cpl5538
Had them come out on a Sunday emergency call because my AC maintenance was running but not cooling. The tech came out at appx. 89 PM and when she was attempting to tech the capacitor, she noticed that a wire had become separated and burned. She fixed it within minutes and the house started cooling again. We are extremely happy with the service provided by this company, and are highly recommended
Response from owner
February 21, 2025
Other reviews
Adam Clark
First off, our tech Angel was FANTASTIC on both visits. This rating does not reflect his work, but the dispatch and customer service teams really failed during our last interaction with this company. Our AC failed on Monday and Angel was out on Tuesday to assess the issue and told us they needed to order a part and it would be 3 days - no big deal. I got a call from dispatch on Thursday to let me know the part was in and Angel would be out on Friday between 12-4 - we were going to be his second call of the day. Friday comes and it’s 3:30p with no word of an update so I call customer service to get an ETA and I’m told the tech is finishing up his current call and I’ll get a call from him in 10-15 minutes with and ETA. 5:45p I call again and explain that I’m looking for an update and customer service just told me they would have someone call me back. A dispatcher calls 20ish minutes later and says to the new time frame is 8-11pm. I express my frustration that we were told 12-4 and heard nothing from anyone and that this lack of communication was unacceptable. Dispatcher claims that they were going push us ahead, but Angel didn’t arrive until 8pm. Again, Angel was AWESOME. The lack of proactive communication was a major black eye that Cool Today could have avoided.
Fred Palermo
Excellent service, great technician, Javian, he knew how to diagnose my AC! I will strongly recommend Cool Today for all my AC needs in the future 😎, as well as everyone I encounter that needs an AC Maintenance!~
Mona Sunder
Cool today has been servicing my home for the past 5 yrs. They installed my new Air conditioner and it has been working fine. they come twice a year on my service contract to service my unit. They are professional, prompt and reliable.So far it has been a good experience doing business with them.
Barry Demchak
Always happy to see Cool Today. We have maintenance contracts on two different A/Cs and are very happy with professionalism and discounts. Their maintenance contracts are the best deal in town.