Mercedes Colon
After calling several companies and one of them not even showing up to the scheduled appointment, I decided to call Cool Today and I was immediately content with the customer service. I’m sorry I don’t remember her name but the receptionist was so helpful and got us the help we needed right away. She assured us she would send a tech as soon as possible as we were without air and she sure did. 10 min later we had a confirmation our tech was on the way. Sam showed up and was nothing but efficient. He got straight to the point which it’s what we needed. He was extremely sweet and funny which also helped the situation. Fast forwarding to installation day (1 day later by the way) we were very happy with the overall performance the two techs they sent out. They got the job done and were also down to earth. The whole entire experience was just what we needed in the middle of all the craziness. I highly recommend Cool Today!
Response from owner
June 13, 2024
Other reviews
Marguerite Hunt-Evans
Scheduling an appointment to accommodate my busy schedule was not a problem. Dean arrived on time for my maintenance check and was very pleasant. He answered all of my questions and explained my systems problems in a way that I could understand . Thank you Cool Today!
kathy powell
I was very satisfied with “Cool Today” and would highly recommend them. The trained service technician was able to diagnose the air conditioning problem, which I’ve had throughout the year, and fixed the problem that day. I will be calling them in the future for any other issues I might have.
Pete Belina
Our technician, Jason Collins, had our air conditioning up and running in minutes and did an amazing job of explaining how to avoid the same problem in the future. Highly recommended.
Adam Clark
First off, our tech Angel was FANTASTIC on both visits. This rating does not reflect his work, but the dispatch and customer service teams really failed during our last interaction with this company. Our AC failed on Monday and Angel was out on Tuesday to assess the issue and told us they needed to order a part and it would be 3 days - no big deal. I got a call from dispatch on Thursday to let me know the part was in and Angel would be out on Friday between 12-4 - we were going to be his second call of the day. Friday comes and it’s 3:30p with no word of an update so I call customer service to get an ETA and I’m told the tech is finishing up his current call and I’ll get a call from him in 10-15 minutes with and ETA. 5:45p I call again and explain that I’m looking for an update and customer service just told me they would have someone call me back. A dispatcher calls 20ish minutes later and says to the new time frame is 8-11pm. I express my frustration that we were told 12-4 and heard nothing from anyone and that this lack of communication was unacceptable. Dispatcher claims that they were going push us ahead, but Angel didn’t arrive until 8pm. Again, Angel was AWESOME. The lack of proactive communication was a major black eye that Cool Today could have avoided.