Jayme Winans
I’ve had positive experiences with Cool Today in the past, but unfortunately my recent service with Plumbing Today was extremely disappointing. Yesterday morning I woke up to find my house had no water pressure and called right away. They scheduled me between 12–4pm, but at 4 o’clock the technician called to say he was still in Bradenton. On the phone he told me he probably couldn’t help because I’m on a well system, and that he didn’t carry the necessary parts. When he did arrive, he only spent about 15 minutes before telling me there was nothing he could do and suggested I call the original pump installer—leaving my family with no running water overnight. What made this worse is that he didn’t troubleshoot basic possibilities. For example, he never tried bypassing the GFCI with an extension cord. I did this myself as soon as he left and immediately discovered the problem. He also couldn’t confirm if my aerator or GFCI was the issue. I was left feeling that Plumbing Today simply didn’t care about resolving my urgent problem. The lack of concern and follow-through was frustrating and left us without running water for another night. I hope this feedback helps others understand that, at least in my case, Plumbing Today was not equipped or willing to provide meaningful support
Response from owner
September 29, 2025
Other reviews
Luis Rodriguez
Professional efficient, and easy working with them scheduling my back flow inspection. Technician came on time, was thorough, courteous, and explained everything once completed. Will be reaching out to them for any future needs , I.e. A/C system maintenance.
Adriana Valencia
Had Greg Lussier come out to give us a quote for a generator. He was prompt and professional and provided many options for possibilities even not going the full generator route. Highly recommend. Nice to be told other options than just the most costly.
Ruth Young
Jimmy was kind, considerate and respectful. He did a good job and explained what his process was. I would recommend him!
Billy Thompson
This was my first time as a Cool Today customer. They impressed me overwhelmingly with the maintenance plan and customer service. Heads above any other prior service companies I've used. Jake was phenomenal and thorough in his work. He was pleasant and polite (and on time) and answered questions readily. His advice was also extremely valuable. Thank you Jake and the rest of the team at Cool Today.