Troy F
0 STARS!!! I called on Friday asking for a quote to do a garbage disposal installation and replace washer lines. I was given an appointment window on Saturday from 12-4pm AND an $89 estimate fee just to show up. 5:36pm on Saturday and they are a no show. When I called the office, she put me on hold for several minutes then came back to say, “I don’t know when they will be there, but they say they will be there today.” I asked, “Does that mean 1 hour, 2 hours, 3 hours, or tomorrow?” She said, “I don’t have an ETA, but it will be today.” So I told her I want to cancel my appointment to which she had the audacity to ask, “Are you sure?” I told her, “Absolutely. If you guys can’t even keep time commitments then I wouldn’t hire you anyway. You basically wasted my entire Saturday.” She said, “okay, have a good day.” NOT EVEN AN APOLOGY FOR WASTING MY ENTIRE SATURDAY! WOULD GIVE ZERO STARS IF I COULD! SHAME ON YOU!!!
Response from owner
June 27, 2025
Other reviews
P. DEMARTIN
Service was to check all my waterpipes etc. Service person was not able to repair my leaking tub because he loaned his tool to another technician. I thought I would receive a referral or quote to repair noted issues but I did not.
Paul Renaud
Our Technician Nick was on time, We found him to be very honest and he diagnosed the problem right away. The price was very reasonable also. It was our first time using Cool Today and we would highly recommend them.
Adinah Torres
This is not the experience anyone would want to have Ngoc (Dean) was the technician for a scheduled service. Had an attitude stayed 20 minutes and sent me 6 invoices total $2500. Never spoke to me. Called 4 times and they’re sending an email to his supervisor. I am still waiting for a cal back.
Janice Johnston
The technician was very timely and explained everything thoroughly. He was also very professional. He came out for a routine maintenance tune-up, which is done every six months and did a great job.