Cassie Martin
DO NOT RECOMMEND. I want to start by stating my complaint is not with the techs that have come out or with the installation itself. We hired Cool Today to install our AC unit back in the spring of 2020 and paid for maintenance for three years. Everything has been great until our AC stopped working last Monday. We obtained quotes from Cool Today and Tri-County to repair it. Only to find out that Cool Today failed to register the unit they installed in 2020 for the 10 year warranty. Not only does the paperwork from the purchase/installation state that this was included and Cool Today would take responsibility for registering the warranty, but it is also stated on their website. We did not find this out from Cool Today, but from Tri-County Air after they quoted a much more reasonable price for the labor and found the unit was not registered. Cool Today's failure to register the unit is now likely delaying the repair until resolved. They have offered no solutions or alternatives to remedy the situation. We have been calling daily and we continue to be told we will get an update soon. It’s been over a week in the middle of a heat wave.
Response from owner
August 4, 2025
Other reviews
Bill Arnold
The guys were fine, but I was only notified that they were servicing ONE unit. THEY didn't even know they were servicing all the units, I had left and had to return. What a pain. Do better.
Jim Fay
Emre was excellent in his electrical inspection and repaired a polarity issue immediately. Also laid out recommendations for future work with a quote. Great job!
Richard Rosales
We heard of their maintenance service while in Home Depot. The techs came on time and did the maintenance in depth, giving good feedback and proof of issues present. They gave reasonable suggestions for future prevention of similar problems. Ours was mold growth in the unit.
Leigh H
Cool Today was having a promo through Home Depot the other day while I was there shopping. The price was right for an AC tuneup which I needed. They were able to schedule the service right away. Francisco arrived today on time. He was friendly and completely professional thought the visit. He showed me what he was doing and gave a thorough review of the service with a written checklist and made recommendations. I signed up for the annual plan which was priced fairly. I am confident that they will take good care of my system. A++ for Francisco!