Hannah Gray

I will start off by saying that I wanted to give a 5 star review bc of my sales rep Ben. He was and has been awesome. Unfortunately, two stars is pushing it. We had an install that long story short went well overtime and they left without it complete. Told my husband if it still doesn’t work, call customer service. So, at around 1030pm I was putting in a repair service call. Finally, by the next evening we had the A/C working. Our sales rep wasn’t contacted during the whole install. About a week later we had some extra return vents put in. At that visit they were to call Ben and talk about fixing a bathroom vent. They never contacted him and instead drywall patched over my bathroom vent. While at my house they used my Dyson stick vac for drywall dust (bc they didn’t have a shop vac), washed hands in my handicapped fathers sink leaving drywall mud all over his dishes, left our broom and dustpan full of debris, etc. so, I contacted Ben and sent photos and told him I went to use my Dyson and it just sputtered. It’s completely full of dust and mud. See photos. He sends my info to customer service. I send a link to my model. They said they need photos. I send photos and videos. Fast forward a week. I reach out, they tell me someone (a random employee, not a vacuum tech) has to come to my house to check it out and verify it’s broken. Wow. So, now, some random A/C Guy knows more about my vacuum than I do? I’m lying that it’s broken? I have dogs, kids, live in the country. It’s been two weeks and I’ve been beyond patient waiting for a replacement for the item their employees destroyed and now they tell me they have to verify it’s not working. I cannot recommended this company. I can say Ben has been awesome, understanding and kind. The install manager, Luis, told me it is his boss that is requiring this. So, not only did they drywall patch an A/C duct in my bathroom that I’m still waiting to have repaired, but they destroyed my $400 Dyson vac and now are insinuating that I am a liar and they need to verify it. I’m so beyond insulted and frustrated. I didn’t ask for them to forget the shop vac and ruin my Dyson. This company is far too large to be treating customers this way. I’m disappointed and insulted. It takes a LOT for me to write a bad review bc I don’t want the negativity it brings for their good employees. I was waiting for them to make it right before I posted anything and after the phone call today I decided it was the right time to share our experience. Pros: the AC unit is great, pricing was decent and work was done in a timely fashion. The workers to the house have been kind and mannerly. I’ll update more as more work is done.

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