James B
Technician stated I needed 2 new float switches without testing them (just said if the system didn’t shut off when inverted they were both bad). Tried to charge us $235 to repair it. I found them for $30 online so we declined. I then tested the floats with a multimeter when the technician left and both were fine and the system is working fine. Made us question the second part he “diagnosed” and said was “failing” (capacitor on the outside unit for $303). Complained to the company via email and they still haven’t contacted us other than reply to verify service date and address in their response. Seems like the technicians are getting commissions for parts sales! May have to look elsewhere for maintenance after 16 years with Cool Today!
Response from owner
November 10, 2025
Other reviews
Haley Tornabe
Super quick service! Had a broken wax ring. The man was super quick and we are back in working order.
Amy Murphy
Super fast service by knowledgeable technicians: Our electrician, Dave, was personable and efficient at getting the work done promptly and fun to chat with. The administrative staff were also very friendly and helpful with scheduling our next day appointment. The whole experience was excellent. I would highly recommend Cool Today. A++
Linda Swanhart
We have been using Cool-Plumbing-Energy Today for several years to test our 2 backflow devices in Palmetto, FL. We are snowbirds so we are not there when this needs to be done. This company is so reliable and professional. We know that we can rely on them to do the job within a matter of days. They keep us informed when they're on the way & during the testing. The service rep sends us photos of the testing results, etc. They ticket the backflows and email everything to us. Then they send the report to the county. Very reasonably priced. Would highly recommend them. Great job!
Jim Kimberly
Joe St John was very efficient and listen to my concerns. He did not over talk and try to engage me with other conversation. He did his job very functionally and I applaud him. Thank you so much.