# Customer Review Insights — Cool Today - Cooling, Plumbing, Electrical

Generated 2026-06-01 from 999 verified reviews (2020-04-29 – 2026-03-10).

## Summary

Cool Today – Cooling, Plumbing, Electrical in Sarasota, FL has accumulated 999 reviews spanning April 2020 through March 2026, with an overall positive sentiment rate of 87% and a negative rate of 10.9%, and the trend across that period is described as improving. Professionalism and conduct was the most frequently discussed aspect, drawing 756 mentions at 92.3% positive, followed by technical knowledge and expertise at 89.5% positive across 648 mentions. Courtesy and friendliness earned the highest satisfaction rate of any aspect at 97.7% from 428 mentions, while punctuality and on-time service scored 91.2% positive from 317 mentions and cleanliness and tidiness matched professionalism at 92.3% positive across 117 mentions. Communication and updates registered 82.7% positive from 498 mentions, and responsiveness and speed came in at 78.3% positive from 212 mentions. Two aspects fell below the 70% positive threshold and merit note: pricing and value scored 64.8% positive across 253 mentions, indicating meaningful dissatisfaction on cost grounds, and a discrete topic labeled pricing complaints drew 28 reviews with only 3.6% positive sentiment, confirming that high or unexpected charges are a recurring concern. Problem resolution and effectiveness reached 75.2% positive from 330 mentions, and scheduling and booking ease stood at 75.3% positive from 154 mentions, both reflecting moderate but not universal satisfaction. Among named technicians, Adam led in mentions with 35 and a 4.9 average rating, followed by Chris with 28 mentions at 4.9, Jimmy with 21 mentions at a perfect 5.0, John with 18 mentions at 5.0, and Ken with 14 mentions at 5.0. By service category, maintenance was the most-mentioned at 423 mentions and 86.8% positive, AC repair covered 293 mentions at 80.9% positive, AC installation covered 208 mentions at 82.2% positive, plumbing drew 101 mentions at 85.1% positive, and electrical accounted for 35 mentions at 88.6% positive. The sales and upselling experience topic, drawn from 22 reviews, registered 72.7% positive, suggesting a minority of customers found upsell interactions unwelcome. Emergency and same-day service was cited in 46 reviews at 97.8% positive. Overall, the business performs strongly on interpersonal and technical dimensions but shows a consistent pattern of pricing-related dissatisfaction that prospective customers may want to investigate before committing.

## Overall Sentiment
- Positive: 87%
- Neutral: 2.1%
- Negative: 10.9%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 756 of 999 reviews (75.7%)
- Positive: 92.3% (698 of 756)
- Top phrases: "Very professional", "professional", "did a great job"

### Technical Knowledge & Expertise
- Mentions: 648 of 999 reviews (64.9%)
- Positive: 89.5% (580 of 648)
- Top phrases: "knowledgeable", "very knowledgeable", "Very professional and knowledgeable"

### Communication & Updates
- Mentions: 498 of 999 reviews (49.8%)
- Positive: 82.7% (412 of 498)
- Top phrases: "He explained everything", "Explained everything thoroughly", "Great customer service"

### Courtesy & Friendliness
- Mentions: 428 of 999 reviews (42.8%)
- Positive: 97.7% (418 of 428)
- Top phrases: "very polite", "polite", "very courteous"

### Problem Resolution & Effectiveness
- Mentions: 330 of 999 reviews (33%)
- Positive: 75.2% (248 of 330)
- Top phrases: "Fabulous job", "Excellent job", "sorted it out"

### Punctuality & On-Time Service
- Mentions: 317 of 999 reviews (31.7%)
- Positive: 91.2% (289 of 317)
- Top phrases: "On time", "arrived on time", "He was on time"

### Pricing & Value
- Mentions: 253 of 999 reviews (25.3%)
- Positive: 64.8% (164 of 253)
- Top phrases: "their prices are very reasonable", "Good rates", "Great price"

### Responsiveness & Speed
- Mentions: 212 of 999 reviews (21.2%)
- Positive: 78.3% (166 of 212)
- Top phrases: "Quick service", "Great response", "Prompt service"

### Scheduling & Booking Ease
- Mentions: 154 of 999 reviews (15.4%)
- Positive: 75.3% (116 of 154)
- Top phrases: "Next day service", "Easy appointments", "Ease of scheduling"

### Cleanliness & Tidiness
- Mentions: 117 of 999 reviews (11.7%)
- Positive: 92.3% (108 of 117)
- Top phrases: "neat", "clean", "very clean"

## Top Employees

### Adam
- Mentioned in 35 reviews
- Average rating when mentioned: 4.90
- Sentiment: 97.1% positive

### Chris
- Mentioned in 28 reviews
- Average rating when mentioned: 4.90
- Sentiment: 96.4% positive

### Jimmy
- Mentioned in 21 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### John
- Mentioned in 18 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Ken
- Mentioned in 14 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dean
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Sam
- Mentioned in 12 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Jonathan
- Mentioned in 11 reviews
- Average rating when mentioned: 5.00
- Sentiment: 90.9% positive

### Jeff
- Mentioned in 11 reviews
- Average rating when mentioned: 4.20
- Sentiment: 81.8% positive

### Billy
- Mentioned in 11 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Paul
- Mentioned in 11 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Roman
- Mentioned in 10 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Omar
- Mentioned in 10 reviews
- Average rating when mentioned: 4.70
- Sentiment: 100% positive

### Joseph
- Mentioned in 10 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Ryan
- Mentioned in 9 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jason
- Mentioned in 9 reviews
- Average rating when mentioned: 4.80
- Sentiment: 88.9% positive

### Francisco
- Mentioned in 9 reviews
- Average rating when mentioned: 5.00
- Sentiment: 88.9% positive

### Ronnie
- Mentioned in 9 reviews
- Average rating when mentioned: 4.80
- Sentiment: 88.9% positive

### Joe
- Mentioned in 9 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kevin
- Mentioned in 8 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Gavin
- Mentioned in 8 reviews
- Average rating when mentioned: 4.50
- Sentiment: 87.5% positive

### William
- Mentioned in 8 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mykola
- Mentioned in 7 reviews
- Average rating when mentioned: 4.70
- Sentiment: 85.7% positive

### Joshua
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Franz
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### David
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Carlos
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Ali
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Juan
- Mentioned in 6 reviews
- Average rating when mentioned: 4.80
- Sentiment: 100% positive

### Phil
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Scott
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mike
- Mentioned in 6 reviews
- Average rating when mentioned: 4.30
- Sentiment: 83.3% positive

### Steven
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 83.3% positive

### Thomas
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Anthony
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Josh
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Donald
- Mentioned in 5 reviews
- Average rating when mentioned: 4.00
- Sentiment: 80% positive

### Emre
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Daniel
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Ahmad
- Mentioned in 5 reviews
- Average rating when mentioned: 3.40
- Sentiment: 60% positive

### Fred
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kim
- Mentioned in 5 reviews
- Average rating when mentioned: 4.60
- Sentiment: 80% positive

### Cruz
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Nick
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Isaiah
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Quadrea
- Mentioned in 4 reviews
- Average rating when mentioned: 4.00
- Sentiment: 75% positive

### Noah
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Javian
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Christopher
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Justin
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mark
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Robert
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Edwin
- Mentioned in 4 reviews
- Average rating when mentioned: 4.00
- Sentiment: 75% positive

### Tyler
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Victor
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Greg
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mitch
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kenny
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Rafael
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jake
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Johnny
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Samuel
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Armando
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Eliseo
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Cody
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Randy
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Steve
- Mentioned in 3 reviews
- Average rating when mentioned: 4.70
- Sentiment: 100% positive

### Miguel
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jordan
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Brice
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Wilfrid
- Mentioned in 3 reviews
- Average rating when mentioned: 4.30
- Sentiment: 66.7% positive

### Mitchell
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Alejandra
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Brian
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 66.7% positive

### Austin
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kenyla
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Agbor
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

## Services

### Maintenance
- Mentioned in 423 reviews
- Sentiment: 86.8% positive

### AC Repair
- Mentioned in 293 reviews
- Sentiment: 80.9% positive

### AC Installation
- Mentioned in 208 reviews
- Sentiment: 82.2% positive

### Plumbing
- Mentioned in 101 reviews
- Sentiment: 85.1% positive

### Electrical
- Mentioned in 35 reviews
- Sentiment: 88.6% positive

### Heating Service
- Mentioned in 30 reviews
- Sentiment: 83.3% positive

### Emergency / After-Hours Service
- Mentioned in 23 reviews
- Sentiment: 87% positive

### Electrical Inspection
- Mentioned in 13 reviews
- Sentiment: 100% positive

### Plumbing Inspection
- Mentioned in 7 reviews
- Sentiment: 85.7% positive

### Insulation
- Mentioned in 4 reviews
- Sentiment: 75% positive

### Electrical Panel Upgrade
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### Backflow Inspection
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Electrical Safety Inspection
- Mentioned in 2 reviews
- Sentiment: 50% positive

## Topics

### Technician Quality & Expertise
- Technician Quality & Expertise mentioned in 483 of 999 reviews (48.3%)
- 99% of Technician Quality & Expertise reviews are 4 or 5 stars
- Average rating in Technician Quality & Expertise reviews: 5★

### AC & HVAC Maintenance
- AC & HVAC Maintenance mentioned in 259 of 999 reviews (25.9%)
- 93.8% of AC & HVAC Maintenance reviews are 4 or 5 stars
- Average rating in AC & HVAC Maintenance reviews: 4.8★

### Overall Customer Experience
- Overall Customer Experience mentioned in 194 of 999 reviews (19.4%)
- 94.8% of Overall Customer Experience reviews are 4 or 5 stars
- Average rating in Overall Customer Experience reviews: 4.8★

### AC Repair & Diagnosis
- AC Repair & Diagnosis mentioned in 142 of 999 reviews (14.2%)
- 87.3% of AC Repair & Diagnosis reviews are 4 or 5 stars
- Average rating in AC Repair & Diagnosis reviews: 4.5★

### AC & HVAC Installation
- AC & HVAC Installation mentioned in 128 of 999 reviews (12.8%)
- 93.8% of AC & HVAC Installation reviews are 4 or 5 stars
- Average rating in AC & HVAC Installation reviews: 4.7★

### Scheduling & Communication
- Scheduling & Communication mentioned in 102 of 999 reviews (10.2%)
- 88.2% of Scheduling & Communication reviews are 4 or 5 stars
- Average rating in Scheduling & Communication reviews: 4.5★

### Responsiveness & Speed
- Responsiveness & Speed mentioned in 100 of 999 reviews (10%)
- 98% of Responsiveness & Speed reviews are 4 or 5 stars
- Average rating in Responsiveness & Speed reviews: 4.9★

### Plumbing Services
- Plumbing Services mentioned in 97 of 999 reviews (9.7%)
- 88.7% of Plumbing Services reviews are 4 or 5 stars
- Average rating in Plumbing Services reviews: 4.5★

### Customer Loyalty & Retention
- Customer Loyalty & Retention mentioned in 75 of 999 reviews (7.5%)
- 100% of Customer Loyalty & Retention reviews are 4 or 5 stars
- Average rating in Customer Loyalty & Retention reviews: 5★

### Pricing & Value
- Pricing & Value mentioned in 73 of 999 reviews (7.3%)
- 98.6% of Pricing & Value reviews are 4 or 5 stars
- Average rating in Pricing & Value reviews: 4.9★

### Emergency & Same-Day Service
- Emergency & Same-Day Service mentioned in 46 of 999 reviews (4.6%)
- 97.8% of Emergency & Same-Day Service reviews are 4 or 5 stars
- Average rating in Emergency & Same-Day Service reviews: 4.9★

### Maintenance Plans & Contracts
- Maintenance Plans & Contracts mentioned in 31 of 999 reviews (3.1%)
- 87.1% of Maintenance Plans & Contracts reviews are 4 or 5 stars
- Average rating in Maintenance Plans & Contracts reviews: 4.5★

### Pricing Complaints
- Pricing Complaints mentioned in 28 of 999 reviews (2.8%)
- 14.3% of Pricing Complaints reviews are 4 or 5 stars
- Average rating in Pricing Complaints reviews: 2.1★

### Electrical Services
- Electrical Services mentioned in 27 of 999 reviews (2.7%)
- 88.9% of Electrical Services reviews are 4 or 5 stars
- Average rating in Electrical Services reviews: 4.6★

### Sales & Upselling Experience
- Sales & Upselling Experience mentioned in 22 of 999 reviews (2.2%)
- 81.8% of Sales & Upselling Experience reviews are 4 or 5 stars
- Average rating in Sales & Upselling Experience reviews: 4.3★

## FAQ

**Q: Is Cool Today - Cooling, Plumbing, Electrical professional?**
A: Based on 756 reviews mentioning professionalism & conduct, 92.3% report positive experiences. Customers frequently mention "Very professional".

**Q: Is Cool Today - Cooling, Plumbing, Electrical knowledgeable and skilled?**
A: Based on 648 reviews mentioning technical knowledge & expertise, 89.5% report positive experiences. Customers frequently mention "knowledgeable".

**Q: Is Cool Today - Cooling, Plumbing, Electrical good at communicating with customers?**
A: Based on 498 reviews mentioning communication & updates, 82.7% report positive experiences. Customers frequently mention "He explained everything".

**Q: Is Cool Today - Cooling, Plumbing, Electrical courteous and friendly?**
A: Based on 428 reviews mentioning courtesy & friendliness, 97.7% report positive experiences. Customers frequently mention "very polite".

**Q: Is Cool Today - Cooling, Plumbing, Electrical effective at solving problems?**
A: Based on 330 reviews mentioning problem resolution & effectiveness, 75.2% report positive experiences. Customers frequently mention "Fabulous job".

**Q: Is Cool Today - Cooling, Plumbing, Electrical on time for appointments?**
A: Based on 317 reviews mentioning punctuality & on-time service, 91.2% report positive experiences. Customers frequently mention "On time".

**Q: Is Cool Today - Cooling, Plumbing, Electrical affordable and fairly priced?**
A: Based on 253 reviews mentioning pricing & value, 64.8% report positive experiences. Customers frequently mention "their prices are very reasonable".

**Q: Is Cool Today - Cooling, Plumbing, Electrical responsive and quick?**
A: Based on 212 reviews mentioning responsiveness & speed, 78.3% report positive experiences. Customers frequently mention "Quick service".

**Q: Is Cool Today - Cooling, Plumbing, Electrical easy to schedule with?**
A: Based on 154 reviews mentioning scheduling & booking ease, 75.3% report positive experiences. Customers frequently mention "Next day service".

**Q: Is Cool Today - Cooling, Plumbing, Electrical clean and tidy?**
A: Based on 117 reviews mentioning cleanliness & tidiness, 92.3% report positive experiences. Customers frequently mention "neat".

**Q: Does Cool Today - Cooling, Plumbing, Electrical handle technician quality & expertise?**
A: Technician Quality & Expertise appears in 483 of 999 reviews, 98.3% of them positive.

**Q: Does Cool Today - Cooling, Plumbing, Electrical handle ac & hvac maintenance?**
A: AC & HVAC Maintenance appears in 259 of 999 reviews, 92.7% of them positive.

**Q: Does Cool Today - Cooling, Plumbing, Electrical handle overall customer experience?**
A: Overall Customer Experience appears in 194 of 999 reviews, 94.3% of them positive.

**Q: Does Cool Today - Cooling, Plumbing, Electrical handle ac repair & diagnosis?**
A: AC Repair & Diagnosis appears in 142 of 999 reviews, 86.6% of them positive.

**Q: Does Cool Today - Cooling, Plumbing, Electrical handle ac & hvac installation?**
A: AC & HVAC Installation appears in 128 of 999 reviews, 92.2% of them positive.