Katelyn Wenmark
Update July 29th: After a frustrating day of miscommunication a could weeks ago, a manager called to see how they could make things right. They came back out to provide another service recommended by the technician to make up for all the issues earlier. I also highly recommend requesting Steven Briggs as your technician. He's extremely knowledgeable, thorough, and efficient. July 16th: The actual service was fine, but scheduling and having a technician around when requested was not. Due to circumstances out of my control, my 4-8 window was an issue because I want going to be home until after 5. I called and spoke to someone who put a note in the system to make me the last call of the day from 6-8pm. At 1:30pm, I received a phone call from the technician saying he could be at my house in 30 minutes. This was obviously not going to work for me. After talking with the technician and explaining that I would not be available until after 5, he said he'd discuss it with dispatch and either they'd have to reschedule me or they'd send a different technician out at my requested 6-8 time frame. He said they were putting him on another call and someone would come out to my house later today, or if I preferred to reschedule I could do that. Around 4:15, I received a text message saying the technician was on his way. This would put him at my house before the 6pm time frame. I was not home yet. I called Cool Today to let them know this, and they said the technician was 35 minutes away around 4:30. I had to quickly leave work and try to make it there in time. The person on the phone said the tracker showed the technician 35 minutes away. Only 5 minutes after hanging up the phone the technician called to say he was at my house. So the tracker was incorrect and they arrived when I was not going to be home. Normally, I'd be thrilled for them to come early, but I made a specific request due to my schedule to come at the end of their day. Very disappointed as a member at these major miscommunicated and the many interrupting phone calls while I was working.
Response from owner
July 31, 2025
Other reviews
Bob Tate
Stay away from this company. They sent someone that was to install (hook up) our new waahing machine that had no clue how to do his job. He reinstalled the shipping bolts sayting they were to keep the washer away from the wall. When we started the washer it locked up and jumped across. The room. Then talked to manager that was very condescending and rude. He would not take any responsibility for his techs mistake. Think twice about using this company. There are plenty of good plumbing and HVAC companies out there
Susan Schoch
Cool today does a great job. My tech, Billy Kerimi is wonderful. I specifically ask for him as he explains everything to me and does not mind my questions. He takes the time to answer all my questions. He's kind responsible and respectful. He is a credit to Cool Today.
Maricile O'Brien
Cool it today came on time and did a good job. He was very respect and gave me good information and options. I like this company.
Joshua OHara
I don’t leave a lot of negative reviews because I think everybody has good and bad days however… I bought a new house and figured I’d have cool today come out since There was some water pooling on my 1st floor unit. They did come out quickly and did a basic cleaning of the drip lines. Their “Technician” Said our upstairs unit is 12 years old, and low on coolant. He said it’s working now, but will probably stop working within the month. He said these units are so old that doing that process might actually break them so he recommended 2 new units to the tune of 16K. I just Purchased this home that passed inspection so I very surprised about that recommendation. A few days after the technician came out , all of a sudden my capacitor stopped working… I call that suspicious, but hey coincidences happen. My father-in-law suggested using Parrish AC for a second look. They came out the next day, took a look at my AC units and said Your coolant levels are fine and the units you have are out of warranty, but they’re very sturdy and looking in good condition. I asked, how much do I owe you? And his reply surprised me. You don’t owe me anything just to take a look, but if you ever do need actual work done keep us in mind. I will only use them going forward! But this isn’t a review about them… I understand recommendations aren’t necessarily always bottom of the line or cheapest solutions But here I am three months later with no extra work done and my AC is blowing at 68° through a Florida summer! Cool Today, politely GFY… Hopefully this was a one time thing and they aren’t ripping off older folks for thousands of dollars.