Ray L.
They did show up on time. Within minutes of the tech arriving, I was told that a one year old unit was cheap and peace of junk. Prior to this unit I had a Trane. That unit had three repairs in four years covered under warranty but still had to pay 2300 labor each repair. That was junk. You just don't was in to a home and call a new unit junk. A rock may have hit the coils during mowing. You don't know. Then charging $160 dollars a pound for 410a refrigerant is obscene. A 25lb cylinder is $329. That is corporate greed at its worst. The tech said I need at least 9 lbs in a 10 lbs unit. EPA 608 leak threshold for residential is 10% . Did not even offer to repair the leak just to recharge against EPA regulations. He did reiterate that the one year unit should be replaced. Then you wonder why people don't like or trust A/C companies
Response from owner
August 27, 2025
Other reviews
Terri Holsinger
I like the professionalism of letting us know when the tech will be arriving and a photo. Techs are always polite and knowledgeable. I made a comment about the spicy price of gas. Zack in AC group called me today, was super nice and we agreed on an adjustment. You don’t get better customer service than that. Highly recommend. Very fair. And unusual getting a call back from other businesses.
Barb Collier
Torell was an excellent respectful young man who did has work thoroughly & efficiently. The inspection was included in the purchase price of the new unit which is 6 mo old.
Cecilia Ndungu
The Technician Adam arrived on time. He was polite and efficient.He did a good job. He gets 10/10
Robert Goebel
We had a great experience with Mykola to have him install our new Honeywell thermostat. He installed our new Honeywell thermostat, tested it and went over all the controls with us. He was very neat in appearance, very respectful. He put plastic bootie’s on which we really appreciate as we have very light carpets. Again, my wife and myself were extremely happy with Mykola! You can be very proud to have Mykola working for you!