Sherry Hendrickson
They are thorough and efficient along with being friendly clean and patient. We appreciate their taking the time to explain the process and provide feedback in a way we can understand. Carlos (our tech) was great! And took care of us (and our unit) ensuring we will be cool all summer. Being a member of CoolToday was the best decision we have made as new homeowners.
Response from owner
June 7, 2024
Other reviews
Brian Mathae
Commercial Maintenance is incredibly understaffed and as a result they haven't been able to meet contractual service commitments. When the guys show up they are nice enough but necessarily well trained. We'v had some of the package units left in pieces after they left.
Matthew Charland
The first time we called to book an appointment over the phone the technician was prompt courteous and very professional. Called us thirty minutes before, the whole nine yards… So much so that we signed up for their whole home maintenance plan, five stars… no questions right? Well today I lowered my rating one star because I booked a maintenance appointment from their email about an electrical issue we had. 9-12 show up time… I waited until the last 30 minutes with no phone call… so I called in the operator told me sorry they were in a team meeting all morning and are just getting out. They have one other appointment before you. Might be an hour or two. Needless to say I was disappointed that nobody called to tell me any of this as I could have been doing errands or actual work. If they nines they had a team meeting they should have called the day before and notified all am appointments. But now I might have someone show up in the next three hour window…. If they don’t trust me I’ll update this review to a whole new star level. What’s the expression… not mad just disappointed with the lack of communication for their “valued clients”
Brenda Lindell
The guys inspected my HVAC on the annual plan that Cool Today offers. They did a very thorough job and said everything looks excellent.
Roberto Ortiz
John S & Kim ( service tech’s ) were excellent! They both took the time to explain and show me the work on my 25 point tune-up service. Cool Today customer service is second to none!!