K Usherwood
We replaced a forced-air furnace and air conditioner with a Carrier Heat Pump. This was the worst installation ever. They did very sloppy work. The 1st crew did such a poor job they had to send a 2nd crew who took over 48 hours to fix the issues. For example; the switch wire was cut off at the breaker and rewiring for the pump was needed. Insulation on the copper refrigerant lines was damaged. Spray foam was holding the outside trim soffit. Attic plumbing was left lying on the duct work collapsing the ducts in multiple locations. The circuit breaker wiring power shielding was not taken off. The thermostat wire was cut during installation. The gas line was not capped. The plumbing was installed across the unit access panel so it couldn't be opened. The company, specifically a supervisor named Preston, was tough to work with and refused to return phone calls or emails.
Response from owner
June 19, 2024
Other reviews
Suzaine S
I just had a maintenance service call and I must say I was impressed. Steven, the technician called me in advance to let me know his ETA and sent a text with his photo and tracking link. He spent well over an hour, was very thorough and identified areas of concern with my AC that I was completely unaware of and flushed out the system and did other maintenance support. He was friendly and even my dogs liked him so that’s new! Highly recommend this company. I will be using their services going forward. I hope to get Steven again!
Luis Rodriguez
Professional efficient, and easy working with them scheduling my back flow inspection. Technician came on time, was thorough, courteous, and explained everything once completed. Will be reaching out to them for any future needs , I.e. A/C system maintenance.
William McDonald
Dean Shrewsberry , showed up as planned and did a credible job of servicing my AC. He was quick and pleasant doing his maintenance of my AC unit. I have been using COOL TODAY for 6 yrs and will continue to use them.
Marlene Mcbrier
Kevin was pleasant kind and knew exactly how to fix my back flow. The town wanted done sooner than later. He came the next day. Fabulous job.