Nancy Marchell

I signed up for the Home Depot tune up special only to have the appointment canceled by Cool Today after coordinating the date and time with my tenant. I was given another date but prior to this date, my tenant requested an earlier appointment because of a potential cooling issue. Ahmad came over and I was charged 10 times the amount I was quoted. I paid for an overpriced drain flush which would have been prevented if they had not canceled on me the first time. Ahmad said he would call us back to resolve this but never did. I do not recommend this company. ADDENDUM: 4 months later the same AC unit stopped working. I called about the 1 year warranty on workmanship which was emailed to me 4 months ago with the invoice. They looked up my account and stated that there is no warranty to cover this even though it was emailed to me. The person on the phone stated that she was not aware of this warranty and to email it to her. Next thing I know I receive an email from them of the same invoice with the same warranty attached on the third page that was emailed to me 4 months ago. Otherwise, still no response so I ended up calling another company. Shame on Home Depot for working with this company.

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