVAC heat pump replacement, with friendly and enthusiastic staff.","key_phrases":["best system and the best price of 3 vendors","third time using Cool Today","Sale and installation personnel were super nice","they like working for their company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGWU1EQXlUMnBzY0VSNVgwcEtTRFpPWW1oWVNIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Gavin"],"services":["ac-repair"],"problems":["ac-unit-not-working","installation-defects-from-original-unit-installation"]},"one_line_summary":"Technician Gavin quickly diagnosed and fixed installation-related AC issues, earning a strong recommendation for Cool Today's HVAC services.","key_phrases":["very quickly diagnosed the problem","found a couple of issues within the AC unit","fixed those issues right away","highly recommending Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2tzeFJERXhlaTFPU0ZJd1VWTjFPRTgzUm5adWIwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-repair","heating","plumbing"],"problems":[]},"one_line_summary":"Customer praises Cool Today's consistent professionalism and courtesy, expressing strong loyalty and unwillingness to use any other service.","key_phrases":["Professional and courteous as always","Will not use any other heating air conditioner plumbing service"]},"Ci9DQUlRQUNvZENodHljRjlvT213MFZ6aFhUMjUzVVZGeWRHVmplVmx4ZDFwM01XYxAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":["follow-up-work-not-assigned-to-experienced-technician","technician-unaware-of-job-scope"]},"one_line_summary":"The technician sent for follow-up work was unaware of the job scope and lacked the experience expected for the task.","key_phrases":["didnt know why he was out there","follow up work","supposed to be done by an experienced technician"]},"Ci9DQUlRQUNvZENodHljRjlvT21sT09GOU9ZbXBCUkhCbVYzaG5NVE41UW00d2VVRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":["Raphael"],"services":["ac-installation","maintenance"],"problems":["code-22-error-since-installation","cracked-hurricane-pad","cracked-hinge-on-rear-inside-unit"]},"one_line_summary":"Customer updated review to 5 stars after Cool Today resolved long-standing installation issues including a recurring code 22 error, cracked hurricane pad, and broken hinge that had persisted for nearly a year.","key_phrases":["excellent job fixing these issues","diligent and earnest in their efforts","code 22 must be corrected","still waiting to get everything fixed after a year"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCeVR6ZGtjMFJ0VnpWMGJHWXRiVW8zVmpKR1dsRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":["Kevin"],"services":["ac-repair"],"problems":["plumbing-repair-needed-while-customer-was-out-of-town"]},"one_line_summary":"Kevin handled a plumbing repair while the customer was out of town, keeping them informed via phone and offering multiple fix options.","key_phrases":["great job communicating with me via cell phone","several options for a fix","as far as I know all went well","out of town when the plumbing repair occurred"]},"Ci9DQUlRQUNvZENodHljRjlvT25GVE1FeFdlRWczV1ZOV2JqQkNjR3RKWVVSTE9FRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","technical_knowledge"],"entities":{"technicians":["Adam"],"services":[],"problems":[]},"one_line_summary":"Technician Adam arrived on time, was polite and efficient, and earned a perfect 10/10 rating from the customer.","key_phrases":["arrived on time","polite and efficient","did a good job","gets 10/10"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4NFFYQldNV3B6YUhkdWVHbEVhekJqV1VOSU1VRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","pricing"],"entities":{"technicians":[],"services":["electrical"],"problems":[]},"one_line_summary":"Customer praises Cool Today for being on time and offering honest, fair prices for electrical service.","key_phrases":["right on time","honest fair prices","came for my electric","use them all the time"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaaVdtUXhMVVJyY2t4NmVERnBWMVJwU1ZkdWQxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":["Joshua"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Joshua for his professionalism, kindness, and timely completion of work.","key_phrases":["very professional & kind","went above and beyond","complete the work in a timely manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2poM1NsQkZaM2RsUTFCWlpGWkNkV2hPWkhwemNXYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"A technician efficiently completed a late-evening electric water heater installation, leaving the area clean, which led the customer to sign a service contract.","key_phrases":["late evening call-out","efficient knowledgeable and good at his trade","area looked better when he finished","signed a service contract"]},"ChdDSUhNMG9nS0VJQ0FnSUNCd0xDWnZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a positive routine service visit, praising the technician's friendliness and the company's ability to reschedule same-day.","key_phrases":["Routine service visit was great","reschedule same day in the morning","Tech was great, friendly and quick","system is only six months old"]},"Ci9DQUlRQUNvZENodHljRjlvT21WSFZYQkhPWGxzYVdWclFUSlBjMWd5VTI1NlkyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","punctuality"],"entities":{"technicians":["Jimmy"],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"First-time Cool Today customer praises technician Jimmy for professionalism, punctuality, and strong communication, leading them to switch from their decade-long previous provider.","key_phrases":["communicating with us through out the process","thank Jimmy for his professionalism and being on time","dropped D&D as our service provider","It's a new day, it's CoolToday"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5T2REWXRYMDFPTURkTlducHlWSEV3TVZGNFNIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Sergio"],"services":["electrical-inspection"],"problems":[]},"one_line_summary":"Sergio performed a thorough electrical inspection and impressed the customer with clear, well-spoken answers and a pleasant demeanor.","key_phrases":["thorough electrical inspection","well spoken answers to my questions","nice mannered employee"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0SVVuQnVNbk14Y200MlEybHNWMlZLWDNNMFkxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Ahmad"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer is very pleased with Ahmad's honest, pleasant, and thorough service on their A/C unit and would recommend Cool Today.","key_phrases":["very pleased with Cool Today","very pleasant, honest and explained everything","did a great job","would definitely recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2taZmNrNHpSREJtZUVGUU4zZFZiSGRCTkVaQ2JuYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["dirty-evaporator-coils","failing-capacitor"]},"one_line_summary":"Customer was satisfied with the technician's work but felt the $597 evaporator coil cleaning charge was excessive, bringing the total to $828.","key_phrases":["expecting to pay $59.00","ending up paying $597.00","felt was excessive","replacing the capacitor which was going bad"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCNVV5MTJXV3hxY1UxUFNqaENkekJTWDFRMmVrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A long-time customer who is consistently satisfied with Cool Today's ability to resolve issues and the quality of their technicians.","key_phrases":["use Cool Today for several years","always solve my problems","very please with the technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT25KWWFVOTZaVUpqUjJ4UU1HWmphWEpuVTFCMVZsRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived earlier than scheduled for a tune-up, which worked out well for the customer.","key_phrases":["came earlier than my appointment","worked out well for me","just a tune up"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOUVQwZHVhbEYxT1U5dGFEVlpablI1YTFCT1lVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","cleanliness","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["unit-and-ducts-needed-replacement"]},"one_line_summary":"A friendly and professional crew replaced the AC unit and ducts in 6 hours, leaving the home spotless and being considerate of a napping baby and the family's dogs.","key_phrases":["friendly, professional, tidy and considerate","back up and running in 6 hours","careful with noise while the baby was napping","tidied up before they left including sweeping the front porch"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0TE5ETXdaWEJMZERBeE5teFJjRnA2TjJSYWVsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Adam resolved a water leakage issue on the customer's air handler on a Saturday, impressing the customer enough to warrant a strong recommendation.","key_phrases":["came on a Saturday","water leakage occurring on my air handler","explained everything occurring with my unit","Adam deserves a raise"]},"Ci9DQUlRQUNvZENodHljRjlvT25wVVZHZGFjelZZTmpsNWQyZHNUMWgyTUdZMVQzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"A loyal customer with four properties praises Cool Today for their timely, efficient, and trustworthy AC replacements and ongoing care.","key_phrases":["four different properties all under Cool Today's care","replaced all of my air conditioners","always been timely and efficient","They have my trust and that's big"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjM1lWOVhOMlozY2tkSmFTMU5NVGt4VEc1UlRuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer consistently praises Cool Today for their professionalism, honesty, easy scheduling, and helpful arrival notifications.","key_phrases":["Always thrilled with our services","Professional crew","always willing to answer our questions","notifications when they are on their way"]},"Ci9DQUlRQUNvZENodHljRjlvT20xRGMyZDRXbmRVVG05c1FqZ3lUSGxITVVzNFIwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Jonathan"],"services":["ac-repair"],"problems":["ac-unit-not-working"]},"one_line_summary":"Technician Jonathan responded quickly on a Friday evening and efficiently restored the customer's AC unit while being polite and professional.","key_phrases":["called at 4:30 on a Friday evening","at our house by 5:30","got our unit back up and running in no time","very polite and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21oRVFrTldibkpwYkhoeFZURjFaMXBSYlRBeGNuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-repair-requiring-second-opinion","overpriced-or-unnecessary-repair-recommended-elsewhere"]},"one_line_summary":"Customer sought a second opinion for an AC repair and found Cool Today reduced the scope and cost of repairs with full guarantees, making them their new go-to service.","key_phrases":["second opinion needed for an AC repair","reduced the repair needs and reduced the price","full guarantees","my new go to service organization"]},"Ci9DQUlRQUNvZENodHljRjlvT25WRWRtZGFjbEZ5VGt0SVJFTTBaVTFLU0RaUlIwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Eliseo"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Eliseo for thoroughly explaining his service and hopes to have him return for future visits.","key_phrases":["Eliseo was great","throughly explained his service","hope I continue to have him service my units"]},"Ci9DQUlRQUNvZENodHljRjlvT25wNlNXRldTMDFLYTFsb1IzVmtlamg2V0c5TlVYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Sam"],"services":["ac-repair","maintenance"],"problems":["missing-uv-light-in-a-c-system","mold-and-mildew-risk"]},"one_line_summary":"Sam from Cool Today professionally installed a UV light to eliminate mold and mildew, leaving the customer extremely satisfied and ready to recommend the company.","key_phrases":["installed the final UV light","mold and mildew is eliminated completely","thorough, professional and courteous","recommend them highly"]},"Ci9DQUlRQUNvZENodHljRjlvT2paVU9VbG5XRUk1VDJWQ2JFcHZURE10YVROVlJWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-term customer praises Cool Today for their consistent competence, quick response to urgent requests, and reliable service satisfaction.","key_phrases":["long term customer","conscientious and competent","respond quickly to urgent requests","needs satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkRmQzZFFVM2N0V21Wa1NFeGtSMmRSZVU5c2JuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal customer of over 20 years praises Cool Today for consistently caring about clients and delivering great service.","key_phrases":["since we first moved to Florida over 20 years ago","truly care about their clients","great service every single time"]},"Ci9DQUlRQUNvZENodHljRjlvT205amVXaHpaaTFyVkZKZlV6QmlXbkZIUzBWS2VGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["plumbing","maintenance"],"problems":[]},"one_line_summary":"Customer is very satisfied with the plumbing work and signed up for the maintenance program.","key_phrases":["Very satisfied with plumbing work","Signed up for maintenance program","Excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT21kcWRtRmpkMVY0Y0Znd1VHcE1TRUZuTW5KRGQwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal 5-year customer praises Cool Today for consistent promptness, clear communication, and thorough service explanations.","key_phrases":["used Cool Today for 5 years","never had a bad experience","communicate exactly what time they will arrive","explain every detail of your service"]},"Ci9DQUlRQUNvZENodHljRjlvT25aMldrdFRkQzFaYWtOb1UwSjVPWGxMWVdScWQwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Mirek"],"services":["electrical"],"problems":["surge-protector-that-was-a-fire-hazard"]},"one_line_summary":"Electrician Mirek professionally replaced a hazardous surge protector and clearly explained everything to the customer.","key_phrases":["best electrician","surge protector was a fire hazard","explained everything in terms I understood","Very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCUk5tTnJTWEJKZGxOQlpWUlFNMlpHUjI4elUyYxAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["pricing","scheduling","communication","responsiveness"],"entities":{"technicians":[],"services":["estimate"],"problems":["no-follow-up-on-estimate-inquiry","unanswered-questions-about-major-project"]},"one_line_summary":"Customer received a brief estimate, got no callback on follow-up questions, and ultimately chose a competitor for their major project due to lack of responsiveness.","key_phrases":["RECIEVED SOMETHING VERY BRIEF","NEVER HEARD BACK","GETTING NO RESPONSE CAUSED ME TO GO WITH SOMEONE ELSE","PRICE AND DATE WERE REASONABLE"]},"Ci9DQUlRQUNvZENodHljRjlvT201TVdHZG9XVUZVUW1veVoyNHRUbHB6YUVwc1RWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being knowledgeable and personable, giving a great overall experience.","key_phrases":["knowledgeable and personable","did a GREAT job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjek5WbE5kMEl4YmpoRU1teG1UMWhKWHpsR2QxRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","problem_resolution","responsiveness","scheduling"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["coils-failed-two-days-after-annual-maintenance","repair-not-completed-after-three-days"]},"one_line_summary":"A long-time customer expresses frustration after coils failed shortly following annual maintenance and the subsequent repair remained incomplete after three days.","key_phrases":["service has really gone downhill recently","used them for over a decade","didn't catch this during the maintenance","cool when we get around to it"]},"Ci9DQUlRQUNvZENodHljRjlvT2psbVIzSmpNMTh4VW1neU9FczJXRGczTld0eFJFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["old-hvac-system-replacement"]},"one_line_summary":"Customer praises Cool Today's thorough sales process, on-time installation team, and professional technicians for a new HVAC system that exceeded expectations.","key_phrases":["thoroughly explain the entire process","arrived right on schedule","professional, friendly, and incredibly efficient","outcome exceeded our expectations"]},"Ci9DQUlRQUNvZENodHljRjlvT25oZk9VcHlORVJ0WmxGSVltRXplVGxQYTNSVk5IYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","courtesy"],"entities":{"technicians":["Mykola"],"services":["ac-installation"],"problems":["thermostat"]},"one_line_summary":"Technician Mykola professionally installed a new Honeywell thermostat, impressed the customers with his neatness, respect, and thoroughness in explaining the controls.","key_phrases":["install our new Honeywell thermostat","went over all the controls with us","put plastic bootie's on","extremely happy with Mykola"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGVlEyMVpTRlpUVUdkNVNFeHJWa2t6T0d0WlRGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["a-c-breakdown"]},"one_line_summary":"Cool Today responded immediately to an A/C breakdown and provided great service with a wonderful technician.","key_phrases":["responded immediately","A/C breakdown","Great service","Technician was wonderful"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5YU5FdHpWVFpZUVdJdFFrVlJUelV6UlRkeWVrRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["recurring-issue-requiring-three-repair-visits"]},"one_line_summary":"Technician arrived early and waived the service fee on a third visit for the same recurring issue.","key_phrases":["came early","third time to repair the same issue","did not charge a fee","handled very well"]},"ChZDSUhNMG9nS0VJQ0FnTURJNDdxSkJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","professionalism"],"entities":{"technicians":["Scott","Kenny"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a great experience with CoolToday's AC installation, praising the knowledgeable and punctual salesman and technician.","key_phrases":["great experience","install our new air conditioning system","very knowledgeable","on time"]},"ChZDSUhNMG9nS0VJQ0FnSUN2c3M2X1d3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["technician-refused-to-provide-job-update","unprofessional-behavior-during-ac-tune-up","dissatisfied-with-service-on-new-air-conditioner"]},"one_line_summary":"Customer is highly dissatisfied after a technician acted unprofessionally, refused to give updates, and made a dismissive remark about the low cost of the tune-up service.","key_phrases":["did not act professionally","refused to give me an update","that's insulting","i am not satisfied at all"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWNlpHUnVjbTVPTW5OWWJ6VTRRMFl3WW14VFptYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","problem_resolution","communication","courtesy"],"entities":{"technicians":["Roman"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer was highly satisfied with technician Roman who arrived on time, explained the water system issue clearly, and resolved it within 20 minutes.","key_phrases":["took the time to explain exactly what was going on","got on time to my house","problem solved in like 20 minutes","made me feel at peace"]},"Ci9DQUlRQUNvZENodHljRjlvT21aT1YxQmxZbk16UlMxRWJWbFZha1ZuWTJRd1VWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Jeff"],"services":["ac-repair"],"problems":["misinstallation-or-faulty-work-from-previous-installer-d-d-air"]},"one_line_summary":"Technician Jeff professionally diagnosed an AC issue caused by a previous installer, D&D Air.","key_phrases":["professional and courteous","diagnose the issue","previous installer D&D Air"]},"ChdDSUhNMG9nS0VJQ0FnSUNyNmFILWd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["David","Shawn"],"services":["ac-installation","ac-repair"],"problems":["broken-a-c","23-year-old-ac-unit-needing-replacement"]},"one_line_summary":"Customer highly recommends Cool Today after a smooth AC replacement experience with technicians David and Shawn.","key_phrases":["absolutely 💯% recommend Cool Today","Everything from start to finish went as promised","opted to replace my 23yr old unit","Every aspect of the purchase went as it should"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWWGQyOVBiVXczUkVOVE1qZFRRblJmVEc5VmRsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","pricing","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cool Today's punctual, professional, and knowledgeable team for a smooth two-stage Carrier heat pump installation with competitive pricing and a lifetime warranty.","key_phrases":["punctual, professional, and clearly took pride in their work","knowledgeable, and thorough from start to finish","Pricing was competitive","lifetime warranty added real peace of mind"]},"ChZDSUhNMG9nS0VJQ0FnTUNBenY2U0pnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-system-wouldn-t-turn-on","retrofitted-installation-issue"]},"one_line_summary":"Customer returned to Florida to find their AC not working and praised Cool Today's quick response and professional technicians who resolved a complex retrofitted installation issue.","key_phrases":["One call and a service man was on the way","quickly diagnosed the issue","sent a specialist out to fix the issue","extremely professional repair technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT2taVlVXSjBhbkIzYWtGVlEyeG9ZWFZsVlRWMFpYYxAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["communication","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":["poor-communication-about-scope-of-service","technicians-unaware-of-full-job-scope","customer-had-to-return-home-unexpectedly"]},"one_line_summary":"Customer was frustrated that neither they nor the technicians were properly informed that all units were to be serviced, forcing them to return home unnecessarily.","key_phrases":["only notified that they were servicing ONE unit","THEY didn't even know they were servicing all the units","had to return","Do better"]},"ChdDSUhNMG9nS0VJQ0FnSUNON2FMV3F3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","cleanliness","communication","pricing","scheduling"],"entities":{"technicians":["Jimmy","Paul"],"services":["ac-installation","heating","maintenance"],"problems":["outdated-8-year-old-gas-furnace-and-air-conditioning-system-needing-replacement"]},"one_line_summary":"Customer is highly satisfied with a smooth heat pump installation by knowledgeable technicians Jimmy and Paul, praising professionalism, cleanliness, punctuality, and the company's guarantee.","key_phrases":["installation is better than what I expected","very clean looking, with no exposed wires","completed the work at 03:25pm….. very impressive","Guarantee provided by Cool Today is far and above any guarantee I have ever read"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGcGJtOVpZelo2V1RWdVpuUnlaM0EyU2tOdU9VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism","technical_knowledge"],"entities":{"technicians":["Brendan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Brendan provided thorough and professional AC service, calling ahead and explaining his work throughout the visit.","key_phrases":["called ahead of time for his arrival","very thorough","explained what he was doing","friendly and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25SWVRVSkhOMFF5ZWtaS1ZsVkxORlJYZUVOdGJVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","communication"],"entities":{"technicians":["Marcus"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Marcus arrived on time, was courteous, and clearly explained the work needed, leaving the customer very satisfied.","key_phrases":["showed up on time","very courteous","explained what needed to be done","very happy with my service"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0NGRFOUphMUJUWm1aMGNVWXdiVko0TlhneVIzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["Emre"],"services":[],"problems":[]},"one_line_summary":"Technician Emre was praised for being punctual, professional, safe, and efficient with great-looking work.","key_phrases":["on time","professional, safe, and efficient","his work looked great"]},"Ci9DQUlRQUNvZENodHljRjlvT21WM1RuRlNhRXhuWHpaUFJGOUtlRFoyU2s4dFdVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Tim"],"services":["electrical"],"problems":[]},"one_line_summary":"Customer praises electrician Tim for being thorough and communicating clearly during a 5-star electrical service visit.","key_phrases":["5 Star","thorough","communicated clearly","electrical by Tim Gatt"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0Q1NWVnRha2x5TjNRM1RXTjVNWGxVYlhSSlRGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Quadrea"],"services":["ac-repair"],"problems":["a-c-condenser-unit-damaged-by-lawn-mower","crimped-suction-line-copper-piping","damaged-condenser-coil"]},"one_line_summary":"Technician Quadrea Bain quickly and expertly repaired a lawn mower-damaged A/C condenser, replacing copper piping and the condenser coil in under four hours.","key_phrases":["came out right away","highly skilled, explains what he is doing and why","complicated repair requiring cutting out the old coil and then brazing in the new one","ask for him on any future repairs"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkMVN6aHlla1ZwTldSbWFIQkxRMnBQVkd0WFJVRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["technical_knowledge","problem_resolution","responsiveness","professionalism","courtesy","scheduling"],"entities":{"technicians":["Armando","Dean"],"services":["maintenance","ac-repair"],"problems":["disconnected-wire-after-maintenance-visit","outside-unit-not-running","compressor-burnt-out-due-to-loose-wire"]},"one_line_summary":"A technician's mistake during a maintenance visit led to a burnt compressor, but Cool Today promptly sent a second tech that night and replaced the compressor at no charge the next day.","key_phrases":["sent another technician out that night","wire that was loose burnt out the compress System","Replacing the compressor at no charge","they stand behind their work"]},"Ci9DQUlRQUNvZENodHljRjlvT205bWNWaFZSbXA1WkVWU1IydHFlVmRUTFZBMk9WRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["emergency-service"],"problems":["urgent-ac-service-issue"]},"one_line_summary":"Customer received same-day service for an urgent issue and praised the technician's courtesy, professionalism, and quick resolution.","key_phrases":["urgent issue","same day","courteous and professional","corrected the problem quickly"]},"ChdDSUhNMG9nS0VJQ0FnTURRdV9fX3dnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Edwin"],"services":["ac-repair","heating"],"problems":["ac-and-electric-heat-went-out"]},"one_line_summary":"A 12-year customer praises quick emergency response and fast diagnosis by technician Edwin Calderon after AC and electric heat failed.","key_phrases":["responded bright and early","found the problem within minutes","back working right away","12 plus years"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCblQyNXpVbTA1VWpSM2RXRXhSVWhhWWpCWWNVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the installers for being nice, efficient, and doing a great job.","key_phrases":["very nice installers","got right at it","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT21OR1prZDNaM3BqVGxGUmJqYzVRVGRNWWs1TUxWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","communication"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Adam performed a thorough AC tune-up, demonstrating strong knowledge, cleaning up afterward, and promptly sending the invoice.","key_phrases":["very knowledgeable","great job on the tune up","cleaned up","sent me the invoice"]},"Ci9DQUlRQUNvZENodHljRjlvT25adFNVMDBVMDR5VTNCUWRIbENkM295TFdWaGVrRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["water-leak","ac-system-shut-down"]},"one_line_summary":"Technician Ronnie expertly diagnosed a refrigerant leak on a 3-year-old Lennox AC system, but the customer was shocked by the $2,000+ repair cost.","key_phrases":["5-star job diagnosing and locating a refrigerant leak","3-year old Lennox AC system to shut down","cost over $2,000 to replace the valve","not amused"]},"Ci9DQUlRQUNvZENodHljRjlvT2psSk1YVjJaSGxUZEc1VmJVdzJkVVZrY0dWd1ozYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises their maintenance plan for reliable scheduling and punctual appointments.","key_phrases":["maintenance plan","peace of mind","properly scheduled","punctually kept"]},"Ci9DQUlRQUNvZENodHljRjlvT205MGJtd3lhekU0ZVMxWldrd3RlamxoVDNZeE5IYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Cool Today provided same-day plumbing service with professionalism and courtesy, even working extended hours to complete the job.","key_phrases":["dispatched a plumbing associate the same day","working extended hours","completed professionally, with courtesy and respect","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2psRVkycHZOVFJWVjFBMlF6RjFNVVUwTjFOYVpYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["a-c-issue"]},"one_line_summary":"Technician Adam resolved an A/C issue on a Sunday afternoon quickly and with a great attitude.","key_phrases":["came out on a Sunday afternoon","great attitude","very thorough job","got our unit back working in no time at all"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKSU5HdG1WVWxmVkRoSE9FeHphbFJwTm5CemMzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Justin"],"services":["maintenance"],"problems":[]},"one_line_summary":"A longtime customer praises Cool Today and technician Justin for prompt, attentive AC maintenance service.","key_phrases":["longtime customer","very positive","technician Justin was prompt","took an interest in my maintenance needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNad28ySG53RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["system-required-replacement-parts-to-fix"]},"one_line_summary":"The technician clearly communicated repair costs and advised on which parts could wait, helping the customer save money today.","key_phrases":["unable to fix my system without replacing parts","which item could wait until my next maintenance","pay less today","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4RVlWcEVhRzk1VVVkalVUbEdRMVJCTVRkaFYyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Mullen","Fred","Carlos"],"services":["ac-installation"],"problems":["aging-air-conditioning-system-needing-upgrade"]},"one_line_summary":"Customer is very happy with Cool Today's AC installation, praising expert sales by Mr. Mullen and professional installation by Fred and Carlos, plus a lifetime home-ownership warranty.","key_phrases":["expert sales and up-to-date information","professional installation and detailed information on its operation","warranty as long as we own our home","got several quotes and decided on Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT25GQ09ITndSRXBKUVdGQ1NXeHdVVVJ6WTFwZlVsRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Jeff"],"services":[],"problems":[]},"one_line_summary":"Technician Jeff provided a thorough and professional estimate for a future service, impressing the customer with his knowledge and expertise.","key_phrases":["complete estimate on a future service","complete professional","fully understood the entirety of a job","all the valuable info"]},"Ci9DQUlRQUNvZENodHljRjlvT20xbGRFVnVZVjk2WldOalVEQXRiV1J2VlhBelkwRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Joshua"],"services":[],"problems":[]},"one_line_summary":"Customer was very pleased with Joshua's polite, respectful, and satisfactory service.","key_phrases":["very polite and respectful","very pleased with the service","Joshua"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0cGFHczVWbUpsU2xsMFIxOUNOSE5VYWkxSVQzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Jose"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Jose did an outstanding job installing a Trutankless water heater and LeakSecure device, impressing the customer with his professionalism and thoroughness.","key_phrases":["amazing job","showed me the ins and out of the new water heater","very respectful and responsive","will definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25sU2RUUk1lazlsTWtKRGVDMXVWVzlMUVhwWVltYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-hvac-issue"]},"one_line_summary":"The technician quickly identified and resolved the customer's issue to their satisfaction.","key_phrases":["immediately identify our issue","worked quickly to resolve it","technician was great"]},"Ci9DQUlRQUNvZENodHljRjlvT210cFVHRXhVek40TFdOblluWnpZVE5NUm1wZmNVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","scheduling","pricing"],"entities":{"technicians":["Rafael"],"services":["maintenance","ac-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Cool Today after their first preventative maintenance visit under a Lifetime Warranty, praising technician Rafael for punctuality and professionalism.","key_phrases":["arrived within the first hour of my 4 hour service window","very professional and knowledgeable","Worthwhile investment","completely satisfied with Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2toU2QwaFdWUzFwTFVwc1RIUmlTR1JZYTNobWNuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for excellent, courteous, and informative service from a great team.","key_phrases":["Excellent service all around","Always courteous and informative","Great team"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkVFRtNUJWVm8zZWxGVldITlhObGh4V0dRek5WRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jimmy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Jimmy performed a thorough three-system maintenance and followed up with a special-order filter delivery, leaving the customer very satisfied.","key_phrases":["checked and double checked everything","took his time and did the job right","filters we had to order specially due to size","very happy with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT205Vll6ZFRPWGRCTlhKUE9VRjVSeTFYTTFnNVMxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Kim","Armando"],"services":["maintenance","ac-repair"],"problems":["small-repair-needed-on-air-conditioning-system"]},"one_line_summary":"Kim and trainee Armando performed thorough AC maintenance covered by a long-standing annual contract, with only a minor $59 repair needed.","key_phrases":["very thorough and spent a lot of time","annual contract well worth buying","15 years","one small repair ($59)"]},"Ci9DQUlRQUNvZENodHljRjlvT21VNFF6TndSVkE1ZGpWcFowWndOMjk2Y0dwWFJtYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["float-switches-falsely-diagnosed-as-faulty","capacitor-diagnosed-as-failing","overpriced-repair-quote","lack-of-follow-up-after-complaint"]},"one_line_summary":"Long-time customer accuses technician of misdiagnosing float switches and overcharging, and reports the company failed to follow up on their complaint.","key_phrases":["without testing them","I found them for $30 online","both were fine and the system is working fine","technicians are getting commissions for parts sales"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxWU0waERXRkowTWtWMlFWZEliRTFmTlRjNFprRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"A plumbing technician arrived appearing dirty and unkempt, was unable to move the washing machine to access the drain, and left without completing any repairs.","key_phrases":["looked dirty and unkempt","not strong enough to move the washing machine","left without making any repairs","what a waste of time"]},"Ci9DQUlRQUNvZENodHljRjlvT21kbFNYSXlPVUpEVmxkT1dFSm5ZbUl5WHpGVlprRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["scheduling","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["understaffing-preventing-contractual-service-commitments","package-units-left-disassembled-after-service-visits","inadequately-trained-technicians"]},"one_line_summary":"Customer reports Cool Today's commercial maintenance team is critically understaffed, fails to meet contractual commitments, and leaves equipment in disarray due to inadequate training.","key_phrases":["incredibly understaffed","haven't been able to meet contractual service commitments","not necessarily well trained","package units left in pieces"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0emNIaGFla2xwV2w5R2IxZDNRMWRPUzJkNWVuYxAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["courtesy","communication","pricing","professionalism"],"entities":{"technicians":[],"services":["maintenance","ac-installation"],"problems":["overcharging-on-uv-light","upselling-during-maintenance-calls"]},"one_line_summary":"Customer appreciated the pleasant and communicative technician but felt overcharged for a UV light and criticized the pattern of upselling on maintenance visits.","key_phrases":["pleasant technician","explained finding well","UV light was overcharged","always want to add something on a maintenance call"]},"ChZDSUhNMG9nS0VKdU53YUxRc2ZiYWVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","technical_knowledge","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today for punctual technicians, proactive communication including photo previews, and a convenient service plan that handles scheduling automatically.","key_phrases":["show up on time","text is sent with a picture of the tech","service plan so I don't have to remember to schedule","great experiences with this company"]},"ChZDSUhNMG9nS0VJQ0FnSUNXMjlYVFl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was highly impressed by the technician's politeness, quick diagnosis, clear communication, and strong work ethic.","key_phrases":["polite and respectful","knew what was wrong immediately","explained everything to me","impressed with his work ethic"]},"ChdDSUhNMG9nS0VJQ0FnTUNZaHBTaDZ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","punctuality","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-unit-malfunction"]},"one_line_summary":"A technician responded within hours on a Saturday, professionally fixed the AC unit, and clearly explained all issues.","key_phrases":["come out on a Saturday within hours","had all the supplies needed to fix our unit","work was done in a timely manner","technician explained All of the issues"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWcFIxRldjSFpSVlRGNVpuZERUM1ZYVDNVelIwRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":["technician-late-to-arrival-despite-notification"]},"one_line_summary":"Customer received a text saying the technician was on the way but waited two hours for the arrival, leaving them unhappy.","key_phrases":["text that my technician was on the way","didn't show up for 2 hours","not happy"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOaVh6ZFZaMjluYTFGVVZsVjJiUzFaWW1wSmFuYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","scheduling","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["ac-unit-not-fixed","capacitor-replacement","overpriced-repair-quote","scheduling-conflicts"]},"one_line_summary":"Customer paid $500 for a capacitor and membership but their unit was never fixed, faced repeated scheduling issues, and received a $3000 quote for work another professional completed for $450.","key_phrases":["charged me $500 for a capacitor","never actually fixed my unit","quoted me $3000 for something another licensed professional did for $450","showed up while I was working about 5 separate times"]},"Ci9DQUlRQUNvZENodHljRjlvT21wUWJFMDRjMnBpYUZSTVREVk5SVkpRVm1oNmNWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Josh provided helpful assessment and high-quality installation of a new hot water heater, surpassing the previous installation.","key_phrases":["very helpful in assessing","install a new unit","work done was better than previous installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBd2NVSjVjMFpUUkd0Vk5qVnlVR3R2U0UwMGIxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived on time, performed a thorough AC service, and communicated findings clearly without being pushy.","key_phrases":["arrived on time","wasn't pushy","took pictures and explained everything","knowledgeable, very courteous"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCeVUwdDRTVGR3ZEVRMVVYZGtTV2g0ZEZBeFVXYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Mike"],"services":["heating","ac-repair"],"problems":["heat-not-working","misdiagnosed-fan-motor-replacement","heating-connection-issue"]},"one_line_summary":"Customer was given a false $2,000 diagnosis for a fan motor replacement when only a $200 heating connection fix was needed, discovered by a competing technician on the spot.","key_phrases":["most things the Technician said were BS","why didn't the Cool Today Tech try that","$2,000 instead of $200","heating connection replaced"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOaGJXRjJlbU51T0d0bVJFVkdhMGN3WnpseFlsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["ac-installation","maintenance","plumbing"],"problems":["ac-replacement","water-leak","electric-panel-replacement","ac-maintenance","plumbing-maintenance"]},"one_line_summary":"Customer relies on Cool Today as a long-term partner for AC replacement, water heater, electric panel, and ongoing maintenance needs.","key_phrases":["partner in keeping my house functioning in top shape","replaced our AC, hot water heater, electric panel","maintain our AC and plumbing"]},"ChZDSUhNMG9nS0VJQ0FnSUNKb1B2TlBnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Omar"],"services":["ac-repair"],"problems":["system-not-running"]},"one_line_summary":"Technician Omar quickly resolved the customer's AC issue while demonstrating professionalism, expertise, and clear communication.","key_phrases":["Technician Omar was Fantastic","Very Professional and Knowledgeable","up and running in a short period of time","explained everything and made suggestions"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaT0xVTjJXVmRaZEUxTlFsVXhTak5rVEU5TU4wRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Scott","Victor"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is very happy with new AC equipment installation and praised technicians Scott and Victor for being nice and thorough in their explanations.","key_phrases":["very happy with the service","new ac equipment","they explained everything","Scott and Victor are very nice"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsWFpqQlpNbGxtWDFCeFVGZHZNbVpYZEV0aU9XYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["old-or-failing-central-air-system"]},"one_line_summary":"Customer received next-day, problem-free installation of a new Carrier central air conditioning unit.","key_phrases":["Next day service","Problem free installation","new Carrier A/C central air"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxR1dsQTNOVTR0V2pWRlVHZHVNakJmVlVOeGQyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["Brice"],"services":["maintenance","plumbing"],"problems":[]},"one_line_summary":"Long-time customer praises technician Brice Dodge for polite, timely, and professional AC maintenance service.","key_phrases":["polite, timely and professional","flushed out the pipes leading to the shutoff valve","evaluated system readings","highly recommend their work"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaaGJqbGFUMmwzTVRsc2MxUnVNVzlTZVU5TlVFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends the company for being efficient, knowledgeable, and a joy to work with.","key_phrases":["Efficient, knowledgeable, experts","joy to work with","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25GbE0yNWtVRGc1UjJ0R05rdFVTM2ROWDNGVGRHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was impressed by the quick appointment scheduling and a professional, polite technician who resolved their issue.","key_phrases":["make an appointment very quickly","professional and polite","resolve my problem"]},"ChdDSUhNMG9nS0VJeWRpbzdNdFBQNTF3RRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["technician-attempting-to-sell-previously-purchased-items","lack-of-confidence-in-technician-competence"]},"one_line_summary":"Customer is frustrated that the technician focused on upselling items already purchased six months prior rather than competently servicing the AC unit.","key_phrases":["great job of trying to up sell","wish they were as competent at the service","spent most of his time trying to sell me","not a great vote of confidence in the technician"]},"Ci9DQUlRQUNvZENodHljRjlvT21Sb2MwUjBhMFJpYmxwTFpuZ3RRbVJLTlVVek1tYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","communication","punctuality","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":["Chris","Paul"],"services":["ac-installation"],"problems":["crack-in-discharge-pipe"]},"one_line_summary":"Customer praises skilled AC installation by Paul and helpful sales support from Chris, but deducts one star for misleading post-purchase review solicitation texts.","key_phrases":["super skilled installation","automated text system to track arrival time","covering to protect flooring","pretentious and annoying post-purchase rating request"]},"Ci9DQUlRQUNvZENodHljRjlvT2prdFdpMXhaV3d3ZDJ0Wk9VdHJNV1JGWTFWTlpWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer reports consistently positive experiences with Cool Today technicians, praising their professionalism and friendliness.","key_phrases":["only had good experiences","professional and friendly","techs from Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2toT1pHcE1NbE5SVmxKYVZGbHBlV3BSTUhGWlluYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["mold-growth-in-the-unit"]},"one_line_summary":"Technicians arrived on time and performed an in-depth maintenance visit, identifying mold growth and providing reasonable prevention recommendations.","key_phrases":["came on time","maintenance in depth","proof of issues present","reasonable suggestions for future prevention"]},"Ci9DQUlRQUNvZENodHljRjlvT21WUVNFOXNOSE5hZFRoVWVtaDFVMHBmYlRBNE1rRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Timothy"],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today's staff, specifically Timothy and the secretary, and plans to refer family and friends.","key_phrases":["awesome staff","fantastic service","telling my family and friends","thank Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5MFVGSjZOemROTmpKSFJsVTBZVTlDVGxOdk5tYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is highly impressed with Cool Today's fast service, knowledgeable technicians, and honest approach to sales.","key_phrases":["super quick service","extremely knowledgeable technicians","very kind","never try to oversell"]},"Ci9DQUlRQUNvZENodHljRjlvT25Gbk0wWmFWWFY0VUVRMlFtbDROMWRvWXpNNE5tYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises knowledgeable and helpful technicians who took time to educate them on maintaining their HVAC system.","key_phrases":["very knowledgeable techs","willing to teach and instruct","keep my HVAC performing well","very helpful"]},"ChZDSUhNMG9nS0VJQ0FnTUR3eG9fcUVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Emre"],"services":["electrical-inspection","ac-repair"],"problems":["polarity-issue"]},"one_line_summary":"Technician Emre quickly resolved a polarity issue during an electrical inspection and provided recommendations with a quote for future work.","key_phrases":["excellent in his electrical inspection","repaired a polarity issue immediately","laid out recommendations for future work with a quote","Great job"]},"ChdDSUhNMG9nS0VJQ0FnTUNZOU56QjBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["central-air-not-working"]},"one_line_summary":"Two professional, knowledgeable, and kind technicians successfully diagnosed and fixed the customer's central air conditioning issue.","key_phrases":["very professional, very knowledgeable and very kind","figured out the problem and fixed the central air","will definitely use your company again"]},"Ci9DQUlRQUNvZENodHljRjlvT25OZlNHUm1Sa1YzYWsxVk1YUklZVVU1TjA4eFUwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Omar","Mitch"],"services":["maintenance","ac-installation"],"problems":["ac-check-up-needed-for-new-home"]},"one_line_summary":"A new homeowner was impressed by Cool Today's no-pressure service, courteous technicians, and reasonable maintenance plans, ultimately choosing AC replacement.","key_phrases":["No pressure whatsoever and very courteous","honest and trustworthy company","warranty and maintenance plans were very reasonable","$29.00 maintenance check for new customers"]},"Ci9DQUlRQUNvZENodHljRjlvT2poWlpqRlRaekYwUkd3MlkycHBiM0JRZFVKYVdXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today's polite, knowledgeable technicians who thoroughly explain their findings and recommendations with visual documentation.","key_phrases":["polite and knowledgeable","explain what they are doing","take pictures and show you the issue","explain their suggestions"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkd1QyeDJVamxQUVhkT2NFWTJYM2ROTFZWc05VRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Javian"],"services":["ac-repair","maintenance"],"problems":["ac-diagnosis-needed"]},"one_line_summary":"Customer praises technician Javian for his excellent diagnostic skills and highly recommends Cool Today for AC maintenance.","key_phrases":["Excellent service, great technician","he knew how to diagnose my AC","strongly recommend Cool Today","all my AC needs in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT205QlgwSlRibEJ6UzJaTmR6aG9SbXBJWm00NGFWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Repeat customer praises Cool Today's knowledgeable, well-versed, and pleasant service technicians.","key_phrases":["knowlegable, well versed","pleasant service technicians","continues to satisfy","Keep up the good work"]},"Ci9DQUlRQUNvZENodHljRjlvT21seGFsbGhYME54Vm1Kak9XeElabVZRZDNFM2RYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","punctuality","scheduling","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised the contact system, staff scheduling, advance technician communication, on-time arrival, and thorough maintenance checkup.","key_phrases":["good contact system","excellent staff making arrangement for tech","tech communication was in advance","thorough check up"]},"Ci9DQUlRQUNvZENodHljRjlvT25kS2MxaEdjMWhuVG5KU1ZHWk1NakJZV1hSbFVuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived on time, texted ahead, and spent two hours thoroughly checking and cleaning the HVAC system while answering all questions.","key_phrases":["texted arrival time about an hour before","on time","2 hours checking and cleaning the system","answered all my question"]},"Ci9DQUlRQUNvZENodHljRjlvT21jdGVqTlpVVEZNV1UxWFgyeEJlRGx5VDNSak5rRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-not-working"]},"one_line_summary":"Technician quickly diagnosed and repaired the AC under warranty, restoring service immediately.","key_phrases":["Professional and fast diagnostics","Repaired immediately","AC restored all under warranty"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJNWRsVTNNRjlJZDFkS2RXZG1aWFpxU25WalZXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","communication","problem_resolution","punctuality","professionalism"],"entities":{"technicians":["Billy"],"services":["ac-repair","maintenance"],"problems":["upstairs-ac-not-working"]},"one_line_summary":"Billy provided fast, same-day AC repair and excellent communication, impressing the customer enough to sign up for the HVAC care plan.","key_phrases":["same day service","got our AC back up and running in less than an hour","text me a photo of who was coming","signed up for their HVAC care plan"]},"Ci9DQUlRQUNvZENodHljRjlvT25sUFN6TjZOMGhaZFVsbldIaGhValV4U0hoSU0yYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Francisco","Jack"],"services":["maintenance"],"problems":[]},"one_line_summary":"Francisco and trainee Jack performed a thorough A/C cleaning and inspection under warranty, impressing the customer with their courtesy, professionalism, and air purifier recommendations.","key_phrases":["thorough cleaning and inspecting","Captura UVC Germicidal Air Purifier","courteous and respectful of our home","highly recommend these men"]},"Ci9DQUlRQUNvZENodHljRjlvT204NE1tRXhUMFZCUVV4eWRVUnlka3hCZDNsdlVsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism","courtesy"],"entities":{"technicians":["Scott","Adam"],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer purchased a new AC unit with great financing and had a positive experience with both the salesman and the maintenance technician.","key_phrases":["best financing","took his time and answered all of our questions","very professional, polite and friendly","Receive emails with great information"]},"Ci9DQUlRQUNvZENodHljRjlvT2pFM2VFcFRiWE5mZDBGTlVTMXNSR3QxZEZkcGVIYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal customer of nearly 4 years praises Cool Today's reliability, customer service focus, and accountability when issues arise, renewing their maintenance contract for another year.","key_phrases":["reliable company focused on Customer Service","they own that and make it right","almost 4 years","signed up for another year"]},"Ci9DQUlRQUNvZENodHljRjlvT2psb1MwYzFjelpFVm1ZdFEyOWpZWFZ6U3paR01IYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["maintenance-opportunities-identified-during-ac-evaluation"]},"one_line_summary":"Customer is very happy with a thorough AC evaluation that identified maintenance opportunities and included a photo estimate for repair.","key_phrases":["very thorough AC evaluation and report","identified a couple of maintenance opportunities","sent an estimate for repair with pics","very happy with service"]},"Ci9DQUlRQUNvZENodHljRjlvT21WQmVGRndkVmcwYlRWUVFqVjRNVlkyUTBSUVNGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","pricing"],"entities":{"technicians":[],"services":["ac-repair","electrical"],"problems":[]},"one_line_summary":"Customer praises thorough, high-quality air conditioner and electrical work with good communication and reasonable pricing.","key_phrases":["very thorough and did terrific work","quality of work was A+","communicated well with me","reasonable rates for their services"]},"Ci9DQUlRQUNvZENodHljRjlvT21FeU5XSXhXVzl1VVdWVk9XeEhRVGt4Ym1SaU9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Chris"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Chris was punctual, thorough, and provided excellent service on 7 AC units with a great attitude.","key_phrases":["prompt for appointment","spent nearly six hours servicing our 7 direct a/c units","truly engaged","five star job"]},"Ci9DQUlRQUNvZENodHljRjlvT21NMlRFVlRUVGt3VldWVlJXTXhabVZrZDNNeVVVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["needed-cooling-system-installed"]},"one_line_summary":"The crew worked over 8 hours in the heat to complete the AC installation, leaving the customer very pleased with the results.","key_phrases":["worked hard and put in more than an 8 hour day","stayed until it was done","so much cool air","very good job"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4NGFEZERPRXBYV1hwblZIQlpSa0pSWmxjdFkxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":[],"services":["ac-repair","plumbing"],"problems":[]},"one_line_summary":"Customer praises Cool Today for consistent professionalism, fast response, great work, and transparency across both A/C and plumbing services.","key_phrases":["Always professional and fast to respond","keep you very informed","trustworthy company","use them for both A/C and plumbing"]},"Ci9DQUlRQUNvZENodHljRjlvT21wbVRuQmZYM0poV0ZoTGRVbGllR05zUzJoSE9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Adam"],"services":[],"problems":[]},"one_line_summary":"A loyal 15-year customer praises technician Adam M. for being extremely knowledgeable and professional.","key_phrases":["extremely knowledgeable","extremely professional","last 15 years with Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2taVWNGbFhiMkoxVUUxbE9XSmFNRlJuVG01cVpVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Emre"],"services":["electrical-work"],"problems":[]},"one_line_summary":"Emre performed electrical work and did an amazing job, earning the customer's deep gratitude.","key_phrases":["did an amazing job","incredibly grateful for his help","helped us with our electrical work"]},"Ci9DQUlRQUNvZENodHljRjlvT25SR1RubHFWM1JPZFdkelZtNHlNblpMWjFCdlJHYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["maintenance","ac-repair","electrical","plumbing"],"problems":["overpriced-outlet-replacement","overpriced-hvac-part-replacement","commission-based-upselling-practices"]},"one_line_summary":"Customer on a monthly service plan is frustrated by repeated high-pressure upselling and exorbitant pricing driven by commission-based technicians.","key_phrases":["$450 to change out an outlet","$250 to replace a $20 part","technicians always pushed for a specific service","not such an ethical business model"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWMVIzVk1Rek55UlVaV1p6WmpWR1pFVlUxSVduYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Steven"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Steven Briggs for his professionalism, expertise, and friendly demeanor during a service visit.","key_phrases":["always excellent service","very professional","really knew exactly how to fix the problem","super nice person"]},"ChdDSUhNMG9nS0VJQ0FnSUNSNWZmMGhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Christopher"],"services":["maintenance"],"problems":[]},"one_line_summary":"Christopher arrived on time for an AC maintenance visit, performed a thorough inspection, communicated findings clearly, and followed up with a report and photos.","key_phrases":["arrived as scheduled","thorough job and inspection","outlined potential problems and solutions","followed up by sending his report and photos"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSeFV6TTBPRmd4ZFRWb2VYSjJORWt4VGpSdGEyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises timely and thorough service and plans to remain a loyal customer.","key_phrases":["great service","showed up on time","very thorough","continue to be a customer"]},"Ci9DQUlRQUNvZENodHljRjlvT21SVFR6ZzJVRGN4TlVWNFpuUkxjR2RUTm5oTWFFRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["Wilfrid"],"services":["maintenance"],"problems":["freon-level-not-checked-during-maintenance-visit","incomplete-ac-inspection"]},"one_line_summary":"Technician Wilfrid was polite and performed some maintenance tasks but failed to check the Freon level, leaving the customer disappointed with an incomplete service.","key_phrases":["didn't check the most important part of the AC","He never took out the guages to check","Home Depot special pricing","The list of things to check on the supplied paperwork is checking the level of Freon"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGaGMwaFJkRGRKYkU1WWJEWmFkalpEYjFoRmMyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","cleanliness"],"entities":{"technicians":["Joh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today's thorough twice-yearly AC maintenance service and commends their professional, polite, and knowledgeable technicians.","key_phrases":["wonderful experience with Cool Today","service my AC twice a year","thorough job","professional, polite knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJd09UQkJhRnBZWmxoaGJYY3lOVGhvWkUwNU1WRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician was polite and thoroughly explained the service and provided information about future service options.","key_phrases":["very polite","explain everything he was going to do","gave me information about further service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tZNWRUbE5VemxGWm1ocE9VUnVWSFpWU1RGdFRtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["recurring-air-conditioning-problem-throughout-the-year"]},"one_line_summary":"Customer was highly satisfied after a trained technician diagnosed and resolved a recurring air conditioning issue on the same day.","key_phrases":["very satisfied","diagnose the air conditioning problem","fixed the problem that day","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25aS1JUZG1kM0k1WVZaeGVXSTBMV2hJWkhobGJWRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":["no-written-summary-of-findings-provided","filter-replacement-not-performed-during-service-visit"]},"one_line_summary":"Customer was pleased with the technician's courtesy and knowledge but was disappointed by the lack of a written service summary and no filter replacement during a standard 6-month AC maintenance visit.","key_phrases":["no summary of findings on the AC system","did not bring in or out any filters","very pleasant gentleman","written summary should be standard procedure"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOUGEybGphbEpoVTIxVFNuRTFhVnBEYnpsdGFIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was highly pleased with the expertise, professionalism, and polite service attitude of the Cool Today technician.","key_phrases":["level of expertise and professionalism","Service oriented, polite and knew his job","quite pleased"]},"Ci9DQUlRQUNvZENodHljRjlvT25wbVluaFNOekZQTFdwUWRVbFNXRVJGU0V4TFkzYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Ali"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Ali Almusawi as the best they've encountered in 40+ years of Florida homeownership, calling his inspection polite, thorough, and professional.","key_phrases":["Best technician we've ever had","polite, thorough and professional inspection/service","ensure he is well compensated so he doesn't leave","will totally request Ali for all our future services"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKaFdXbFVabVZRZDIxTVEwMWFhVlpSV1ZWd1UyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["William"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised technician William for his friendly communication, transparency, and expertise during his visit.","key_phrases":["received a text with a photo","friendly and explained everything","very well educated in his field and honest","would use Cool Today again"]},"ChZDSUhNMG9nS0VJQ0FnSUN2b2Nia1lREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Joseph"],"services":["maintenance"],"problems":[]},"one_line_summary":"First-time customers were highly impressed by technician Joseph Robinson's professionalism, courtesy, and thorough post-tune-up communication.","key_phrases":["extremely professional","very polite, pleasant","discussed everything with us about our AC unit","This company needs 5 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT25kRFpFTXdlazVaWkdOUmRYWnpiR1pHZGpjNGMzYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["punctuality","communication","scheduling","responsiveness"],"entities":{"technicians":[],"services":["maintenance"],"problems":["no-show-appointments","lack-of-communication","failed-maintenance-visits"]},"one_line_summary":"Customer had three scheduled AC maintenance appointments where no technician ever showed up and received no communication from the company each time.","key_phrases":["no one ever showed up","never got any phone calls or communication","had to be the one to reach out each time","I finally gave up"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGUlZYWnBkVXd3U1ZJeWNVcFZTbXhQYjB4VGJVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["heating","ac-repair"],"problems":["thermostat"]},"one_line_summary":"Technician successfully corrected thermostat wiring to enable proper heating circulation, leaving the customer very satisfied.","key_phrases":["correct the wiring in the thermostat","make the hot air circulate in the house","Thumbs up for a very good job","Very happy, will call you if needing any help"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnelgyZFdjMjl4UlMxUGJVdExaMWswU1RCVUxYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Ken"],"services":["heating"],"problems":["water-leak"]},"one_line_summary":"Technician Ken P arrived on time and delivered knowledgeable, courteous service for a $59 hot water heater flush that exceeded the customer's expectations.","key_phrases":["$59 hot water heater flush","arrived according to schedule","clearly very knowledgeable","work exceeded my expectations"]},"ChZDSUhNMG9nS0VJQ0FnSUNjcTZqN1J3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","cleanliness","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Mike"],"services":["heating"],"problems":["water-leak"]},"one_line_summary":"Technician Mike impressed the customer with his promptness, cleanliness, and knowledge during a water heater service visit.","key_phrases":["very deserving of his five star rating","made a special trip to get a new hose","so his hose would not dirty my carpet","clearly knowledgeable about his job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOMFEyUnRRM0o0UldoWFMzRTBXa1pSWXpSUmVHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["ac-issue"]},"one_line_summary":"Customer praises Adam Collins for his knowledge and clear communication while fixing her AC.","key_phrases":["pleasurable experience","very knowledgeable","communicates clearly","fix my AC"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWYVUzUXRSVFZpYmxwTmJHRTJOWE53TlZCNU9FRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Joseph"],"services":[],"problems":[]},"one_line_summary":"Customer is highly satisfied with the service and pricing, giving special kudos to technician Joseph St. Mark.","key_phrases":["Fabulous service","Great price","Terrific job done","Kudos to Joseph St. Mark"]},"Ci9DQUlRQUNvZENodHljRjlvT2padWMyNXViekJKZVZoaFdsQkRRemRsWWpBNFZGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Joseph"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Joseph and commits to using Cool Today exclusively for future service.","key_phrases":["Joseph who was awesome","will only call Cool Today for service from now on","Kudos to Joseph"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGaE1qUlJSMnN3VkZsMlZWVlJWelZSVFU1eU0wRRAB":{"sentiment":"negative","sentiment_score":-0.2,"aspects_mentioned":["punctuality","professionalism","pricing","technical_knowledge","problem_resolution","responsiveness"],"entities":{"technicians":["Zak"],"services":["ac-installation","ac-repair"],"problems":["ac-unit-failure-within-3-years","unavailable-replacement-part-locally","8-day-wait-for-part","2400-labor-cost","87f-inside-house"]},"one_line_summary":"Customer's Lennox AC unit failed within 3 years, faced high labor costs and long wait for parts, but manager Zak partially resolved the issue by reducing the labor cost.","key_phrases":["failed in less than 3 years","Part is not available locally","labor cost is $2400","lowering labor cost to $1900"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjNFUxSjVVa3hhUWxSTE0yMTRiWGhYZDFkbGNHYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was pleased that the technician completed the service without attempting to upsell anything.","key_phrases":["didn't try to upsell anything","very happy with his work","performed my service"]},"Ci9DQUlRQUNvZENodHljRjlvT25oeFNteHJhMFIxUXpWdlJ6UndkVU5RWldSNVpIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","punctuality","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["ductwork-issues-identified-during-inspection"]},"one_line_summary":"Customer praises a thorough and affordable HVAC inspection where the knowledgeable tech identified critical ductwork issues.","key_phrases":["inspection was at a great price","on time, and polite","identified areas in our Duct work that needed immediate attention","very knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2tad1JuZE1NM3BQWm0xV2JGbHlaWFZCTVU0MlEwRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises Cool Today for fair pricing, quality AC replacement and maintenance, and staff who don't push unnecessary upsells.","key_phrases":["prices are a bargain","easy to work with","do not try to upsell every visit","quality of work and ease of access"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4aFpuTlpVMmt6VUZscVdWTmhVVTVRWkhCMFRIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ali"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was very happy with Ali's thorough and wonderful maintenance service.","key_phrases":["very happy with their maintenance service","wonderful and thorough job","Ali came and did"]},"Ci9DQUlRQUNvZENodHljRjlvT21GVU5XRk5NbXBTVVdZMVVWTnlVR0pSZURoRmFsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A long-time customer expresses consistent satisfaction with the quality of service and attention to detail from CoolToday and its affiliated entities.","key_phrases":["quality of service","attention to detail","always been impressed","over the past years"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkR1pIUk5kRk5tYlZwaWNuY3lkMXBPWjAwMmRsRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["water-leak","tree-roots-affecting-pipes"]},"one_line_summary":"Customer praises the technician's honesty and effective drain cleaning, with a follow-up camera inspection planned to assess root damage.","key_phrases":["very honest","cleared up my guest bathroom drains","send a camera in","roots are affecting everything"]},"ChZDSUhNMG9nS0VJQ0FnSURBdXE2UFdREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":["undisclosed-flat-rate-pricing","unexpected-1-100-service-charge","89-service-fee-paid-without-prior-price-transparency"]},"one_line_summary":"Customer is angry that the $1,100 flat rate was not disclosed upfront, feeling the $89 service fee was a deceptive practice.","key_phrases":["$89 service fee","$1,100 flat rate","not to say in advance the price","Shame on your scam"]},"Ci9DQUlRQUNvZENodHljRjlvT25OSldXeFZkM2hQVlVWdFZFUnRTV3hPZUhoZlZXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Thomas"],"services":["plumbing","ac-repair","ac-installation"],"problems":["water-leak","garbage-disposal-not-working-for-a-couple-of-years"]},"one_line_summary":"Technician Thomas delivered outstanding emergency and follow-up plumbing service, fixing a leaking backflow valve, replacing the main water valve, and installing a new garbage disposal with professionalism and courtesy throughout.","key_phrases":["temporarily fixed the back flow valve so I had water for the night","courteous, respectful, and able to answer all of my questions","you should really consider giving that man a raise","sterling service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSWk16SmhZa3hvUm5OYVQwTnVkemRmU21WRVEyYxAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Donald"],"services":["ac-repair","maintenance"],"problems":["a-c-issue","maintenance-technicians-lacking-familiarity-with-various-filtration-equipment"]},"one_line_summary":"Long-term customer praises Donald for resolving an AC issue but notes maintenance technicians could benefit from more exposure to different filtration equipment.","key_phrases":["prompt and courteous professionals","Donald did a great job resolving my A/C issue","need to be better exposed to more/different filtration equipment","knowledgeable and experienced service technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5bmRqRjNTVVJKZVROa1JUVkJOVE0zY2s5T2JHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for their excellent, responsive service and quick issue resolution, highly recommending them.","key_phrases":["Excellent service","Always responsive and quick","resolved any issues","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNRcm8zNTNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","courtesy","technical_knowledge","cleanliness","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-time customer of 17+ years praises the easy scheduling, punctual and friendly technician, thorough HVAC assessment, and renews her annual service contract.","key_phrases":["Appointment easy to make","Technician on time","thorough with HVAC assessment","8th year with this company at this address"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKUWRUUXlZWGx3YUVoMkxXeHJMVWxoTWxjeVdtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"After 41 years in ministry working with many HVAC companies, the customer says Cool Today stood out with their promptness, professionalism, and courtesy.","key_phrases":["totally crushed it","prompt, professional, and courteous","definitely on our speed dial","41 years in ministry"]},"Ci9DQUlRQUNvZENodHljRjlvT2toRWFVdFllWFpLZWxodVVUbG5jMjVpVEhCT2RFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"A plumber came out on a Sunday to quickly resolve a no-hot-water issue, earning praise for fast and excellent service.","key_phrases":["no hot water","came on a Sunday","Fast and excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsMldFMTJNVEZ3UzJnd2JHbHFaMU5RTVZSdVYxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Francisco"],"services":["maintenance"],"problems":[]},"one_line_summary":"Francisco provided an excellent AC tune-up experience, impressing the customer with honest communication, photo-documented findings, and non-pushy recommendations.","key_phrases":["super nice and helpful","shared all of his findings- even with pictures","honest when he wasn't sure about something","wasn't pushy or salesy"]},"Ci9DQUlRQUNvZENodHljRjlvT21OdlVISlNjelp3V20xUGRFczBSRWx1Um1odVFWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["plumbing","heating"],"problems":["motion-sensing-kitchen-faucet-died"]},"one_line_summary":"A first-time customer was highly impressed by Cool Today's fast 4-hour response and successful resolution of a broken motion-sensing kitchen faucet, leading to an additional water heater flush service.","key_phrases":["responded in about 4 hrs","not days but hours","problem resolved","outstanding service and outstanding response"]},"Ci9DQUlRQUNvZENodHljRjlvT2pReFJtOHRiV0Y2VFZwaVJrNXNWRkp6YkhsSlkzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises fast, professional installation and competitive pricing with good financing options.","key_phrases":["completed very quickly and professionally","Pricing and financing was very good and competitive","service and installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4blRFcEJha0Z3UkdkV1ozaEplWGRxVGpJNFJuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Gavin"],"services":["maintenance","plumbing","energy-services"],"problems":[]},"one_line_summary":"Long-time customer praises Gavin's meticulous AC maintenance and highlights consistently positive experiences across Cool Today's cooling, plumbing, and energy services.","key_phrases":["meticulous job maintaining the system","so kind and helpful","wonderful service from all of Cool Today's techs","all around great company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSYVdsWjRXVkpHVDBoUWRFVm1WMjFVUkRkamVsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","responsiveness","cleanliness","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today for their reliable bi-annual AC maintenance scheduling and accommodating, tidy service.","key_phrases":["call reliably every 6 months","accommodating to my work schedule","little to no mess anywhere","Would recommend this company highly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tvMGVqRXRSSGxzVTE5VWVEVkhUM0Z5VW0xek1YYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived on time, thoroughly serviced the system, and clearly explained everything, reflecting consistently great service from Cool Today.","key_phrases":["arrived on time","knew exactly what he was there to do","explained everything when he was done","Service has always been great"]},"ChZDSUhNMG9nS0VKQ2JzdG5UOE1MSmNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Cruz"],"services":["ac-repair"],"problems":["air-conditioner-maintenance-tasks-previously-unperformed"]},"one_line_summary":"Technician Cruz performed thorough AC maintenance, taking care to protect the customer's wooden floors and leaving the unit running well.","key_phrases":["Cruz was excellent","tasks never done in the past","careful that his ladder did not scratch our wooden floors","conditioner humming in good order"]},"Ci9DQUlRQUNvZENodHljRjlvT25CUFRUZzBSME55YmtFeGVsSTFNRFZDVVRRemVHYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","scheduling","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":["Jimmy","Paul","Tyler"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Jimmy, Paul, and Tyler for exceptional service, fast scheduling, professional installation, and leaving everything spotless.","key_phrases":["schedule our installation in record time","extremely professional and friendly","everything was spotless before they left","combines great customer service and technical expertise"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCWmFtRTRMVFUwWVRSa2NXOUhlRmRMUmpFMk5tYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","scheduling","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Cruz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer discovered a $29 HVAC tune-up deal at Home Depot and had a great experience with technician Cruz who inspected, cleaned, and explained everything thoroughly.","key_phrases":["HVAC tune up for only $29","scheduled us for an appointment right away","fantastic job inspecting, cleaning and explaining everything thoroughly","great great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT214T05VcHZaMVZzVERGV1ltTklSeTFLYzFKUk9WRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge"],"entities":{"technicians":["Ken"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Ken for arriving on time and being friendly and knowledgeable.","key_phrases":["arrived right on time","very friendly and knowledgeable","keep his number for any other issues"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkUGRGODVZMmxYUjJwbVRHZHFkV2hoYnpoVloxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","cleanliness","pricing"],"entities":{"technicians":["Even"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Even provided timely, courteous maintenance service with attention to cleanliness and at a great price.","key_phrases":["great timing","very polite","use the shoe covers","great price"]},"Ci9DQUlRQUNvZENodHljRjlvT21aM1VubENVVjlxVTE5R1JUWjNiMVZVYUVvNVRFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["new-ac-unit-needed"]},"one_line_summary":"Customer praises excellent AC installation completed in 3.5 hours with great fit and finish, cleanup, and explanation of the new unit.","key_phrases":["Excellent work, fit and finish great","cleaned up and installed new ac unit","Job took 3½ hr start to finish","Explained use of unit"]},"Ci9DQUlRQUNvZENodHljRjlvT25WdGMwTmxNV2RTTW5wclRsRlZhVWh3VkdocWIxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge","pricing","responsiveness"],"entities":{"technicians":["Zack"],"services":["ac-repair"],"problems":["high-gas-pricing-concern"]},"one_line_summary":"Customer praises Cool Today's professionalism, knowledgeable techs, and exceptional responsiveness after Zack personally called to resolve a pricing concern.","key_phrases":["letting us know when the tech will be arriving and a photo","Zack called me today, was super nice","we agreed on an adjustment","You don't get better customer service than that"]},"Ci9DQUlRQUNvZENodHljRjlvT2poYVJITnljRXgxUWpCdmFuQmFTbFJyZFdKNlIzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":["Javian"],"services":["ac-repair"],"problems":["unspecified-ac-issue"]},"one_line_summary":"Technician Javian arrived on time, quickly diagnosed and resolved the issue to the customer's satisfaction.","key_phrases":["Arrived on time","Diagnosed the problem quickly","resolved it fast and to my satisfaction","Great job"]},"Ci9DQUlRQUNvZENodHljRjlvT25Cc1pVTXljMmR6UkhKNWJsSmtXa2w2YjJaU2JtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Technician Ronnie Barnes was praised for being polite, thorough, and clear in his explanations, leaving the customer very satisfied.","key_phrases":["Ronnie Barnes was terrific","Very polite","thorough with what he was doing","explaining things to me"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRelZsWmthR2d6TTJ4VmNrZE1YemxyVlhrMGJtYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician arrived on time, quickly understood the job requirements, and completed the work efficiently with great respect for the homeowners.","key_phrases":["on time","understood exactly what was needed","done efficiently","great respect to homeowners"]},"Ci9DQUlRQUNvZENodHljRjlvT25rMkxYZHZUa3RHYVdGV01WcENVbTFJVjFKeWMzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal long-term customer praises Cool Today and Plumbing Today for consistent professionalism and quality work.","key_phrases":["Used Cool Today and Plumbing Today for years","Super professional","work always done well"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJd1IzTXRORGRoYVU0NWMybG1hMjh3VXkxa1gzYxAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":["Adam"],"services":["maintenance","ac-repair"],"problems":["high-humidity","low-refrigerant"]},"one_line_summary":"Technician Adam performed a thorough AC maintenance visit including refrigerant recharge and blower adjustment, but the customer is uncertain whether the $900+ cost is reasonable.","key_phrases":["Very informative and thorough","adjusted blower speed to decrease humidity","added 2.5 lbs of refrigerant","Over $900 including maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT21wNE5rdHZjRFJvT0ZkWE1XUnBhREpOTkVwTVlsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","punctuality","pricing","professionalism"],"entities":{"technicians":["Jonathan"],"services":["ac-repair"],"problems":["ac-unit-not-working"]},"one_line_summary":"Technician Jonathan quickly repaired a non-functioning AC unit in under an hour at a reasonable cost.","key_phrases":["had it repaired and working in under an hour","Great service","reasonable cost","one of my ac units wasn't working"]},"ChZDSUhNMG9nS0VJQ0FnTURJOWJLTWFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Cruz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Cruz and Cool Today for reliable, courteous service and eagerly signed a yearly service contract.","key_phrases":["reliable friendly and courteous","not pushy for additional services","eagerly signed","Cruz was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkVU1FbEhjMGRTYlhJd1JVMXNSMUZQWW1ONmJsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Robert"],"services":["ac-repair","maintenance"],"problems":["water-leak","fan-set-to-on-instead-of-auto"]},"one_line_summary":"Technician Robert Guerra resolved a drain line issue, identified a fan setting problem, and impressed the customer with his professionalism and thoroughness.","key_phrases":["drain line was filling up","fan was set to On instead of Auto","saved another service call","extremely professional and cordial"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGTk5XaEViM2xYVWpoMFFucDNaMko0Y2xOU2JIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Ronnie","Adam"],"services":["ac-installation"],"problems":["botched-mini-split-installation"]},"one_line_summary":"Ronnie and Adam successfully corrected a botched mini split installation and earned high praise for their knowledge, proficiency, and personable demeanor.","key_phrases":["mini split botched install","these guys just helped me fix","Personable, knowledgeable and proficient","5 stars all around"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaSmFHbzBRMVl5U1d0ak1EQkJXbGt0YldwcWVIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication","problem_resolution"],"entities":{"technicians":["Thomas"],"services":["plumbing","ac-repair"],"problems":[]},"one_line_summary":"Customer praises Cool Today for prompt, clear communication and successful plumbing work by Thomas, recommending them for future plumbing and AC needs.","key_phrases":["prompt and very clear","completed the work successfully","recommend them","future plumbing needs or Air conditioning needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2psTFRrRkdYM2x4UjNCQmVHbzBUek5ZVmxkWVlrRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the quick and knowledgeable service and plans to use Cool Today at their new home as well.","key_phrases":["Quick service","knowledgeable professional","definitely use them at my new home"]},"Ci9DQUlRQUNvZENodHljRjlvT21GWmJsWkZZV3ByYUdKa01VOVlZMVZDWlY5bWMxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","scheduling","punctuality","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Francisco"],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Customer booked an AC tuneup through a Home Depot promo, was impressed by Francisco's punctuality, professionalism, and thorough service, and signed up for the annual plan.","key_phrases":["price was right for an AC tuneup","schedule the service right away","completely professional throughout the visit","written checklist and made recommendations"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwalJTMWlWR3BUT1ZBelpXMUJaV05aVkZoTU1VRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Adam for his outstanding attitude, knowledge, honesty, and service, vowing to request him by name in the future.","key_phrases":["awesome attitude, friendly, knowledgeable and accommodating","keeping his name on our refrigerator","asking for him specifically next time","trust he's doing right by me"]},"Ci9DQUlRQUNvZENodHljRjlvT21WTGFIYzFOVkJwVFVJMlRUZzBUbFJPZDNCU2JWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","pricing"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cool Today for punctuality, exceptional communication, and reasonable pricing, highly recommending them for HVAC repairs or new installs.","key_phrases":["showed up when expected","Communication, exceptional","Reasonable service","would not hesitate to refer these folks"]},"Ci9DQUlRQUNvZENodHljRjlvT21sNExXUmFUVk5WUmpGR09HaFNjMko2VUVVNFFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","technical_knowledge","responsiveness","professionalism","cleanliness","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["old-heat-pump-nearing-end-of-life","bedroom-on-south-side-of-house-running-warmer-than-rest-of-house"]},"one_line_summary":"Customer proactively replaced an aging heat pump with a high-efficiency system from Cool Today, getting great pricing, 0% financing, an added supply vent, and a competent, friendly install team.","key_phrases":["great price, 0% financing for 60 months","additional supply vent in our bedroom","the guys who did the install were competent, neat and friendly","informed decision rather than a sweaty, rushed one"]},"Ci9DQUlRQUNvZENodHljRjlvT25CTVlrbFRkRUpXWnpKU1puUjBiR2hYVVVsa09VRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Denver"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Denver was praised for being friendly and informative during a routine maintenance visit, confirming no service needed until next year.","key_phrases":["very nice kind and friendly","very informative","not due till next year","very good visit"]},"Ci9DQUlRQUNvZENodHljRjlvT21aNmEzaGlhUzAwTW1sa04yUlBkemRTUjBFMWFtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Gavin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Gavin for being knowledgeable, professional, and thorough during an AC tune-up.","key_phrases":["very knowledgeable and professional","Gavin explained thoroughly","genuinely nice","thanks for the tuneup"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwdVdGUTFRa0ptVEdwc1ZrOHhkWE5KTlZkalEyYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["outdoor-lighting"],"problems":[]},"one_line_summary":"Customer received a quote for outside lights and found the visiting technicians to be friendly and informative.","key_phrases":["quote on outside lights","nice and very informative","how my house would look"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGYWNtVjJjbFpVV1Y5MWFGaG1aazFMWlVWNlZHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Dean"],"services":["maintenance"],"problems":["deteriorated-hvac-system-at-end-of-life"]},"one_line_summary":"Technician Dean spent over two hours thoroughly assessing a severely deteriorated HVAC system, leaving the customers with a very positive impression.","key_phrases":["spent over two hours with us","how really deteriorated our system had become","end of its life","Very nice young man"]},"Ci9DQUlRQUNvZENodHljRjlvT21oVWJrY3RUM2hYZWt4VE15MTFVV2wxVkZWVGVWRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for being friendly and keeping her informed about technician arrival times.","key_phrases":["very nice","keep you updated on when the tech will be arriving","very happy to work with them"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWZmJsUTFRbXg1VW1Oc1VVSjJaSE4xU0UweFozYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Jimmy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Jimmy was praised for being polite, informative, and thorough in explaining his work to the homeowner.","key_phrases":["polite informative","made sure the owner of the home was satisfied","very detailed explanation of what he did"]},"Ci9DQUlRQUNvZENodHljRjlvT2xScWFGVkNSWFYzTVU5cU9WUlZaalJOT1hKMWJGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","courtesy","professionalism"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jason for being punctual, informative, respectful, and efficient, and says she would use him again.","key_phrases":["on time","very informative of what he was planning on doing","In-N-Out in no time","offered alternative solutions"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOQk9GSkxTRGg1TUZsblpFbExRUzE1T0ZSTmNsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","scheduling","punctuality"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by same-day Saturday availability and a technician arriving within two hours for a semiannual A/C maintenance appointment.","key_phrases":["technician on call on a Saturday","arrived within 2 hours","semiannual Maintenance on my A/C","Excellent Customer Service"]},"Ci9DQUlRQUNvZENodHljRjlvT200MWIwUkVWM2ROYjFkSFgwZE5ZVWx1ZEdKNmFXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician arrived on time, was respectful, and provided helpful information and options, leaving the customer satisfied with the company.","key_phrases":["came on time","very respect","good information and options","I like this company"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWT2NXVTJiV2RyV2psbGJITm5PVUU0UWpkc1kwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Gavino"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Gavino and the Cool Today team for prompt, friendly, and thorough routine maintenance service.","key_phrases":["prompt, friendly and thorough service","Gavino was very thorough and informative","Don't wait until it's an emergency","routine maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT200eVFtMUlVbWhDUVhJMFVrNVFNVWsxTTJ4SGQyYxAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["water-leak","incomplete-inspection","missing-invoice"]},"one_line_summary":"Technician arrived early but failed to diagnose a water issue under the A/C unit, did not provide an invoice, and the customer was later told a follow-up would cost an additional $89.","key_phrases":["did not resolve issue","need to call again for 2nd opinion","did not diagnose issue","not worth to spend this money"]},"Ci9DQUlRQUNvZENodHljRjlvT25GNFgzVm1RMHRyV1ZneFpUWk5kbkp0U1dKc1YzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was very pleased with the courteous and professional technician who performed the annual maintenance check.","key_phrases":["courteous and professional tech","annual maintenance check","Very happy"]},"ChZDSUhNMG9nS0VJQ0FnTUNJamFDZ1V3EAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Gavin"],"services":["ac-repair","maintenance"],"problems":["alleged-low-freon","unnecessary-a-coil-replacement-upsell","overcharging"]},"one_line_summary":"Customer accuses Cool Today of a bait-and-switch scam, claiming a technician falsely reported low Freon and pushed a $2,900 A coil replacement after a prior inspection by another company found no issues.","key_phrases":["bate and switch","low on Freon and wanted us to charge us $2900 for a new A coil","charge is over $450","I was scammed"]},"ChZDSUhNMG9nS0VJQ0FnTUNvbGJENUFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Turell"],"services":["ac-installation"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Cool Today for handling difficult installations across two homes and highlights technician Turell's excellent and professional service.","key_phrases":["used Cool Today on 2 homes","not easy installations but they handled it very well","Turell did an excellent job","He is a gentleman"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGeWJua3hlbWt0ZVZSalVreFhkbTlaYzNoYVlYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the company's professionalism, thorough inspection, clear written recommendations, and complete absence of high-pressure sales tactics.","key_phrases":["absolutely professional and respectful from beginning to end","took his time and did a very thorough job","no hard sale tactics","it was a pleasure to do business with you"]},"Ci9DQUlRQUNvZENodHljRjlvT2tFMlRtcGtjMVZWWkVoaFNWSktUMlZOV0hoU1RsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A Cool Today technician performed a maintenance visit and impressed the customer with proactive communication, professionalism, and polite service.","key_phrases":["called twice to let us know he was on his way","received a photo of him so we would know who he was","professional and polite","answered all of our questions with great professionalism"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOaWRHOVBiM2hHVFV4aGFYUndSM2hKU1dFNWJsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","responsiveness","problem_resolution"],"entities":{"technicians":["Kevin"],"services":["ac-repair"],"problems":["backflow-repair-required-by-town"]},"one_line_summary":"Kevin promptly and expertly repaired a backflow issue the very next day, earning high praise from the customer.","key_phrases":["pleasant kind and knew exactly how to fix","came the next day","Fabulous job","The town wanted done sooner than later"]},"Ci9DQUlRQUNvZENodHljRjlvT20xU1EzTk9jMDV3WDFCcGIzcDRkbXBCYjFoYU5IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Adam C. completed maintenance professionally, clearly communicated options, and impressed the customer with a no-pressure approach.","key_phrases":["professional and easy to understand","without any pressure to upgrade","let us know what our options were","we will stick with him"]},"ChdDSUhNMG9nS0VPZXdvTGlCd1BxWDJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Joseph"],"services":["maintenance"],"problems":[]},"one_line_summary":"Loyal four-year customer praises technician Joseph for his thoroughness, clear communication, and proactive adjustments during a routine A/C maintenance visit.","key_phrases":["thorough and explained clearly","minor adjustments to improve performance","fourth year using Cool Today's services","great representative of the company"]},"Ci9DQUlRQUNvZENodHljRjlvT21kaE5XdEtSbEJJY0ZkMVRFUnhla3czTmkxdVptYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician arrived on time, presented repair options, and completed the water heater repair promptly as requested.","key_phrases":["arrived when promised","provided options to consider","completed the water heater repair promptly","as requested"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxalNVNXNla3BSYkRsTFZqUm5ha3RyUnpkRmFXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","pricing"],"entities":{"technicians":["Thomas"],"services":["ac-repair"],"problems":["plumbing-problem"]},"one_line_summary":"Thomas successfully fixed a plumbing problem at a reasonable price.","key_phrases":["great job to fix my plumbing problem","price was very reasonable"]},"ChdDSUhNMG9nS0VJQ0FnSURabmYzUDFBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Evan"],"services":["maintenance","ac-repair"],"problems":["residue-buildup","rusted-connector"]},"one_line_summary":"Customer was impressed by prompt scheduling and thorough service from technician Evan, who installed a UV light and replaced a rusted connector.","key_phrases":["able to get me in today","very thorough explaining what our system needed","installed an ultra violet light to combat residue buildup","very pleased with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1VmEycFRla1JoY21OcWFtWjNhak5uVldsSU5uYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["ac-repair","maintenance","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer appreciates prompt service scheduling and the convenience of having AC, plumbing, and electrical services managed under one company.","key_phrases":["prompt service to accomodate my window of time","maintain my ac, plumbing and electrical services under one roof","policy to maintain","one roof"]},"Ci9DQUlRQUNvZENodHljRjlvT2padlYycGpUSGxMYjJGU2RIWXlXRlZuZFMwd1RGRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","responsiveness","communication","scheduling","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation","ac-repair","maintenance"],"problems":["repeated-hvac-system-failures","condenser-fan-failures","compressor-failure","long-repair-wait-times","poor-customer-service-contact","warranty-service-delays"]},"one_line_summary":"Customer reports over 10 HVAC system failures since 2020 installation and is deeply frustrated by slow response times, poor communication, and ineffective warranty service.","key_phrases":["over 10 failures including 2 condenser fans, one compressor","3 to 10 days longer to get the part","grenades about every 6 to 8 months","not a zero star rating"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKUE4wRnRNMms1ZGpoeE0xZENlRVpCZDBadFNHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":["Steven"],"services":[],"problems":[]},"one_line_summary":"Technician Steven did a great job and the company responded in under two hours, which was greatly appreciated.","key_phrases":["great guy and did a great job","responded in less than two hours","greatly appreciated","really appreciate his help"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGWFpWOTJibGgxTTB4NmEyaFdlbDl3V0Rsc2VsRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","responsiveness","technical_knowledge"],"entities":{"technicians":["Lonnie","Nicole"],"services":["commercial-service"],"problems":["commercial-department-restructured-to-general-call-center","loss-of-dedicated-commercial-account-representatives","inexperienced-staff-handling-commercial-account-calls"]},"one_line_summary":"Customer is upset that the commercial department was replaced by a general call center with inexperienced staff, and wants dedicated reps Lonnie and Nicole restored.","key_phrases":["general call center customer service not specific to commercial","not experienced enough to handle calls","ask a million questions","bring back direct call commercial department"]},"ChZDSUhNMG9nS0VJQ0FnSURwOXFmWEdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A longtime Cool Today customer since 2009 praises a punctual, efficient technician who thoroughly communicated all service details.","key_phrases":["on time and very efficient","took several photos of his work","Filled us in on everything he did","never steered us wrong"]},"Ci9DQUlRQUNvZENodHljRjlvT21kelFqaDRiVTVVYzBWclprZzFWREIxVEVSU00zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["needed-new-air-conditioner"]},"one_line_summary":"Customer praises Cool Today for replacing their air conditioner within 24 hours with professional and pleasant installers.","key_phrases":["replaced mine within 24 hrs","very professional, informative and very pleasant","couldn't have asked for better service"]},"ChdDSUhNMG9nS0VJQ0FnTUNnamNmaml3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","emergency-service","maintenance"],"problems":["not-cooling","separated-and-burned-wire","faulty-capacitor"]},"one_line_summary":"A technician responded to a Sunday emergency call, quickly identified a burned wire as the cause of AC not cooling, and resolved the issue within minutes.","key_phrases":["Sunday emergency call","AC running but not cooling","wire had become separated and burned","fixed it within minutes"]},"Ci9DQUlRQUNvZENodHljRjlvT205RU9YVlZia3c0YUZOWmN6RjJiVkIxZURoRFdFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":["Mykola"],"services":["heating","ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Mykola for being quick and patient with questions, highly recommending Cool Today for heating and air conditioning needs.","key_phrases":["very quick","didn't seem annoyed I was asking a ton of questions","10/10 suggest Cool Today","heating and air conditioning needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2paUFNIbzFSRGMxUm1rMU9FWjRORWRqY0hCdVpWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today for their friendly service and quick appointment scheduling for ongoing HVAC maintenance.","key_phrases":["very helpful in continuing servicing","cordial and helpful","appointment is made asap","new hvac unit"]},"ChdDSUhNMG9nS0VJLWFuX0xpMEx1ZDJBRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["scheduling","pricing","communication","problem_resolution","responsiveness"],"entities":{"technicians":["Ahmad"],"services":["ac-repair","maintenance","drain-flush"],"problems":["appointment-cancellation","water-leak","warranty-not-honored","ac-unit-stopped-working","no-follow-up-callback"]},"one_line_summary":"Customer was overcharged after a canceled appointment, then faced a denied warranty claim when the AC unit failed four months later with no resolution provided.","key_phrases":["charged 10 times the amount I was quoted","appointment canceled by Cool Today","no warranty to cover this even though it was emailed to me","ended up calling another company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tRM04zZG5RMGxWVVVwdWRqSlRPVmQzTFhsamFYYxAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["technical_knowledge","communication","pricing"],"entities":{"technicians":["Miguel"],"services":["heating"],"problems":["water-leak","aging-recirculation-pump","possible-faulty-mixing-valve"]},"one_line_summary":"Miguel diagnosed an inconsistent hot water issue, provided repair quotes, and the visit was covered under the water heater warranty.","key_phrases":["diagnosed the problem as either the pump or a mixing valve","gave us quotes for the time when repairs are necessary","under warranty we did not have to pay","big help"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSNVZqazBkR1ZFY0hoV1pXNWhRVmx6VUhoVU1sRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jason for being knowledgeable, honest, and offering options without pressure sales tactics.","key_phrases":["knowledgeable, honest and easy to deal with","offered options without the hard sell","top notch business"]},"Ci9DQUlRQUNvZENodHljRjlvT210Nk0yaHlkR2xLTWpGNGNHNVVURTh0TW00NU4zYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the technicians for keeping their system exceptionally clean through ongoing maintenance visits.","key_phrases":["Great tech today","how clean my system was","All credit goes to the techs","none of it was my doing"]},"Ci9DQUlRQUNvZENodHljRjlvT2psclUyZFJTRFJMVG13dFZtRnFWMnRLYVRkRFIxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Ken"],"services":[],"problems":[]},"one_line_summary":"Technician Ken provided excellent service by clearly explaining the problem and resolving it quickly.","key_phrases":["did a great job","excellent service","explained what was the problem","quickly resolved the issue"]},"Ci9DQUlRQUNvZENodHljRjlvT25sTmFuWXpaVkJhTUZKMWNuaHlTM2hYU0c5Mk9VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","communication","professionalism","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["electrical","plumbing"],"problems":[]},"one_line_summary":"Long-time customer praises Cool Today's professionalism, scheduling convenience, and technician quality across electrical and plumbing services, noting higher pricing is worth the peace of mind.","key_phrases":["easy online quick scheduling","text with photo of who is exactly will be knocking on my door","absolute professionalism with high level technicians","well worth the peace of mind"]},"Ci9DQUlRQUNvZENodHljRjlvT25CQlZHWm9ObGRIZFd3M2VXZ3pOSFJmWDBaVVNXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today across all service areas, praising professionalism, competence, and quick responsiveness.","key_phrases":["preformed professionally and with a high degree of competence","react quickly to come to resolve our problems","act in our best interests","highly recommend their services in all areas"]},"ChZDSUhNMG9nS0VJQ0FnSURWNHZDeUtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jimmy","Daniel"],"services":["maintenance"],"problems":[]},"one_line_summary":"Jimmy and trainee Daniel arrived on time, completed a thorough HVAC inspection, and programmed the customer's thermostat for smartphone control, leaving the customer very satisfied.","key_phrases":["arrived as scheduled","completed the regular HVAC inspection and service quickly and thoroughly","control the system in my smartphone from anywhere","we're pleased with Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKaGMxYzFRVEpsY1hsbFFtUlNTRlpKVW5SdlkxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution","courtesy","pricing"],"entities":{"technicians":["Dean"],"services":["maintenance"],"problems":["blockage-in-discharge-pipe","water-leak"]},"one_line_summary":"Technician Dean arrived early, thoroughly inspected two AC systems, changed filters, cleared a drain line blockage, and provided helpful maintenance advice at no charge.","key_phrases":["arrived exactly when he said he would","unclogged a blockage in one discharge pipe","gave me a lot of good advice on how to maintain the air conditioning units","did not cost a cent today"]},"Ci9DQUlRQUNvZENodHljRjlvT21semIxQkVWV1Y2UVhoT1pHTkVhRUUxT0VaRGJHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","problem_resolution","professionalism","pricing","courtesy","scheduling"],"entities":{"technicians":["Kyle"],"services":["ac-repair","electrical"],"problems":["no-a-c","electrical-issue"]},"one_line_summary":"Customer with a sudden A/C outage was impressed by Cool Today's same-day scheduling, technician Kyle's professionalism and communication, reasonable pricing, and is returning for an electrical repair.","key_phrases":["got me scheduled for an appointment later that day","called ahead to say he was on his way","resolved the issue","Prices are reasonable and they have great technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT21GV1lUbFBkRkJLV1hwM2JWWnFVVGxrVEdvNVVWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Gavino"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Gavino Cruz impressed the customer with his knowledge, thoroughness, and exceptional ability to explain the AC system review.","key_phrases":["Knowledgeable, thorough","exceptionally good at explaining every step","review of our A/C system","Nice young man"]},"Ci9DQUlRQUNvZENodHljRjlvT25KWE1WVlhVR0ZGU3psWGJFNUxXbXhLVWxab1IzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends the service, praising technicians for being polite, courteous, knowledgeable, and clean.","key_phrases":["polite, courteous, knowledgeable and clean","service was great","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT214aFJVaE5XRjlPU21sd2IwWXdXa056VTBONWRtYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","responsiveness","communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":["improper-ac-installation","system-failing-immediately-after-installation","no-airflow","part-in-stock-but-not-used-promptly","ongoing-unresolved-system-issues","wear-on-system-from-improper-installation"]},"one_line_summary":"Customer reports a disastrous $20,000 AC installation that was improperly done, left them without air for 5 days, and remains unresolved despite repeated attempts to get help.","key_phrases":["improperly installed it and they still haven't fully fixed it","no air conditioning for almost 5 days","managers who could care less about their jobs","DO NOT use CoolToday for any kind of installation services"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkV1UzVnVORWRQZUV4NVFuWk1aUzFmZVRscVIyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised Cool Today for a thorough and efficient AC tune-up with great cleaning and fair pricing.","key_phrases":["very knowledgeable and helpful","great checkup and cleaning","done efficiently and completely cleaned","quality and prices were great"]},"Ci9DQUlRQUNvZENodHljRjlvT25sUExTMUlTSEJSU0hocWFXbFFkRGhuUmtwV2VtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["broken-wax-ring"]},"one_line_summary":"Technician quickly resolved a broken wax ring issue, restoring full function.","key_phrases":["Super quick service","broken wax ring","back in working order"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxWFdWaE9XbEYxT1dRMGJqWmZaMlZyYm05cU9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["unresolved-troubleshooting-issue-requiring-professional-diagnosis"]},"one_line_summary":"Technician Ronnie quickly diagnosed and fixed a stubborn issue on the first visit, impressing the customer enough to earn their repeat business.","key_phrases":["diagnosed the issue within seconds","polite, personable, and extremely knowledgeable","first time using this company","we'll definitely be calling them again"]},"Ci9DQUlRQUNvZENodHljRjlvT25GbVZrVndUWFZNZUhGb1oyWTNXbkZWZFVSd1kyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dean"],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal 3-year customer praises Cool Today and technician Dean for consistently excellent, professional service.","key_phrases":["excellent job as usual","very professional","been using Cool Today for 3 years","they are the best"]},"ChZDSUhNMG9nS0VJQ0FnTUNRbzQyQk5REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism","punctuality"],"entities":{"technicians":["Jordan"],"services":["electrical-inspection","ac-installation"],"problems":[]},"one_line_summary":"Customer praises Jordan for his professionalism, attention to detail, and proactive communication during an electrical inspection and ceiling fan installation.","key_phrases":["attention to detail and pride in his work","Jordan called me to tell me he is on his way over","everything was done right","one phone call to cool today for plumbing, A/C or electrical"]},"Ci9DQUlRQUNvZENodHljRjlvT2twQlRXMVRYMWQyVHkxSldsQlpkbVZKU2pKM2MwRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":["Jeff"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Jeff and the technician team for consistent professionalism, courtesy, and punctuality during system service visits.","key_phrases":["always been professional","always polite and great to work with","on time each and every time","would recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNpc3UtZlZnEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["scheduling","responsiveness","punctuality","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["water-leak","not-cooling","repeated-scheduling-failures","missed-appointment-windows"]},"one_line_summary":"Customer praises technician competence and prompt scheduling but is deeply frustrated by repeated appointment window failures that wasted approximately 15 hours of her time.","key_phrases":["I spent about 15 hours waiting for this call","scheduling is a nightmare","two calls in less than two weeks","at 5:55pm the tech showed up"]},"Ci9DQUlRQUNvZENodHljRjlvT25sVFdXNVRUMVJRTTBWNlZrZHBSMWRQVFZaQ2FYYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["brand-new-carrier-14-ton-unit-failed-twice-in-3-months"]},"one_line_summary":"Customer praises the service but is disappointed by a brand new Carrier 14-ton AC unit that has failed twice within 3 months of installation.","key_phrases":["Great service","disappointed in the product","brand new install carrier 14 ton unit","2 failures in 3 months"]},"ChZDSUhNMG9nS0VJQ0FnSUNjaV9HUGJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","emergency-service"],"problems":["a-c-stopped-working","water-leak"]},"one_line_summary":"Customer praises Cool Today for rapid emergency response and efficient coolant leak repair completed in under half the estimated time.","key_phrases":["A/C stopped working Sunday night","wonderful woman technician out within an hour","fix the coolant leak","done in less than 2 hours"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGNVRtVm1kV3BZTkhoek4wWXdMVjlDUlVOeVRHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-home-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Customer praises Cool Today for professional, respectful service, thorough examination, accurate diagnosis, and great pricing.","key_phrases":["amazing and professional service","very respectful of our home","thorough examination, found the issue","great price for the solution"]},"Ci9DQUlRQUNvZENodHljRjlvT21KS1EzSTNRMHBZWXpoSE5IWTNYMGx1ZVVORVVuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Chris"],"services":["electrical-inspection"],"problems":[]},"one_line_summary":"Chris Harris provided a timely and knowledgeable electrical inspection, resulting in a great customer experience.","key_phrases":["great job inspecting my electrical","timely and knowledgeable","Great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25kdGNIcFhlVjlsWjBvNE5uaG5RazVCTjNkTVVtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Noah"],"services":["emergency-service"],"problems":["unspecified-ac-or-home-system-issue-requiring-weekend-repair"]},"one_line_summary":"Technician Noah responded promptly to a weekend call, quickly diagnosed and resolved the issue with professionalism and friendliness.","key_phrases":["weekend call","came as soon as he could","knew what it was and fixed it quickly","polite, professional and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwNWNFeFNZMVF5WDBnd01FY3hja3QzYzJ0d00yYxAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness","communication","problem_resolution","scheduling"],"entities":{"technicians":["Jeff"],"services":["ac-installation"],"problems":["compressor-failure-on-newly-installed-unit","no-ac-for-48-hours","warranty-repair-not-being-prioritized","no-communication-or-update-for-72-hours"]},"one_line_summary":"Customer has been without AC for over 48 hours after a compressor failure on a unit installed just months ago, with no communication or update from the company in over 72 hours.","key_phrases":["going on 72 hours, they haven't even reached out","no update on when my compressor will be installed","a part under warranty is not a priority","They got their money with a new install within a day"]},"Ci9DQUlRQUNvZENodHljRjlvT214bVMxZHdlVXRHU0c5RmJubEJaR3QxWDBabFRuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Isaiah"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is highly pleased with Isaiah's punctual, professional, and communicative AC tune-up service and strongly recommends him.","key_phrases":["on time, very professional","explained to me everything he was doing","top notch","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSQ04zWlZWV1ZSTkhKRlpXTlRkVzVyZEdzemJIYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak","well-system-pump-issue","gfci-fault"]},"one_line_summary":"A technician arrived late, spent only 15 minutes, failed to diagnose a GFCI issue the customer solved themselves, and left the family without running water overnight.","key_phrases":["nothing he could do","didn't troubleshoot basic possibilities","I did this myself as soon as he left","not equipped or willing to provide meaningful support"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSUVVWRkpRMnAxYlhCQmRYVkxVMTl4UVZNd1ZIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Jarod"],"services":["thermostat-setup"],"problems":["thermostat"]},"one_line_summary":"Technician Jarod patiently helped the customer set up their Lennox thermostat on their phone and ensured everything worked perfectly.","key_phrases":["helped me set up my Lennox thermostat on my phone","super patient","make sure everything was working perfectly","professional and very friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGSmFtZHhRVVZXTW5oakxVVldVRkZNTmtzNGRVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician arrived on time, clearly explained the issue and fair repair cost, and offered recommendations about the unit.","key_phrases":["great experience","showed up timely","explained clearly the issue","cost to repair which was fair"]},"Ci9DQUlRQUNvZENodHljRjlvT2toc2EzQm1aMnRUYTNVMVJGbFRWSFZDU1ZBM2ExRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","pricing","cleanliness","courtesy","problem_resolution","punctuality"],"entities":{"technicians":["Phil","David"],"services":["ac-installation"],"problems":["ac-replacement","removing-pancake-air-handler-from-tight-attic-space","rerouting-ducting-to-adjacent-linen-closet"]},"one_line_summary":"Customer praises Cool Today for a smooth full AC replacement involving a complex air handler relocation and duct rerouting, highlighting Phil's knowledgeable estimate and David's professional installation.","key_phrases":["extremely knowledgeable and professional","guarantee of no additional charges","work through some challenges","These guys are pros and it shows"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRek5FSkRjRUZtYTNsVU5XUkJiemhSTTFONFVFRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was satisfied with a timely and efficient AC maintenance visit, appreciating the system review while choosing not to act on suggested improvements.","key_phrases":["on time, quick","clean our Air conditioning unit","did a review of our system","if it isn't broke...don't fix it"]},"Ci9DQUlRQUNvZENodHljRjlvT2pScWFFaHRWelptUVVNM1ZsRjZiMHAxZGt0VVdGRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-term customer praises Cool Today technicians for consistent punctuality, property respect, and thorough inspections over several years.","key_phrases":["always on time","respectful of the property","thorough inspection","positive experiences for several years"]},"ChdDSUhNMG9nS0VJQ0FnTUNZbFBuYTNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication","pricing"],"entities":{"technicians":["Roman"],"services":[],"problems":[]},"one_line_summary":"Technician Roman impressed the customer with his knowledge, professionalism, and thorough explanation of options, prices, and warranties, earning a strong recommendation.","key_phrases":["very knowledgeable, professional and friendly","explained different options, prices and warranties","definitely recommend him to friends and family"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxVFZHeHlZVlphYzNSaFpEbFZSa2x0ZURJeFlVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["Adam"],"services":["ac-repair","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer praises technician Adam Collins for being prompt, professional, and thorough in ensuring optimal system performance.","key_phrases":["prompt and extremely professional","went out of his way","best performance from our system","pleasure having him service us"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKMVVtZHVYM0JoYkhKVU9EY3dha1p4ZUVKd1puYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["Billy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Billy for punctuality and exceptional service, and signed up for a yearly maintenance plan.","key_phrases":["came out in the time that he said","got a tracker to see when he was going to be there","service was exceptional","got the yearly plan for maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT21Ga01rTkVTMDluVDJKRmRVdElkVUZwTFhkc1ZFRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Mitchell","David","Adriel"],"services":["ac-installation"],"problems":["system-went-down-over-the-weekend"]},"one_line_summary":"Customer's AC system failed over the weekend and was replaced by Tuesday after a Saturday assessment visit, with installers praised for quality work and communication.","key_phrases":["system went down over the weekend","able to send a representative on Saturday","system was replaced on Tuesday","kept well informed throughout the process"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGUVUxQnpURkJ1TTJSUlZrSjNWQzE2YXkxR1pHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Justin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Justin for a thorough maintenance cleaning and inspection, highlighting his politeness and personable nature.","key_phrases":["excellent job","thorough maintenance cleaning and inspection","Very polite and personable","would definitely request this service representative"]},"ChZDSUhNMG9nS0VJQ0FnTUR3eF96MEF3EAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism","scheduling"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["part-needing-replacement","slow-service","inexperienced-technician","missed-call-ahead-notification"]},"one_line_summary":"Customer had a frustrating experience with poor communication, a late arrival, and an apparently inexperienced technician who took nearly three hours to diagnose and address the issue.","key_phrases":["said they would call nite before, didnt","appeared as though tech was new","took almost 3 hrs","Tech ended up apologizing"]},"Ci9DQUlRQUNvZENodHljRjlvT21oUldWbzNabFEzUW01elF6VnJNVWw2WVVFMk5XYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["a-c-system-malfunction"]},"one_line_summary":"Customer received AC repair service within 2 hours and had their issue resolved quickly.","key_phrases":["service within 2 hrs","rectified issue in short order","Excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT20xblYzSklRMVl3VG1KeGExcHBVRlZmVFV4TmNVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":["Compton"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises a professional and timely AC tune-up performed by technician Compton, expressing full trust in the company.","key_phrases":["very professional","done correctly in a timely manner","AC tuneup","you can trust to take care of your air-conditioning needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOMFVuSnRUekZGUXpKV2FscHpaa0l0UjBaNVEzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Chris"],"services":["electrical-inspection"],"problems":[]},"one_line_summary":"Customer praises technician Chris for his knowledge, thorough electrical system check, and respectful demeanor.","key_phrases":["knowledgeable and did an amazing job","checking my electrical system","gave me a couple pointers","very respectful"]},"ChdDSUhNMG9nS0VJQ0FnSURDMDdlbHZ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Quadrea"],"services":["emergency-service","ac-repair"],"problems":["emergency-ac-issue"]},"one_line_summary":"Technician Quadrea arrived within 2 hours for an emergency, quickly diagnosed and resolved the issue while explaining the root cause.","key_phrases":["within 2 hours of when I called","quickly assessed the problem","showed me what caused the problem","emergency situation"]},"Ci9DQUlRQUNvZENodHljRjlvT2tRNGR5MW9RV2hCTmtOVlgxbEhUMWszYVZRMFRXYxAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["pricing","problem_resolution","punctuality","communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation","ac-repair","maintenance"],"problems":["condenser-coil-failure","capacitor-failure-on-condensing-unit","no-airflow"]},"one_line_summary":"Customer is frustrated that canceling a maintenance subscription voided his warranty on a $12k AC system, despite multiple component failures he considers non-maintenance-related.","key_phrases":["warranty should not be based on a maintenance agreement","not everyone reads all the fine details","like you're still renting the system","parts that have failed are not your typical maintenance items"]},"Ci9DQUlRQUNvZENodHljRjlvT205YVdUUnFOWEJpWlhFdFpYTnJRMlV6VEhSRlRFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","courtesy","problem_resolution"],"entities":{"technicians":["Jeff"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Jeff quickly responded on a holiday Sunday morning to shut off a burst water valve and assess the situation.","key_phrases":["quick, friendly","holiday weekend and a Sunday morning","burst water valve","get the water shut off and evaluate the situation"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKSlFtOURWVXRzVFUxSlpsbHBWM0V3U2tscllrRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["water-leak","capacitor-failure","recommended-unnecessary-ac-unit-replacements"]},"one_line_summary":"Customer accuses Cool Today of recommending a fraudulent $16K AC unit replacement that a competing technician confirmed was unnecessary, with the AC still running fine three months later.","key_phrases":["recommended 2 new units to the tune of 16K","coolant levels are fine and the units are in good condition","capacitor stopped working… I call that suspicious","here I am three months later with my AC blowing at 68°"]},"Ci9DQUlRQUNvZENodHljRjlvT25GMlpWb3RRekkxTTJKWmFGVkZRVXhqZEcxUU5VRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","scheduling","professionalism"],"entities":{"technicians":["Mitchell","Tyler","Paul"],"services":["ac-installation"],"problems":["14-year-old-ac-unit-in-rough-condition","deciding-between-repair-and-replacement"]},"one_line_summary":"Customer replaced a 14-year-old unit with a new 4-ton Carrier system, praising the knowledgeable comfort advisor and the fast, courteous installation team.","key_phrases":["treated with absolute respect and kindness","extremely knowledgeable and understanding","installed a brand new 4 ton 18seers Carrier unit in under 4 hrs","feel confident that if issues arise they will be by our side"]},"Ci9DQUlRQUNvZENodHljRjlvT2pka2Rrc3lZVE5KVDBGUllqbDVkbTVzWjFkbWFuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Cool Today as a first-class company from initial call through repair completion and plans to recommend them.","key_phrases":["first class company","can't say enough","From the initial call to the actual repair","will not hesitate recommending"]},"ChdDSUhNMG9nS0VJQ0FnSUN3eklmWjlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","responsiveness","problem_resolution"],"entities":{"technicians":["Jonathan"],"services":["ac-installation"],"problems":["a-c-system-failure-requiring-replacement"]},"one_line_summary":"Customer praises Cool Today and technician Jonathan for same-day AC system replacement completed professionally and efficiently.","key_phrases":["great job replacing my A/C System","came out that day to remedy the situation","awesome job scoping the issue and determining the route cause","Ask for Jonathan"]},"Ci9DQUlRQUNvZENodHljRjlvT25NM1RDMXhhVlkwYzFwb1ltRmxjWHB4YlZONlRFRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["repeated-ac-unit-failures-after-installation","ongoing-unresolved-ac-issues-requiring-multiple-technician-visits"]},"one_line_summary":"Customer is frustrated with a repeatedly failing AC unit installed by the company just over two years ago and demands a replacement instead of continued repair attempts.","key_phrases":["been to my residence repeatedly","fix ANOTHER issue","replace this lemon you installed","at what point do you people"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaaVJqbFlaVUpzTW5SaGJWRjZRMnBLZFdkeVkyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises consistent positive experiences, proactive communication, and thorough documentation from technicians and staff.","key_phrases":["always had a good experience","gentle reminders and a phone call before the technicians arrive","level of documentation is also impressive","no question if something needs attention"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBdE9HMDFTbU5YVVROaFJFSXdhVTE1UzFkdVVYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Steve for being polite, knowledgeable, and thorough in his explanations, and requests him for future visits.","key_phrases":["polite and knowledgeable","Explained everything thoroughly","Would like to request him for next visit","Thanked him for his service"]},"Ci9DQUlRQUNvZENodHljRjlvT20wdFVGWXdXa0ZaY0hBNVFVWXhXamRLZWxsSFltYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality","communication","professionalism","responsiveness"],"entities":{"technicians":["Ahmed"],"services":["ac-repair"],"problems":["uneven-cooling-on-first-floor","faulty-damper","low-freon-in-compressor","100-increase-in-fp-l-bills"]},"one_line_summary":"Technician Ahmed quickly diagnosed and resolved uneven cooling caused by a faulty damper and low Freon in a 3-story zoned townhome, impressing the customer with same-day response and meticulous documentation.","key_phrases":["EXCELLENT AC Technician","meticulous documentation of his before and after repair","came back the next day as promised","The best repair work I have ever experienced"]},"Ci9DQUlRQUNvZENodHljRjlvT25GU1gwTXliRW93T1dkdFIydFVOSGt4TVdNMmEwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for outstanding professionalism, communication, and workmanship that exceeded expectations from estimate through job completion.","key_phrases":["performs with excellence","two outstanding technicians","communicated well in a very professional manner","workmanship far beyond my expectations"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWTk1uUkhVRTVQVUhOSU1VeGFNRzV3Um5WamMzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A snowbird customer praises Cool Today's professionalism and trustworthiness, finding the higher pricing justified by strong warranties and convenient maintenance plans.","key_phrases":["professional and personable","stand by their work and warranty it","easy maintenance plans","a bit higher priced"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1RWJFVnlTM1pRTlVkek1GSXpTbTh6U2xCcU1uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["no-ac-for-2-days"]},"one_line_summary":"Customer was without AC for two days and Cool Today accommodated a late evening appointment, restoring service within an hour.","key_phrases":["without ac for 2 days","fit us in for a late evening appointment","back up and running within an hour","will always use this company from now on"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsWE5WcE5SRTB0ZVV0TU1EQlhPWEE0YUV0NGEzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the team's professionalism, proactive communication with arrival time and technician photo, and thorough A-to-Z system check.","key_phrases":["call ahead and let you know what time","send you a picture of who's coming","check A-Z","everything good working condition"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxd1ZtNU9SelpLYUVoSVpXdG9jMFJtU2xjdFRWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","cleanliness","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation","insulation"],"problems":["room-not-connected-to-air-conditioning","old-or-missing-ductwork","insufficient-insulation"]},"one_line_summary":"Customer praises a friendly, professional team for installing new ducting, extending air to a previously unconditioned room, and blowing in insulation with thorough cleanup.","key_phrases":["new ducting installed","ran ducting to a room that was previously not under air","insulation blown in","very thorough with their clean up"]},"Ci9DQUlRQUNvZENodHljRjlvT25jNFFXZHRibFpFYXpKbk1FUTVTMVkwU1ROSlZHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Adam"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Adam Collins for his professionalism and educational approach during the service visit.","key_phrases":["Adam Collins was amazing","Very professional and did an amazing job","a lot of good and very welcome education","requesting him again in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT205NGJubExPVGR1T1ZORWIwWnFaeTFaVVVKb1NtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["old-ac-system-replacement"]},"one_line_summary":"Customer is satisfied with Cool Today's AC system replacement, praising the price, professionalism, and performance of the new system.","key_phrases":["replaced my old AC system","pleased with the price","everybody was very professional","new system runs well"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsQmVXVnlWRWxJYVVFM1RXaERjVTFvYlZwU2RsRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","problem_resolution","responsiveness","scheduling"],"entities":{"technicians":["Jeff"],"services":["ac-installation","ac-repair"],"problems":["generator-failed-to-shut-off-during-first-outage","suspected-burned-out-motherboard","no-resolution-or-communication-for-three-weeks","no-working-generator-during-hurricane-season"]},"one_line_summary":"Customer contracted for a Generac generator in July 2024, faced a months-long installation delay, a failed first use, a suspected motherboard issue, and then three weeks of no communication with no resolution heading into hurricane season.","key_phrases":["Three weeks later no communication from Cool Today","height of hurricane season and we have no Generator","Generator contract July 2024, Generator up and running December 2024","would NEVER recommend this company"]},"Ci9DQUlRQUNvZENodHljRjlvT21zeldsWkZNbTVSWTJWNVQxRlRiVTVFZGxNeVJWRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Nikolay"],"services":["plumbing"],"problems":[]},"one_line_summary":"Nikolay provided professional plumbing service and did a great job, though the cost was slightly higher than the customer expected.","key_phrases":["very professional and did a great job","cost was a little higher than I expected","overall experience good","really appreciate his help"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBMVJHbHlUa0l0VGxwUVdFUnhkbE00T0hScFVIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for keeping them informed throughout the job and working late to complete it.","key_phrases":["kept me informed of the progress","worked till late to complete the job","excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT25aVVFWRnpabWc0U1c1d04wNUpNR3RyTlU0d1dFRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["ac-units-repeatedly-breaking-down-after-installation","no-ac-for-a-week-with-tenant-and-baby-present","waiting-over-a-month-for-a-part","no-same-day-or-weekend-service"]},"one_line_summary":"Customer reports multiple equipment failures across two AC units and a water heater within 8 months, citing poor responsiveness, high prices, and a lack of internal communication.","key_phrases":["broke over 5 times","no AC for a week","prices are the highest across town","huge company disconnect"]},"ChZDSUhNMG9nS0VJQ0FnSURqbHVuQ0JBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","pricing","scheduling"],"entities":{"technicians":["Rob","Paul","Fred"],"services":["insulation","ac-installation"],"problems":[]},"one_line_summary":"Customer is overwhelmingly pleased with the entire experience from sales rep Rob's thoroughness and veteran discount offer to a smooth next-day installation by Paul and Fred.","key_phrases":["beyond pleased","gave us answers to questions I didn't know to ask","when he asked about any veterans in my family as I would get a discount, I cried","texting with a link to follow your worker"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5WmQxSmxSRGxFWWxsb1NDMXVSalJIV0VnemRuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","problem_resolution"],"entities":{"technicians":["Emre"],"services":["ac-repair"],"problems":["two-different-electrical-issues"]},"one_line_summary":"Emre promptly and courteously resolved two electrical issues, earning a strong recommendation for Cool Today.","key_phrases":["prompt in responding","very courteous, honest","fixed in no time","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT25sTE5GRm1ZVmRJYkdobGNXUm5kVkZMUkhSUmRWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":["Jezial"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises punctual and thorough technician Jezial for detailed communication, expressing long-term satisfaction with Cool Today's service.","key_phrases":["on time, courteous and very thorough","explained everything he was doing in detail","asked for my input","couldn't be more satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT25wVGR6RkxUMGRmTTBWRU0xSnhiSE5DU1RSWlprRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["a-c-broken-intermittently-for-at-least-7-weeks","guest-house-uninhabitable-for-house-guests"]},"one_line_summary":"After 5+ visits over 7 weeks with a broken A/C, technician Joe finally resolved the issue completely.","key_phrases":["Joe St. John was excellent","A/C has been broken off and on for at least 7 weeks","Cool Today came several times","Joe actually fixed it today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOT1pWcGZOalZNWDNKbExYUnRaMDEyYjNkdFYxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-cooling-issue"]},"one_line_summary":"Customer praises Cool Today for their quick response and resolving a cooling issue, calling them their first call every time.","key_phrases":["Things were bad…then they were great","always my first call","getting out there so fast","fixing the issue"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSb1IyMUlhbkEzUVcxMmFXRXRUekpFT1hSSlFYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["Jared"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Jared arrived on time, thoroughly explained the maintenance procedures, and was highly professional.","key_phrases":["arrived promptly","He explained everything","very professional","annual maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT20wellqSm5VbGg0YXpoaWRXRmxhMWt4WVhOVFowRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["punctuality","pricing","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak","low-refrigerant-on-one-year-old-unit"]},"one_line_summary":"Customer is outraged by excessive refrigerant pricing, the technician calling a one-year-old unit junk, and a failure to address a refrigerant leak in compliance with EPA regulations.","key_phrases":["$160 dollars a pound for 410a refrigerant is obscene","corporate greed at its worst","Did not even offer to repair the leak","call a new unit junk"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOUmRYWlNjWE5EVTA1eFRFTXdTRzVvT1UxdmJWRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":["unable-to-get-timely-appointment-with-previous-provider"]},"one_line_summary":"Customer switched to Cool Today after their previous provider couldn't offer a timely appointment, and was impressed by same-day service.","key_phrases":["Fast service","same day I switched","couldn't get me an appointment within a week","changed companies"]},"ChZDSUhNMG9nS0VJQ0FnSUNieHNTaVBBEAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism","punctuality"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["ac-air-handler-down","house-at-92-degrees-humidity","customers-on-oxygen-recovering-from-altitude-sickness"]},"one_line_summary":"A retired Carrier Corporation executive praises technician Ronnie for exceptional emergency AC repair on a Saturday evening, restoring cooling to a 92-degree home for customers in a serious health situation.","key_phrases":["exceeded anything I have seen anywhere in the USA or internationally","Ronnie came at 5 pm on a Saturday after a 14-hour shift","had our home cooling by 10 pm","My wife said to send a big heart from her"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkQ01tMTNUMDlCZDBGQlQyaFRUVk42VFd0M1JXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance","plumbing"],"problems":["commercial-ac-issues-after-installation-by-another-company"]},"one_line_summary":"A business owner praises Cool Today's responsiveness and problem-solving for their commercial AC and plumbing needs, wishing they had used them for the original installation.","key_phrases":["responsive to our business AC and plumbing needs","regret not going with Cool Today","things started going wrong and saved the day","do our maintenance and repair"]},"Ci9DQUlRQUNvZENodHljRjlvT25GcFEwRkliazh4VW5neU5Ib3lPV0pCY2t4alNVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Ryan"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Ryan Blake for being professional, informative, and personable.","key_phrases":["great technician","professional, informative","great person to talk to"]},"Ci9DQUlRQUNvZENodHljRjlvT2poalpUTjFTemwxYTBKRmMwUTRaWE55V2psNVZVRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication","scheduling"],"entities":{"technicians":["Steve"],"services":["ac-repair"],"problems":["unspecified-mechanical-issue-requiring-correction"]},"one_line_summary":"Technician Steve did excellent, professional work resolving the issue, but the customer is disappointed that Cool Today no longer offers a 4-hour service window.","key_phrases":["professional and courteous","excellent job in correcting the issue","explaining the mechanics involved in detail","no longer provides the 4 hour window"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxd2MycE1ablpZTWxZelMxSlhXV3hMU21OamIxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Adam for being thorough and knowledgeable during an air conditioning service visit.","key_phrases":["best air conditioning service man we've ever had","thorough knowledgeable","Highly recommend Adam","helped while he performed the service"]},"ChZDSUhNMG9nS0VJQ0FnSURfbEp1X1pnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Alex"],"services":["ac-repair"],"problems":["unspecified-electrical-issue"]},"one_line_summary":"Technician Alex quickly diagnosed and resolved an electrical issue, earning high praise for professionalism, knowledge, and thorough communication.","key_phrases":["found the problem within 10 minutes","explained and showed thoroughly","Alex and Cool Today deserve 10+ stars","checked to make sure it was done satisfactory"]},"Ci9DQUlRQUNvZENodHljRjlvT21OcFVtaGFhbXhUU0d0Qk0zSlVjalY0YWtNM1UwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had an excellent A/C maintenance experience with a punctual, professional, and thorough technician.","key_phrases":["punctual, professional, and very thorough","check everything carefully","system was running at its best","top-notch experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSSmJVdExhRTFSZGxwTFpYSlhWRVUyYjA0MGFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Cool Today for punctual, professional, and courteous technicians and would recommend them to friends and family.","key_phrases":["always here on time","call you anyway to let you know","very professional","always very courteous"]},"ChZDSUhNMG9nS0VJQ0FnTURRZzdQY2ZnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unnecessary-repair-upsell","fake-diagnostic-photos-from-prior-company"]},"one_line_summary":"Customer praises Cool Today's honesty after a competitor tried to sell $2800 in unnecessary repairs using allegedly fake photos.","key_phrases":["$2800 in repairs I didn't need","photos they sent me, some of which I know we're fake","checked everything and was very honest","After trying 3 other companies"]},"ChdDSUhNMG9nS0VJQ0FnSURIdUptVDVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["ac-installation","plumbing","electrical","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer is highly satisfied with a water filtration system installation, praising the technicians' patience, communication, and professionalism across plumbing, electrical, and air services.","key_phrases":["amazing and patient as they explained each step","very impressed with the caliber of employees","peace of mind and professionalism","satisfied with all levels: plumbing, electrical, and air"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSdmNETmljMjVIUldrd05XSkxXa2s1TFRWMVQxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jimmy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Jimmy Villota performed a thorough and excellent semi-annual maintenance visit.","key_phrases":["excellent job","very thorough","semi-annual maintenance","service technician"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwRlduaFdjbEpoZEhkclNuUlpkVXN6UW5RNFRFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Omar"],"services":["ac-repair"],"problems":["ac-not-working"]},"one_line_summary":"Technician Omar successfully repaired the customer's father-in-law's AC, earning a strong recommendation for Cool Today.","key_phrases":["awesome job on getting my father-in-law AC up and running","will recommend Cool Today to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2taUVRVSlBWV0V4WTFOWFRreHZlVkJoY1dwc1pWRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["cleanliness","problem_resolution","responsiveness","professionalism","scheduling"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["hole-in-ceiling-caused-during-installation","damaged-stucco-around-breaker-box","poor-molding-replacement-around-attic-access","unresolved-follow-up-repairs","no-contact-from-repair-company-despite-promises"]},"one_line_summary":"Customer had a new AC system installed but was left with property damage including a hole in the ceiling and damaged stucco, and has been unable to get follow-up repairs scheduled despite repeated promises.","key_phrases":["left my house worse than before","hole in my ceiling","huge hole in the stucco","feel like I am being ghosted"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGWVUxZFpWMTltTkdWTFowVkJNVmRyVGpWd1NIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","problem_resolution","cleanliness"],"entities":{"technicians":["John"],"services":["ac-repair"],"problems":["unspecified-ac-issue"]},"one_line_summary":"Long-time customer praises technician John for punctuality, professionalism, quick problem resolution, and clean workmanship.","key_phrases":["arrived on time","quickly identified the problem","cleaned up and neat","Excellent service as usual"]},"Ci9DQUlRQUNvZENodHljRjlvT25Gek1uVjBkMU0xWDFObGNGTnBRVm8yYkVadlNGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance","ac-installation"],"problems":[]},"one_line_summary":"Customer reports consistently great experiences with Cool Today for both routine AC service and a new unit installation.","key_phrases":["great experience","new unit a few years ago","very happy with our choice","every time we have had Cool Today out"]},"ChZDSUhNMG9nS0VJQ0FnTUNnclpYMVR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"The technician arrived on time, explained everything thoroughly, and performed a routine semi-annual maintenance tune-up professionally.","key_phrases":["very timely","explained everything thoroughly","very professional","routine maintenance tune-up"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGME5rZEJZMDl2WkZjMlVYbG1Ua3A0ZDI1WU5HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["hvac-issue"]},"one_line_summary":"A remote Maryland homeowner praised Cool Today for quickly resolving an HVAC issue at their Englewood, FL property within one day, highlighting professionalism and friendliness throughout.","key_phrases":["within one day they came out and fixed the issue","great experience from the customer service","All very professional, courteous and friendly","Five plus stars"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxb1lXNVFXbHBETm1sMlp6bExkblJCUVRWd01FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Ali"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Ali Al Musawi for being amazing, communicative, kind, and friendly during his service visit.","key_phrases":["was AMAZING","explained everything and helped me understand","kind and friendly","Keep him around"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOeVpIZHJORXhOYTFGdlZWaFVRbTlJYlRoSmVHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for being polite, competitively priced, and above all, honest compared to competitors.","key_phrases":["Polite respectful and efficient","price was better than all other","They were HONEST","not the case with some of cool today's competitors"]},"Ci9DQUlRQUNvZENodHljRjlvT21RelFVdEZVR0p2V1RGRVNrRnVhbUZWUmpKS1ZXYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","scheduling","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":["recurring-unit-failures-following-maintenance-visits","unexpected-costly-repairs-after-checkups"]},"one_line_summary":"Customer reports repeated unit failures and unexpectedly high costs after each maintenance visit, questioning the value of the service.","key_phrases":["not been happy with our last few maintenance check ups","within 24 hours something doesn't work","thousands of dollars","unit was working just fine before"]},"Ci9DQUlRQUNvZENodHljRjlvT21FMmNrNTJiMUF6YWt4UVJHSk9abEozTTFwVWJtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises Adam Collins as one of the best HVAC technicians for his responsiveness, knowledge, and thoroughness during seasonal AC inspections.","key_phrases":["very responsive and very knowledgeable","very specific about how he conducted our AC inspection","answered all my questions","one of the best HVAC Technicians we have had"]},"Ci9DQUlRQUNvZENodHljRjlvT2toTWNuaERWa2gxT0cxaFYwZFNTREZZY1Znek5HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-repair","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer praises Cool Today for prompt service, knowledgeable technicians, reasonable pricing, and warranty coverage across cooling, plumbing, and electrical services.","key_phrases":["Prompt service","knowledgeable technicians","prices reasonable","all work warrantied"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjMldGOXNSbk40UjJGclJGQjBZa2RJYWs1a1FtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Cool Today's maintenance contracts on two A/C units, praising professionalism and competitive pricing.","key_phrases":["always happy to see Cool Today","maintenance contracts on two different A/Cs","very happy with professionalism and discounts","best deal in town"]},"Ci9DQUlRQUNvZENodHljRjlvT25ONFFYZG9YMHhPY1dKd1MycG1ZV0puVkVsRVJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["air-conditioning-not-working"]},"one_line_summary":"Technician Jason quickly restored the customer's air conditioning and provided helpful guidance on preventing future issues.","key_phrases":["up and running in minutes","amazing job of explaining","avoid the same problem in the future","Highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUNUa003dE9REAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","technical_knowledge","communication","pricing","punctuality","professionalism"],"entities":{"technicians":["Rob","Johnny","Edwin"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises an exceptional AC installation experience from sales through install, highlighting Rob's patient guidance on financing and Johnny and Edwin's efficient, diligent work.","key_phrases":["best customer service we have ever experienced","went above and beyond to help us finance the best unit","arrived on time and were amazing","CoolToday gained a loyal customer today"]},"Ci9DQUlRQUNvZENodHljRjlvT2toSVdESkxiRzB4YTJwWmQwNWpZbTB3UlZveWVIYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["water-quality-testing"],"problems":["water-leak"]},"one_line_summary":"Customer praises the salesman for being punctual, professional, and courteous during a water quality testing visit, and appreciates not being upsold on a water softener.","key_phrases":["on time and professional","very courteous and knowledgeable","waiting to hear about the results","grateful that he did not try and sell me a water softener"]},"Ci9DQUlRQUNvZENodHljRjlvT25wUU9IUnlNblpWVVU1R1JWQnplVjlHZFdKa1JsRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Omar"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Omar for being courteous, communicative, and professional throughout the visit.","key_phrases":["Omar was very nice","explained everything","very professional and did it with a smile","asset to your company"]},"ChZDSUhNMG9nS0VJQ0FnSUNDNE1fV0JnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises a thorough and communicative maintenance technician and highlights over five years of excellent HVAC service from Cool Today.","key_phrases":["very thorough and explained clearly","excellent service for my HVAC system","over five years","Would recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT210Qk9WRm1SSE5wTjJSUmNHRlJSRmxsWmpBd1VYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication","pricing"],"entities":{"technicians":["Joshua"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Joshua for punctuality, professionalism, thorough explanations, and a no-pressure service experience.","key_phrases":["arrived when he said he was going to","very professional","explained everything thoroughly","no high pressure sales tactics"]},"Ci9DQUlRQUNvZENodHljRjlvT210UGNuRmZjbXcxYURkRk5GaG5kbFZWVTBZdGMxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had an excellent AC maintenance experience through Home Depot, praising the technician's knowledge and discussing the benefits of a service contract.","key_phrases":["Scheduling met my needs","tech performed his functions perfectly","helpful insight on some aspects of maintenance","excellent service experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKUVZtNVpPR1JNTkhkMWFtTmlZVzlyU0hsUVVXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","scheduling","communication","professionalism"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["noise","ac-unit-nearly-twenty-years-old","ac-unit-completely-stopped-working"]},"one_line_summary":"Customer had a failing 20-year-old AC unit and was impressed by Chris's quick responsiveness in scheduling a next-morning installation after the unit stopped working entirely.","key_phrases":["screeching noise","unit completely stopped working","schedule my install for the next morning","great to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBeGFYSkdWWFpmY1ZsSllUTkdOelF3Ym1SV01IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-time customer praises technician Adam Collins as fantastic and plans to request him again.","key_phrases":["been using Cool Today for years","Adam Collins is a fantastic technician","will definitely request his service next time"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWRlNWUjBaWEZzZDA1SmVGQkpVRlpITWkxcFUwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["construction-debris-impacting-hvac-system"]},"one_line_summary":"A new homeowner discovered construction debris affecting their HVAC system and praised the thorough, professional, and educational service from Cool Today's technician.","key_phrases":["construction debris impacting our system","positive, professional and thorough","took the time to educate us","will use them again for next year's maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2tzdGFEaEZYekV0VldGRlJYZ3pTa1pIVW5scU9XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["unspecified-ac-issue-requiring-diagnosis"]},"one_line_summary":"First-time customer highly recommends Cool Today after technician Nick arrived on time, quickly diagnosed the problem, and offered reasonable pricing.","key_phrases":["on time","very honest","diagnosed the problem right away","price was very reasonable"]},"Ci9DQUlRQUNvZENodHljRjlvT210eWRESjRSbEZQYVZsUllVdDRkRlJ3VW1kSWVHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Alejandra"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Alejandra for being polite, professional, and knowledgeable during a service visit.","key_phrases":["a pleasure while at our home","polite, professional, and very knowledgeable","answered all our questions","would love to have her back"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWWVdYWTJhRzVhU0V4aWEzUnFVSGN0TjBGZlExRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","punctuality","scheduling"],"entities":{"technicians":["Ronnie"],"services":["emergency-service"],"problems":["power-outage"]},"one_line_summary":"Ronnie arrived on time at 9am as promised and was knowledgeable and helpful during an emergency outage call scheduled online.","key_phrases":["very knowledgeable and helpful","scheduled online last night for an outage","Ronnie was here on time","when he said at 9am"]},"Ci9DQUlRQUNvZENodHljRjlvT25CMWVuSTJORVE0YXpSQmFrbDVOMUZ3YjBOeFdWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["tv-picture-quality-issue"]},"one_line_summary":"A technician from Xfinity (not Cool Today) resolved a TV picture issue and was praised for knowledge, communication, and personality — this review appears to be misdirected.","key_phrases":["very knowledgeable","pleasing personality","fixed the problem with my TV","picture is clearer and sharper than it was before"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSRFZWRjRRMDFCUm5wRGJWRnNNMEZvVGs1UloxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises CoolToday's easy communication, near-immediate flexible service, and pleasant technicians, and plans to use them exclusively going forward.","key_phrases":["dealing with CoolToday is a dream","service is almost immediate and flexible","technicians are a pleasure to work with","cancelling other service suppliers"]},"Ci9DQUlRQUNvZENodHljRjlvT210TVVGUmxUbVV6TTFka2REVklNVlI1TlZwTldWRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","responsiveness","scheduling","cleanliness","courtesy","communication","problem_resolution"],"entities":{"technicians":["Scott","Frederick","Carlos"],"services":["ac-installation","maintenance"],"problems":["failed-temporary-ac-patch-from-another-company","loss-of-cooling-over-the-weekend"]},"one_line_summary":"Customer praises the entire process from a knowledgeable sales visit with Scott to a successful full-day AC installation by Frederick and Carlos, including emergency Sunday scheduling.","key_phrases":["everything was top notch","responded promptly and had us set up for a Monday morning install","It was a hard install but they worked all day","back to getting cool"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWdVJUVnZlbDlyUWxwNVExVkZkblJMZUhkTVNYYxAB":{"sentiment":"negative","sentiment_score":-0.98,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","pricing","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["water-leak","ac-unit-stopped-working-after-maintenance","no-airflow","alleged-intentional-property-damage","unnecessary-15k-duct-replacement-recommended"]},"one_line_summary":"Customer alleges that Cool Today technicians intentionally damaged their AC unit during routine maintenance by puncturing the coolant pipe and misaligning the unit, then recommended costly unnecessary repairs totaling over $15K.","key_phrases":["hole in the coolant pipe that could not appear there on its own","somebody had to physically poke the pipe","alleged intentional damage of my property and unfair business practices","I am honestly terrified that this company is out there"]},"Ci9DQUlRQUNvZENodHljRjlvT2psVGEyNU5SWGRZT0RCT1ZtZ3dXazFrUzBsdlduYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Kevin"],"services":["maintenance","plumbing-inspection","electrical-inspection","heating"],"problems":["water-leak","items-identified-during-plumbing-inspection"]},"one_line_summary":"Customer praises Kevin for thoroughly explaining findings during a plumbing inspection as part of a semi-annual maintenance program, including draining the water heater for sediment.","key_phrases":["semi-annual AC checkup maintenance program","Kevin did a great job explaining","preventative maintenance is always cheaper than an emergency repair","water heater drained today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJdGNuVm9SbmxyYkhwVVVVVkpiRzB0T1V0TlIwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","problem_resolution","scheduling"],"entities":{"technicians":["Joe","Brian"],"services":["ac-repair","maintenance"],"problems":["ac-problems"]},"one_line_summary":"Long-time customer praises Cool Today's consistent service quality and specifically commends technicians Joe and Brian for their professionalism and courtesy in resolving AC problems.","key_phrases":["relied on Cool Today for several years","professional knowledge, kindness, and courtesy","solve my AC problems","always been very happy with their service"]},"Ci9DQUlRQUNvZENodHljRjlvT25WUlVUZ3pSRU5ZYTFSWVFTMXpjR3hmUldwd1JIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-breakdown-at-retail-store"]},"one_line_summary":"Technicians responded immediately and completed a same-day AC repair at a retail store, remaining professional despite working in extreme heat all day.","key_phrases":["come right away and fix it the same day","all day job","polite and professional","90+ temperatures"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGTlZYUk1TbHB0VG5neU9EbDVhRVJFTFd4SlgyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","cleanliness","technical_knowledge"],"entities":{"technicians":["Clayton","Esteban"],"services":["ac-installation"],"problems":["15-year-old-hvac-system-replacement"]},"one_line_summary":"Customers Clayton K and Esteban S professionally installed a new HVAC system, explained the Nest thermostat, and left the garage cleaner than they found it.","key_phrases":["left my garage cleaner than it was","explained everything including my Nest thermostat","difference between my 15-yr old HVAC system and the new one","highly recommend you for quality and service"]},"Ci9DQUlRQUNvZENodHljRjlvT2poUWVtNUpha040WldjeVRXcDFRVUpEVDNJNU5sRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Dean"],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Technician Dean arrived on time, performed a thorough HVAC inspection, replaced a key component, completed routine maintenance, and impressed the customer enough to join the maintenance plan.","key_phrases":["knew his way around my HVAC","Explained and showed me what needed to be done","true professional","Price was fair and I joined maintenance plan"]},"Ci9DQUlRQUNvZENodHljRjlvT205WmRHUlFVVTlEZUVONmIxYzNjVTlaYzFkc2FXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Omar"],"services":["plumbing","ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Omar for his exceptional ethical and gracious professionalism, declaring Cool Today their exclusive provider for plumbing and HVAC needs.","key_phrases":["high standard of ethical and gracious professionalism","express my gratitude","only calling upon Cool Today","appreciated Cool Today over the past couple months"]},"Ci9DQUlRQUNvZENodHljRjlvT21sU1ZGRXdSVmRrWlU4MmR6SXRUMFJJVW5WZmNIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A long-time customer praises Cool Today for consistently dependable, knowledgeable, and polite technicians with no reason to switch providers.","key_phrases":["extremely dependable","always prompt","very knowledgeable, great at their jobs","always, always so polite"]},"Ci9DQUlRQUNvZENodHljRjlvT21ONlduRTRWMWx6VkZSbk0zUmxjVFF4U1dKek1tYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Isahia"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises repeat technician Isahia for his knowledge, professionalism, and courtesy, and requests he be formally recognized by the company.","key_phrases":["always available when I need them","amazing young man, knows his job well","always professional and polite","recognized for his excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT2toT1VWZEJWams1UkhNMVJETm1OazFZVDJ4MVJuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","problem_resolution","pricing"],"entities":{"technicians":["Josh"],"services":["ac-repair","repiping"],"problems":["worn-part-requiring-replacement-after-repiping"]},"one_line_summary":"Technician Josh arrived promptly and professionally repaired a worn plumbing part covered under warranty within an hour.","key_phrases":["showed up very timely","polite and professional","repaired the part within an hour","covered under warranty"]},"Ci9DQUlRQUNvZENodHljRjlvT21wQlgxRnFUVzl5VURWM1IyTjRibXMzZVZaVVkyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":["Alex"],"services":["electrical-inspection"],"problems":["wobbly-wall-switch"]},"one_line_summary":"Technician Alex completed a thorough annual electrical inspection, fixed a wobbly switch, and kept the home clean, leaving the customer with peace of mind.","key_phrases":["checked all electrical outlets","wobbly wall switch","Wore little booties","peace of mind"]},"Ci9DQUlRQUNvZENodHljRjlvT2tneU1WQTFUVGs1TkROTFl6WmhORGxIU0ZSalIwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised the technician for punctuality, courtesy, clear communication, and proactive AC maintenance recommendations.","key_phrases":["on time, courteous and professional","Explained everything he was doing","recommended next steps to ensure our AC runs smoothly","Definitely will do business with Cool Today again"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoVGJFOUxNMjlNY0RoNU9GTlRXR0pzU0ZKM1JsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises Cool Today for consistently superior service, integrity, and fair treatment that keeps them coming back exclusively.","key_phrases":["level of service, attention to detail","always doing the right thing","stands behind their work","Wouldn't even think of calling anyone else"]},"Ci9DQUlRQUNvZENodHljRjlvT25CNVMxOVJibFJIUTNWaFRXaFZaWEp0WDFkb05sRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"A plumber provided excellent service by clearly explaining the issue and helping the customer save money by ordering their own parts.","key_phrases":["very informative, explained everything clearly","saved us money","could order parts","definitely use them from now on"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOaldsWkVNamhEWDFNMlFqUmZSbkJPTFVoc1duYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism","pricing"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["dirty-ac-coils-not-cleaned","noise","flooding-caused-by-technician-during-installation-4-years-ago","refund-requested-for-60-service-charge"]},"one_line_summary":"Customer is extremely dissatisfied after a technician failed to clean AC coils or diagnose a noise, demanding a refund and citing a history of incompetence including a flood during original installation.","key_phrases":["he did neither","I have no idea","$60 I paid for absolutely nothing","my entire house was flooded because of the incompetent technician"]},"Ci9DQUlRQUNvZENodHljRjlvT2pRMldFeGZlblZGUzNaVmRqZFpaRVkyY1ZwalRIYxAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["communication","responsiveness","pricing","problem_resolution"],"entities":{"technicians":["Donna"],"services":["ac-installation"],"problems":["unanswered-questions-about-installation","concerns-about-pricing","no-callback-from-management"]},"one_line_summary":"Customer had a water heater installed but is frustrated by repeated failed callbacks and a price that felt excessive, with unresolved questions remaining.","key_phrases":["never called back","price seemed way out of line","customer service after the sale is terrible","still have questions and concerns"]},"ChdDSUhNMG9nS0VJQ0FnSURYb3FEY253RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Johnathan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cool Today for a skilled and thorough Lennox Air Handler installation, highlighting technician knowledge, clear system walkthrough, and exceptional cleanliness.","key_phrases":["very skilled, competent and knowledgeable","didn't leave until I was perfectly confident","left my garage cleaner than they found it","highly recommend Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnSUM4eXJlNGNnEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["responsiveness","courtesy","professionalism","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["recurring-issues-identified-by-technicians","upselling-concerns"]},"one_line_summary":"Customer praises responsiveness and technician courtesy but expresses frustration with a pattern of technicians finding fault with previous work and pushing replacement sales.","key_phrases":["response to our service request was very good","very polite and efficient","every time a Cool Today tech comes out","find something wrong with what the previous person did","want to sell a replacement item"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkdFgyUjJkMWcwZUZsNk5rbEdTSFJqU1ZWcmVsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","punctuality","scheduling"],"entities":{"technicians":["Jimmy","Paul","Franz"],"services":["ac-installation"],"problems":["existing-ac-system-replacement-needed"]},"one_line_summary":"Customer praises rapid 24-hour AC installation and highly professional work by Jimmy, Paul, and Franz.","key_phrases":["new 5 ton AC installed in less than 24 hours","Installation looks great","crushed the install","Amazing assets to have on your team"]},"Ci9DQUlRQUNvZENodHljRjlvT2taaWMwSldjMWswTXpCSmJuUlphVmRTWTFoV2JuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["air-conditioning-unit-not-working"]},"one_line_summary":"Customer is highly pleased with Cool Today after technician Joe quickly and effectively repaired her non-working AC unit while clearly explaining the work performed.","key_phrases":["very knowledgeable, smart and efficient","told me everything he was doing and why","came at 11 o'clock","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2tORWVUSlpNbVY2YW5sU1pXcE9VMjVpYldWWVFYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["house-overheating-while-owners-were-away"]},"one_line_summary":"While away up north, the customer's home had an AC issue and Cool Today responded quickly the next morning, keeping them informed throughout.","key_phrases":["there early the next morning","in touch with us whole time","responsible and honest company","neighbor informed us our house was hot"]},"Ci9DQUlRQUNvZENodHljRjlvT21OdFMxQnBXRTFXY3pCdmNXODBWbXhJZFdOeVFVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","communication","courtesy","cleanliness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Nick"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Nick for punctuality, professionalism, clear communication, and flawless work, resulting in a perfectly functioning system and a loyal new customer.","key_phrases":["exceptionally professional, friendly, and respectful","arrived right on time","left everything spotless","went above and beyond"]},"Ci9DQUlRQUNvZENodHljRjlvT20xNFZYUjNWVWxxWVVWNmJXTk5NMHR3UW5veE9FRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["punctuality","technical_knowledge","pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["ultraviolet-treatment","maintenance"],"problems":["alleged-mold-in-ac-unit","misdiagnosis-of-dirt-as-mold"]},"one_line_summary":"A technician falsely identified dirt as mold and quoted $1,000 for an unnecessary UV treatment, which a separate contractor later debunked.","key_phrases":["told her that we had mold","just dirt that could be cleaned with Clorox wipes","reps make a commission by selling you services you don't need","$1,000 for an ultraviolet treatment"]},"Ci9DQUlRQUNvZENodHljRjlvT2pScVQxWXhSMGRvY1VkRWJsUkthRVZUVG1OSGNsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Donald"],"services":["ac-repair","maintenance"],"problems":["unit-working-hard-to-cool-the-house","high-electric-bill","low-freon","dirty-outside-unit-restricting-air-flow"]},"one_line_summary":"Technician Donald cleaned the outdoor unit and recharged freon, restoring cooling performance and expected to lower the customer's high electric bill.","key_phrases":["great job cleaning the outside unit","improving air flow","unit was working real hard to cool the house","sky high electric bill"]},"Ci9DQUlRQUNvZENodHljRjlvT21nMlVUZHVNa3h2WTBWaVZHVlFOVU41YVZSbGVsRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Omar","Chris"],"services":["ac-installation"],"problems":["15-year-old-ac-system-needing-replacement"]},"one_line_summary":"Omar and Climate Advisor Chris clearly explained repair options and helped the customer decide to replace their aging 15-year-old AC system.","key_phrases":["explain clearly the repairs needed","options to consider","15-year-old system needed replacing","Climate Advisor"]},"ChdDSUhNMG9nS0VJQ0FnSURiZ19IcHlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Michael"],"services":["maintenance","ac-repair","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer praises technician Michael for punctuality and knowledge, and calls Cool Today their go-to provider for A/C, plumbing, and electrical needs.","key_phrases":["arrived as scheduled","friendly and knowledgeable","reminder maintenance notifications","Go To for A/C, plumbing and electrical"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkdlZtUk1RVmt0WDJZNVJWQnpUMUpqWTBGdVZtYxAB":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution","courtesy","scheduling"],"entities":{"technicians":["Michelle","Quadrea"],"services":["ac-repair"],"problems":["capacitor-replacement","alleged-failing-compressor","unit-needed-cleaning","manufacturer-warranty-not-checked"]},"one_line_summary":"Technician pushed an unnecessary compressor repair without checking the manufacturer warranty, and left upset when the customer declined, while a second opinion confirmed the unit only needed cleaning.","key_phrases":["pushed financing and contacting the office before I even had a chance to think","he left visibly upset and clearly frustrated","compressor was working fine and the system simply needed a good cleaning","Cool Today never checked or mentioned the manufacturer warranty"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwRGJrbDZUMkpzU21Gak56WjRMV05MUVZRNVZWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-repair","plumbing","maintenance"],"problems":["electrical-issues"]},"one_line_summary":"Long-term customer raves about technician Chris Pego's professionalism, thorough plumbing inspection, and helpful maintenance tips across multiple visits.","key_phrases":["absolute professional","awesome job fixing my electrical issues","3 years later, they still wow me","gave me maintenence tips"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSdVNHVm9aalJ3UW5Cck5EaFdOa1JVVmt4ME9XYxAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["problem_resolution","communication","responsiveness","professionalism","pricing"],"entities":{"technicians":[],"services":["ac-installation","maintenance","ac-repair"],"problems":["ac-unit-stopped-working","cool-today-failed-to-register-the-warranty-for-the-installed-unit","no-resolution-offered-after-over-a-week-of-follow-up-during-a-heat-wave"]},"one_line_summary":"Customer reports that Cool Today failed to register their 2020 AC unit's 10-year warranty and has offered no resolution after over a week of daily follow-up during a heat wave.","key_phrases":["failed to register the unit they installed in 2020 for the 10 year warranty","offered no solutions or alternatives to remedy the situation","calling daily and we continue to be told we will get an update soon","over a week in the middle of a heat wave"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5dFRWODFZMmsxUVZsQlJqaFdlVTVSY25KVGJtYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["scheduling","communication","technical_knowledge","problem_resolution","responsiveness"],"entities":{"technicians":["Steven"],"services":["maintenance"],"problems":["scheduling-window-not-honored","technician-arrived-too-early-before-customer-was-home","incorrect-tracker-information","miscommunication-between-dispatch-and-customer"]},"one_line_summary":"Customer experienced significant scheduling miscommunication and early technician arrival, but praises technician Steven Briggs and commends management for following up and making things right.","key_phrases":["frustrating day of miscommunication","make me the last call of the day from 6-8pm","tracker was incorrect","extremely knowledgeable, thorough, and efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT2tseUxVMXFkMGxoT1VRMWVVMXhjVmhuZUdSQ1UwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-time Florida customer praises Cool Today's qualified, professional, and knowledgeable HVAC technicians and highly recommends them.","key_phrases":["trusted HVAC company for many years","qualified technicians are professional and knowledgeable","recommend to anyone looking for quality HVAC service"]},"Ci9DQUlRQUNvZENodHljRjlvT2swMVNWOXlWVmxEY1c5UWRtdGhZbWQzUkU1Q1kyYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["responsiveness","problem_resolution","communication","scheduling","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation","insulation"],"problems":["7-degree-temperature-disparity-between-rooms","condensation-dripping-in-cold-room","no-show-manager-appointments","no-follow-up-after-escalation-request","system-constantly-cycling-on"]},"one_line_summary":"Customer is deeply frustrated after a new AC system, ductwork, and insulation installation left major temperature inconsistencies unresolved, compounded by two manager no-shows and zero follow-up after a formal escalation request.","key_phrases":["7 degree disparity in room temperatures","two no shows from the manager","still no contact from them","How can i trust a warranty when you dont call and you dont show up"]},"Ci9DQUlRQUNvZENodHljRjlvT25oelZIZHNWRmhwTWtOdk9UTjJNV0l6T0dWd1JWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today for their quick service, friendly staff, and proactive communication including technician photos and arrival texts.","key_phrases":["quick to get things done","very friendly and helpful","send you a picture of the technician","send a text when they are on their way"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsYU5rc3hWSE5GVDNFNWNVODJjM2RFTlRaMk5VRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Jimmy"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jimmy for being kind, respectful, and communicative during his visit.","key_phrases":["kind, considerate and respectful","explained what his process was","did a good job","would recommend him"]},"Ci9DQUlRQUNvZENodHljRjlvT25kQ2QwSmFUa1J1U1RSUlNFRk9TVFJtWVdsRGNrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Francisco"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Francisco for his knowledgeable, thorough, and friendly same-day AC tune-up service including a detailed home health report card.","key_phrases":["routine 6-month air conditioner maintenance","Francisco was at our condo by that afternoon","worked methodically and thoroughly","HOME HEALTH REPORT CARD"]},"Ci9DQUlRQUNvZENodHljRjlvT21ONldVNURNa1ZVTUVsWlFUZFlTWGRRY21reFlsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","responsiveness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["hvac-replacement-needed"]},"one_line_summary":"Customer praises Cool Today for a smooth, professional HVAC installation completed within 24 hours of the initial call.","key_phrases":["professional and knowledgeable","arrived on time","new HVAC installed in less than 24 hours","installation went smoothly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tVek9ITk5NbmRWWkZsUlIwd3lia3c1TmtjdE5sRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","pricing","professionalism"],"entities":{"technicians":["Thomas"],"services":["plumbing","ac-repair","electrical"],"problems":[]},"one_line_summary":"Customer praises technician Thomas for outstanding, timely, and clean service across plumbing, A/C, and electrical needs at a reasonable price.","key_phrases":["outstanding and timely service","super efficient and clean","Top-notch and reasonable","plan to stay with for all our plumbing, a/c, and electrical needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25wbVlVaDBaM0ZLYURGRWNHczJaR0pVVlVRMFJXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Billy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a fully positive routine system checkup experience with technician Billy, who was polite, professional, and thorough.","key_phrases":["polite, friendly and very professional","explained everything and was very thorough","positive experience start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2psS1NWUmpOVUpsWjFwbFVVdFJTRU5oWkdOc05sRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","pricing","problem_resolution","professionalism","communication"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["ac-went-out-during-extreme-heat-with-heat-index-of-107"]},"one_line_summary":"Technician Jason Collins quickly resolved an AC outage during extreme heat in a budget-friendly and competent manner, turning a stressful situation into a positive experience.","key_phrases":["heat index of 107","were here quickly","budget friendly manner","trustworthy and competent"]},"Ci9DQUlRQUNvZENodHljRjlvT25ZeGJXY3hkWFJqUVc1a1dqZEJiQzFHYzJsRk1uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","courtesy","scheduling"],"entities":{"technicians":["Omar"],"services":["ac-repair"],"problems":["not-cooling"]},"one_line_summary":"Technician Omar quickly diagnosed and resolved an AC cooling issue for the upstairs bedrooms with a same-day appointment and next-day part replacement.","key_phrases":["same day appointment","quickly diagnose the issue","had our AC unit back and working within a day","Top notch service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjM1dtMUVjWEp1TTA5eFMyWlVZazFWY0hReFRXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Justin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Justin for consistently excellent work and proactive preventative maintenance recommendations across multiple visits.","key_phrases":["done excellent work","request him every time","suggests preventative maintenance","always request him to come back"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOV0xWaEpUVGMyVGs1VFlsZGpVV0pyWTJOVFFXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","cleanliness","communication","technical_knowledge"],"entities":{"technicians":["Ronnie"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Ronnie arrived on time, professionally serviced both air conditioners, and clearly communicated his work, earning a strong recommendation.","key_phrases":["came to our house at the appointed time","very professional and neat","serviced both our air conditioners","explained what he was doing"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWak5VUXlSV2huUzBGblQyVlJYM2s0Y1VoV2RYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Jimmy"],"services":[],"problems":[]},"one_line_summary":"Customer had an excellent experience with technician Jimmy, praising his clear communication and courteous manner.","key_phrases":["excellent experience with Jimmy","explained everything well","quick and courteous","highly recommend Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2psSlIxSkNZVTlMT0hSb00yODFabFJqUjFSWFJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","scheduling","professionalism","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a smooth EV charger installation at their office, praising the staff's courtesy, quick scheduling, professionalism, and clean workmanship.","key_phrases":["install an EV charger at our office","got it scheduled the next day","reviewed everything prior to starting","left no mess"]},"Ci9DQUlRQUNvZENodHljRjlvT25OT1dHbFhkVWw2U0cxWWNIZGZVVEJVZDAxVE0zYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Chris","Fred"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience with a new AC installation, praising both sales rep Chris and technician Fred for their patience and clear communication.","key_phrases":["great experience with the installation","very patient with any concerns or questions","Fred did a wonderful job explaining everything","confident we will receive the same kind of amazing service for years to come"]},"Ci9DQUlRQUNvZENodHljRjlvT21NelFsVlBXRWRUWmtOZmNWVjZkV1JYTldaTFlXYxAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":["persistent-upselling","suspected-incomplete-installation-work"]},"one_line_summary":"A long-time customer of ten years expresses frustration with repeated upselling and suspicion that work was deliberately left incomplete at installation.","key_phrases":["always tries to upsell you","forget things that should have been done at installation","annoying after ten years","spending thousands"]},"Ci9DQUlRQUNvZENodHljRjlvT25ob05qSXdabVpsYzI1SVRtbEpPSGREVjBwalZHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["ac-repair","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer enthusiastically recommends Cool Today for plumbing, electrical, and AC services, praising their speed, skill, and professionalism.","key_phrases":["a name that truly lives up to itself","fast, skilled, and genuinely professional","Don't hesitate to call this professional company"]},"Ci9DQUlRQUNvZENodHljRjlvT25wM05tMUplbGd5ZFhGbFlVZzJXRmRwVDJWb1lYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"A 20+ year customer praises consistent excellent service and technician competence across all fields, highlighting the real-time tracking feature.","key_phrases":["20+yrs of using this company","never come across a single team member that didn't provide excellent customer service","very competent in their respective fields","Especially the plumbers"]},"Ci9DQUlRQUNvZENodHljRjlvT2twRmFXTkllVnBmWXpCc1psWjBibTR6WVdwVWJtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["suspected-faulty-ac-component"]},"one_line_summary":"Customer received three quotes but only Cool Today's estimator identified a lower-cost alternative to a new AC component, saving them money.","key_phrases":["quality company of honest professionals","explained a better and lower cost option","saved me money","Definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xVd1QyMVdOREpUVlVoemIwdFpSMlpHZDJWck9XYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["responsiveness","problem_resolution","scheduling","communication","courtesy","pricing"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["broken-unit-requiring-a-part","no-service-available-over-the-weekend-due-to-staffing","lifetime-warranty-not-being-honored"]},"one_line_summary":"Customer is outraged after 12 unanswered calls and a weekend without service despite a lifetime warranty on a $12,500 unit.","key_phrases":["12 calls, promises of call backs","total disregard for LIFETIME WARRANTY","$12.5K spent on this unit","no service til Monday due to staffing"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSNVJUbE5hSEJKUVZwNVZubHdNa2Q2VjJ0dWNVRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing","cleanliness","professionalism"],"entities":{"technicians":[],"services":["emergency-service","plumbing"],"problems":["emergency-plumbing-issue"]},"one_line_summary":"Customer was satisfied with Cool Today's emergency plumbing service, noting the technician's professionalism and cleanliness despite the higher cost.","key_phrases":["pricey due to the emergency nature","put on shoe booties","quick and professional","solid company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOYU1XTnRVMVZ5VGpGMGIzSlpTM0JPZEVzdGRVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","pricing","communication","technical_knowledge"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["a-c-issue"]},"one_line_summary":"Technician Jason delivered an excellent, cost-effective solution to an A/C issue while thoroughly educating the customer for future reference.","key_phrases":["excellent job in solving our issue","cost effective solution","solid explanations for future approaches","strongly recommend Jason for HVAC needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsSGQyRlhNbVY0TjNremEyWnBRV0ZLZVRSb1NYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Adam"],"services":["heating","maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Adam Collins for being helpful, fast, and courteous during a heater and AC maintenance appointment.","key_phrases":["Adam Collins is the best","fast acting","super helpful and nice guy","heater appointment and air-conditioning maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWdFlubEZPVlZ6U3paclRESjFiVTlRYW1SaGVIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":["Jeffery","Thomas"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jeffery and Thomas for their knowledge, politeness, and thorough explanations, and plans to use the company again.","key_phrases":["very knowledgeable and polite","went out of their way to explain","ensure I knew what I needed to do","will be using your company in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT21wQ1RucEdTVTVoT1djMVpqZFVSbXBEU2tkcVNFRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["scheduling","punctuality","professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["old-toilet-flange-needed-removal-and-replacement"]},"one_line_summary":"Customer received same-day service for a toilet flange replacement but technicians arrived two hours late, though they were professional and personable once on site.","key_phrases":["same day appointment","arrived 2 hours after scheduled window","very professional and personable","getting the job done"]},"Ci9DQUlRQUNvZENodHljRjlvT25SNGR6SkpkMjVhU1RkNFNURk9kRWxmV0ZFdFUzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","communication","scheduling"],"entities":{"technicians":["Jonathan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer was thoroughly impressed by the Cool Today installation team's professionalism, cleanliness, and communication during an AC unit and air handler install completed while they were away.","key_phrases":["showed up first thing this morning","house, garage looked as if nobody had been there","Jonathan called us to state the install was completed","Not sure it can get any better than this"]},"Ci9DQUlRQUNvZENodHljRjlvT2poS1kwRktXblp3UkVSRGEyaGhMVWRKVEZaQlRtYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"A busy realtor raves that Cool Today installed the best dual-zone AC system she's ever had and provided unmatched customer service.","key_phrases":["completely new system with duo zones","best air conditioner I have ever had in my life","customer service has far exceeded any other","would never use anyone but Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSTk9HNWhNM2xXU0RSdmJuWmtOMHBqYkhKUGQyYxAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["fan-motor-replacement"]},"one_line_summary":"Customer was quoted $1,987 by Cool Today for a fan motor replacement and found a competitor who did it for $1,065, saving over $900.","key_phrases":["quoted $1,987 to replace a fan motor","saved over $900 by making one phone call","OEM part costs $400 without markup","taking advantage of thousands of people in Florida"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaa1VETldabWwzUzB0eVgwdEJkRFJGVlU0eVduYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["John","Kim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technicians John and Kim impressed the customer with their thoroughness and communication during a 25-point tune-up service.","key_phrases":["were excellent","took the time to explain and show me the work","25 point tune-up service","customer service is second to none"]},"Ci9DQUlRQUNvZENodHljRjlvT214SWVUTXlURkprZVZCVWJIbElVWFZ0YlZwdmIxRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["electrical","ac-installation"],"problems":["surge-protectors-wired-incorrectly-in-panel","dangerous-wiring-installation","management-unresponsive-to-complaint"]},"one_line_summary":"Customer reports a dangerous and incorrect surge protector installation by Cool Today's electricians, compounded by over a month of management ignoring their calls and failing to follow up.","key_phrases":["wired completely wrong and was dangerous","make me wait over a month","continue to completely blow me off","making me wait for any type of response is disrespectful"]},"Ci9DQUlRQUNvZENodHljRjlvT201TVdUaEhhMEppVDFCb2RXTlpOVGN4ZUMxMWQzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","scheduling","responsiveness"],"entities":{"technicians":[],"services":["backflow-inspection"],"problems":["annual-backflow-inspection-due"]},"one_line_summary":"Customer praised the friendly staff and appreciated that the team arrived a day early to complete a timely annual backflow inspection.","key_phrases":["Very Nice people in the office and in the field","came a day earlier","very accommodating to have it done in time","backflow inspection done"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjemRIZGZURjlWUnpsR1lTMXBUR2ROYUVFNGFsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":["Ali"],"services":["maintenance"],"problems":[]},"one_line_summary":"Ali performed a routine A/C cleaning and inspection on time, professionally, and left no mess, leaving the customer very happy.","key_phrases":["on time, very courteous, and professional","Routine cleaning and inspection of A/C","Gave me some good advise","Left no mess"]},"Ci9DQUlRQUNvZENodHljRjlvT2paR01Ia3RTblZSTFRKVVExSXpVM1ZWWkdoQ1VuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Jimmy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Jimmy for his deep AC knowledge, clear communication, and friendly professionalism during a routine maintenance visit.","key_phrases":["incredibly knowledgeable about our AC system","explain everything clearly","helpful tips for maintaining the unit","stress-free and pleasant"]},"Ci9DQUlRQUNvZENodHljRjlvT2twclZrSmlSVEZ2YjNRNUxVdHJaV2s0VURKVGFtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","communication","pricing"],"entities":{"technicians":["Greg"],"services":["generator-quote"],"problems":["need-for-backup-power-generator"]},"one_line_summary":"Greg was prompt and professional during a generator quote visit, offering multiple options including less costly alternatives.","key_phrases":["prompt and professional","provided many options for possibilities","even not going the full generator route","Nice to be told other options than just the most costly"]},"Ci9DQUlRQUNvZENodHljRjlvT21GTldXOVVNMDluYjFSMFZYRktTRVpPUmtoRFEyYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","cleanliness","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["air-conditioning-issues"]},"one_line_summary":"The technician was punctual, kept the home clean, and thoroughly explained the air conditioning problems found during the visit.","key_phrases":["punctual and gave a phone call before showing up","kept the house clean","showed all the problems with the air conditioning","what we needed to be concerned about"]},"Ci9DQUlRQUNvZENodHljRjlvT25oT1dXWmtTbGR3U0doNmR6TTVSRVUxUmtZNFVrRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Franz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Franz for his thoroughness and diligence during a regular maintenance service visit.","key_phrases":["going out of his way","check his work","regular maintenance service","refreshing to see"]},"Ci9DQUlRQUNvZENodHljRjlvT25BMWEyaDNNSFJrTVVOeVltOUNTRmxzT0hoVFRsRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["technical_knowledge","communication","scheduling","professionalism"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":["no-appointment-confirmation-until-day-of-service"]},"one_line_summary":"Customer praised technician Adam for thorough explanations and signed up for the maintenance program, but noted a delay in appointment confirmation through the website.","key_phrases":["explained everything thoroughly","did not receive a confirmation the appointment was set until the next day","great service","signed up for their maintenance program"]},"Ci9DQUlRQUNvZENodHljRjlvT25KeVpuaHFNMnRoZDFoUVJEUm5UVGxyTjJvdGQxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy"],"entities":{"technicians":["Dean"],"services":["ac-repair"],"problems":["a-c-not-working"]},"one_line_summary":"Technician Dean quickly resolved an urgent A/C issue the same day, delivering fast and friendly service.","key_phrases":["needed immediate help with our a/c","morning call and the problem was fixed by mid-afternoon","Dean, was friendly and knew what he was doing","That's what we call good service"]},"Ci9DQUlRQUNvZENodHljRjlvT21sMlgyaEVkalpmUTIxWWJHRktUMkZETFcwNGQxRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism","courtesy","pricing","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["overcharged-10-due-to-missed-coupon"]},"one_line_summary":"A senior customer was pleased with the professional and kind technician but noted a $10 overcharge from a missed Home Depot coupon that is pending refund.","key_phrases":["very professional and kind","overcharged $10 but understand it will be refunded","I have to trust them","pleased with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSU2VXd3hUMlZLZVVaSVVucEROR05pUWxkWVNIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","professionalism","courtesy","pricing","punctuality"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["ac-out"]},"one_line_summary":"A member praises Cool Today for their rapid, professional, and well-communicated emergency AC repair on a Saturday night/Sunday morning at a great member price.","key_phrases":["treat their members well","promptly onsite","quickly diagnosed the situation","Great price as a member for a late Saturday night"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZMmFXaEphMEUxZG1ST1FuRXdPREpyVFhkNU5sRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":["David","Omar"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Two technicians, David and Omar, impressed the customer enough to choose Cool Today as their AC company.","key_phrases":["took care of us","came by in the time he needed","told us what we needed to hear","go with Cool Today as our AC Company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsWGVGSXlXV1V3Y2s1MlNIcElhMVYzVEZFNFRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","cleanliness","pricing"],"entities":{"technicians":["Ken"],"services":[],"problems":[]},"one_line_summary":"Technician Ken impressed the customer with his knowledge, hard work, politeness, cleanup, and reasonable pricing.","key_phrases":["Ken was amazing","Very knowledgeable and a really hard worker","cleaned up after all the work was done","Reasonable pricing"]},"Ci9DQUlRQUNvZENodHljRjlvT2taSFJqUnhSV0p4ZGxkWFJsRlFTR04wUmxWelRYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jimmy","Kim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technicians Jimmy and Kim for excellent service and helpful system recommendations.","key_phrases":["continuous great service from Cool Today","amazing job today","really solid recommendations","great person to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOMlF6UmhhME5yTWpKWE1VUk9ZbE5UTkRKblIyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Chris"],"services":["electrical-panel-inspection"],"problems":[]},"one_line_summary":"Customer thanks technician Chris for an electrical panel service check and praises Cool Today's broad range of home maintenance services.","key_phrases":["service check our electric panel","many services available","comfortable worry free living","responsible homeowners"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCR2EwRmhNRGwzUjI5aWMwcDFWbVl3WTI0MlIwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","punctuality","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised prompt service, flexible scheduling around travel, and excellent ongoing communication with texts, emails, videos, and pictures.","key_phrases":["Service was prompt","worked with me on scheduling","constant communication","sending me texts and emails with videos and pictures"]},"Ci9DQUlRQUNvZENodHljRjlvT2toNFlsWklOVTFzYzBOSlEwaFNibXhhZUc5SGQxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","cleanliness","technical_knowledge","courtesy"],"entities":{"technicians":["Roman"],"services":["plumbing"],"problems":[]},"one_line_summary":"Technician Roman arrived early, communicated well, worked efficiently, and completed the plumbing job before the originally scheduled arrival time.","key_phrases":["professional and polite","Called to let us know he could come early","Had everything he needed in the van","Completed the job before original scheduled arrival time"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0d1VrbG1iWHBrYjBGUVVVZGZYMUY2TldoT09HYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak","rubber-washer-replacement-needed"]},"one_line_summary":"Customer was quoted over $500 (potentially up to $1,800) to replace a rubber washer on a shower shutoff valve, felt the price was excessive, and sent the technician away without the repair being completed.","key_phrases":["over 500 dollars to replace a rubber washer","wasn't sure if he had a rubber washer","might cost as much as 1,800 dollars","Do not recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25KeGJWOVlPWEpXWm5BeFRsSkpiWEpOVDNsbE5WRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["wrong-size-soft-start-installed","no-airflow","compressor-wiring-error-caused-control-system-failure","thermostat"]},"one_line_summary":"The install team brought incorrect parts and wired the compressor incorrectly, damaging the control system, requiring full replacement of multiple components over several follow-up visits.","key_phrases":["soft start was the wrong size","hooked up the compressor wiring wrong","blew out the control system","seems to be working ok now"]},"Ci9DQUlRQUNvZENodHljRjlvT25sVVlWbE1XbDlQYkZCRlJYZG1SSEJqWjFoelgzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["Joshua"],"services":["maintenance","ac-repair"],"problems":["loose-wire-in-compressor-unit-not-making-full-contact"]},"one_line_summary":"Technician Joshua performed a complimentary maintenance check, discovered and repaired a loose wire in the compressor, and impressed the customer with his friendliness and thoroughness.","key_phrases":["found a loose wire in the compressor unit","no charge — complimentary with the new install","explained what he was checking and servicing","Highly recommended the company"]},"Ci9DQUlRQUNvZENodHljRjlvT25WTVdHTndUbGhEYTFGTGEyZzVNRjh0YUZwRGRYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Francisco"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is very pleased with Francisco Gonzalez's courteous and thorough semi-annual preventative maintenance service call.","key_phrases":["great job performing a semi annual preventative maintenance","courteous and helpful","very pleased with this service call"]},"ChdDSUhNMG9nS0VLbVF2c2ZNdk0zTDB3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Francisco","Kim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technicians Francisco Gonzalez and Kim Wellman for their professional, efficient, and communicative AC maintenance service.","key_phrases":["effectively, efficiently, and excellently","patiently explained all they did","friendly and professional","HIGHLY RECOMMEND FRANCISCO GONZALEZ"]},"Ci9DQUlRQUNvZENodHljRjlvT214aWR6QXlXR2RuZW1SRk9HOUhVemhDVmtwUVVFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","pricing","punctuality"],"entities":{"technicians":[],"services":["backflow-testing"],"problems":["backflow-device-testing-required-while-owners-are-away-as-snowbirds"]},"one_line_summary":"Long-time snowbird customers praise Cool Today for reliable, professional, and well-communicated backflow device testing at a reasonable price.","key_phrases":["reliable and professional","sends us photos of the testing results","email everything to us","very reasonably priced"]},"Ci9DQUlRQUNvZENodHljRjlvT21wT1RVTTBOWE5yTFRaTlZtcDRSR1ZZVFY5QmNsRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer switched from a previous HVAC contractor due to better pricing and had a positive first maintenance visit with a knowledgeable technician.","key_phrases":["much better pricing","knowledgeable and informative","happy with the service","Great experience on this first visit"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGWVRteGtNVnBhTmtaVmNIVTNNVTlFY0dsNWRHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Steven"],"services":["maintenance"],"problems":["unidentified-ac-concerns"]},"one_line_summary":"Technician Steven impressed the customer with proactive communication, thoroughness, and friendliness during a routine AC maintenance visit.","key_phrases":["called me in advance to let me know his ETA","very thorough and identified areas of concern","flushed out the system","even my dogs liked him"]},"Ci9DQUlRQUNvZENodHljRjlvT2pRNVdIaEZhbEpMWjJVNE9ITm9kRXhsWVRScU9VRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","professionalism","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praised next-morning scheduling, on-time arrival, and clear professional communication from the technician.","key_phrases":["appointment for the very next morning","showed up on time","explained everything he did so that I could understand","neighbor recommended your company"]},"Ci9DQUlRQUNvZENodHljRjlvT2psRlRVZG5aWEZxWlU1NldXTTFiRnBHVDB0T1QwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","communication","professionalism"],"entities":{"technicians":["Gavin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises Cool Today technician Gavin Collins for punctual, thorough, and knowledgeable AC maintenance service in Sarasota.","key_phrases":["arrived on time","cleaned any debris","knowledgeable service reps","useful suggestions on keeping our A/C running in top shape"]},"Ci9DQUlRQUNvZENodHljRjlvT210bVJVMWFhbTVZVmxKRVkwdFBSelpJVm1wWE9YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Cruz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Cruz impressed a first-time customer with timely, professional, and communicative AC maintenance service.","key_phrases":["timely and professional","showed and explained what he was doing","keep my A/C running smoothly","very user friendly approach"]},"Ci9DQUlRQUNvZENodHljRjlvT2xrNVdWbHhOVVJ0U3kxdlRHOWpOSGxOY3kxbFVXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":["high-indoor-humidity","portable-dehumidifier-running-alongside-hvac-system"]},"one_line_summary":"Technician Adam Collins impressed customers by diagnosing and resolving a persistent humidity issue, dropping levels from 64% to 40%, earning high praise for his professionalism and thoroughness.","key_phrases":["humidity dropped from 64% down to 40%","professional and informative","His answers are never just yes or no","know a keeper when we see one"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoaVpHSTFjbVZQY2xkbFQxWnNTbXhCZEdsdGNHYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","scheduling","responsiveness"],"entities":{"technicians":["Jimmy","Jonathan"],"services":["ac-installation"],"problems":["28-year-old-ac-system-failure","sleeping-in-89-temperature"]},"one_line_summary":"Customer praises Cool Today's salesman Jimmy and installation crew Jonathan and his brother for a seamless, professional AC installation after her 28-year-old system failed.","key_phrases":["all time best experience","No pushing to buy","almost like they were putting this new system in their very own homes","110% so happy for choosing Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT25oRWNVUllXR1pvV21zMlQxcElRVUpoV2tad1dHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","technical_knowledge"],"entities":{"technicians":["Jonathon"],"services":["ac-repair"],"problems":["hvac-system-suddenly-shut-down"]},"one_line_summary":"Technician Jonathon quickly diagnosed and resolved a sudden HVAC shutdown, restoring comfort to the customer's Florida home.","key_phrases":["HVAC system suddenly shut down","sent a technician right away","awesome job locating and resolving the issue","bringing back comfort to my home"]},"Ci9DQUlRQUNvZENodHljRjlvT201bGRrbGFiV05EVm1aS1NqUndlakZyWTBaUFEwRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["technician-reinstalled-shipping-bolts-incorrectly-causing-washer-to-lock-up-and-jump-across-the-room","manager-refused-to-take-responsibility-for-technician-s-mistake"]},"one_line_summary":"A technician incorrectly installed a washing machine by reinstalling shipping bolts, causing it to malfunction, and the manager was condescending and refused accountability.","key_phrases":["no clue how to do his job","reinstalled the shipping bolts","locked up and jumped across the room","would not take any responsibility"]},"Ci9DQUlRQUNvZENodHljRjlvT2poRVlqRjJiM0JoVjNSUGRFUXRZV1oyVWxWYWMzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","pricing","communication","problem_resolution","professionalism"],"entities":{"technicians":["Dillon"],"services":["plumbing"],"problems":["plumbing-issue-at-beach-condo","water-leak"]},"one_line_summary":"Plumber Dillon quickly assessed a plumbing issue at a remote beach condo, provided affordable options by phone, and helped coordinate a restoration company to dry out the bathroom.","key_phrases":["immediately came out assessed the plumbing issue","affordable options on how to fix it all by phone","helped us find a restoration company","amazed at how easy the whole process was"]},"Ci9DQUlRQUNvZENodHljRjlvT21admFXMDBWM280YkUxMlJHSjFTVms1VFRaMmRVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","technical_knowledge","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cool Today for fast, affordable AC unit and thermostat installation with excellent customer education and permitting assistance.","key_phrases":["new unit and thermostat installed the day after receiving a quote","Price point is amazing and very affordable","took the time to teach me how to operate the various settings","They even handle the permitting"]},"Ci9DQUlRQUNvZENodHljRjlvT2tONFduSTFhRmxqTmtodFIxRlVZazlMZURkdmFYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism","courtesy","technical_knowledge","pricing"],"entities":{"technicians":["Chaz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had an excellent experience with scheduling, technician Chaz, and found great value in the maintenance plan which covered a four-hour service call.","key_phrases":["great experience from start to finish","knowledgeable, thorough and polite","paid nothing for a four hour upkeep call","minimal amount to be on their plan"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJNExVc3pXbTl5VG1Od1EwOUdWVU54ZWxJMVdGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises a smooth AC installation experience completed within 24 hours of first contact, highlighting courteous staff, punctuality, and clear communication about financing.","key_phrases":["very easy to deal with","arrived on time the next morning","completed the installation within 24 hrs of first contact","explained the unit and the financing options"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGeU5UbERNbTExYW5wcU5qVlhVMFZpUlZsQmVuYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jimmy","Jeff","Austin"],"services":["ac-installation"],"problems":[]},"one_line_summary":"CoolToday donated and installed a brand-new Carrier A/C unit at a youth football and cheer field house, earning high praise for professionalism and community generosity.","key_phrases":["brand-new Carrier A/C unit donated and installed","entire team was professional, efficient, and incredibly generous","The install was seamless","truly committed to supporting their community"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5NloyWm1TR0p4Y2toeWJIQXhPRmt5U1dONFJYYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer gives the highest possible praise for Cool Today's AC installation process, highlighting exceptional professionalism and quality from first visit through completion.","key_phrases":["infinity stars","every step of the process was absolutely exceptional","genuinely went above and beyond","forever trust Cool Today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xseU1ESmFja3hwTFdVeVNWZDJWbmMxTjFSNVQxRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Adam","Sam","Victor","Tyler"],"services":["ac-repair","ac-installation"],"problems":["a-c-issues-requiring-full-system-replacement"]},"one_line_summary":"The entire Cool Today team—from diagnosis to installation—delivered exceptional service during a full AC system replacement.","key_phrases":["expertly diagnosed the issues with our A/C","patient and very helpful","worked so hard to make sure all the new equipment was installed","got us cooling in no time"]},"Ci9DQUlRQUNvZENodHljRjlvT2pObFVEWnlTVk4zZFc1TVRtcHFPR0ZrWkV0cFYyYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Sam"],"services":["maintenance","ac-repair"],"problems":["mold-growth-inside-hvac-system"]},"one_line_summary":"Technician Sam arrived on time, identified mold growth during inspection, and resolved it same day by installing UV lights inside the system.","key_phrases":["arrived on time","showed me pictures of what he found","system had started growing mold","installed 3 UV lights inside the system"]},"Ci9DQUlRQUNvZENodHljRjlvT2taMllXMTRkazFzVVVFeE5URXljbVZLTTBGQ1UwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","communication","scheduling","responsiveness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["central-air-not-working"]},"one_line_summary":"Customer praises the on-time, knowledgeable, and courteous technician who fixed their central air, and commends the friendly phone scheduling rep available at 7am on a Sunday.","key_phrases":["on time, knowledgeable, courteous, thorough","answered all our questions","very nice even at 7:00am on a Sunday","We recommend him highly"]},"ChdDSUhNMG9nS0VJQ0FnSUMzeVplcmhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["anxiety-about-purchasing-new-ac-system-after-bad-experience-with-prior-company"]},"one_line_summary":"After a bad experience with another company, the customer was delighted by Cool Today's professionalism and their new air conditioning system.","key_phrases":["cannot recommend this company highly enough","your people are a credit to you","delighted with my new system","Cool Today proved that there are still good people and good companies out there"]},"Ci9DQUlRQUNvZENodHljRjlvT205UVdXYzVSMVp0UW1kb1J6ZGpMV2xmVUcxeGQxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness","courtesy","pricing"],"entities":{"technicians":[],"services":["ac-repair","maintenance","ac-installation"],"problems":[]},"one_line_summary":"A decades-long Cool Today customer praises knowledgeable technicians, honest sales staff, responsive customer service, and an affordable yearly maintenance contract.","key_phrases":["highly trained, knowledgeable technicians","sales team is honest and takes time explaining products","budget friendly maintenance contract","5 star satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT2psTFVtUnBWVGMzUW0xek9GSm1XRzF5WkZaVlNuYxAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","technical_knowledge","punctuality","scheduling","communication"],"entities":{"technicians":["Ngoc"],"services":["maintenance"],"problems":["incorrect-scheduling-instructions","technician-arrived-outside-scheduled-time-window"]},"one_line_summary":"The technician Ngoc was praised as courteous and skilled, but Cool Today sent him at the wrong time due to a scheduling miscommunication.","key_phrases":["excellent representative for a company","courteous and polite and knew his trade","showed up at 10am","Cool Today gave him incorrect instructions"]},"ChZDSUhNMG9nS0VJQ0FnSURyM3NMaGJnEAE":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Jaziel"],"services":["maintenance","plumbing"],"problems":["toilet-rebuild-no-longer-included-in-service-plan","pricing-increase-for-minor-toilet-rebuilds"]},"one_line_summary":"Customer praises technician Jaziel's professionalism but strongly objects to the removal of free toilet rebuilds from the service plan, calling the $300-per-toilet charge \"insane.\"","key_phrases":["outstanding job performing the yearly service","$300 per toilet for a minor rebuild……that is INSANE!!!!","go back to paying the $359 yearly fee and have 2 toilet rebuilds included","this could be a game changer"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGaGEwUkhNVU54TldSQ2RWbFZOUzFPVGxBM1FVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"A long-time Florida customer praises Cool Today for consistently satisfactory and reliable AC service.","key_phrases":["most satisfactory job each time","Very reliable","AC specialists since moving to FL","reliable technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT25OWWJrZFBRbmgyVjIxV1NYUkJUMEUzUWtvd1kyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["ac-unit-went-down-at-5pm-friday"]},"one_line_summary":"Customer's AC failed on a Friday evening and Cool Today responded quickly with a rep on Sunday and installation by Monday morning, using top brand equipment.","key_phrases":["AC unit went down at 5PM Friday","had a rep onsite Sunday","Delivery team showed up at 8AM Monday","You get what you pay for"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOUlNUVktaM1JRTWkxT1FWbExRMFJsVkVNMGFHYxAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["communication","punctuality","responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Angel"],"services":["ac-repair"],"problems":["ac-failure","delayed-part-delivery","no-proactive-communication-about-technician-arrival-time"]},"one_line_summary":"While technician Angel delivered excellent service on both visits, Cool Today's dispatch and customer service teams failed to proactively communicate delays, causing a promised 12-4pm window to slip to 8pm with no outreach.","key_phrases":["lack of proactive communication was a major black eye","we were told 12-4 and heard nothing from anyone","Angel was AWESOME","dispatch and customer service teams really failed"]},"ChZDSUhNMG9nS0VKcTEtdnUwNHF2b2FBEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","courtesy","pricing"],"entities":{"technicians":["Francisco"],"services":["ac-repair"],"problems":["labor-warranty-period-reduced-by-half-for-units-not-originally-installed-by-company"]},"one_line_summary":"Customer praises technician Francisco for thorough and pleasant service but strongly objects to the company halving the labor warranty period on units they did not originally install.","key_phrases":["very thorough job","very pleasant technician","cutting my labor warranty period in half","seems like a money grab"]},"Ci9DQUlRQUNvZENodHljRjlvT25GcVMzWXpWa3M0YVdzdGJqRk1XSFptWW1zMFdsRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["water-leak","low-refrigerant"]},"one_line_summary":"Customer was highly satisfied with a thorough refrigerant inspection and top-off, with a follow-up check scheduled in six months.","key_phrases":["very thorough and knew what to look for","could not find any leaks in the refrigerant system","did refill some refrigerant","check back in six months"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSSmR6QkZNemRQTlVRelFXdFFhMmwzTmxSSlFuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","scheduling","cleanliness","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today's knowledgeable and friendly techs, convenient scheduling, and cleanliness during their yearly maintenance service.","key_phrases":["great customer service","friendly techs","very knowledgeable and check everything","came at a convenient hour and very clean"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKYWNHdEhPRWhWVlhvNE9UaG1SRUl3WVRGMlpVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Christopher"],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"Long-time customer since 2005 praises technician Christopher for his thorough, transparent, and non-pushy AC service.","key_phrases":["informed me of what he did","followed a step by step training","never know what the quality of your service will be","continue to recommend Cool Today"]},"ChdDSUhNMG9nS0VQMlB2dkxndFozMHR3RRAB":{"sentiment":"positive","sentiment_score":0.96,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Joe"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Joe Z impressed the customer with his expertise, professionalism, and thoroughness during a routine AC maintenance check.","key_phrases":["exceptionally well versed","took the time to educate us on our unit","professional, proficient and very courteous","really check out our system"]},"ChZDSUhNMG9nS0VOX1Q0ZE9PdXRqZGN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the Cool Today team for a punctual, great installation with excellent communication.","key_phrases":["entire cool today team were fantastic","arrived on time","great installation","always kept us up to date"]},"ChZDSUhNMG9nS0VMempsNnJRNHREVlp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","cleanliness","professionalism","scheduling"],"entities":{"technicians":["Carlos","Chris"],"services":["ac-installation"],"problems":["old-air-conditioning-system-needing-replacement","stuffy-guest-room","uneven-cooling-throughout-house"]},"one_line_summary":"Cool Today's team, led by Carlos Rodriguez, efficiently installed a new Lennox AC system the day after the sales consultation, delivering excellent communication, cleanup, and noticeably improved home comfort.","key_phrases":["Communication was excellent throughout the entire process","cleaned up afterwards","no longer stuffy, and the entire house is evenly cool and quiet","replacing our air conditioning system the day after"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGblh6SmZTVGxLZFRsTlEwUkhMVkphV0ZNNVJYYxAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["punctuality","communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["no-show-for-scheduled-appointment","missed-12-4pm-appointment-window","no-eta-provided","no-apology-given"]},"one_line_summary":"Technician never showed up within the 12-4pm appointment window, office staff provided no ETA and offered no apology, prompting the customer to cancel.","key_phrases":["they are a no show","I don't have an ETA","wasted my entire Saturday","NOT EVEN AN APOLOGY"]},"ChZDSUhNMG9nS0VKRy1qTGZaX3RMRVZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Greg"],"services":["plumbing-inspection"],"problems":[]},"one_line_summary":"Greg Baker conducted a thorough plumbing inspection, professionally prioritizing issues and earning the customer's trust with his knowledge.","key_phrases":["professional and efficient representative","complete check on all our plumbing","prioritizing them by most important","made us feel like we could trust his opinion"]},"ChZDSUhNMG9nS0VJWFF4b2pqdTR6S1RnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["scheduling","punctuality","communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":["cancelled-service-call-without-customer-s-knowledge","missed-appointment-window","failure-to-return-calls-after-disconnection"]},"one_line_summary":"Customer's appointment was missed, the service call was mysteriously cancelled without their consent, and repeated calls to dispatch resulted in disconnections with no follow-up.","key_phrases":["service call was cancelled","mysteriously disconnected","not called back","absolute waste of my time"]},"ChdDSUhNMG9nS0VJQ0FnSUNuNGVmaWp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Franz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Franz for polite, professional service and going above and beyond during an AC system maintenance visit.","key_phrases":["fantastic job on servicing my AC system","polite, professional","went above and beyond","performing at its best"]},"ChdDSUhNMG9nS0VNcV82NUM5eGRtZmd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":["Mykola"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Mykola for outstanding punctuality, integrity, and professionalism, calling him the best tech they've had.","key_phrases":["Incredible integrity and professionalism","Definitely the best tech we've had so far","Being on time, professional and having integrity","This technician is brilliant"]},"Ci9DQUlRQUNvZENodHljRjlvT25oRFpIWnJRbE5RZDJocWRVeFROMGRzYlVWUVNXYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Nikolay"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Nikolay exceeded expectations by quickly responding and going beyond the job scope to install a refrigerator water line and help move the fridge into place.","key_phrases":["blown away by how fast Cool Today responded","went above and beyond","completely outside the scope of the job","level of service is rare"]},"Ci9DQUlRQUNvZENodHljRjlvT25CVFlucGpZVkJvV1VjNVl6bEZNbFJQZG1Fd1NFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","communication"],"entities":{"technicians":["Isiah"],"services":["emergency-service","ac-repair"],"problems":["ac-not-working-in-condominium"]},"one_line_summary":"Technician Isiah quickly resolved a late-night AC failure at a condo, making Cool Today the only company willing to respond after 6pm.","key_phrases":["only company that would make a call after 6pm","quickly fixed the problem","communicated all issues","so pleased with the service"]},"ChZDSUhNMG9nS0VJQ0FnSURqbGZyNUh3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["water-leak","system-recharge-needed"]},"one_line_summary":"Customer is disappointed after being overcharged for a leak repair and recharge on a recently installed mini split, with no willingness from the company to negotiate despite competing quotes being $300 cheaper.","key_phrases":["overage quote to cover the companies cost","two other quotes that were $300 cheaper","nothing they could do to help","ruining a business relationship this way"]},"ChZDSUhNMG9nS0VJV1RpZEhOcTdDTlVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"A long-term customer of 8 years praises Cool Today for knowledgeable, pleasant technicians and excellent service across multiple properties.","key_phrases":["working with Cool Today for 8 years","installed new AC units in all of my properties","excellent customer service","service techs are knowledgeable and pleasant"]},"ChdDSUhNMG9nS0VOZi00ZGJ0a3ZtVzFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A 30-year loyal customer praises Cool Today for easy scheduling, punctuality, friendly staff, and expert technical service.","key_phrases":["used N&M for 30 years","Easy appointments, on time","friendly people and expert technical service","Highly recommend"]},"ChZDSUhNMG9nS0VPdk13Xy1WcHMyZ2Z3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication","punctuality","professionalism"],"entities":{"technicians":["Kenyla"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Kenyla arrived on time, was pleasant and knowledgeable, and thoroughly explained concerns to the customer's satisfaction.","key_phrases":["very pleasant and very knowledgeable","explained to us things to watch out for","arrived on time","Fantastic service"]},"ChdDSUhNMG9nS0VJN090Nl9Eei1uYzR3RRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Joe"],"services":["emergency-service","ac-repair"],"problems":["air-conditioning-went-out","86-in-home"]},"one_line_summary":"Technician Joe responded after hours to fix a broken AC on a hot day, impressing the customer enough to cancel a cheaper competitor and commit to Cool Today long-term.","key_phrases":["air-conditioning went out","have somebody out between eight and 11 that night","got my AC up and running","if you had 10 stars or 100 stars I would mark them all"]},"ChdDSUhNMG9nS0VQUDc5ZGJJOFltZmp3RRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":["missing-air-filter","standard-size-18x24-filter-not-carried-by-company","lack-of-explanation-of-work-performed"]},"one_line_summary":"The technician was pleasant and polite but failed to explain the work done and couldn't supply a standard-size filter, raising concerns about training.","key_phrases":["very pleasant and polite","did not carry that size","standard size 18X24","didn't really explain what he was doing"]},"Ci9DQUlRQUNvZENodHljRjlvT205UFVXdHdWalZQWjFsUk9EZFBhWGcxVUdNdFRYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","problem_resolution","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":["pvc-pipes","insulation"]},"one_line_summary":"Customer praises Cool Today for timely service, handling surrounding issues like PVC pipes and insulation, and offering the best prices for the quality provided.","key_phrases":["service done in time","took care of all surrounding problems","prices are the best for quality of service","I recommend Cooltoday"]},"ChZDSUhNMG9nS0VOekx2TWJWOUw3Mlp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Joseph"],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-time Cool Today customer praises technician Joseph for his punctuality, professionalism, and thorough system inspection with clear communication.","key_phrases":["arrived on time","very pleasant and professional","explained what he found","have had Cool Today for many years and highly recommend them"]},"ChdDSUhNMG9nS0VJem5nTHJTbzVqcW5nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":["Wilfrid"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Wilfrid delivered professional AC maintenance, called ahead, and went above and beyond by cleaning debris from the outdoor unit.","key_phrases":["called before arrival","professional and experienced manner","went above and beyond","cleaned all the leaves from within the unit outside"]},"ChdDSUhNMG9nS0VPS1F6NkhiOE1TcGx3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Ken"],"services":["maintenance","plumbing-inspection","heating"],"problems":[]},"one_line_summary":"Technician Ken impressed the customer with a thorough plumbing inspection, water heater drain, and helpful maintenance tips, reinforcing satisfaction with the yearly plan.","key_phrases":["comprehensive overview of our plumbing system","drained the hot water heater","good maintenance tips and suggestions for upgrades","So glad I purchased the yearly plan"]},"ChZDSUhNMG9nS0VJQ0FnSUNteGZIa1dREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Chris"],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Chris and his assistant performed AC maintenance and repairs professionally, leaving the customer very satisfied.","key_phrases":["wonderful job","Great work repairing the parts","very professional service","very happy with them"]},"ChdDSUhNMG9nS0VNRHR3ZmFBNmE3ajJBRRAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy","responsiveness","pricing","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-stopped-working","thermostat","faulty-humidistat","unnecessary-parts-replacement"]},"one_line_summary":"Customer paid $600+ for AC repairs across multiple visits but was left with a non-functioning humidistat and doubts about whether the replaced parts were ever necessary.","key_phrases":["not sure how qualified their techs are","$600 worth of parts I'm not sure I needed","thermostat goes blank and the AC turns off","no working humidistat or recommendation"]},"ChdDSUhNMG9nS0VQZUV6dDd3M2F2MGhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["ac-repair","emergency-service"],"problems":["a-c-went-out-on-a-saturday-afternoon"]},"one_line_summary":"Customer's AC failed on a Saturday afternoon and Cool Today was the only company to answer, resolving the issue within hours.","key_phrases":["all went to voicemail, NOT COOL TODAY","they answered","had my cooling down around 5 ish","Cool Today is the best"]},"ChdDSUhNMG9nS0VMMlo5cnFsMFl2Qm9nRRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["technical_knowledge","communication","punctuality","pricing","professionalism","scheduling"],"entities":{"technicians":["Mykola","Erin","Kim"],"services":["maintenance","ac-installation"],"problems":["incomplete-service-visit","missing-invoice-and-equipment-readings","water-leak","condenser-not-rinsed","temperature-measurements-not-taken"]},"one_line_summary":"Customer is dissatisfied with a substitute technician's incomplete AC maintenance service, citing missed steps, high charges, and lack of follow-up documentation compared to previous technicians.","key_phrases":["not as thorough as my previous techs","charges were high considering the cost of the parts","could use some additional training","called the day of my appointment to tell me Mykola would not be coming"]},"Ci9DQUlRQUNvZENodHljRjlvT21GUlN6QlJOWFJDVlRaYVoxVk5lbXRhV2paclEwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","scheduling"],"entities":{"technicians":["Omar"],"services":[],"problems":[]},"one_line_summary":"Customer praises the entire experience from scheduling to the technician visit, highlighting Omar's friendliness and thorough explanation of company offerings.","key_phrases":["Excellent customer service","Omar was super nice","explained all the benefits","from the moment that we called to make the appointment"]},"ChZDSUhNMG9nS0VNV2QwcWU3aUxUakh3EAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","scheduling","punctuality","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["hvac-issue"]},"one_line_summary":"Customer praised the pleasant receptionist, on-time technician, and timely HVAC repair, expressing intent to use the service again.","key_phrases":["pleasant receptionist","arrived on time","explained the issue with my HVAC","made the repair in a timely fashion"]},"ChZDSUhNMG9nS0VPU3JncG5NMk9ITFBnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","punctuality"],"entities":{"technicians":["Ken"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Ken was polite, efficient, and resolved the issue in under 30 minutes, earning a strong recommendation.","key_phrases":["very polite and friendly","done in less than 30 min","very efficient and thorough","highly recommend asking for Ken"]},"ChdDSUhNMG9nS0VMSzBwNHo4dGMtQXhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","scheduling","punctuality","technical_knowledge","courtesy","communication"],"entities":{"technicians":[],"services":["backflow-inspection","maintenance"],"problems":["backflow-inspection-needed"]},"one_line_summary":"Customer had a smooth experience scheduling and completing a backflow inspection, praising the technician's punctuality, thoroughness, and communication.","key_phrases":["Professional efficient, and easy working with them","Technician came on time","explained everything once completed","reaching out to them for any future needs"]},"ChdDSUhNMG9nS0VKTG0xcW1oMTVXZWdnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Donald"],"services":["ac-repair"],"problems":["ac-unit-diagnostic"]},"one_line_summary":"Customer praises technician Donald Davis for his professionalism, knowledge, and thorough communication during an AC diagnostic.","key_phrases":["Could not asked for a better technician","very Professional, Knowledgeable and Thoughtful","very sincere in answering all my questions","will be using them in the future"]},"ChdDSUhNMG9nS0VQTHg0Smpmd3NLRTV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism","courtesy"],"entities":{"technicians":["Steven"],"services":["ac-repair"],"problems":["faulty-ac-unit","earlier-repair-error"]},"one_line_summary":"Technician Steven Briggs honestly diagnosed an AC issue, corrected a prior error, and proactively contacted the customer while they were traveling overseas.","key_phrases":["exceeded our expectations in every way","charged us for unnecessary repairs","honestly assessed the problem","went out of his way to call us"]},"ChZDSUhNMG9nS0VON256ZnJYaXBqUWFnEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","courtesy","scheduling","pricing"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["ac-malfunction-during-extreme-heat"]},"one_line_summary":"Customer is highly satisfied with technician Adam's knowledge and problem resolution during an AC issue in extreme heat, though notes pricing could be lower.","key_phrases":["resolved the problem and explained what could be next","sent a technician the next day","responded all our questions with amability and patience","Would be Perfect with some lower prices"]},"ChdDSUhNMG9nS0VMS19tOWV3dS1yMXp3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","pricing"],"entities":{"technicians":["John","Anthony"],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises technicians John and Anthony for being professional, prompt, knowledgeable, and fair on pricing.","key_phrases":["treated fair both for quality and price","not taken advantage of","professional, promt and knowledgeable","they are the best"]},"ChZDSUhNMG9nS0VMMlN1TlBsbzZlWktBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":["William"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Cool Today for fast scheduling, phone responsiveness, and technician William's professionalism and knowledge on a plumbing visit.","key_phrases":["someone answering the phone rates high","schedule a technician within a few hours","very professional & knowledgeable","would highly recommend Cool Today for your plumbing needs"]},"ChdDSUhNMG9nS0VMdVZvY2Y2OWZpRXNRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","punctuality","problem_resolution","communication","scheduling","professionalism"],"entities":{"technicians":["Ronny","Thomas"],"services":["plumbing","emergency-service"],"problems":["garage-faucet-pulled-out-of-wall","water-leak"]},"one_line_summary":"On Memorial Day, Cool Today responded fastest to an emergency faucet leak, with plumbers Ronny and Thomas arriving on time and fully resolving the issue to the customers' complete satisfaction.","key_phrases":["fastest to respond","on time, within 15 minutes","100% satisfied with their combined efforts","they're our 1st call moving forward"]},"ChZDSUhNMG9nS0VKenc3TEd0dTVEWWJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["needed-a-new-system-urgently"]},"one_line_summary":"Customer was highly satisfied with Cool Today's responsive sales team and prompt, knowledgeable installers for a new AC system installation.","key_phrases":["needed a new system post haste and they responded","installers were prompt, knowledgeable, and hard working","very pleased with both their sales team and installers","highly recommend Cool Today"]},"ChdDSUhNMG9nS0VOemJ1YTNMaS1uY193RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["punctuality","communication","responsiveness","scheduling"],"entities":{"technicians":[],"services":[],"problems":["technician-running-late-with-no-eta-provided","no-follow-up-call-from-technician","extended-hold-when-contacting-office"]},"one_line_summary":"Customer canceled their appointment after waiting hours past the scheduled window with no ETA or callback from the technician or office.","key_phrases":["tech was running late","no one had called","wasting most of the day waiting","would not give me a time frame"]},"ChZDSUhNMG9nS0VQNm96cV90aU5MakNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["higher-than-expected-quotes-from-other-companies"]},"one_line_summary":"Customer found Cool Today through Costco and was highly satisfied with the AC installation process, praising clarity, communication, and competitive pricing.","key_phrases":["easy and clear","higher-than-expected quotes from other companies","highly recommend","especially if you're a Costco member"]},"ChdDSUhNMG9nS0VPaXhxOC1jMnFyaDBBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Amar"],"services":["ac-repair","maintenance"],"problems":["unresolved-issues-from-prior-company","dirt-and-dust-left-on-hardwood-floors-by-previous-technician"]},"one_line_summary":"Technician Amar and his partner impressed the customer with their cleanliness and thoroughness after a negative experience with a previous company.","key_phrases":["put on shoe covers","left dirt and dust all over my hardwood floors","much more professional","checked for so many other problems"]},"ChZDSUhNMG9nS0VOLWpyTi0wcWYtWUx3EAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["scheduling","communication","responsiveness","punctuality"],"entities":{"technicians":[],"services":["plumbing"],"problems":["no-show-after-confirmed-appointment","water-leak","appointment-cancelled-due-to-staff-calling-in-sick"]},"one_line_summary":"Customer scheduled a plumbing appointment in advance, received a late cancellation notice, was promised a delayed technician, but experienced a complete no-call no-show with no follow-up.","key_phrases":["no call, no show","had to cancel","a plumber will still come out but running late","BEWARE"]},"ChdDSUhNMG9nS0VLZl9sdVdieVo2RTdBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","pricing","communication","technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Anthony"],"services":["ac-repair","maintenance"],"problems":["air-conditioner-stopped-working","manufacturer-delayed-replacement-part"]},"one_line_summary":"Technician Anthony Baldwin delivered exceptional same-day AC repair on a Saturday, going above and beyond to personally source a delayed part and restore comfort without charging an emergency fee.","key_phrases":["within two hours of calling","drive to a supplier and get the part personally","installed it the same day","real-time text updates with the technician's estimated arrival time"]},"ChZDSUhNMG9nS0VKamo4TVN1dWV1N0Z3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is very happy with a seamless mini split A/C installation in their garage and workshop done through Costco, praising the crew's efficiency and cleanliness.","key_phrases":["like a machine as they did their work","unit is functioning very well","only way you knew they were there was the fact that the unit is on the wall","add a Mini Split A/C unit for my garage and workshop"]},"ChdDSUhNMG9nS0VJQ0FnSUNSeTVpcTN3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-unit-stopped-working","thermostat","capacitor-replacement"]},"one_line_summary":"Customer alleges technicians performed unnecessary and grossly overpriced repairs on a non-functioning AC unit, calling it a scam.","key_phrases":["Big scam","repair men have now become Salesman that get commission","6 foot piece of thermostat wire was $279","nothing wrong with the Capacitor"]},"ChdDSUhNMG9nS0VJQ0FnSUNQaU9ibXNnRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","punctuality","professionalism","courtesy"],"entities":{"technicians":["Edwin","Ahmad"],"services":["ac-repair"],"problems":["low-coolant","broken-valve","coolant-escaped","refused-to-repair-damage-caused-by-technician"]},"one_line_summary":"A technician broke a valve during a coolant recharge visit and the company refused to take responsibility, blaming the customer and attempting to upsell a new unit instead.","key_phrases":["broke the valve and are flat out refusing to fix","He never showed","charge us over $5k to repair it","it was our fault the valve broke"]},"ChZDSUhNMG9nS0VJQ0FnSUNpbzhXUGVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["plumbing","electrical","ac-repair"],"problems":[]},"one_line_summary":"Customer praises Cool Today for consistently prompt and professional service across plumbing, electrical, and air conditioning needs.","key_phrases":["exceptional experience","prompt and professional service","every time I have called","plumbing, electrical and air"]},"ChdDSUhNMG9nS0VNRE9ucE96djZmQzhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["Joseph"],"services":["maintenance","ac-installation"],"problems":[]},"one_line_summary":"A new customer was so impressed by technician Joseph's punctuality, communication, and professionalism that she signed up for the yearly membership program.","key_phrases":["he did to the minute","went over everything","professionalism and thoroughness","signed up for their yearly membership program"]},"ChdDSUhNMG9nS0VNZUlfc20ya3NMTTRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer was highly impressed by Plumbing Today's same-day response, professionalism, and exceptional service that exceeded expectations.","key_phrases":["went above and beyond to resolve my issue","prompt response and willingness to help","came out the very same day","professionalism and efficiency displayed by their team were outstanding"]},"ChdDSUhNMG9nS0VObmtyTkwtek1IVnRnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","communication","pricing","responsiveness","courtesy"],"entities":{"technicians":["Ngoc"],"services":["maintenance"],"problems":["technician-had-attitude-and-did-not-communicate","received-6-invoices-totaling-2500-without-explanation","no-callback-after-4-attempts-to-reach-supervisor"]},"one_line_summary":"Customer reports a dismissive technician who left after 20 minutes, sent 6 unexplained invoices totaling $2500, and has received no callback despite four attempts to reach management.","key_phrases":["had an attitude stayed 20 minutes","sent me 6 invoices total $2500","never spoke to me","still waiting for a call back"]},"ChZDSUhNMG9nS0VPRGUyUGFocGRqdUh3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A repeat customer praises Cool Today's consistently professional, courteous, and efficient employees who arrived early within the appointment window.","key_phrases":["came on the early side of our time window","always been professional, courteous, and efficient","used Cool Today a few times","will use again"]},"ChdDSUhNMG9nS0VNeUZ0czNwdGNHeHJRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["11-year-old-central-air-unit-needing-replacement"]},"one_line_summary":"Customer chose Cool Today over several competitors to replace an aging central air unit and had a great experience from start to finish.","key_phrases":["replace my 11 year old central air unit","spoke to several companies","great experience from start to finish","highly recommend them for your home cooling needs"]},"ChZDSUhNMG9nS0VOYmFoYVRFcHBpSmF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Rodolfo"],"services":["maintenance","ac-installation"],"problems":["dirty-vent","black-mold-growth-in-ac-tray","hot-space-under-ac-unit-in-closet","humidity-concerns"]},"one_line_summary":"Technician Rodolfo identified and cleaned black mold growth in the AC tray, performed maintenance, and installed a UV oxidizer system — saving the customer from an unnecessary $12k+ replacement recommended by a competitor.","key_phrases":["ducts are clean and installed nice and tight","cleaned all the BLACK, sprayed it","installed their best UV system with Oxidizer","Never mentioned a new unit because this one is working fine"]},"ChdDSUhNMG9nS0VObUl0dVB4M3BXd3pBRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["punctuality","communication","responsiveness","scheduling","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["technician-repeatedly-late-with-no-notice","appointment-missed-twice-in-two-days","job-rescheduled-again-due-to-supply-department-closing-at-noon","no-coordination-between-dispatch-and-technician"]},"one_line_summary":"Customer experienced two consecutive days of no-shows, poor communication, and a last-minute reschedule due to internal coordination failures, calling it the worst customer service ever received.","key_phrases":["worst customer service I have ever received","supply department closed at noon","he got hung up at a job","This is the last straw"]},"ChdDSUhNMG9nS0VLLTQzSmF0bFlhOHhnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["punctuality","responsiveness","communication","scheduling"],"entities":{"technicians":[],"services":["maintenance","emergency-service","plumbing"],"problems":["plumber-no-show-for-scheduled-appointment","no-callback-from-emergency-after-hours-line"]},"one_line_summary":"Customer paid for a maintenance plan, scheduled an after-hours plumbing appointment, but the plumber never showed or called, and the emergency line provided no callback.","key_phrases":["did not show or call","not even a callback when the emergency after hours line called","Don't waste your money with the maintenance plan","after hours service was available"]},"ChZDSUhNMG9nS0VJM0l0SnI4ZzVxZEJBEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","technical_knowledge","communication","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-installation","insulation-removal"],"problems":["incomplete-fiberglass-insulation-removal","unsealed-cracks-allowing-insulation-to-fall-into-bathroom","poor-duct-balancing","broken-drywall-not-properly-repaired","charged-for-unnecessary-work"]},"one_line_summary":"A 6-year customer is deeply dissatisfied with a $25,200 duct and insulation project citing incomplete work, unnecessary charges, property damage, and poor resolution.","key_phrases":["overall mediocre job, for a lot of money","charged $2,000 plus for work I didn't need","the balancing didn't work out, the manager left without a word","damage left to me to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSUNIc2F6TktnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Gavin"],"services":["ac-repair","maintenance"],"problems":["not-cooling","water-leak"]},"one_line_summary":"Technician Gavin quickly diagnosed and repaired a leaking flare fitting causing the HVAC to stop cooling, impressing the customer with his professionalism and communication.","key_phrases":["quickly found a flare fitting that was leaking","explained the repair process and showed me a video","Excellent professional service","sign up for a maintenance contract"]},"ChdDSUhNMG9nS0VNRE81OXVwOThPUHhBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":["incomplete-unit-service","filter-not-replaced","second-unit-not-inspected"]},"one_line_summary":"Customer reports a deeply unsatisfactory maintenance visit where the technician spent minimal time, skipped the second unit, refused to replace the filter, and left abruptly.","key_phrases":["I could tell he did not want to be here","never even looked at unit back of house","he said no","will be looking for another one to service me"]},"ChZDSUhNMG9nS0VPTzZocURPdFo2c0N3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Joe"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Joe St. John for his efficiency, focused communication, and professional service delivery.","key_phrases":["very efficient and listen to my concerns","did not over talk","did his job very functionally","I applaud him"]},"ChZDSUhNMG9nS0VKTEVpdG52dmFUQ1l3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a positive AC tune-up experience with a knowledgeable, efficient, and friendly technician from Cool Today.","key_phrases":["AC tuned up","knowledgeable and efficient","friendly","definitely recommend"]},"ChdDSUhNMG9nS0VOV0NnLU82cFllT3BnRRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["electrical-panel-upgrade","ac-installation"],"problems":["disconnect-ordered-incorrectly","unexpected-upcharge-for-labeling-breakers","breakers-moved-without-proper-labeling"]},"one_line_summary":"Customer is dissatisfied with an unexpected $325 upcharge for breaker labeling during an electrical panel upgrade, compounded by a disconnect being ordered incorrectly.","key_phrases":["14,500 watt tri fuel generator","panel upgrade","disconnect was ordered incorrectly","up charge of $325"]},"ChdDSUhNMG9nS0VLYUExcE9id2ZuYXNRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","cleanliness","communication","professionalism","responsiveness"],"entities":{"technicians":["William"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises technician William Haubois for his exceptional knowledge, friendliness, cleanliness, and communication throughout a top-notch plumbing service experience.","key_phrases":["Extremely knowledgeable","cleaned up after he was done","Explained everything he was doing","Top notch plumber"]},"ChZDSUhNMG9nS0VQcXQ5ci1RX3I3YmRREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["not-cooling","misdiagnosis-on-first-visit","capacitor-and-contactor-replacement-failed-to-resolve-issue"]},"one_line_summary":"Customer paid $758 for AC repairs that failed to fix the problem, then was quoted an additional $2800, leading them to call the company a scam.","key_phrases":["$758 for capacitor and contactor","very next day A/C still not working","another $2800 to fix the problem","this company is a scam"]},"ChZDSUhNMG9nS0VJQ0FnSUMxcHVpVkhnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Roman"],"services":["ac-installation"],"problems":["water-leak","expansion-tank-replacement"]},"one_line_summary":"Technician Roman efficiently replaced a water heater, expansion tank, and water filters while proactively suggesting a drain pan and explaining maintenance recommendations.","key_phrases":["prompt and efficient","had all of the parts he needed in his truck","suggested the pan so things around it won't get ruined","very polite and explained things thoroughly"]},"ChZDSUhNMG9nS0VMV1U0cmlLcDd6NEtBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Rodolfo"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today, praising technician Rodolfo's outstanding service and recognizing Jeff Munafo for running the best AC company in the Sarasota/Bradenton area.","key_phrases":["outstanding service","best A/C maintenance and service company","entire Sarasota/Bradenton area","highly recommend"]},"ChZDSUhNMG9nS0VPZWpnUFc3dUtla2F3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":["Chris"],"services":[],"problems":["water-leak"]},"one_line_summary":"Customer was largely pleased with the crew's work and Chris's helpfulness, but discovered a leaked substance staining the garage floor after the team left.","key_phrases":["very pleased from start to finish","Chris Satterfield was very helpful","excellent job","some substance had leaked on the garage floor"]},"ChdDSUhNMG9nS0VJS0RtTlRodzhLaHNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","cleanliness","professionalism","pricing"],"entities":{"technicians":["Jimmy","Kenny","Austin"],"services":["ac-installation"],"problems":["shortcomings-of-old-system","high-maintenance-costs"]},"one_line_summary":"Customer praises Cool Today for a smooth, on-time AC installation with knowledgeable and professional technicians and a lifetime warranty.","key_phrases":["lifetime warranty on labor and parts","didn't pressure us in any way","knew what they were doing","left the job site in good condition"]},"ChZDSUhNMG9nS0VKclg4ZERUNzZUc2RREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Torell"],"services":["ac-repair"],"problems":["ac-inspection-needed"]},"one_line_summary":"Technician Torell provided an excellent AC inspection, impressing the customer with his promptness, knowledge, and courteous manner.","key_phrases":["very prompt","knowledgeable","very nice manners","service he gave was excellent"]},"ChdDSUhNMG9nS0VPYVhxZHV2MUxEX2pRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","communication","professionalism"],"entities":{"technicians":["Cruz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Cruz for thorough maintenance service and clear communication, expressing long-term satisfaction with Cool Today.","key_phrases":["did an amazing job","thoroughly cleaned everything","took the time to review all of the services","always recommend them to our friends and neighbors"]},"ChZDSUhNMG9nS0VKS0l2NENoM3JpVkRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Dean"],"services":["maintenance"],"problems":["loose-master-board-on-second-ac-system"]},"one_line_summary":"Technician Dean impressed the customer with his professionalism, friendly communication, and honest non-pushy service during a maintenance visit.","key_phrases":["called ahead of time","friendly and professional","plugged in my master board","honest and not pushy to sell me anything"]},"ChZDSUhNMG9nS0VNQ09tczNfcG9id0VBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Javian"],"services":["maintenance"],"problems":["ac-system-maintenance"]},"one_line_summary":"First-time customer praises technician Javian for knowledgeable, honest, and respectful AC maintenance service and plans to sign up for an annual plan.","key_phrases":["truly care to maintenance my system","without trying to scam me for unnecessary things","so knowledgeable and a hard worker","requesting an annual plan with Javian as our go to tech"]},"ChdDSUhNMG9nS0VMNjM0c1gtaXRpTnNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","responsiveness","scheduling","professionalism"],"entities":{"technicians":["John"],"services":["maintenance","ac-installation"],"problems":["water-leak","11-year-old-unit-needing-replacement"]},"one_line_summary":"Customer praises technician John for his courtesy and knowledge, and compliments Cool Today for quickly scheduling a same-day AC replacement after a leak was discovered during a routine checkup.","key_phrases":["wonderful polite courteous knowledgeable","appt. is today for new air conditioner","Cool Today takes care of your needs timely manner","calling twice a year for checking my air conditioner"]},"ChdDSUhNMG9nS0VNaldoN21QelAtcTdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Alan"],"services":["ac-repair"],"problems":["hvac-system-requiring-repairs","need-for-replacement-oem-parts"]},"one_line_summary":"Technician Alan Galindo performed outstanding two-day HVAC repairs, including a temporary fix to keep the customer cool while awaiting OEM parts.","key_phrases":["outstanding job performing repairs","worked late into the evening troubleshooting","temporary repair that kept us cool","extremely polite and professional"]},"ChdDSUhNMG9nS0VJakw2SmIxXy1PejdnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised the technician for punctual, informative, and pressure-free AC maintenance on two units.","key_phrases":["Outstanding Service tuning up our two AC units","Arrived on time","explain everything","didn't pressure us"]},"ChZDSUhNMG9nS0VOam9oTmptbzc2MmJ3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":[],"problems":["finding-appropriate-foam-filter-for-ac-unit"]},"one_line_summary":"Customer had a frustrating phone experience when asking a simple question about an AC foam filter and was repeatedly refused help.","key_phrases":["only met with No's","Zero attempt to figure out the request","one of the worst customer service experiences","wouldn't even try"]},"ChZDSUhNMG9nS0VJQ0FnTURvel9HSWFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by outstanding service that exceeded expectations.","key_phrases":["unexpectedly surprised me with fantastic service","gone above and beyond","anticipate our needs","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNZcXRYYW5RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","scheduling","responsiveness"],"entities":{"technicians":["Dave"],"services":["electrical"],"problems":[]},"one_line_summary":"Customer praises fast, knowledgeable electrical service from Dave and commends friendly administrative staff for easy next-day scheduling.","key_phrases":["super fast service","knowledgeable technicians","personable and efficient","next day appointment"]},"ChdDSUhNMG9nS0VJQ0FnTUNZNHBibXV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance","electrical-inspection"],"problems":["electrical-issue"]},"one_line_summary":"Customer praises two on-time technicians for doing a great job during an annual A/C inspection and electrical service call.","key_phrases":["both techs showing up on time","friendly, knowledgeable and efficient","great job","yearly inspection and electrical issue"]},"ChZDSUhNMG9nS0VJQ0FnTUNZdE9uV0VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","professionalism","technical_knowledge","communication","scheduling"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["11-year-old-a-c-system-nearing-end-of-life"]},"one_line_summary":"Customer had a highly positive experience with Cool Today's A/C summer tuneup, praising the technician's professionalism, knowledge, and no-pressure approach.","key_phrases":["called within 24 hours","very friendly, professional, and knowledgeable","no hard sell to upgrade","signed up for their Today Care Plan"]},"ChdDSUhNMG9nS0VJQ0FnTUNZcVB5WXpRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","punctuality","professionalism","scheduling"],"entities":{"technicians":["Sam","David"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a fast, next-day AC installation at a great price and was impressed with both Sam's sales experience and David's on-time install.","key_phrases":["great price","next day it was installed","arrived on time","very impressed with Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnTUNZNktHNGpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Nick"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Nick performed an exceptionally thorough A/C checkup, including photos and analysis scans, and clearly reviewed findings with the customer.","key_phrases":["went way beyond what any technician has done in the past","shot pictures of the trouble areas","ran analysis scans on all major parts","went over the findings with me and made recommendations"]},"ChdDSUhNMG9nS0VJQ0FnTURvcC1iY3p3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication","punctuality","scheduling"],"entities":{"technicians":["Chase"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Chase delivered a thorough and professional A/C tune-up, impressing the customer from scheduling through completion.","key_phrases":["went above and beyond","true professional","fully informed","highly recommend Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnTURvNTVIYWF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution","punctuality"],"entities":{"technicians":["Ben","Mikheil"],"services":["assessment"],"problems":["unidentified-home-issue-requiring-investigation"]},"one_line_summary":"Technicians Ben and Mikheil went above and beyond during a home assessment, impressing an 87-year-old customer with their thoroughness and warm demeanor.","key_phrases":["went above and beyond","talked to her neighbor and park Manager","didn't rush at all","truly thankful for them"]},"ChZDSUhNMG9nS0VJQ0FnTURvcDkyYllnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Ken"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Ken Planz expertly resolved a long-standing water and hot water issue, leaving the customer highly satisfied with Cool Today's professional and prompt service.","key_phrases":["exceptional in providing information","He knows his stuff","having this water and hot water issue for over a year","luckily I called the right company"]},"ChdDSUhNMG9nS0VJQ0FnTURvaV82NWxBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","cleanliness","pricing","problem_resolution"],"entities":{"technicians":["Ken"],"services":["plumbing"],"problems":["corroded-sink-valves"]},"one_line_summary":"Customer was extremely satisfied with plumber Ken who arrived on time, replaced corroded sink valves efficiently, cleaned up afterward, and charged a fair price.","key_phrases":["came on time","very courteous","cleaned up after the work was done","price seemed very fair"]},"ChdDSUhNMG9nS0VJQ0FnTURvamZPZzh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"A highly positive maintenance visit from technician Josh impressed the customer enough to consider switching their long-standing AC maintenance contract to Cool Today.","key_phrases":["very professional, thorough and very personable","considering switching to his company","regular service visits extended the lives of our various heating and cooling units","Companies that nurture their employees provide the best services"]},"ChdDSUhNMG9nS0VJQ0FnTURvb2FxOXp3RRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["noise","overpriced-repair-and-replacement-quotes"]},"one_line_summary":"Technician failed to properly assess the AC unit and provided a drastically overpriced repair and replacement quote compared to a competitor.","key_phrases":["without ever assessing it","$8,500 to repair","quote of $16,000 for a new one","$1k to repair from another company"]},"ChdDSUhNMG9nS0VJQ0FnTURvNnI3T3VBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":["Mykola"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Mykola for being prompt, courteous, and professional, and signed up for Cool Today's Annual Maintenance Agreement after a 5-star service call.","key_phrases":["prompt, courteous and professional","detailed instructions to prevent recurrence","5-Star Service Call","Annual Maintenance Agreement"]},"ChZDSUhNMG9nS0VJQ0FnTURvOXNHLUNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today's understanding phone staff and exceptional professionalism of service technicians, highly recommending the company.","key_phrases":["very good working relationship","phone personnel are very understanding","attentiveness and professionalism of the service techs is very exceptional","highly recommend Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnTURvNXRxS3pRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge"],"entities":{"technicians":["Sam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Sam called ahead, arrived on time, and performed a thorough AC inspection to the customer's complete satisfaction.","key_phrases":["called to tell me when he would be here","arrived when he said he would","thorough inspection of our AC system","I don't think you can do better than that"]},"ChZDSUhNMG9nS0VJQ0FnTURvbXVHTkpBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","courtesy","professionalism"],"entities":{"technicians":["Gavin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer repeatedly requests technician Gavin for semi-annual AC maintenance and praises his excellent, neat, and informative service.","key_phrases":["requested Gavin","excellent job","explained how the system is working","continue to request Gavin"]},"ChZDSUhNMG9nS0VJQ0FnTURvNm96c1N3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Nick"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Nick arrived promptly and professionally resolved an unexpected plumbing leak, earning the customer's future loyalty.","key_phrases":["arrived promptly","knowledgeable, professional, and courteous","got me out of a tough situation","call Cool Today for my future plumbing issues"]},"ChZDSUhNMG9nS0VJQ0FnTURvbEs3Y1Z3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","communication","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["condenser-contactor-replacement","overcharged-service-call-fee"]},"one_line_summary":"Customer was shocked by a $375 quote for a $20 part and also disputes being charged $59.99 instead of the advertised $29.99 service call price.","key_phrases":["$20 Contactor going to cost me $375","false advertising","not a pleasant experience","supposed to cost me $29.99 not $59.99"]},"ChdDSUhNMG9nS0VJQ0FnTURvdkpydHZnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a great experience with Cool Today's AC installation, praising professionalism and on-time completion.","key_phrases":["everyone was very professional","installation was done on time","definitely recommend","new AC system installation"]},"ChZDSUhNMG9nS0VJQ0FnTURvNkltM0pREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Noah"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Noah for being prompt, knowledgeable, courteous, and thorough during an AC service visit.","key_phrases":["prompt, professional, and incredibly thorough","not only knowledgeable but also courteous","shared maintenance tips","genuinely cares about customer satisfaction"]},"ChdDSUhNMG9nS0VJQ0FnTUNvOTVMZDVnRRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["technical_knowledge","professionalism","responsiveness","punctuality","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["improper-ac-installation","thermostat","concrete-forms-and-sand-left-around-unit-not-cleaned-up","hole-dug-in-yard-filled-with-leftover-concrete","unresolved-follow-up-communication"]},"one_line_summary":"Customer paid over $10,000 for an AC installation that took six months and 20+ visits to correct, and still has construction debris left on their property with no response from the company.","key_phrases":["wasn't installed properly and it took six months","treating your property like it was theirs is a big fail","forms still around the air-conditioning unit waiting to be removed","use them for service, don't use them for installation"]},"ChdDSUhNMG9nS0VJQ0FnTUNvalpEbzJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","punctuality"],"entities":{"technicians":["Alejandra","Brian"],"services":["ac-repair"],"problems":["major-hvac-fault"]},"one_line_summary":"Customer praises Alejandra and Brian for resolving a major HVAC fault efficiently on Good Friday.","key_phrases":["worked hard all afternoon without complaint","big fault with our HVAC","resolved it in a timely manner","great work on Good Friday"]},"ChdDSUhNMG9nS0VJQ0FnTUNvcGNyVi1RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praised the technician's courtesy, technical knowledge, and honesty, and found the A/C service to be a great deal using a coupon.","key_phrases":["gracious, respectful and knows the technology","service cost for the A/C was a real bargain","Appreciated the honesty and customer care","hope you value your employees too"]},"ChZDSUhNMG9nS0VJQ0FnTUNvaGJYVElBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["pricing","problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["dirty-a-c-coil","water-leak"]},"one_line_summary":"Customer received a $2400 estimate for coil cleaning and paid $279 for a minimal drain flush, only to find a competitor resolved the actual clog for $800 with proper technique.","key_phrases":["quoted $2400, got $800 from competitor","poured 2 gallons of hot water in the pipe","trying to sell me a new unit for $9000-$10,000","I'll be calling Nice Air from now on"]},"ChZDSUhNMG9nS0VJQ0FnSUMzclBDOEFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["roof-top-air-conditioner-kaput-after-hurricane-milton"]},"one_line_summary":"Customer praises Cool Today for quickly replacing a hurricane-damaged rooftop AC unit, including a crane lift at a two-story condo, resulting in a system upgrade.","key_phrases":["In three days time we had a new air conditioner","fast and efficient","needed a crane to remove the old unit","entire system is an upgrade"]},"ChdDSUhNMG9nS0VJQ0FnTUNvcHByVW13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","cleanliness"],"entities":{"technicians":["Franz"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Franz impressed the customer with his knowledge, thoroughness, and respectful communication during an AC service visit.","key_phrases":["appreciated his knowledge and thoroughness","respect for my home","clean my system","explain to me all that he did"]},"ChZDSUhNMG9nS0VJQ0FnTUNvMktXWkR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","pricing","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["cracked-pipe-to-well-pump","water-leak"]},"one_line_summary":"A cracked pipe to the well pump left the customer without water, and Cool Today responded the same day with prompt, fairly priced service.","key_phrases":["Prompt and excellent service","Extremely fair price","came out the same day","was done in short order"]},"ChdDSUhNMG9nS0VJQ0FnTUNvNHNHVDFnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["scheduling","punctuality","communication","responsiveness","pricing"],"entities":{"technicians":[],"services":["electrical-safety-inspection","plumbing-safety-inspection","annual-care-plan"],"problems":["canceled-electrical-safety-inspection","technician-did-not-arrive-within-scheduled-window","no-communication-about-late-arrival","unable-to-reschedule-until-june"]},"one_line_summary":"Customer is extremely dissatisfied with Cool Today's annual care plan after two missed or canceled appointments, no communication from the technician, and a two-month wait to reschedule.","key_phrases":["canceled and had to reschedule","well after 4pm, still no word from the technician","wasting a whole afternoon waiting","care plan was a total waste of money"]},"ChZDSUhNMG9nS0VJQ0FnTUNva3NLQVdnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","punctuality","communication","professionalism","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":["dirty-vents","air-quality-concerns","sneezing"]},"one_line_summary":"Customer chose CoolToday over cheaper competitors after a thorough in-home presentation, and was pleased with the professional four-hour vent cleaning service.","key_phrases":["detailed presentation on various cleaning options","worked for four hours cleaning our vents","cover the work areas with plastic sheeting","looking forward to a better nights sleep, less sneezing"]},"ChdDSUhNMG9nS0VJQ0FnTUNvNHF5aThnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["Billy"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Billy for being punctual, professional, and courteous during an air conditioning service visit.","key_phrases":["efficient and courteous","great job","on time and professional","continue to use Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnTUNvX0tYMG9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","courtesy","pricing","professionalism"],"entities":{"technicians":["Wilfrid"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Wilfrid for punctuality, courtesy, advance communication, and overall value for money.","key_phrases":["Wilfrid was prompt","picture of who was coming","15 min warning of his arrival","got our moneys worth"]},"ChZDSUhNMG9nS0VJQ0FnTUNveUlUcFJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A 23-year customer praises Cool Today for consistently exceptional service, impressed even by a new technician's outstanding performance.","key_phrases":["customers for about 23 years","still surprise us with exceptional service","could not have been any better","these days it's rare"]},"ChZDSUhNMG9nS0VJQ0FnTUNvcUxTTmV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["John"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician John for his thorough and exceptional air conditioner service, noting he stands out above all previous technicians.","key_phrases":["John is amazing","very thorough","best technician I have ever had","can't thank you enough for sending John"]},"ChZDSUhNMG9nS0VJQ0FnTURJczRLQVN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","technical_knowledge"],"entities":{"technicians":["Chase"],"services":["maintenance"],"problems":["ac-system-performance"]},"one_line_summary":"Technician Chase arrived on time, communicated clearly, and left the customer satisfied with improved AC performance.","key_phrases":["showed up right on time","kept me informed in a simple and straightforward way","peace of mind knowing the status of my AC system","felt the difference in performance right away"]},"ChdDSUhNMG9nS0VJQ0FnTURJLVl1dTV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism","courtesy","communication","cleanliness","problem_resolution"],"entities":{"technicians":["Ahmad"],"services":["maintenance","ac-repair"],"problems":["clogged-ac-unit","water-leak","ac-shut-off"]},"one_line_summary":"Technician Ahmad quickly resolved a badly clogged and leaking AC unit, impressing the customer with his professionalism, communication, and shoe covers.","key_phrases":["super responsive, getting us on the schedule right away","called early within the expected time window","explained everything clearly and even showed me pictures","signing up for their care plan"]},"ChZDSUhNMG9nS0VJQ0FnTURJMmFhblBREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is very satisfied with a thorough AC maintenance visit during which the technician arrived early and communicated upcoming costs.","key_phrases":["AC maintenance check up","called to let us know he was arriving early","did a thorough check","informed us of expected costs"]},"ChZDSUhNMG9nS0VJQ0FnTURJbGZPMEVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Joseph"],"services":["ac-repair"],"problems":["received-notice-from-another-company-that-a-new-ac-unit-was-needed"]},"one_line_summary":"Joseph provided a detailed and thorough AC inspection that gave the customer confidence their unit was actually running well, contradicting another company's recommendation.","key_phrases":["excellent job checking our air conditioner","very detailed and thorough in his report","all the information we needed to make an informed decision","unit was running well"]},"ChZDSUhNMG9nS0VJQ0FnTURJMGUycUp3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today for their thorough and honest twice-yearly maintenance visit, noting no unnecessary repairs were recommended.","key_phrases":["twice yearly maintenance plan","spent two hours checking out our equipment","passed with flying colors","Very unusual to find a company that is so honest"]},"ChdDSUhNMG9nS0VJQ0FnTURJa2RpWTJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Joseph","Chris"],"services":["ac-repair"],"problems":["a-c-unit-not-working","faulty-wiring-on-sending-unit","aging-system-needing-replacement"]},"one_line_summary":"Technician Joseph arrived within an hour, efficiently diagnosed and repaired wiring issues on an aging A/C unit, continuing a positive history with CoolToday.","key_phrases":["within 1 hour of calling","fixed the wires to my sending unit","system will need to be replaced in the near future","I would highly recommend CoolToday"]},"ChZDSUhNMG9nS0VJQ0FnTURJMUpLZEhnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Maximus","Robert"],"services":["emergency-service","ac-repair","maintenance","ac-installation"],"problems":["water-leak"]},"one_line_summary":"A 20-year customer praises Cool Today's same-day emergency response, with technicians Maximus and Robert working through the night to resolve a water leak and clear a drain line.","key_phrases":["water pouring out of the wall","fit a call with me the same day","worked through the night until 5:30 the next morning","successfully cleared the line, tested the flow"]},"ChZDSUhNMG9nS0VJQ0FnTUNJLV82UVhnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","communication","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["ac-issue"]},"one_line_summary":"Customer praised Cool Today for same-day AC service and quote, courteous staff, and willingness to work on pricing.","key_phrases":["came same day","worked with me on price","courteous, informative and very willing to answer questions","work was completed quickly"]},"ChdDSUhNMG9nS0VJQ0FnSURLMy1UVTBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy","professionalism","scheduling"],"entities":{"technicians":["Ronnie"],"services":["ac-repair","maintenance"],"problems":["water-leak"]},"one_line_summary":"After a previous provider failed to fix their AC on a Friday night, Cool Today sent technician Ronnie who resolved the issue within 10 minutes, earning the customer's maintenance contract.","key_phrases":["had a tech at our house within the hour","back working within 10 minutes","polite and efficient","signed a maintenance contract before he left"]},"ChdDSUhNMG9nS0VJQ0FnTUNJeTZxandRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jose"],"services":["plumbing-inspection","electrical-inspection"],"problems":["new-home-inspection-needed-for-plumbing-and-electrical-panel"]},"one_line_summary":"Customer praised Jose for conducting a thorough and knowledgeable plumbing and electrical inspection on their newer home.","key_phrases":["thorough inspection","plumbing and electrical panel","knowledgeable and pointed out areas","would recommend Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnTUNJaTkyWlNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer has been satisfied with Cool Today across installation and ongoing maintenance of two AC units over three years, praising staff professionalism and knowledge.","key_phrases":["2 new AC units 3 years ago","Cool Today maintains both units","pleasant, knowledgeable and professional","everyone from office staff to technicians"]},"ChdDSUhNMG9nS0VJQ0FnTUNJc2J2TjNRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["mini-split-deep-cleaning-required","overpriced-service-quote"]},"one_line_summary":"Customer received a $2,240 deep cleaning quote for a mini split they paid $1,400 to install and considers the price to be highway robbery.","key_phrases":["highway robbery","over 2000 dollars to clean a mini split","29 dollar inspection","ridiculous"]},"ChZDSUhNMG9nS0VJQ0FnTUNJaXZxWEJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["William"],"services":["ac-repair","plumbing-analysis"],"problems":["water-leak","post-hurricane-helene-plumbing-damage"]},"one_line_summary":"Customer praises technician William for his professional, expert plumbing assessment and leak resolution at a reasonable price following hurricane damage.","key_phrases":["very professional and practical assessment","solve the mystery of a leak coming from behind a wall","reasonable price","will be requesting him to be assigned"]},"ChZDSUhNMG9nS0VJQ0FnTUNJc3ZXZ1pBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly impressed by the technician's professionalism, friendliness, and thorough inspection checklist during a unit maintenance visit.","key_phrases":["very impressed with the professionalism","very respectful of our home","full check list of his inspection","Outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUNPOHV1X2ZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":["ac-unit-malfunction"]},"one_line_summary":"Technician Chris quickly diagnosed and repaired an AC unit the same day, impressing a returning customer with his professionalism and thoroughness.","key_phrases":["accommodate me late that day","informative and thorough","repaired it the same day","They never disappoint"]},"ChZDSUhNMG9nS0VJQ0FnTUNJOHMtYUJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jason for being thorough, professional, and knowledgeable, and highly recommends Cool Today.","key_phrases":["thorough, professional and knowledgeable","walked me through all of the issues","gave great advice","highly recommend Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnTUNJME5pWjh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism","courtesy"],"entities":{"technicians":["Kenyla"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Kenyla Clayton for exceptional HVAC knowledge, communication, professionalism, and fair pricing.","key_phrases":["one of the best hvac technician I've ever met","focusing on explaining & showmanship in regards to AC value","still holding a fair budget","what a refreshing blessing to have a genuine technician"]},"ChZDSUhNMG9nS0VJQ0FnTUR3MmJyS1BnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","cleanliness","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the technician for calling ahead, being courteous, keeping the home clean, and doing a thorough job.","key_phrases":["called when he was on his way","very courteous","not to track any dirt","very happy with his performance"]},"ChZDSUhNMG9nS0VJQ0FnSUNHMzQ3VWFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","pricing"],"entities":{"technicians":["Ahmad"],"services":["maintenance"],"problems":["aging-ac-system"]},"one_line_summary":"Technician Ahmad provided honest, professional advice about an aging AC system, prioritizing the customer's interests over upselling.","key_phrases":["Professional advice for my aging AC system","he could have generated more money","he was honest and I appreciate that kind of integrity","When I replace my system, I will be giving Cool Today a call"]},"ChdDSUhNMG9nS0VJQ0FnSURub3JPQ3dnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","communication","technical_knowledge"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises the Cool Today plumbing technician for being polite, professional, neat, and thorough in explaining the work done.","key_phrases":["polite and professional","finished the job in no time","neat and explained everything","a job well done"]},"ChZDSUhNMG9nS0VJQ0FnTUR3am9QbU9REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Alejandra"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was delighted by technician Alejandra's calm, competent, and professional service during an air conditioner maintenance visit.","key_phrases":["cool, calm, collected and very competent","a delight to meet her","did a great job","lovely young woman"]},"ChZDSUhNMG9nS0VJQ0FnTUR3anVxUFhBEAE":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Adam"],"services":["plumbing"],"problems":["expansion-tank-replacement","water-leak"]},"one_line_summary":"Technician Adam successfully diagnosed and replaced a faulty expansion tank on the hot water heater, resolving a floor water leak, though the customer noted plumbing pricing is high.","key_phrases":["expansion tank replaced","escaped the possible need for a new hot water heater","pricing is high but the work is very reliable","no leaks"]},"ChdDSUhNMG9nS0VJQ0FnTUR3NHJ6NGt3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","communication","punctuality","technical_knowledge","courtesy"],"entities":{"technicians":["Kevin"],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal customer praises Cool Today's responsiveness, easy scheduling, clear communication, and knowledgeable technician Kevin.","key_phrases":["very responsive","schedule an appointment easily","when they say they will - they do","Very knowledgeable, nice man"]},"ChdDSUhNMG9nS0VJQ0FnTUR3b3I2V3pnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["ac-installation","maintenance","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their new AC purchase and praises the outstanding value of Cool Today's $19.95/month service agreement covering HVAC, plumbing, and electrical.","key_phrases":["Price was right","service agreement was outstanding","knowledgeable and efficient","A deal too good to pass on"]},"ChdDSUhNMG9nS0VJQ0FnTUR3Z3FYbnBBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","technical_knowledge","courtesy","responsiveness"],"entities":{"technicians":["Bolduc"],"services":["maintenance"],"problems":["difficulty-scheduling-tune-up-with-competitor","air-conditioner-tune-up-needed"]},"one_line_summary":"Customer switched from an unresponsive competitor to Cool Today, where technician Bolduc impressed with his expertise, product knowledge, and courteous service during an AC tune-up.","key_phrases":["extremely satisfied with Mr. Bolduc expertise and product knowledge","made an appointment within 4 days","Very courteous also","whole heartily recommended Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnTUR3d3FQamZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["old-company-recommended-new-unit-replacement","needed-new-air-conditioning-unit"]},"one_line_summary":"Customer switched to Cool Today for a new AC installation after they beat the competitor's price by thousands and did a great job with the install.","key_phrases":["beat my old company's price by thousands","great job with the installation","couldn't be happier","changed my air conditioning service to Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnTUR3dFAyU3dnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience with reasonable pricing and same-day service from a courteous and professional team.","key_phrases":["prices were very reasonable","jumped through hoops","got me up and running same day","courteous and professional"]},"ChZDSUhNMG9nS0VJQ0FnTUR3bElpc0pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Nick","John"],"services":["ac-repair"],"problems":["frozen-air-conditioner","faulty-valves"]},"one_line_summary":"Nick and John from Cool Today successfully repaired a frozen air conditioner, replacing valves and restoring proper cooling after a 5-hour service visit.","key_phrases":["ac was frozen over","almost 5 hours","working perfectly","recommend them highly"]},"ChZDSUhNMG9nS0VJQ0FnSURnNl9UbFZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication","cleanliness","pricing"],"entities":{"technicians":[],"services":["plumbing","ac-installation","garbage-disposal"],"problems":["faucets-for-4-new-sinks-needed-proper-installation","existing-garbage-disposal-needed-to-be-attached","2-toilets-needed-replacement"]},"one_line_summary":"A plumbing technician arrived on time, worked nearly 8 hours installing faucets, a garbage disposal, and toilets, delivering professional and tidy work that made the membership worthwhile.","key_phrases":["arrived promptly at the appointment time","worked non-stop for almost 8 hours","membership paid for itself in one visit","nothing but good experiences with the whole company"]},"ChZDSUhNMG9nS0VJQ0FnTUN3X2JQWk5BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technicians thoroughly checked the system and answered all questions in detail, leaving the customer feeling more confident about how their system operates.","key_phrases":["did a great job today","check the entire system for accurate operation","answered all my questions in detail","feel a little more confident on how my system operates"]},"ChdDSUhNMG9nS0VJQ0FnTUN3MmVXR3pRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly satisfied with a thorough and knowledgeable technician who educated them during the service visit and felt the pricing was fair.","key_phrases":["very thorough and knowledgeable","let me watch and learn","told and showed me what to lookout for","satisfied with the service we received for the price"]},"ChZDSUhNMG9nS0VJQ0FnSUNKM3FQZlZ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","communication","scheduling"],"entities":{"technicians":["Scott","Paul","Fred"],"services":["ac-installation","maintenance","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer praises Cool Today's sales-to-install experience and ongoing maintenance service, highlighting punctuality, professionalism, and communication across multiple interactions over several years.","key_phrases":["far exceeded my expectations","Communication was excellent and that is a huge thing","my go-to A/C company","system is working great"]},"ChZDSUhNMG9nS0VJQ0FnTUN3LXNqQlpBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","punctuality","courtesy","communication"],"entities":{"technicians":["Dean"],"services":["maintenance"],"problems":["system-problems"]},"one_line_summary":"Dean arrived on time for a maintenance check, accommodated a busy schedule, and clearly explained system issues.","key_phrases":["accommodate my busy schedule","arrived on time","explained my systems problems in a way that I could understand","very pleasant"]},"ChZDSUhNMG9nS0VJQ0FnTUN3c3BxWFhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Chris for his professionalism, clear explanations, and Spanish-language communication during an AC service visit.","key_phrases":["excellent and professional very nice gentleman","Very explanatory of what he was doing","he speak Spanish where we could understand him","You did a good job"]},"ChdDSUhNMG9nS0VJQ0FnTUN3MU8zbW93RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","responsiveness","scheduling"],"entities":{"technicians":[],"services":["plumbing"],"problems":["shower-faucet-not-working","incorrect-diagnosis-requiring-full-faucet-replacement","overpriced-repair-quote"]},"one_line_summary":"Customer received an $1,800 quote for a shower faucet repair that turned out to be a $50 DIY fix, and the technician lacked the necessary parts to complete the job.","key_phrases":["quoted 1800.00$ to replace the faucet","purchased a new knob and cartridge for less than 50$","didn't even have the part on his truck","most absurd price for a simple fix"]},"ChdDSUhNMG9nS0VJQ0FnTURRNTdtMXN3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"The technician completed the service quickly, clearly explained the work done, offered non-pushy upgrade recommendations, and assured the customer of ongoing support.","key_phrases":["fast","explained what he did for the service","wasn't over bearing","call and they would take care of it"]},"ChZDSUhNMG9nS0VJQ0FnTURRejhyb2RBEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["ac-repair","plumbing","ac-installation","electrical"],"problems":["water-leak"]},"one_line_summary":"Customer praises AC and electrical services but is deeply frustrated with repeated plumbing failures, including a water softener installation that doubled her water bill and technicians who arrived late and misdiagnosed the problem.","key_phrases":["more miss than hit","water bill has doubled","3 hours after the appointment window","go with another company"]},"ChdDSUhNMG9nS0VJQ0FnTURRazZLN3BnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","cleanliness","communication"],"entities":{"technicians":["Myuola"],"services":["maintenance"],"problems":["unfamiliar-with-heat-pump-age-and-operation"]},"one_line_summary":"A new homeowner was thoroughly impressed by technician Myuola's courteous, knowledgeable, and patient service during a heat pump check.","key_phrases":["answered all my questions and then some","took his time with me","Very courteous, clean knowledgeable","my experience was just too good"]},"ChZDSUhNMG9nS0VJQ0FnTURRbGVyN0F3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["maintenance"],"problems":["water-leak"]},"one_line_summary":"Technician arrived promptly and successfully unclogged a stubborn kitchen drain via the roof vent stack after multiple attempts.","key_phrases":["came well within the 4 hour time period","friendly and professional","tried unclogging from the roof through the vent stack and was successful","Great job"]},"ChdDSUhNMG9nS0VJQ0FnTURRcVphd3NBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Cody","Randy","Chris"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cody, Randy, and Chris for their professionalism, communication, and thoroughness during a new vent installation.","key_phrases":["never had a bad experience with CoolToday","kept us in the loop","double check things before cutting any holes","continually impressed"]},"ChZDSUhNMG9nS0VJQ0FnTURRMVp5TGR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":["possible-mold-build-up"]},"one_line_summary":"John performed a thorough system check, addressed a mold concern with helpful suggestions, and impressed the customer with his pleasant personality.","key_phrases":["made sure everything in the system was working","responded to my concern about the possible mold build up","provided useful suggestions on how to proceed","pleasant personality"]},"ChdDSUhNMG9nS0VJQ0FnTUNRbHFxbV9nRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism","responsiveness","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["inconsistent-technicians-unfamiliar-with-system","repeated-unresolved-issues","upselling-unnecessary-services","no-callback-from-management"]},"one_line_summary":"Customer reports repeated disappointment with rotating unfamiliar technicians, unresolved issues, aggressive upselling, and a lack of follow-up communication.","key_phrases":["someone new who isn't familiar with my system","they prioritize sales over actual customer satisfaction","worthless, won't even give you a call back","high prices they charge"]},"ChdDSUhNMG9nS0VJQ0FnTUNRd2FUenFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician's professionalism, clear communication, honest approach without upselling, and fair pricing.","key_phrases":["did not try to up-sell anything","honest suggestions","fair prices","Excellent customer service"]},"ChZDSUhNMG9nS0VJQ0FnSURBazg2cVZnEAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","pricing"],"entities":{"technicians":["Brian"],"services":["ac-installation","halo-water-purification","annual-inspections"],"problems":["generator-underperformed-during-storm-lasting-only-3-days-instead-of-promised-2-weeks","water-leak","overall-dissatisfaction-with-value-received"]},"one_line_summary":"Customer is deeply disappointed with a generator that failed to perform as promised by technician Brian and ongoing confusion about their Halo water purification system.","key_phrases":["generator would provide enough energy for the entire house for two weeks","first storm we had just three days of energy","different instructions on one project","against my better judgements"]},"ChdDSUhNMG9nS0VJQ0FnTUNReE9MVTJRRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","pricing"],"entities":{"technicians":[],"services":["plumbing"],"problems":["hurricane-damage-reconnection"]},"one_line_summary":"Customer found the plumber knowledgeable but chose a competitor after Cool Today's estimate came in significantly higher for post-hurricane reconnection work.","key_phrases":["very knowledgeable","estimate was significantly higher","did not use them","reconnecting everything in my house from the hurricanes"]},"ChdDSUhNMG9nS0VJQ0FnTURneF9pRDlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer praises Cool Plumbing for same-day service and arriving earlier than expected to fix a kitchen sink leak.","key_phrases":["life saver","same day we called","came earlier than expected","Cool Plumbing saved the day"]},"ChdDSUhNMG9nS0VJQ0FnTURnMzdlQWxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Anthony"],"services":[],"problems":[]},"one_line_summary":"Technician Anthony Baldwin impressed the customer with clear explanations, thorough option discussions, and careful, respectful behavior in the home including around pets.","key_phrases":["explain everything in a clear and concise manner","discussed all options","wore booties while in our home","took extra care around our beloved pets"]},"ChdDSUhNMG9nS0VJQ0FnTURnaV9HWnhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Jimmy","Fred","Freddy"],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises technicians Jimmy, Fred, and Freddy for friendly, knowledgeable service and a great deal.","key_phrases":["outstanding job","Friendly service answered our questions","even a few we didn't think about","great deal"]},"ChZDSUhNMG9nS0VJQ0FnTURnM3R2QlpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","problem_resolution","courtesy","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician arrived promptly, successfully unclogged a drain to the street despite heavy rain, and impressed the customer with politeness and a follow-up recommendation.","key_phrases":["came well within the 4 hour time period","tried one more time and was successful","very polite and suggested a follow up action","always pleased with Cool Today Plumbing"]},"ChZDSUhNMG9nS0VJQ0FnTURnbWFMeklBEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing","technical_knowledge","courtesy","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["drain-clearing","plumbing"],"problems":["clogged-main-toilet","hair-clog-in-master-bath-sink"]},"one_line_summary":"Customer was satisfied with the quick and effective drain clearing but found the $440 price for 30 minutes of work excessively high.","key_phrases":["$440 to unclog the main toilet and snake the master bath sink","took all of 20-25 min","did excellent work and was very pleasant","WOW, that was a lot of money for half an hour"]},"ChZDSUhNMG9nS0VJQ0FnTURnMmRpUFhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Marion"],"services":["plumbing"],"problems":[]},"one_line_summary":"Technician Marion delivered fast, knowledgeable, and courteous plumbing service, even taking care to protect the customer's carpet with shoe covers.","key_phrases":["Marion was awesome","Very knowledgeable and polite","Put shoe covers on to protect my (newly cleaned) carpet","Fast and excellent service"]},"ChdDSUhNMG9nS0VJQ0FnTURncnZmSHlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":["John"],"services":["maintenance","ac-repair","plumbing","electrical"],"problems":[]},"one_line_summary":"Long-time customer praises Cool Today's thorough and reasonably priced services across plumbing, HVAC, and electrical, highlighting technician John's knowledgeable recommendation during a routine maintenance visit.","key_phrases":["always thorough and reasonable in price","effective and inexpensive piece to ensure the best protection","level of expertise and care each of the technicians brings","use CoolToday for all plumbing, HVAC, and electrical work"]},"ChdDSUhNMG9nS0VJQ0FnTURndG9lMHFRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being punctual, professional, and knowledgeable, rating him a perfect 10 out of 10.","key_phrases":["Exceptional Performance","right on time","very professional, knowledgeable, and informative","on a scale of 1-10, he was a 10"]},"ChZDSUhNMG9nS0VJQ0FnTURnd3RUcWFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jimmy"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a complete HVAC system with ductwork installed and praised the professionalism of the entire team, noting continued satisfaction as a repeat customer.","key_phrases":["complete HVAC system including duct work","professional and polite","continue to be satisfied","used Cool Today previously"]},"ChdDSUhNMG9nS0VJQ0FnTURndEt2U2pnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["William"],"services":["plumbing"],"problems":["major-plumbing-issue"]},"one_line_summary":"A plumber named Bill arrived within two hours on a Saturday, expertly resolved a major plumbing issue, and charged a very fair price.","key_phrases":["within two hours","knew exactly what the issue was","resolved everything efficiently","price was MORE than fair"]},"ChdDSUhNMG9nS0VJQ0FnTURndU9hNHB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":["Nate"],"services":["maintenance","heating","ac-repair"],"problems":[]},"one_line_summary":"Technician Nate arrived on time and professionally performed a thorough maintenance visit including filter changes, system testing, UV light replacement, and unit cleaning.","key_phrases":["on time and very polite","very knowledgeable and professional","changed the filters inside the house","cleaned the entire unit"]},"ChZDSUhNMG9nS0VJQ0FnTURnd0xILWJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","pricing","professionalism"],"entities":{"technicians":["Kevin"],"services":["backflow-inspection"],"problems":["water-leak"]},"one_line_summary":"Kevin performed a prompt and informative backflow inspection at excellent pricing, leaving the customer highly satisfied.","key_phrases":["prompt and very personable","very informative on what all would happen","Excellent pricing","Will definitely use them again"]},"ChdDSUhNMG9nS0VJQ0FnTUNneGU3WnR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-installation","heating","maintenance"],"problems":["mold-and-dirt-in-ducts"]},"one_line_summary":"Customer highly recommends Cool Today after a new heating/cooling unit installation and a separate duct cleaning service, praising knowledgeable and friendly staff.","key_phrases":["Excellent all around","Explained options and prices, answered questions","friendly and knowledgeable","cleaned all ducts to remove mold and dirt"]},"ChZDSUhNMG9nS0VJQ0FnSUQwc3NyeFl3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Samuel"],"services":["maintenance"],"problems":["mildew-growing-inside-hvac-unit"]},"one_line_summary":"Technician Samuel arrived on time, thoroughly explained his work, identified mildew growth, and left the HVAC unit running perfectly.","key_phrases":["arrived right on time","explained everything he was doing","showed me where the mildew was growing","working at maximum efficiency"]},"ChdDSUhNMG9nS0VJQ0FnTUNnNmRMeHRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today for their promptness, attention to detail, and long-term AC installation and service.","key_phrases":["Very prompt","excellent attention to detail","generous with his time","serviced it since new"]},"ChdDSUhNMG9nS0VJQ0FnTUNnbHRXSTlnRRAB":{"sentiment":"neutral","sentiment_score":0.3,"aspects_mentioned":["punctuality","problem_resolution","pricing","professionalism","communication"],"entities":{"technicians":[],"services":["plumbing"],"problems":["clogged-or-malfunctioning-toilet"]},"one_line_summary":"Tech arrived on time and fixed the toilet at a reasonable price, but the customer was frustrated by an unnecessary upsell attempt for a new toilet.","key_phrases":["showed up on time","got the toilet working","trying to sell me a new toilet","the price was reasonable"]},"ChdDSUhNMG9nS0VJQ0FnTUNnbUozYXdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Ryan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had an outstanding experience with technician Ryan, praising his courtesy, knowledge, cleanliness, and thoroughness.","key_phrases":["amazing experience","courteous","knowledgeable","neat clean and thorough"]},"ChZDSUhNMG9nS0VJQ0FnTURBc19MOURREAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":["Mike"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Mike did excellent work repairing a refrigerator waterline, though pricing was noted as slightly high.","key_phrases":["excellent job repairing the line","informing us of some issues","prices are a little high","technician does quality work"]},"ChZDSUhNMG9nS0VJQ0FnTURBamZYNkxREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":["water-leak","loose-shower-head"]},"one_line_summary":"Customer was impressed by the fast response, honest diagnosis, and fair pricing when a plumber fixed a loose shower head causing low water pressure.","key_phrases":["went to the house within 3 hrs","didn't charge me for the work","service fee was even less than what I expected","amazing experience"]},"ChZDSUhNMG9nS0VJQ0FnTURBazlEbU1BEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","professionalism","pricing","responsiveness","problem_resolution","courtesy"],"entities":{"technicians":["Donna"],"services":["ac-installation","maintenance"],"problems":["undisclosed-dispatch-fee-charged-when-no-service-was-performed","difficulty-reaching-service-manager","no-record-of-promised-refund","unwanted-upselling-during-home-visit"]},"one_line_summary":"Customer describes a frustrating experience involving an undisclosed $89 dispatch fee, aggressive upselling, and repeated failures to reach management for resolution after a tankless water heater service visit.","key_phrases":["didn't know why he was there","charged $89 for a dispatch fee","no record of this conversation","Cool Today - actually Terrible Today"]},"ChdDSUhNMG9nS0VJQ0FnTURBbGVyY3ZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","punctuality","professionalism"],"entities":{"technicians":["Ken"],"services":["plumbing"],"problems":["complicated-toilet-connection-problem-in-old-pipe-system"]},"one_line_summary":"Technician Ken Planz competently resolved a complex toilet connection issue in an old pipe system, completing the job thoroughly and on time.","key_phrases":["complicated toilet connection problem","competent and thorough","explained all the issues","completed the job in a timely fashion"]},"ChdDSUhNMG9nS0VJQ0FnTURBaUlhSDJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance","plumbing"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Cool Today's friendly, knowledgeable technicians and consistent issue resolution across both AC and plumbing services.","key_phrases":["friendly and very knowledgeable","resolved in a timely manner and within reason","used Cool Today several times","used them for plumbing services"]},"ChZDSUhNMG9nS0VJQ0FnTURBaUxhZGJ3EAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","scheduling","pricing","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":["filter-not-replaced-during-maintenance","coil-cleaning-not-performed","misleading-appointment-scheduling","upselling-during-visit"]},"one_line_summary":"Customer feels misled after being promised filter replacement and coil cleaning during a maintenance appointment, only to be told these services cost extra and to be pressured into expensive package deals.","key_phrases":["I feel that I was scammed and misled","cleaning the coils was an exorbitant extra fee","kept pushing me to buy a package deal","technician blamed the incident on the lady who scheduled it"]},"ChdDSUhNMG9nS0VJQ0FnTUNBNS1xMnd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","professionalism","punctuality","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-installation","plumbing","electrical"],"problems":[]},"one_line_summary":"Customer had a flawless HVAC buying and installation experience, praising knowledgeable sales rep Chris, competitive pricing, and a fast friendly crew.","key_phrases":["knowledgeable and attentive sales guy Chris","competitive prices","excellent, fast and friendly installation crew","gets job done on time and as promised"]},"ChZDSUhNMG9nS0VJQ0FnSURLc0pQQUJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","problem_resolution","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Cool Today for professional, punctual, and effective service from first call to problem resolution.","key_phrases":["everyone is professional and very helpful","showed up when he was supposed to","Fixed the problem","reported back to me what the issue was"]},"ChZDSUhNMG9nS0VJQ0FnSUNwbzhySmF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"A loyal customer of over 5 years praises Cool Today for exceptional customer service, transparent communication, and no-pressure recommendations during regular HVAC servicing.","key_phrases":["Customer service has been exceptional","take the time to explain their recommendations","no pressure","awesome business all around"]},"ChdDSUhNMG9nS0VJQ0FnTUNBb2ZEdGd3RRAB":{"sentiment":"negative","sentiment_score":-0.2,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","pricing","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["fan-motor-replacement-under-factory-warranty","excessive-labor-quote-of-750"]},"one_line_summary":"Customer appreciated punctual and professional service but found the $750 labor quote for a warranty fan motor replacement excessively high.","key_phrases":["showed up quickly, and on time","$750 labor to change a fan motor","$750 per hour seems excessive","getting additional estimates"]},"ChZDSUhNMG9nS0VJQ0FnTUNBdHNXU0pnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","responsiveness","communication","scheduling"],"entities":{"technicians":["Robert"],"services":["maintenance","ac-installation"],"problems":["air-conditioner-failure-during-90-degree-heat"]},"one_line_summary":"Customer praises Cool Today's rapid response for emergency AC installation in extreme heat and commends technician Robert for a thorough maintenance visit.","key_phrases":["within a couple hours a technician was out","new unit was installed the next day","polite, personable and knowledgeable","I cannot say enough good things about this company"]},"ChZDSUhNMG9nS0VJQ0FnTUNBNm9MVk9REAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["ac-installation","maintenance","heating"],"problems":["incorrect-air-handler-installed","heat-not-working","water-leak","overpriced-repair-quote","unanswered-messages","hung-up-on-during-call"]},"one_line_summary":"Customer reports a series of failures including a wrong air handler installation, an inflated drain line repair quote, an inaccurate diagnosis, and being hung up on when calling for support.","key_phrases":["installed the incorrect air handler","almost $400 to clean/clear the drain line","poured water down it and it came out","called in which I was hung up on"]},"ChdDSUhNMG9nS0VJQ0FnTUNBa3ZXQW9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"The installer was praised for being friendly, knowledgeable, and joyful while completing the work.","key_phrases":["very friendly","very knowledgeable about what he was doing","did his work joyful"]},"ChZDSUhNMG9nS0VJQ0FnTUNBa3V2ZURnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Agbor"],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises technician Agbor for his dedication, knowledge, and professionalism while servicing three AC units after dark.","key_phrases":["worked like a dog, two hours into pitch dark","knowledgeable, polite, and highly articulate","with Cool Today for more than a decade","great service such as this"]},"ChdDSUhNMG9nS0VJQ0FnTUNBak1qYmtBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"A long-term customer praises Cool Today's technicians for consistent punctuality, knowledge, and professionalism across multiple years of AC installation and service.","key_phrases":["always been punctual","knowledgeable & helpful","serviced my air conditioner for the past several years","wish all of my service people were this professional"]},"ChdDSUhNMG9nS0VJQ0FnSURfMTYtNDNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","punctuality","communication","courtesy","problem_resolution"],"entities":{"technicians":["Jeffery"],"services":["plumbing","ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises Cool Today's easy scheduling, punctual and courteous technician Jeffery, and successful plumbing repair, noting loyal use of both plumbing and HVAC services.","key_phrases":["convenient and easy to schedule","punctual and had updates as to when they were on the way","polite, courteous, and friendly","will use no one else for my HVAC or plumbing needs"]},"ChdDSUhNMG9nS0VJQ0FnSURfc2R2MzFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","pricing","professionalism"],"entities":{"technicians":["Joseph"],"services":["electrical","plumbing"],"problems":[]},"one_line_summary":"Customer praises Cool Today for responsive customer service and the professionalism of technician Joseph Robinson for electrical and plumbing needs.","key_phrases":["best company in Southwest FL","communicated when he would arrive","troubleshoot the problem on the phone to save on the cost","extremely professional"]},"ChdDSUhNMG9nS0VJQ0FnSURfX3JUSjJ3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":["Donald"],"services":["ac-repair","heating","emergency-service"],"problems":["heat-not-working","thermostat","unnecessary-2800-rewiring-quote"]},"one_line_summary":"Customer alleges technician Donald gave a fraudulent $2800 rewiring quote for a heating issue that another company fixed for $99, calling it a scam.","key_phrases":["quoted $2800 to rewire","cost $99 to fix it","nothing wrong with the wires","they work on commission basis"]},"ChZDSUhNMG9nS0VJQ0FnSURfNHN5RFlBEAE":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality","communication","responsiveness","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":["ac-unit-not-installed-level","bypass-duct-work-not-removed-during-original-installation","dirty-evaporator-coils-from-insulation-and-excessive-moisture","coil-replacement-required","higher-electric-bills-due-to-unit-running-harder","potential-air-quality-concern-from-wet-duct-work"]},"one_line_summary":"Customer details a years-long series of problems stemming from a faulty original AC installation, compounded by repeated missed diagnoses, a $2,400 charge he feels should be reimbursed, and management completely ignoring his escalation attempts.","key_phrases":["band-aid fixes","completely ghosted me","negligence and shortcuts by your install team","$2400 for issues that were because of the negligence"]},"ChZDSUhNMG9nS0VJQ0FnSUNfa3BMMElBEAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge","communication","pricing"],"entities":{"technicians":[],"services":["ac-installation","backflow-certification"],"problems":["wrong-valve-installed-during-backflow-replacement","backflow-damaged-by-roofing-company","installation-failed-certification"]},"one_line_summary":"After initially installing the wrong backflow valve and going silent, the company eventually followed up, corrected the issue, and issued a partial refund, earning a 5-star rating.","key_phrases":["came out the same day to replace a backflow","failed the installation advising me that the wrong valve was installed","that's the last that I heard","resolved the issue and issued a partial refund"]},"ChdDSUhNMG9nS0VJQ0FnSUNZazRyZXFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Phil","James","Arron","Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer praises the entire Cool Today team for excellent service and personalized customer care, calling out multiple staff members by name.","key_phrases":["excellent service","top-notch customer care","truly want to help you","tailor their services to your needs"]},"ChZDSUhNMG9nS0VJQ0FnSURfME5DTklBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","technical_knowledge","pricing","courtesy","professionalism"],"entities":{"technicians":["Billy"],"services":["ac-repair"],"problems":["a-c-not-working"]},"one_line_summary":"Technician Billy quickly repaired the AC in a new home and was praised for being kind, efficient, and reasonably priced.","key_phrases":["came quickly and repaired it","He was kind and very efficient","pricing was reasonable","do recommend Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnSUNfeFpDYUxBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Marion"],"services":["plumbing-inspection","maintenance","ac-repair","electrical"],"problems":[]},"one_line_summary":"Customer praises Marion from Plumbing Today for a thorough and professional plumbing inspection and highly recommends their multi-service maintenance agreements.","key_phrases":["very thorough and professional","checked all the sinks drains every thing","flushed the hot water tank","maintenance agreement with them for Cool Today Plumbing Today and Electric Today"]},"ChZDSUhNMG9nS0VJQ0FnSUNfX3AzUk5nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","courtesy","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Mike"],"services":[],"problems":[]},"one_line_summary":"Customer praises easy scheduling and technician Mike's pleasant demeanor, knowledge, and quick resolution of concerns.","key_phrases":["very easy to set up appointment","Mike was very pleasant and knowledgeable","addressed our concerns very quickly","great customer service skills"]},"ChdDSUhNMG9nS0VJQ0FnSUNfeHJEd3lRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["responsiveness","punctuality","communication","pricing"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer is satisfied with their new AC system installation and ongoing service, though notes some uncertainty about pricing competitiveness.","key_phrases":["service people very responsive","show up on time","could have spent less money","sometimes you get what you pay for"]},"ChZDSUhNMG9nS0VJQ0FnSUNfMk9UNmFREAE":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["professionalism","punctuality","scheduling"],"entities":{"technicians":[],"services":["gas-plumber"],"problems":["technician-arrived-outside-the-scheduled-time-window"]},"one_line_summary":"Customer was pleased with the technician's professionalism but frustrated that he arrived over two hours before the confirmed 12-4pm window.","key_phrases":["very professional service man","here at 9:30 am","window was between 12 and 4 pm","hope it doesn't happen again"]},"ChZDSUhNMG9nS0VJQ0FnSURmNTlPWGJBEAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["pricing","communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["water-softener","ac-repair","maintenance"],"problems":["water-leak","misleading-information-from-salesman-about-salt-frequency","no-manual-provided-with-unit"]},"one_line_summary":"A long-time Cool Today customer feels misled by inaccurate sales information about their water softener and is frustrated by a $175 charge for a 30-minute visit that resolved nothing new.","key_phrases":["charged me 175 dollars for 1/2 hrs","salesman said to add salt once a year","unit comes with no manual","not now"]},"ChZDSUhNMG9nS0VJQ0FnSURmcDYteUhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Isaiah"],"services":["heating","maintenance"],"problems":["heater-not-working-properly"]},"one_line_summary":"Customer praises technician Isaiah for going above and beyond to fix her heater and was impressed enough to sign up for a preventative maintenance plan.","key_phrases":["best choice I could have made","went above and beyond to figure out the problem","sign up for the preventative maintenance plan","so happy I called them"]},"ChZDSUhNMG9nS0VJQ0FnSURmdloteEtBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","problem_resolution","pricing"],"entities":{"technicians":["Miguel"],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Technician Miguel impressed the customer with his patience, professionalism, and efficient plumbing repair at a fair cost.","key_phrases":["patient and understanding","took the time to explain different options","repair was completed with efficiency","fair cost"]},"ChdDSUhNMG9nS0VJQ0FnSURmZ19Xbm9nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Chris"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Chris M. for being thorough, communicative, and professional during a maintenance visit, expressing intent to continue using Cool Today's services.","key_phrases":["Chris was phenomenal","thorough and explained the process as he went along","tremendous asset to the Cool Today company","love to have Chris return as our tech for next year's maintenance"]},"ChdDSUhNMG9nS0VJQ0FnSURmdmJtSGlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jameson","Ryan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today for commercial AC needs, praising technicians Jameson and Ryan for their honesty, hard work, and efficiency.","key_phrases":["greatest technicians","honest and hard working","get the job done as efficiently as possible","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURmdnNQZ1hBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","professionalism","punctuality"],"entities":{"technicians":["Roman"],"services":["water-treatment","ac-repair"],"problems":["water-leak","corroded-couplings"]},"one_line_summary":"Roman Sherman efficiently handled a scheduled water treatment service and resolved a pool heater gas leak by replacing corroded couplings, earning high praise for expertise and fair pricing.","key_phrases":["swiftly dealt with scheduled service","replaced all the couplings that had corroded","Master plumbing certifications","putting the customer first"]},"ChZDSUhNMG9nS0VJQ0FnSURmeWMzZFZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":["Mike"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Mike professionally and expertly repaired a slab leak and impressively cleaned up afterward, earning a strong recommendation.","key_phrases":["leak in the slab","very professional, courteous and excellent","cleaned up after finishing","no plumber has ever done that before"]},"ChZDSUhNMG9nS0VJQ0FnSURmbm8yWEJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["kitchen-faucet-replacement-needed"]},"one_line_summary":"Customer had a smooth experience with Cool Today for a kitchen faucet installation, praising the helpful staff, text confirmation, and skilled technician.","key_phrases":["very helpful and quickly set up an appointment","text confirming the arrival time","pleasant, efficient and skilled","would not hesitate to contact Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSUR4M2F6dnlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","technical_knowledge","responsiveness"],"entities":{"technicians":["Joshua"],"services":["plumbing"],"problems":["garbage-disposal-stopped-working","garbage-disposal-dead"]},"one_line_summary":"Technician Joshua quickly and cleanly replaced a dead garbage disposal under the customer's service agreement, earning a strong recommendation.","key_phrases":["garbage disposal stopped working","Joshua was clean and neat","completed the repair in record time","service agreement with Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSURmenVxNjZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["emergency-plumbing-issue","other-repairs"]},"one_line_summary":"Customer praises Cool Today for being the only company to respond quickly to an emergency plumbing issue and completing additional repairs successfully.","key_phrases":["emergency plumbing issue","only company that would come the next day","other repairs that needed fixing","did a great job"]},"ChZDSUhNMG9nS0VJQ0FnSURmenZtaVZBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Kenyla"],"services":["maintenance"],"problems":["aging-ac-unit-assessment"]},"one_line_summary":"Technician Kenyla C. impressed the customer with her knowledge and professionalism while assessing an older AC unit, earning future business when replacement is needed.","key_phrases":["very knowledgeable and explained everything","so I could understand the status of my older unit","very professional and a sweet person to talk to","will definitely call your company"]},"ChZDSUhNMG9nS0VJQ0FnSURmeEtHZ05REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Ryan"],"services":["plumbing","electrical"],"problems":["disconnect-powered-roof-vents"]},"one_line_summary":"Longtime customer praised Ryan for quickly handling powered roof vent disconnection, following a positive prior replumbing experience.","key_phrases":["very quickly ascertained what needed to be done","disconnect powered roof vents","Highly recommended","previously used Plumbing Today to replumb our house with good results"]},"ChZDSUhNMG9nS0VJQ0FnSURmMk5ERUJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["plumbing","electrical","ac-installation","maintenance"],"problems":[]},"one_line_summary":"Long-time customer highly recommends Cool Today for their punctuality, reasonable pricing, and quality work across plumbing, electrical, and AC maintenance services.","key_phrases":["arrive on time","prices are very reasonable","do excellent repairs","highly recommend them for maintenance work"]},"ChZDSUhNMG9nS0VJQ0FnSURmaU1DVmVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","pricing","responsiveness","problem_resolution","courtesy","professionalism","cleanliness"],"entities":{"technicians":["Ken"],"services":["ac-repair"],"problems":["unspecified-hvac-issue-requiring-same-day-repair"]},"one_line_summary":"Customer highly recommends Cool Today after technician Ken Planz provided same-day, affordable, and professional service by identifying and fixing the problem on the spot.","key_phrases":["same day I called","very affordable","identified the problem and proceeded to fix it on the spot","courteous, professional and tidy"]},"ChZDSUhNMG9nS0VJQ0FnSURmcUpEbllREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","cleanliness","professionalism","courtesy"],"entities":{"technicians":["Jonathan","Esteban"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Jonathan and Esteban delivered an excellent HVAC installation, arriving on time, answering all questions, and leaving the site completely clean.","key_phrases":["arrived timely","answered all questions along the way","performed the work and cleanup tirelessly","experienced professionals who take pride in their work"]},"ChZDSUhNMG9nS0VJQ0FnSUNmMzctUWZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-problems"]},"one_line_summary":"Customer praises the entire Cool Today team for their professionalism, communication, responsiveness, and skilled problem-solving in resolving AC issues.","key_phrases":["professional, attentive to AC problems","communicated with me at all times","quick to respond","worked as a team to remedy the situation expeditiously"]},"ChZDSUhNMG9nS0VJQ0FnSURmNk5HWlF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Kevin"],"services":["electrical"],"problems":["minor-electrical-problems","home-safety-concerns"]},"one_line_summary":"Customer highly praises electrician Kevin Silva for his professionalism, personable manner, and helpful safety recommendations.","key_phrases":["excellent electrical technician","improve the safety of my home","very professional and personable","personnel are exemplary"]},"ChdDSUhNMG9nS0VJQ0FnSUNmcjhHeS1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","professionalism","pricing","technical_knowledge","courtesy"],"entities":{"technicians":["David"],"services":["electrical-inspection"],"problems":["lights-flickering-when-washer-was-in-agitator-cycle"]},"one_line_summary":"Technician David arrived on time during the holidays, professionally diagnosed a flickering lights issue, and the customer praised the fair $89 service fee.","key_phrases":["quick appointment during the holidays","arrived on time with a neat and professional appearance","treated so fairly by contractors","will keep their number handy"]},"ChdDSUhNMG9nS0VJQ0FnSUNmeTdDOHN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Billy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Billy Kerimi for his thoroughness, patience, and respectful demeanor during service visits.","key_phrases":["specifically ask for him","explains everything to me","does not mind my questions","kind responsible and respectful"]},"ChdDSUhNMG9nS0VJQ0FnSUNmeHVIbmdRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Adam H delivered excellent AC maintenance service, addressing all questions and concerns professionally.","key_phrases":["Maintenance service for our AC was excellent","questions and concerns were addressed","work was reviewed and paperwork provided","A professional job"]},"ChZDSUhNMG9nS0VJQ0FnSUNTbGM3T1BBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism","cleanliness","courtesy","scheduling"],"entities":{"technicians":["Vince","Bryan","Paul","Carlos","Ivan","Victor","Tom"],"services":["ac-repair","ac-installation","maintenance","ductwork"],"problems":["water-leak","ac-condenser-failure","no-airflow"]},"one_line_summary":"Customer praises Cool Today across multiple service visits for fast response, knowledgeable technicians, and thorough work on AC repairs, condenser replacement, and ductwork airflow issues.","key_phrases":["THATS AMAZING CUSTOMER SERVICE","service tech Vince was at the house first thing this morning","neat they were in the prep area in the garage","worked very well together as a team"]},"ChdDSUhNMG9nS0VJQ0FnSUR2cmZ1bXVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy","communication"],"entities":{"technicians":["William"],"services":["plumbing","warranty"],"problems":[]},"one_line_summary":"Technician William arrived on time, was professional and informative, leading the customer to purchase a warranty policy.","key_phrases":["arrived on time","professional, friendly and very informative","look forward to working with Cool Today plumbing","purchased a warranty policy"]},"ChZDSUhNMG9nS0VJQ0FnSUR2OFlhV1VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Chris","Anthony","Carlos","Tom"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a seamless experience with Cool Today from initial consultation through installation, praising the team and a lifetime warranty on the product.","key_phrases":["terrific to deal with","my experience was seamless","lifetime warranty on their product","installation by Carlos and Tom's supervision"]},"ChdDSUhNMG9nS0VJQ0FnSUR2dnZXUy1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Anthony"],"services":["maintenance","ac-repair","ac-installation"],"problems":["air-quality","system-efficiency"]},"one_line_summary":"Technician Anthony performed a thorough AC tune-up, explained maintenance tips and membership options, and recommended a UV light upgrade at reasonable pricing.","key_phrases":["very thorough job and spent over an hour testing","explain how I can better maintain my system","monthly cost was very reasonable and a really good value","no interest option to have this system upgrade implemented"]},"ChdDSUhNMG9nS0VJQ0FnSUR2dnZxNy1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","punctuality"],"entities":{"technicians":["Dean"],"services":[],"problems":[]},"one_line_summary":"Customer was very pleased with technician Dean's professionalism, knowledge, and proactive communication before the appointment.","key_phrases":["very professional and knowledgeable","notified us 30 min before our appointment","text was sent with his picture and credentials","will definitely use them again"]},"ChdDSUhNMG9nS0VJQ0FnSURjMkl2ZnFRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","punctuality","scheduling"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer has had a positive 5-year experience with Cool Today, including an AC installation and twice-yearly maintenance visits under a service contract.","key_phrases":["servicing my home for the past 5 yrs","installed my new Air conditioner","twice a year on my service contract","professional, prompt and reliable"]},"ChZDSUhNMG9nS0VJQ0FnSUR2NHZUSWZ3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":["only-one-unit-on-schedule-instead-of-two"]},"one_line_summary":"Technician professionally resolved a scheduling mix-up and completed maintenance on both AC units, leaving the customer very satisfied.","key_phrases":["very professional in his manorism and his hvac knowledge","very accommodating","He called the office and no problem he got them both done","very happy with the service"]},"ChdDSUhNMG9nS0VJQ0FnSUR2NUt2cmlRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Franz"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer highly praises technician Franz Vasquez for exceptional professionalism and service, calling him the best AC technician she has had in years.","key_phrases":["Best AC Technician in years","went above and beyond","Have not seen this professionally in years","Will definitely recommend Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSUN2OTZxQ3VnRRAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["scheduling","technical_knowledge","professionalism"],"entities":{"technicians":["Alec"],"services":["maintenance"],"problems":["appointment-cancellation-dispute"]},"one_line_summary":"Despite a frustrating scheduling mix-up, technician Alec performed a thorough and professional inspection, earning the customer's continued business.","key_phrases":["started on the wrong foot","appointment was canceled by CT","thorough and very professional inspection","definitely continue with CToday for our maintenance"]},"ChdDSUhNMG9nS0VJQ0FnSUN2ajVfaXZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["plumbing"],"problems":["plumbing-problems"]},"one_line_summary":"Customer praises Plumbers Today for resolving all plumbing issues quickly on the same day they called.","key_phrases":["all our plumbing problems fixed the same day","fixed so well and so fast","great plumber","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN2d183cGtnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","cleanliness","problem_resolution","courtesy"],"entities":{"technicians":["Victor","Pedro"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Victor and Pedro professionally installed a new 2-stage Carrier AC unit, arriving on time, cleaning up thoroughly, and resolving all concerns to the customer's satisfaction.","key_phrases":["replaced my ac system with a new 2-stage Carrier unit","worked hard all day long","cleaned up the area well","excellent in working out the issues and satisfying my concerns"]},"ChdDSUhNMG9nS0VJQ0FnSUN2aThXZ3d3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Ruben"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises knowledgeable plumber Ruben for his transparency, communication, and fair pricing on a plumbing repair.","key_phrases":["text with a photo and name of the person coming","very knowledgeable and hard working","let me know what the cost was before doing any work","prices are fair for the work performed"]},"ChZDSUhNMG9nS0VJQ0FnSUN2X2NPeFhnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","technical_knowledge","communication"],"entities":{"technicians":["Anthony"],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises Cool Today for reasonable pricing, reliability, and knowledgeable technician Anthony.","key_phrases":["never been disappointed","reasonable and reliable","knowledgeable and informed me of outcomes","will continue to use"]},"ChdDSUhNMG9nS0VJQ0FnSUN2cGVYVi1BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Agbor"],"services":["maintenance"],"problems":[]},"one_line_summary":"Repeat customer praises technician Agbor for his consistent quality and a prior recommendation that improved service efficiency.","key_phrases":["as usual he was great","recommendation he made from a prior visit worked really well","made this service quicker","I can only say good things about Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSUN2dmJHWm13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Customer praises thorough York system tune-up and knowledgeable technician, expressing strong loyalty to the company.","key_phrases":["fantastic job on the servicing","informed on every last detail","total system gone over","keep up my investment"]},"ChdDSUhNMG9nS0VJQ0FnSUREbV9pZmlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is highly satisfied with two years of annual 25-point A/C maintenance inspections, praising technician professionalism, thoroughness, and clear communication.","key_phrases":["25 point maintenance inspection","courteous, professional and informative","explained the values and how they related to the health of our A/C","more than pleased with the service"]},"ChdDSUhNMG9nS0VJQ0FnSUN2dnFfUG53RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Rudolfo"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Rudolfo for his clear explanations, professionalism, and non-pushy approach during a maintenance inspection.","key_phrases":["explained everything in layman's terms","wasn't pushy or trying to oversell anything","Report Card Sheet makes it easier to understand","made me feel comfortable and not pressured"]},"ChdDSUhNMG9nS0VJQ0FnSUN2b2ZuT3dBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A thorough and honest technician explained the AC unit's condition without upselling, leading the customer to set up a new maintenance contract.","key_phrases":["pleasant and thorough","explained what he was checking","did not attempt to sell me something extra","very informed and congenial person"]},"ChZDSUhNMG9nS0VJQ0FnSURQMy02Wk9BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","responsiveness","technical_knowledge","problem_resolution","communication","pricing"],"entities":{"technicians":["Chris"],"services":["ac-repair","ac-installation"],"problems":["no-airflow","uv-light-needed"]},"one_line_summary":"Customer was impressed by same-evening service, clear communication, and fair pricing when her A/C blower fan died after hurricane-related delays with other companies.","key_phrases":["came out the same evening","went above and beyond to answer my questions","text messages and calls notifying when the part was in","pricing was fair"]},"ChdDSUhNMG9nS0VJQ0FnSURQNl83VHJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","cleanliness","problem_resolution"],"entities":{"technicians":["Steven"],"services":["maintenance","ac-repair"],"problems":["water-leak","unit-unserviced-for-at-least-3-years"]},"one_line_summary":"Customer is very satisfied with technician Steven's thorough service call on a long-neglected AC/heater unit in a mobile home, including cleaning out the drainage pipe.","key_phrases":["diligently checked out everything","took particular care to clean out the debris","unoccupied for at least 3 years","never been serviced"]},"ChdDSUhNMG9nS0VJQ0FnSURQLTlqcnJ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Marc"],"services":["maintenance"],"problems":[]},"one_line_summary":"Nancy praises Cool Today for their consistent follow-up calls and highlights how easy and pleasant technician Marc is to work with.","key_phrases":["always follow up with a phone call","Marc is so easy to work with","friendly voice or a drop by","you guys are the best"]},"ChZDSUhNMG9nS0VJQ0FnSURQNlp6WEd3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Isaiah"],"services":["ac-installation","ac-repair"],"problems":["thermostat"]},"one_line_summary":"Customer praises Cool Today for a smooth dual AC unit installation through Costco and quick thermostat issue resolution by technician Isaiah G.","key_phrases":["Friendly, organized and clean team","quickly resolved the problems","super smart and helpful","highly recommend Cool Today for AC install and service needs"]},"ChdDSUhNMG9nS0VJQ0FnSURQOEkzRS1nRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":["Ruben"],"services":["maintenance"],"problems":["water-leak"]},"one_line_summary":"After an initial failed drain repair, technician Ruben resolved the recurring blockage with thorough knowledge and a no-rush approach.","key_phrases":["like night and day from my first experience","He had the knowledge of what had to be done","No rush to get out of here, just get the job done right","Thanks Ruben"]},"ChZDSUhNMG9nS0VJQ0FnSUNQNDZEMlNREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["no-airflow","motor-warranty-not-disclosed","overcharged-for-parts-and-labor"]},"one_line_summary":"Customer accuses Cool Today of overcharging and failing to identify a covered warranty on a blower motor, ultimately getting the repair done for far less by a competitor.","key_phrases":["$1600.00 to replace the motor","motor was under warranty so NO CHARGE FOR THE MOTOR","only had to pay $280.00 for the install","looking to GET rich overnight and RIP YOU OFF"]},"ChdDSUhNMG9nS0VJQ0FnSUNQc2VUN3p3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","responsiveness","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Jeremy"],"services":["maintenance"],"problems":["unspecified-service-issue-at-a-church"]},"one_line_summary":"Customer praises next-day scheduling, efficient service by Jeremy, and the value of Cool Today's maintenance agreement for a church visit.","key_phrases":["next day appointment","dispatch was able to get Jeremy to the church","done in less than an hour","no charge based our maintenance agreement"]},"ChdDSUhNMG9nS0VJQ0FnSUNQNmJucGt3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Brice","Noah"],"services":["maintenance"],"problems":[]},"one_line_summary":"Brice impressed the customer with thorough equipment inspection and clear explanations while effectively training his colleague Noah.","key_phrases":["great job inspecting our equipment","explaining everything to us","impressive teacher","look forward to a long term relationship"]},"ChdDSUhNMG9nS0VJQ0FnSUNQbnVIODBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","problem_resolution","professionalism","communication"],"entities":{"technicians":["Randy","Shanda"],"services":["maintenance"],"problems":["unspecified-ac-or-hvac-issue-requiring-repair"]},"one_line_summary":"Customer switched from a previous company to Cool Today and was highly impressed with the quick scheduling, problem resolution, and professionalism of the technician.","key_phrases":["got my problem fixed in no time","set up the call for today, Sunday","cannot praise the Technician enough","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNQN29TekZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","cleanliness","pricing","scheduling","punctuality","technical_knowledge"],"entities":{"technicians":["Paul"],"services":["ac-installation","ac-repair","maintenance"],"problems":["aging-hvac-system-nearing-end-of-service-life"]},"one_line_summary":"Long-time customer replaced their aging HVAC system with Cool Today, praising their competitive pricing, lifetime warranty, same-day repair responsiveness, and professional installation crew led by Paul Benham.","key_phrases":["absolutely terrific in their response . . . same day","lifetime warranty we would receive on our new system","VERY professional and neatly done","We feel that we made an excellent choice"]},"ChZDSUhNMG9nS0VJQ0FnSUNQeHUteFBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today's AC maintenance plan, praising prompt, knowledgeable, and professional technicians.","key_phrases":["always does an excellent job","prompt and thorough with service","Techs are knowledgeable, professional, and friendly","recommend the maintenance plan"]},"ChZDSUhNMG9nS0VJQ0FnSUNQMUpXM1Z3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":["Paul"],"services":["maintenance"],"problems":[]},"one_line_summary":"A 20-year customer praises Cool Today's maintenance services, highlighting reliable HVAC performance and consistently on-time, customer-focused technicians.","key_phrases":["long term customers over 20 years","HVAC systems have performed reliably and operated superbly","excellent service; on time","focused on meeting the needs of the customer"]},"ChZDSUhNMG9nS0VJQ0FnSUNQeFBieGVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","responsiveness","problem_resolution","pricing"],"entities":{"technicians":["Brice"],"services":["ac-repair"],"problems":["air-conditioner-stopped-working","water-leak"]},"one_line_summary":"Technician Brice efficiently resolved a clogged drain hose causing water buildup under the AC unit, with prompt service and reasonable pricing.","key_phrases":["came out right away","60 gallons of water trapped under the system","very efficient and knowledgeable","Price was reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSURYdUliLUhBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","communication","professionalism","cleanliness","courtesy","technical_knowledge"],"entities":{"technicians":["Jonathan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Jonathan and his brother delivered a flawless A/C installation, impressing the customer with their punctuality, professionalism, communication, and exceptional cleanup.","key_phrases":["super happy with every aspect of the installation","went about their work professionally","cleaned up everything nicer than when they arrived","best workers ever"]},"ChdDSUhNMG9nS0VJQ0FnSUQzbC03TF9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness","problem_resolution","responsiveness"],"entities":{"technicians":["Sergio"],"services":["motion-detection-lighting"],"problems":["motion-detection-lights-needed-on-property","concerns-after-initial-installation"]},"one_line_summary":"Technician Sergio installed motion detection lights, cleaned up thoroughly, and returned a second time to address post-installation concerns to the customer's satisfaction.","key_phrases":["patiently listening to our concerns","installed the lights at locations where needed","cleaned up his work very well","came to our home a second time"]},"ChZDSUhNMG9nS0VJQ0FnSUQzOC1PdWN3EAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism","pricing"],"entities":{"technicians":["Jonathan"],"services":["ac-repair","maintenance"],"problems":["forced-bundled-service-plan-purchase","only-wanted-ac-plan-but-required-to-buy-combined-ac-plumbing-and-electrical-plan"]},"one_line_summary":"Customer praises technician Jonathan V highly but strongly criticizes Cool Today for forcing a bundled maintenance plan instead of allowing an AC-only plan.","key_phrases":["extremely polite and very professional","patiently answered all my questions","forcing me to buy their expensive AC, Plumbing and Electrical plan","He's a 5-Star technician for sure"]},"ChdDSUhNMG9nS0VJQ0FnSURIaThmYXlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Andre","Jonathan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Andre and Jonathan professionally installed a new 2-ton heat pump, leaving the customer satisfied and ready to recommend Cool Today.","key_phrases":["brand new 2 ton heat pump","excellent job","professional courteous and clean","will use cool today again"]},"ChZDSUhNMG9nS0VJQ0FnSUQzbmEtelN3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-not-working","faulty-installation-work-by-contractor"]},"one_line_summary":"Technician successfully got the AC running and flagged a pre-existing installation issue, prompting the customer to seek further assistance.","key_phrases":["excellent job getting my ac going","warned me at the construction work on the installation needs to be fixed","put in by my contractor and I don't like him","can you give me any assistance"]},"ChZDSUhNMG9nS0VJQ0FnSUQzX3JUWERBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["ac-installation","ac-repair","maintenance"],"problems":["old-unit-failed-within-one-week-of-move"]},"one_line_summary":"A loyal 20-year customer praises Cool Today for consistently professional service, including emergency AC repair after a unit failure during a recent move.","key_phrases":["professional service for the past twenty years","came to the rescue when the old unit failed","quickly resolved","always recommended Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnSUQzNXRLU0d3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["noise","misdiagnosis-by-previous-company"]},"one_line_summary":"A Cool Today technician correctly identified that the noise was coming from the pool pump, not the AC unit, saving the customer from an unnecessary replacement recommended by a previous company.","key_phrases":["honest technician from reputable company","noise was coming from my POOL pump NOT the air conditioner","unit is crying for help","decided to get another opinion"]},"ChZDSUhNMG9nS0VJQ0FnSUMzanZ5ckJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["mold-problem-in-a-c-unit"]},"one_line_summary":"Technician arrived on time, professionally inspected and cleaned the A/C unit, identified a mold problem, and installed equipment to resolve it.","key_phrases":["on time","very professional and thorough","recommended a solution to solve a mold problem","cleaned everything up before he left"]},"ChdDSUhNMG9nS0VJQ0FnSUNydy02WWpnRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["professionalism","pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":["Adam"],"services":["ac-installation","ac-repair"],"problems":["ac-unit-requiring-service","allegedly-unnecessary-full-system-replacement-recommendation"]},"one_line_summary":"Customer had a positive experience with technician Adam but felt price-gouged when a $11,500 replacement was recommended, later finding a larger unit installed elsewhere for $5,100.","key_phrases":["full replacement was needed at 11,500","savings of more than 50%","conveniently had a salesman in tow","felt dishonest and gouging"]},"ChZDSUhNMG9nS0VJQ0FnSUMzMko3eGRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","communication","problem_resolution"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["ac-problems"]},"one_line_summary":"Technician Adam arrived on time, promptly addressed AC problems, and impressed the customer with his expertise and professionalism.","key_phrases":["arrived promptly","immediately addressed our AC problems","checking the entire unit for any potential problems","very pleased with his expertise and professional manner"]},"ChdDSUhNMG9nS0VJQ0FnSURYcGZMWjZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Jimmy","Austin"],"services":["ac-installation"],"problems":["air-heat-unit-destroyed-by-hurricane-helene"]},"one_line_summary":"Cool Today quickly installed a new air/heat unit after hurricane Helene destroyed the customer's original unit, with Jimmy and Austin praised for their detailed and excellent work.","key_phrases":["great job installing our new air/heat unit","made the process easy and was very detailed","excellent job installing our unit","service so quickly after hurricane Helene"]},"ChZDSUhNMG9nS0VJQ0FnSURYOFpmb1V3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["electrical-issue-with-ac-unit","falsely-claimed-low-coolant"]},"one_line_summary":"Customer alleges technician falsely claimed low coolant after an electrical repair and tried to charge over $400 for an unnecessary fix, confirmed unnecessary by a second opinion.","key_phrases":["claimed I had low coolant","Coolant was perfect. No issue.","400+ dollars to repair","seems to be happening more and more"]},"ChZDSUhNMG9nS0VJQ0FnSURYME9Dc1VREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Cool Today from consultation through the installation of two air conditioning units, praising the knowledgeable staff and professional technician.","key_phrases":["wonderful experience","very knowledgeable and personable","timely, professional, efficient","completed the job in the timeframe promised"]},"ChZDSUhNMG9nS0VJQ0FnSUNYNHNyVUZ3EAE":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["technical_knowledge","professionalism","communication","responsiveness"],"entities":{"technicians":["Jason"],"services":[],"problems":["parts-delay","lack-of-follow-up-communication"]},"one_line_summary":"The technician Jason was praised for his knowledge and honesty, but the customer service line repeatedly failed to follow up or provide updates on parts arrival.","key_phrases":["Jason was amazing","Very knowledgeable and honest","Many promises of 'I'll call you back' and NEVER received a call back","Lack of knowledge on when parts were going to arrive"]},"ChdDSUhNMG9nS0VJQ0FnSUNYaWU2NF9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-not-working-after-hurricane-milton"]},"one_line_summary":"Technician arrived within 2 days after Hurricane Milton, professionally repaired the AC, and thoroughly explained all work done.","key_phrases":["send a tech within 2 days after hurricane Milton","very professional, pleasant","able to fix the issue","explained every thing and took the time to go over everything he did"]},"ChdDSUhNMG9nS0VJQ0FnSUNYeEtfWDF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Phil"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Phil Shore and the installation technicians for a knowledgeable, courteous, and efficient AC installation experience.","key_phrases":["one of the most excellent experiences","knowledgeable and dedicated from start to finish","courteous and efficient","very satisfied with the installation"]},"ChdDSUhNMG9nS0VJQ0FnSUNubDZqTzZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","responsiveness","scheduling"],"entities":{"technicians":["Omar"],"services":["ac-repair","maintenance"],"problems":["air-conditioning-failure-at-two-vacation-rental-properties-following-hurricane-helene","another-company-quoted-8000-for-full-system-replacement"]},"one_line_summary":"Technician Omar from Cool Today fixed a post-hurricane AC unit for just over $1,000, saving the customer from an unnecessary $8,000 full system replacement quoted by another company.","key_phrases":["sent a technician out the same day","whole system needed to be replaced to the tune of about $8000","He literally fixed the AC unit for a little over $1000","I'm so grateful to Cool Today and Omar"]},"ChdDSUhNMG9nS0VJQ0FnSUNucFl2RTd3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","pricing","responsiveness","problem_resolution"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["ac-not-running-after-hurricane-helene","neighbor-s-unit-suddenly-stopped-working"]},"one_line_summary":"Technician Adam went above and beyond after Hurricane Helene, repairing the customer's AC, educating them on prevention, and even helping a neighbor with her unit — all with outstanding kindness and professionalism.","key_phrases":["came out the day after Helene","taught my partner how to correct the problem","exuded kindness and care the entire time","left our neighborhood better than he found it"]},"ChdDSUhNMG9nS0VJQ0FnSUNuemVMX3BnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication"],"entities":{"technicians":["John"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician John Bowen delivered a punctual, professional, and knowledgeable AC tune-up with excellent communication.","key_phrases":["on time","very professional and knowledgeable","answered all my questions and made recommendations","Great company to communicate with"]},"ChZDSUhNMG9nS0VJQ0FnSUNuX3BMbmZ3EAE":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["responsiveness","communication","pricing","punctuality"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["unresponsive-to-follow-up-calls","quote-lacked-unit-specifications","unclear-what-ac-unit-brand-model-would-be-installed"]},"one_line_summary":"Customer had a great first experience with an AC install but was frustrated by an undetailed quote and complete lack of follow-up communication when trying to replace AC at their daughter's home.","key_phrases":["quote had no details as to units specifications","not one person responded","push their own AC units with their own badging","they have fallen apart"]},"ChdDSUhNMG9nS0VJQ0FnSURIMnBtS3NBRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["responsiveness","punctuality","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["emergency-service"],"problems":["unspecified-ac-or-home-system-issue-requiring-emergency-evening-service"]},"one_line_summary":"Customer had an outstanding emergency service experience on a Saturday evening, with a technician who arrived quickly, resolved the issue in minutes, and was highly professional.","key_phrases":["called back in less than 5 minutes","arrived in less than 25 minutes","solved the problem in less than 5 minutes","Cool Today is TOP NOTCH"]},"ChdDSUhNMG9nS0VJQ0FnSURIbFBxTDVnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["technician-gave-false-information-about-unit-age","technician-refused-to-complete-job-without-male-assistance","technician-demanded-5-star-review","customer-had-to-assist-with-job"]},"one_line_summary":"Customer had a deeply negative experience with a technician who misrepresented their AC unit's age, refused to work without male assistance, and demanded a 5-star review for doing routine coil cleaning.","key_phrases":["needed a man to help him complete the job","doing a $500 cleaning job and better give him a 5 star review","unit was 7-8 years old and close to needing to be replaced","customer shouldn't have to do part of the tech's job"]},"ChZDSUhNMG9nS0VJQ0FnSUNIalo3NEJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Franz"],"services":["maintenance"],"problems":["ac-unit-not-being-cleaned-correctly-by-prior-company"]},"one_line_summary":"First-time Cool Today customer was highly impressed by technician Franz's knowledge, thoroughness, and communication during an AC tune-up.","key_phrases":["1st time using Cool Today","prior company wasn't cleaning my unit correctly","He went over everything with us","Definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNIam9xVXhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["ac-not-working-properly"]},"one_line_summary":"Technician Joe Zagorski professionally and quickly diagnosed and fixed the customer's AC issue despite bad rainy weather.","key_phrases":["very professional, kind, polite and super talented","knowledge was accurate in detecting what was wrong","fixed it quickly","bad rainy weather did not prevent him from completing his job"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dS1UcmRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Jonathan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Jonathan and his team delivered a professional AC installation, arriving on time, addressing adjustments, and providing a thorough post-install walkthrough.","key_phrases":["arrived as scheduled","explained the project in detail so there were no surprises","walk through showing all the work done including maintenance tips","recommend this company to any of my friends and family"]},"ChdDSUhNMG9nS0VJQ0FnSUNid29DLWpRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was so impressed with John's knowledgeable and no-pressure AC tune-up that they hired him to service three additional rental properties.","key_phrases":["terrific job on our A/C tune-up","skeptical of the price","asked for him to come back","did not try to sell us anything"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3Z05Ic3RBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","pricing","professionalism"],"entities":{"technicians":["Adam"],"services":["ac-repair"],"problems":["weed-whip-severed-power-to-ac-unit","loss-of-power-to-air-conditioning-unit"]},"one_line_summary":"Technician Adam quickly diagnosed a power issue caused by a weed whip damaging the AC unit and only charged a simple service call fee.","key_phrases":["weed whip won","Adam found the issue within about 30 minutes or less","charged for a simple service call","Weed whips win every time unless you're battling Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSUM3dEw3QS13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Ryan"],"services":["ac-repair","maintenance"],"problems":["not-cooling"]},"one_line_summary":"A new homeowner was impressed by same-day service and technician Ryan's thorough, knowledgeable inspection of her AC system.","key_phrases":["get an appointment for that day","great job checking out the system","polite, knowledgeable and efficient","explaining things that I could do to keep it in working order"]},"ChZDSUhNMG9nS0VJQ0FnSUM3aFBQMlBnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","problem_resolution","communication"],"entities":{"technicians":["Samuel"],"services":["ac-repair"],"problems":["faulty-capacitor","aging-ac-system-nearly-10-years-old"]},"one_line_summary":"Technician Samuel quickly diagnosed and replaced a faulty capacitor on a 10-year-old AC system while being friendly, professional, and thorough in his explanations.","key_phrases":["resolved our AC issue right away","explained everything, offered some options","capacitor needed replacing","will definitely use them for the ac replacement"]},"ChZDSUhNMG9nS0VJQ0FnSURidlpxV1FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","scheduling"],"entities":{"technicians":["Paul"],"services":["ac-installation","heating"],"problems":[]},"one_line_summary":"Customer highly recommends Cool Today after a smooth and professional heating and air unit replacement completed in a single day.","key_phrases":["very responsive when we requested an evaluation and quote","provided several options","very professional and efficient installing","units are up and running well"]},"ChdDSUhNMG9nS0VJQ0FnSURic2RtM3hBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance","ac-installation"],"problems":[]},"one_line_summary":"A long-time customer praises Cool Today for years of reliable AC maintenance and a recent installation, highly recommending the company.","key_phrases":["bi-yearly AC maintenance check","great technician","maintaining our A/C system for many years","highly recommend this company"]},"ChZDSUhNMG9nS0VJQ0FnSURiMk9LRVFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","cleanliness","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the entire team from sales to installation for outstanding professionalism, attention to detail, courtesy, and cleanliness throughout a 5-hour job.","key_phrases":["consummate professionals","outstanding attention to detail","attentive, polite and respectful","Cleaning as they went"]},"ChZDSUhNMG9nS0VJQ0FnSURia01qcUpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","scheduling","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Kyle","Jason"],"services":["emergency-service","maintenance"],"problems":[]},"one_line_summary":"Customer praises Cool Today for prompt, affordable after-hours service, highlighting Kyle's easy scheduling and Jason Collins's exceptional technical knowledge and honesty.","key_phrases":["outstanding, prompt, affordable after hours service","scheduling appointments a breeze","appreciate his honesty, knowledge and hard work","signing a Cool Today service contract"]},"ChdDSUhNMG9nS0VJQ0FnSUNidDZIbnRBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the professional and knowledgeable technicians who completed a new installation.","key_phrases":["great job on the new installation","very professional and knowledgeable","glad we chose Cool Today","look forward to using them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNiaTV5RmdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Ryan"],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Technician Ryan Dragon impressed the customer with his professionalism, clear communication, and thorough care of their A/C system.","key_phrases":["very pleasant and professional","explained what he was doing","explained the Total Care Plan","took good care of our A/C System"]},"ChZDSUhNMG9nS0VJQ0FnSUNibHFPaFBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","technical_knowledge"],"entities":{"technicians":["Christopher"],"services":["maintenance"],"problems":[]},"one_line_summary":"First-time customer praises technician Christopher for promptness, thorough communication, and professional service during routine HVAC maintenance.","key_phrases":["routine maintenance","Christopher was prompt","provided pictures and video","did not try to push it"]},"ChdDSUhNMG9nS0VJQ0FnSUNidk96TzN3RRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["punctuality","communication","scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance","electrical"],"problems":["electrical-issue","missed-appointment-window","no-advance-notification-of-delay"]},"one_line_summary":"Customer initially gave five stars for a great first experience but lowered rating after a maintenance appointment ran significantly late with no proactive communication from the company.","key_phrases":["waited until the last 30 minutes with no phone call","sorry they were in a team meeting all morning","not mad just disappointed with the lack of communication","should have called the day before and notified all am appointments"]},"ChdDSUhNMG9nS0VJQ0FnSUNidE42SDJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Ruslan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Ruslan for punctuality, expertise, and clear communication during a service call.","key_phrases":["excellent job","on time","knew his craft","kept us in the loop"]},"ChdDSUhNMG9nS0VJQ0FnSURybGQyMDR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["a-c-unit-needed-a-new-part","additional-issues-found-during-repair"]},"one_line_summary":"Technician Ronnie impressed the customer with his knowledge and thoroughness in repairing the A/C unit and resolving additional issues.","key_phrases":["extremely knowledgeable, thorough, and professional","able to get the unit working while we waited for the part","quickly and confidently took care of it","found some other issues that needed attention"]},"ChdDSUhNMG9nS0VJQ0FnSURybnRuQW1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Mike"],"services":["ac-repair"],"problems":["aging-a-c-unit-in-need-of-repair"]},"one_line_summary":"Technician Mike professionally repaired an aging AC unit, leaving the customer extremely pleased and eager to recommend the company.","key_phrases":["Mike was professional, and very courteous","repaired my aging a/c unit","I am so pleased","enthusiastically recommend you to friends"]},"ChZDSUhNMG9nS0VJQ0FnSURyNkpqSWV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","responsiveness","punctuality","communication","scheduling"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Cool Today for competitive pricing, timely and communicative service during an AC unit replacement, and plans to sign a service agreement.","key_phrases":["price was competitive","could not have been nicer","responsive, on time, and communicative","take a service agreement"]},"ChdDSUhNMG9nS0VJQ0FnSURyZ0t2c2lnRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":[],"services":["ac-repair","plumbing-inspection","electrical-inspection","maintenance"],"problems":["aging-ac-unit-requiring-assessment","unexpected-issues-found-in-ac-plumbing-and-electrical-systems"]},"one_line_summary":"Customer had a positive multi-system inspection experience, with honest and knowledgeable technicians, though facing tough decisions about an aging AC unit.","key_phrases":["friendly, professional and knowledgeable","honest and forthright with his assessment","very old AC unit","a lot to consider"]},"ChdDSUhNMG9nS0VJQ0FnSUNya19teHdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Chris"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Chris C. for going above and beyond during a maintenance visit at her grandmother's house, highlighting his professionalism and non-pushy approach.","key_phrases":["went above and beyond","gave us 3 different options","complete opposite of pushy","highly suggest you ask for him"]},"ChdDSUhNMG9nS0VJQ0FnSURMc3R5U21BRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["professionalism","responsiveness","problem_resolution","pricing","cleanliness"],"entities":{"technicians":[],"services":["ac-repair","plumbing"],"problems":["water-leak","plumber-refused-to-work"]},"one_line_summary":"Customer praised the professional and responsive AC technicians but was very disappointed when the plumber refused to work on her drains, leading her to find a cheaper alternative elsewhere.","key_phrases":["impressed with how professional the ac people were","refused to work on my bathroom","I can't work in these conditions","found someone else for half the price"]},"ChZDSUhNMG9nS0VJQ0FnSUNMak5hRmN3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":["Billy"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly impressed by Cool Today's thorough service, follow-up, and technician Billy's clear communication and professionalism.","key_phrases":["pictures taken of Billy's work and sent to me","very explanatory and comfortable to talk with","everything covered from service appt., to follow up","You don't see that in company's anymore"]},"ChZDSUhNMG9nS0VJQ0FnSUNMLU1DLURnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","pricing","scheduling","cleanliness","professionalism"],"entities":{"technicians":["Phil"],"services":["ac-installation"],"problems":["damaged-ductwork"]},"one_line_summary":"Customer chose Cool Today after getting four estimates, crediting salesman Phil's detailed knowledge and ductwork discovery, and praising the next-day installation crew for professionalism and cleanliness.","key_phrases":["Phil was the most detailed","found damaged ductwork that no one else did","installed the new system the next day","left our place very clean"]},"ChZDSUhNMG9nS0VJQ0FnSUR6ejV2NGRBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","professionalism","courtesy","scheduling","problem_resolution"],"entities":{"technicians":["Sam"],"services":["ac-installation","ac-repair"],"problems":["no-airflow"]},"one_line_summary":"Customer praises Cool Today for fast, friendly, and efficient AC repair and next-day installation after being let down by a competing company.","key_phrases":["10 min later we had a confirmation our tech was on the way","installation day (1 day later by the way)","nothing but efficient","I highly recommend Cool Today"]},"ChZDSUhNMG9nS0VJQ0FnSUR6aDczWVl3EAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication","responsiveness"],"entities":{"technicians":["Preston"],"services":["ac-installation","heating"],"problems":["sloppy-heat-pump-installation","switch-wire-cut-at-breaker","damaged-refrigerant-line-insulation","spray-foam-used-on-outside-trim-soffit","attic-plumbing-collapsing-ducts","circuit-breaker-wiring-power-shielding-not-removed","thermostat","gas-line-not-capped","plumbing-blocking-unit-access-panel"]},"one_line_summary":"A Carrier heat pump installation was riddled with numerous serious errors requiring a second crew 48+ hours to fix, compounded by a supervisor who refused to communicate.","key_phrases":["worst installation ever","sloppy work","2nd crew who took over 48 hours to fix the issues","refused to return phone calls or emails"]},"ChZDSUhNMG9nS0VJQ0FnSUR6Z1pQU0NnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Joe impressed the customer by calling ahead, acting professionally, and clearly explaining the issues, earning a strong recommendation.","key_phrases":["called ahead to let us know he was coming","Very professional and explained what the issues were","Joe represented them very well","Would happily recommend Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSUR6eHVySnB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the timely, professional, and clean AC system installation by Cool Today.","key_phrases":["Totally professional installation","here on time with the new AC system","cleaned the area before installing","Cool Today truly inspires customer confidence"]},"ChZDSUhNMG9nS0VJQ0FnSUR6cElxc0tnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["ac-system-issues-requiring-replacement"]},"one_line_summary":"Customer praised timely service and professional staff after a flush revealed AC issues leading to a next-day unit installation.","key_phrases":["Great timely experience","found lots of issues and recommended a new unit","Able to get installed the next day","Very nice and professional employees"]},"ChZDSUhNMG9nS0VJQ0FnSUR6Z0tfNU9BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Carlos"],"services":["maintenance"],"problems":[]},"one_line_summary":"New homeowner praises technician Carlos and the CoolToday membership for thorough, friendly, and clearly communicated AC maintenance service.","key_phrases":["thorough and efficient","taking the time to explain the process","ensuring we will be cool all summer","being a member of CoolToday was the best decision"]},"ChZDSUhNMG9nS0VJQ0FnSURUenNlMFh3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a great first experience with Cool Today, praising the tech's communication, friendliness, and no-pressure approach during a routine yearly maintenance visit.","key_phrases":["schedule an appointment almost right away","let me know when he was on his way and his ETA","did not try to sell me on things I didn't need","go to HVAC company"]},"ChZDSUhNMG9nS0VJQ0FnSURUa0lUMVFnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge","cleanliness","courtesy","communication","responsiveness","professionalism"],"entities":{"technicians":["Adam"],"services":["ac-repair","emergency-service"],"problems":["ac-not-working","heat-and-humidity-inside-home"]},"one_line_summary":"Customer praises technician Adam and office staff for exceptional emergency AC repair service at night, highlighting professionalism, cleanliness, communication, and same-day responsiveness.","key_phrases":["came to our house at 9 o'clock at night","quickly fixed the problem","did not make promises that would not be kept","epitome of excellence in customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNUMWJPUEFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","scheduling","punctuality","courtesy","cleanliness","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["no-working-ac-system-in-90-degree-florida-heat","health-risk-due-to-extreme-heat"]},"one_line_summary":"Customer was impressed by Cool Today's competitive pricing, next-morning installation availability, on-time arrival, and courteous cleanup by the technician.","key_phrases":["$1,000 under my other bids","install the next morning","came in at 8am as promised","polite, courteous, informative and cleaned up"]},"ChZDSUhNMG9nS0VJQ0FnSUNUbWJ2MkJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","courtesy","professionalism"],"entities":{"technicians":["Chad"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Chad Kane for punctuality, proactive communication including a photo notification, attentiveness, and friendly service.","key_phrases":["arrived right on time","sent his photo with his announcement","going out of his way to offer support","couldn't have been more pleased"]},"ChZDSUhNMG9nS0VJQ0FnSURqXzVQT1pREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution","communication"],"entities":{"technicians":["Donal"],"services":["ac-repair"],"problems":["ac-unit-issue"]},"one_line_summary":"Customer praises technician Donal Davis for his honesty, thorough diagnosis, and professionalism in resolving an AC issue without unnecessary upselling.","key_phrases":["honesty in diagnosing the problem","only charged for the visit","transparent approach instilled confidence","exceeding my expectations"]},"ChdDSUhNMG9nS0VJQ0FnSURqdTRQMm9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Anett","Don"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had an outstanding first experience with CoolToday, praising both the office staff member Anett and technician Don for their communication, professionalism, and helpfulness.","key_phrases":["experience was stellar","efficient, knowledgeable, friendly, and overall amazing","super helpful and communicative before, after, & throughout his visit","go to for my home utilities"]},"ChZDSUhNMG9nS0VJQ0FnSURqOWFUZkZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","pricing","problem_resolution"],"entities":{"technicians":["Emmanuel"],"services":["plumbing"],"problems":["water-leak","bathtub-would-not-stop-running"]},"one_line_summary":"Technician Emmanuel arrived in under two hours to replace a broken bathtub water valve at a reasonable price, earning high praise for efficiency and professionalism.","key_phrases":["so efficient and professional","showed up in under two hours","replaced the valve control for a reasonable price","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURqcW9lRWhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","communication","pricing","scheduling","cleanliness","courtesy"],"entities":{"technicians":["Scott","Shawn","Carlos"],"services":["ac-installation"],"problems":["old-ac-equipment-needing-replacement"]},"one_line_summary":"Customer had an excellent AC installation experience with quick response, professional service from Scott, and a friendly installation crew of Shawn and Carlos who did a great job and cleaned up thoroughly.","key_phrases":["quick response","very professional and listened carefully","had the job scheduled for the first thing the next morning","super job installing and cleaning up"]},"ChZDSUhNMG9nS0VJQ0FnSURqbFBMQVlBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness","scheduling","professionalism"],"entities":{"technicians":["Bryce"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Bryce for thoroughness and commends Cool Today for exceptional after-hours responsiveness and same-day scheduling.","key_phrases":["super thorough and checked out everything","answered the phone after 9pm","had someone call us promptly next morning","set appointment the same morning"]},"ChZDSUhNMG9nS0VJQ0FnSURqbE4yMkpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","cleanliness","communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation","heating"],"problems":[]},"one_line_summary":"Customer proactively replaced a 10-year-old HVAC unit after learning about tax credits and incentives, praising Cool Today's punctual, clean, and informative installation.","key_phrases":["arrived on time","cleaned up after themselves","made sure I knew how to use the new thermostat","tax credit that were available by upgrading my unit"]},"ChZDSUhNMG9nS0VJQ0FnSUNqcTVYSktREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","punctuality"],"entities":{"technicians":["John"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician John performed a thorough and professional AC maintenance visit, earning a strong recommendation for Cool Today.","key_phrases":["fantastic job","extremely knowledgeable and professional","explained the types of maintenance that was performed","highly recommend Cool Today"]},"ChdDSUhNMG9nS0VJQ0FnSUNqNGFfNGdnRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","communication","scheduling"],"entities":{"technicians":["Sam"],"services":["maintenance"],"problems":["no-arrival-time-update-provided-during-service-window"]},"one_line_summary":"Technician Sam was praised for his knowledge and thoroughness, but the customer was dissatisfied with the lack of communication about arrival time within the booked service window.","key_phrases":["super knowledgeable and efficient","thorough inspection and assessment","still hadn't received a heads-up time","update on the expected arrival time would be nice"]},"ChdDSUhNMG9nS0VJQ0FnSUREcmVqbHZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","technical_knowledge","pricing","problem_resolution","cleanliness","professionalism","courtesy","scheduling"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":["system-issues-requiring-component-replacement"]},"one_line_summary":"Technician Adam delivered outstanding routine maintenance service with clear communication, fair pricing, and a professional, pressure-free approach.","key_phrases":["called 30 mins before arriving","physically showed/demonstrated the findings","quoted a fair price","appreciated his politeness, honesty and work ethic"]},"ChdDSUhNMG9nS0VJQ0FnSUNEbjRfMi1BRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["scheduling","responsiveness","courtesy","punctuality","communication","professionalism","pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["water-leak","loose-connection","improper-installation-by-previous-company"]},"one_line_summary":"Customer praises Cool Today's responsiveness, professionalism, and communication but complains about the high cost of Freon at $600 for 4 lbs.","key_phrases":["call back almost immediately","called ahead before arriving on time","stayed in touch with me","$600 for 4 lbs"]},"ChZDSUhNMG9nS0VJQ0FnSUNEdnZDQlNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","cleanliness","punctuality"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is fully satisfied with both the knowledgeable salesman and the efficient, tidy installers during an AC installation.","key_phrases":["totally satisfied and very pleased","knowledgeable and efficient","followed up in a timely manner","great job cleaning up"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5NzlMcEVREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy","communication","pricing"],"entities":{"technicians":["Sam"],"services":["maintenance"],"problems":["replacement-filter-not-included-with-service"]},"one_line_summary":"Sam performed a professional and courteous maintenance visit with clear communication, though the customer noted the service did not include a replacement filter.","key_phrases":["great job","professional and courteous","clear and concise manner","did not include a replacement filter"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5anNmNGJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Adam"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Adam H went above and beyond during an AC maintenance visit, offering transparent repair options and leaving the system in better condition.","key_phrases":["went above and beyond","left the system better than when he arrived","very transparent and not pushy","highly recommend requesting Adam"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5MkwyQUlBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Phil"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises estimator Phil's thoroughness and the crew's professionalism during an installation, noting the price was high but worth it.","key_phrases":["very thorough and knowledgeable","spent a lot of time making sure we understood our options","very professional and courtesy","we feel we got what we paid for"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5NlBDTU1BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["ac-issue-dismissed-as-normal-by-previous-installer-after-3-visits"]},"one_line_summary":"A Cool Today technician successfully diagnosed and repaired an AC problem that a previous company had failed to resolve after three visits.","key_phrases":["stayed with the problem until he was able to replicate and repair","previous company said it was normal (after 3 visits)","made sure everything was working properly before he left","so happy I signed up for a year service agreement"]},"ChdDSUhNMG9nS0VJQ0FnSUM5bjdyeG53RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-ac-unit-issue-requiring-diagnosis"]},"one_line_summary":"Customer praises Cool Today's rapid response, thorough diagnosis, clear communication, and integrity-driven service approach.","key_phrases":["responded within minutes","thorough job of evaluating everything","explaining everything in precise detail","this company has integrity"]},"ChZDSUhNMG9nS0VJQ0FnSUNkcl9iRVB3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["previous-a-c-company-no-longer-services-condos-with-4-floors-or-higher"]},"one_line_summary":"A long-time Siesta Key resident switched to Cool Today after her previous AC company stopped servicing high-rise condos and was very impressed by the punctual and professional technician.","key_phrases":["showed up on time","heads up notification of 15 prior","so professional","happy that I found a good replacement"]},"ChZDSUhNMG9nS0VJQ0FnSUNkaHNTcEh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","courtesy","scheduling"],"entities":{"technicians":["Gabriel"],"services":["maintenance"],"problems":[]},"one_line_summary":"Gabriel arrived early after a cancellation, communicated clearly, made non-pushy recommendations, and was friendly and efficient throughout the visit.","key_phrases":["called and said he had a cancellation","was here 20 minutes later","explained everything he was doing","made some recommendations but did not pressure me"]},"ChZDSUhNMG9nS0VJQ0FnSUMtci1hUFl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Gabe"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Gabe for his professionalism, pleasant demeanor, and friendliness with their pets, requesting him for future visits.","key_phrases":["very professional and pleasant","great with the dogs","dogs followed him around","would like him to always come back"]},"ChdDSUhNMG9nS0VJQ0FnSUNsd3BuQTR3RRAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["professionalism","scheduling","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["preferred-technician-not-assigned-for-scheduled-service"]},"one_line_summary":"A 24-year loyal customer was disappointed not to have her preferred technician of 10-12 years perform her service, though found the replacement technician professional and thorough.","key_phrases":["not having my regularly specified technician","very nice, professional, and thorough","prefer the same tech each time","evaluate this situation when my service contract is up for renewal"]},"ChdDSUhNMG9nS0VJQ0FnSURGZzYyQnVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Johnny"],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"A 6-year loyal customer praises technician Johnny Hall for his detailed communication, professionalism, and friendly service during a recent maintenance visit.","key_phrases":["communicated every step of the work","professional attitude towards us and our property was remarkable","very satisfied with their service","highly recommend Johnny Hall"]},"ChdDSUhNMG9nS0VJQ0FnSUNGdlktMDJnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","scheduling"],"entities":{"technicians":["Mitchell","Cody","Dave"],"services":["maintenance"],"problems":["dirty-ducts-requiring-cleaning"]},"one_line_summary":"Customer highly recommends Cool Today for duct cleaning after a thorough 4-hour job by Cody and Dave left everything spotless, despite a slight wait for the initial estimate.","key_phrases":["impressed with his thoroughness and professional approach","Everything appeared spotless afterwards","before/after pics provided","not sure how they could do better"]},"ChdDSUhNMG9nS0VJQ0FnSURleTRqdTV3RRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Agbor"],"services":["maintenance"],"problems":["24-7-service-line-not-truly-available-around-the-clock"]},"one_line_summary":"Customer praises technician Agbor for his thoroughness and professionalism but criticizes the 24/7 service line for not being truly available around the clock.","key_phrases":["GREAT experiences with Cool Today","thorough, detailed, friendly, and professional technician","we trust his insight","not a true '24/7 service'"]},"ChZDSUhNMG9nS0VJQ0FnSURaOGR2bmRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","cleanliness"],"entities":{"technicians":["Sam","Sean"],"services":["maintenance","duct-sealing"],"problems":[]},"one_line_summary":"Customer highly praises knowledgeable salesman Sam, crew leader Sean, and the duct cleaning crew for their professionalism and strong work ethic.","key_phrases":["very knowledgeable and professional","strong worth it ethic","cleaned sealed and sprayed the ducts","Would highly recommend the company"]},"ChZDSUhNMG9nS0VJQ0FnSUM1eUk2bk9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","cleanliness","scheduling"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A satisfied long-term customer praises the technician's thorough maintenance visit, clear communication, and tidy workmanship.","key_phrases":["thorough inspection, testing and cleaning","explained everything","everything was put back together and in it's place","been satisfied with their services every time"]},"ChdDSUhNMG9nS0VJQ0FnSUNadi1uWXJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","problem_resolution","communication","cleanliness","pricing"],"entities":{"technicians":["Jordan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Jordan arrived early, performed a thorough A/C check, flagged a potential future issue without pressure, and left no trace of his visit, earning a strong recommendation.","key_phrases":["even a little early for the appointed time","alerted me to an issue that may eventually arise","didn't try to pressure me","no evidence of his visit"]},"ChZDSUhNMG9nS0VJQ0FnSUNac3VQOFdBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["condenser-sliding-off-after-hurricane"]},"one_line_summary":"Two technicians successfully repositioned a hurricane-displaced condenser and were praised for their wonderful attitude and professionalism.","key_phrases":["absolutely wonderful","put the condenser back where it should be","sliding off after the hurricane","got the job done"]},"ChZDSUhNMG9nS0VJQ0FnSUNaNVB5MUJREAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["technical_knowledge","professionalism","pricing","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":["upselling-during-preventative-maintenance-visit","hurricane-strap-not-reinstalled-after-service","inaccurate-claims-about-surge-protector-prevalence","surge-protector-and-uv-light-not-included-in-original-quote"]},"one_line_summary":"Customer is dissatisfied with a maintenance visit focused on upselling and a technician who left a hurricane strap uninstalled on the roof, though the tech was personally courteous.","key_phrases":["seemed more focused on upselling","tech was unaware of what a hurricane strap is","old strap is laying on the roof and not installed","I felt like I was taken on this service call"]},"ChZDSUhNMG9nS0VJQ0FnSURwMkpyZUJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["not-cooling","motor-failure"]},"one_line_summary":"Customer came home to a hot house, called Cool Today, who diagnosed a failed motor, ordered the part, and resolved the issue with friendly and helpful service.","key_phrases":["came home to a hot house","responded the next day","needed to order a motor","so friendly and helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNwM3RUcEZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["understaffed-crew-during-installation"]},"one_line_summary":"Two technicians stayed late to complete an AC installation, cleaned up thoroughly, and explained the system including the moisture switch.","key_phrases":["stayed till the job was finished","took their time to clean up","explain how it works","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR4bmFyNWR3EAE":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["professionalism","problem_resolution","communication","pricing","cleanliness","responsiveness","courtesy"],"entities":{"technicians":["Ben","Luis"],"services":["ac-installation","maintenance"],"problems":["incomplete-ac-installation-requiring-after-hours-service-call","bathroom-vent-drywall-patched-over-instead-of-repaired","dyson-vacuum-destroyed-by-technicians-using-it-for-drywall-dust","company-refusing-to-replace-damaged-vacuum-without-in-person-verification"]},"one_line_summary":"Customer praises sales rep Ben but is deeply frustrated by an incomplete AC install, technicians damaging personal property, and the company's dismissive response to her replacement claim.","key_phrases":["drywall patched over my bathroom vent","used my Dyson stick vac for drywall dust","insinuating that I am a liar","far too large to be treating customers this way"]},"ChZDSUhNMG9nS0VJQ0FnSUN4bHZpMFR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":["Eric"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Eric did a great job installing an EV charger, being prompt, friendly, and answering all questions.","key_phrases":["great job installing our EV charger","He was prompt","friendly and answered all of our questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNod19lUnpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","communication"],"entities":{"technicians":["Joe","Louis"],"services":["ac-installation","maintenance"],"problems":["a-c-heating-unit-replacement","debris-getting-into-unit"]},"one_line_summary":"Joe and Louis professionally installed a new Carrier A/C and heating unit, and Joe later returned to add an exterior fan hood to protect the unit from debris.","key_phrases":["fantastic job of installing the new Carrier unit","professional explaining what they would be doing","old materials were completely hauled away","added exterior fan hood to prevent debris"]},"ChZDSUhNMG9nS0VJQ0FnSURoLXFpQ1JREAE":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["courtesy","communication","technical_knowledge","professionalism","problem_resolution","pricing"],"entities":{"technicians":["Sylvia","Taylor"],"services":["ac-repair","maintenance"],"problems":["ac-went-out","coil-cleaning-needed"]},"one_line_summary":"While the technician Taylor and dispatcher Sylvia provided excellent service during an emergency AC repair, the customer was put off by a coil cleaning quote nearly twice the price of a competitor.","key_phrases":["incredibly friendly and professional","showed pictures to justify what he said","quoted $1600 for a coil cleaning","almost twice the cost"]},"ChZDSUhNMG9nS0VJQ0FnSUNSeUktRE9REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Bryan","Joseph"],"services":["ac-repair","ac-installation"],"problems":["ac-unit-issues","difficult-installation-location-for-new-ac-unit"]},"one_line_summary":"Customer praises Bryan for his professional and detailed explanation of AC issues and commends Joseph for an exceptional AC installation in a difficult location.","key_phrases":["very professional and explained the issues in detail","went above and beyond with installing my system","uncomfortable to get to unit but Joseph and his helper did it","I would recommend Cool Today to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURoZ3FHY2lnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with a professional and polite AC and thermostat installation team and strongly recommends the service.","key_phrases":["professional and polite","exceptional job","highly recommend","Excellent!!!","Very happy"]},"ChZDSUhNMG9nS0VJQ0FnSURCcV95b0ZREAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["reckless-driving-by-company-vehicle"]},"one_line_summary":"Customer witnessed a Cool Today driver behaving recklessly on the road, speeding through an exit-only lane and cutting into traffic during Gasparilla.","key_phrases":["sped through an exit only lane","quickly darted into my lane","slam on my brakes","teach their drivers how to drive"]},"ChdDSUhNMG9nS0VJQ0FnSURCcE5LbC1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["electrical-panel-upgrade"],"problems":["needed-200-amp-service-installed"]},"one_line_summary":"Customer praises the team's professionalism and quality work installing a 200-amp electrical service and marking the panel.","key_phrases":["very professional and did a great job","marking the panel","putting a 200 amp service in","very appreciate them"]},"ChdDSUhNMG9nS0VJQ0FnSUQtN1ptZnNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Manuel"],"services":["ac-installation"],"problems":["thermostat"]},"one_line_summary":"Manuel replaced the customer's thermostat efficiently and clearly explained how to use its features, including phone control.","key_phrases":["replaced my thermostat and he did an awesome job","explained to me very clearly how to use it","control my thermostat from my phone","efficient, professional and knowledgeable"]},"ChdDSUhNMG9nS0VJQ0FnSUN1M19iX3pRRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["falsely-diagnosed-faulty-uv-light","safety-float-switch-failure","thermostat"]},"one_line_summary":"Customer accuses technician of falsely claiming the UV light was bad in addition to the actual faulty float switch, alleging an attempt to take advantage of his elderly father-in-law.","key_phrases":["tried to take advantage of my elderly father in law","U.V. light is glowing bright","float switch is bad","pictures of the bad float switch and WORKING U.V. light"]},"ChZDSUhNMG9nS0VJQ0FnSURLMy12SFRnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","cleanliness","professionalism","communication","technical_knowledge","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Yeral","Ryan","Amy","Alexander","Daniel","Alberto"],"services":["ac-installation","maintenance","roofing-insulation","plumbing","electrical"],"problems":["aging-home-with-multiple-maintenance-needs","dirty-ducts-and-vents-after-21-years","inadequate-roofing-insulation","plumbing-issues","electrical-concerns"]},"one_line_summary":"A highly satisfied customer praises Cool Today across six separate services—AC installation, duct cleaning, insulation, heating, plumbing, and electrical—highlighting professionalism, punctuality, and the value of the Total Care Plan.","key_phrases":["FANTASTIC job","leaving no trace that they were ever there","honest feedback that you a consumer wouldn't typically expect","pays for much of itself"]},"ChZDSUhNMG9nS0VJQ0FnSURLbFp6N0JBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praised the entire team for a fantastic AC installation completed with impressive next-day service.","key_phrases":["fantastic job from the salesman to the techs","getting out to my house so fast","Next day service which was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSURTcy1mNjhBRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":["fender-flew-off-company-vehicle-and-damaged-customer-s-truck-mirror-and-door","company-unresponsive-to-damage-claim"]},"one_line_summary":"A company vehicle's fender flew off on the highway and damaged the customer's truck, and the company has refused to return calls or address the damage claim.","key_phrases":["fender blew off smacking my truck","smashed my mirror into my door","they wont return my calls","no one cares"]},"ChZDSUhNMG9nS0VJQ0FnSUNjOS11R0RBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","scheduling","professionalism","pricing"],"entities":{"technicians":["Daniel","Miroslav","Kevin"],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer praises the lightning-fast same-day estimate and installation by Daniel, Miroslav, and Kevin, and highlights the value of the TotalCare Today plan's 20% discount.","key_phrases":["request at midnight and at 8am Daniel was here","completed the same day","Daniel, Miroslav and Kevin were exceptional and efficient","20% discount entirely paid for itself"]}},"faq":[{"question":"Is Cool Today - Cooling, Plumbing, Electrical professional?","answer":"Based on 756 reviews mentioning professionalism & conduct, 92.3% report positive experiences. Customers frequently mention \"Very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wUk5HVmZlRXRmU1V4M1ZUbDJXVmh0T1RGd1prRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xKTmFYbFBTVkJQUVRkalZHRTRValp4ZVhSQ2IxRRAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical knowledgeable and skilled?","answer":"Based on 648 reviews mentioning technical knowledge & expertise, 89.5% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wUk5HVmZlRXRmU1V4M1ZUbDJXVmh0T1RGd1prRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tsVFVsaHRSa2hoYjJKVU5FeEpaRTFHYlc5bWVIYxAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical good at communicating with customers?","answer":"Based on 498 reviews mentioning communication & updates, 82.7% report positive experiences. Customers frequently mention \"He explained everything\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2sxNU5XdzBaek5EUm01TVUyMTRjelJETkZkeVpWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tKYVJtTXdUMDk2T1U1dmMzaG9NSEpuUzNCblkzYxAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical courteous and friendly?","answer":"Based on 428 reviews mentioning courtesy & friendliness, 97.7% report positive experiences. Customers frequently mention \"very polite\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xKTmFYbFBTVkJQUVRkalZHRTRValp4ZVhSQ2IxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical effective at solving problems?","answer":"Based on 330 reviews mentioning problem resolution & effectiveness, 75.2% report positive experiences. Customers frequently mention \"Fabulous job\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2sxNU5XdzBaek5EUm01TVUyMTRjelJETkZkeVpWRRAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical on time for appointments?","answer":"Based on 317 reviews mentioning punctuality & on-time service, 91.2% report positive experiences. Customers frequently mention \"On time\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2sxNU5XdzBaek5EUm01TVUyMTRjelJETkZkeVpWRRAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical affordable and fairly priced?","answer":"Based on 253 reviews mentioning pricing & value, 64.8% report positive experiences. Customers frequently mention \"their prices are very reasonable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB","ChZDSUhNMG9nS0VJQ0FnSURWb3NHY1RREAE","Ci9DQUlRQUNvZENodHljRjlvT205NlFXVjNNbHBLV1dWWFZIUk5UM1EyUjJ4RldIYxAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical responsive and quick?","answer":"Based on 212 reviews mentioning responsiveness & speed, 78.3% report positive experiences. Customers frequently mention \"Quick service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wUk5HVmZlRXRmU1V4M1ZUbDJXVmh0T1RGd1prRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tWME1WWjBhRmhyTW5STFVFTnRWSGMxTkU1MVJHYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xkRVpYUkNPRXBqUVd0WUxYaFFWRXBXYlRaQ2JGRRAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical easy to schedule with?","answer":"Based on 154 reviews mentioning scheduling & booking ease, 75.3% report positive experiences. Customers frequently mention \"Next day service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xKTmFYbFBTVkJQUVRkalZHRTRValp4ZVhSQ2IxRRAB","ChZDSUhNMG9nS0VJQ0FnSURWb3NHY1RREAE","Ci9DQUlRQUNvZENodHljRjlvT20xc1RsOWlPRnBwTlRGb1JXeFBlR3BzYkZKWE5sRRAB"]},{"question":"Is Cool Today - Cooling, Plumbing, Electrical clean and tidy?","answer":"Based on 117 reviews mentioning cleanliness & tidiness, 92.3% report positive experiences. Customers frequently mention \"neat\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tWME1WWjBhRmhyTW5STFVFTnRWSGMxTkU1MVJHYxAB","Ci9DQUlRQUNvZENodHljRjlvT21sWmRsZGZUMmRVT1MxRVExRkpaMTh4ZFdGb1FVRRAB","ChdDSUhNMG9nS0VJQ0FnTURveThhUzJBRRAB"]},{"question":"Does Cool Today - Cooling, Plumbing, Electrical handle technician quality & expertise?","answer":"Technician Quality & Expertise appears in 483 of 999 reviews, 98.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wUk5HVmZlRXRmU1V4M1ZUbDJXVmh0T1RGd1prRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xKTmFYbFBTVkJQUVRkalZHRTRValp4ZVhSQ2IxRRAB"]},{"question":"Does Cool Today - Cooling, Plumbing, Electrical handle ac & hvac maintenance?","answer":"AC & HVAC Maintenance appears in 259 of 999 reviews, 92.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xkRVpYUkNPRXBqUVd0WUxYaFFWRXBXYlRaQ2JGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t4aExYaEZaSEJOTms5bU5VNU1hMEZJYXpaSWJXYxAB","Ci9DQUlRQUNvZENodHljRjlvT25kVFpWWk9Ta1ZLTnpWeE1WSktWRmRrV0VKMlUyYxAB"]},{"question":"Does Cool Today - Cooling, Plumbing, Electrical handle overall customer experience?","answer":"Overall Customer Experience appears in 194 of 999 reviews, 94.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5VVRXVTJNM0YzYXpKd1VUSjZaelZ4Um1sc1IzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tsVFVsaHRSa2hoYjJKVU5FeEpaRTFHYlc5bWVIYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xGeFJtVXRhMlZyU2t0VldtcE1UVGhMYjI0Mk5sRRAB"]},{"question":"Does Cool Today - Cooling, Plumbing, Electrical handle ac repair & diagnosis?","answer":"AC Repair & Diagnosis appears in 142 of 999 reviews, 86.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wUk5HVmZlRXRmU1V4M1ZUbDJXVmh0T1RGd1prRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2sxNU5XdzBaek5EUm01TVUyMTRjelJETkZkeVpWRRAB"]},{"question":"Does Cool Today - Cooling, Plumbing, Electrical handle ac & hvac installation?","answer":"AC & HVAC Installation appears in 128 of 999 reviews, 92.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pacldEVk9ka0Z6ZFhFMGExZzFVbmh4TmtGSWVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xGeFJtVXRhMlZyU2t0VldtcE1UVGhMYjI0Mk5sRRAB","Ci9DQUlRQUNvZENodHljRjlvT21sWmRsZGZUMmRVT1MxRVExRkpaMTh4ZFdGb1FVRRAB"]}],"summary":"Cool Today – Cooling, Plumbing, Electrical in Sarasota, FL has accumulated 999 reviews spanning April 2020 through March 2026, with an overall positive sentiment rate of 87% and a negative rate of 10.9%, and the trend across that period is described as improving. Professionalism and conduct was the most frequently discussed aspect, drawing 756 mentions at 92.3% positive, followed by technical knowledge and expertise at 89.5% positive across 648 mentions. Courtesy and friendliness earned the highest satisfaction rate of any aspect at 97.7% from 428 mentions, while punctuality and on-time service scored 91.2% positive from 317 mentions and cleanliness and tidiness matched professionalism at 92.3% positive across 117 mentions. Communication and updates registered 82.7% positive from 498 mentions, and responsiveness and speed came in at 78.3% positive from 212 mentions. Two aspects fell below the 70% positive threshold and merit note: pricing and value scored 64.8% positive across 253 mentions, indicating meaningful dissatisfaction on cost grounds, and a discrete topic labeled pricing complaints drew 28 reviews with only 3.6% positive sentiment, confirming that high or unexpected charges are a recurring concern. Problem resolution and effectiveness reached 75.2% positive from 330 mentions, and scheduling and booking ease stood at 75.3% positive from 154 mentions, both reflecting moderate but not universal satisfaction. Among named technicians, Adam led in mentions with 35 and a 4.9 average rating, followed by Chris with 28 mentions at 4.9, Jimmy with 21 mentions at a perfect 5.0, John with 18 mentions at 5.0, and Ken with 14 mentions at 5.0. By service category, maintenance was the most-mentioned at 423 mentions and 86.8% positive, AC repair covered 293 mentions at 80.9% positive, AC installation covered 208 mentions at 82.2% positive, plumbing drew 101 mentions at 85.1% positive, and electrical accounted for 35 mentions at 88.6% positive. The sales and upselling experience topic, drawn from 22 reviews, registered 72.7% positive, suggesting a minority of customers found upsell interactions unwelcome. Emergency and same-day service was cited in 46 reviews at 97.8% positive. Overall, the business performs strongly on interpersonal and technical dimensions but shows a consistent pattern of pricing-related dissatisfaction that prospective customers may want to investigate before committing.","pull_quote":"Across 999 reviews from 2020–2026, Cool Today scores 87% positive overall, excelling in technician courtesy (97.7%) and professionalism (92.3%), but pricing satisfaction lags at 64.8% positive — a notable recurring complaint."}