Chris O
Called their number to ask for help with getting the appropriate foam filter for my AC unit but was only met with No's and "I can't help with that". Zero attempt to figure out the request. The phone representative only offered to send a technician out despite me repeating it's just a question about the foam filter. Overall it was one of the worst customer service experiences I've had this year. All they had to do was put effort into helping a customer and they wouldn't even try!
Response from owner
May 27, 2025
Other reviews
C Goode
When I had originally called on Thursday afternoon and scheduled an appointment, I was told that there was an 8am-12pm window for Friday, when I happened to be home from work. At 12:17PM, I was finally called by a technician and told that they were on their way, and about 10-15 minutes out. After waiting for an hour and calling dispatch, twice, I was told that "the service call was cancelled", despite the fact that I did not call and cancel it. Furthermore, both times that I was told they were "contacting dispatch to find out what was going on", I was mysteriously disconnected, despite the fact I was assured that, 'if this call gets disconnected, we have caller-ID and will call you back'. Spoiler warning: I was not called back. This was an absolute waste of my time on one of the few days that I had off of work, and will be happily going to the first competitor that I can have come out and service this issue. Avoid this business at all costs.
Dorothy Neal
The technician was very professional and making sure everything was done correctly in a timely manner for AC tuneup. This is a Compton. You can trust to take care of your air-conditioning needs.
Ken Walkerly
Nice Job! Very efficient and on time as well as they kept me informed.
Robert Leach
We purchased our unit 2yrs ago and the annual maintenance. Cruz was our technician who serviced our unit this year and he did an amazing job. Thoroughly cleaned everything, and took the time to review all of the services he provided with us. We have been very pleased with Cool Today, and always recommend them to our friends and neighbors.