C Goode
When I had originally called on Thursday afternoon and scheduled an appointment, I was told that there was an 8am-12pm window for Friday, when I happened to be home from work. At 12:17PM, I was finally called by a technician and told that they were on their way, and about 10-15 minutes out. After waiting for an hour and calling dispatch, twice, I was told that "the service call was cancelled", despite the fact that I did not call and cancel it. Furthermore, both times that I was told they were "contacting dispatch to find out what was going on", I was mysteriously disconnected, despite the fact I was assured that, 'if this call gets disconnected, we have caller-ID and will call you back'. Spoiler warning: I was not called back. This was an absolute waste of my time on one of the few days that I had off of work, and will be happily going to the first competitor that I can have come out and service this issue. Avoid this business at all costs.
Response from owner
June 27, 2025
Other reviews
Robert Leach
We purchased our unit 2yrs ago and the annual maintenance. Cruz was our technician who serviced our unit this year and he did an amazing job. Thoroughly cleaned everything, and took the time to review all of the services he provided with us. We have been very pleased with Cool Today, and always recommend them to our friends and neighbors.
Patricia Schmeltzer
We had our new air conditioner installed on November 28, 2025 and of today December 1, 2025 we do not have air. The conditioner worked for 1 hour and quit and the technician was still here and got it running and left. One hour later the unit stopped again. Another Technician came and checked the unit and found the problem, the Fuses. He said that he had to order them and they would be here today, Dec. 1 and then we got a call this morning saying that they would be here tomorrow Dec. 2. We are not sure if that will happen or not. Not Very Happy.
Lori cable
Tech was fast,efficient,neat and polite. Removed old water system and installed new. Explained all features and maintenence required.
Truth Seeker
I Would use any plumbing company, but this one. The latest debacle was when we called them at 9Am and needed our pipe snaked as everything was clogged, including shower and toilets. This has happened before and we knew it just needed to be snaked like they have done before for us. They were supposed to be out between 12 and 4pm. The guy showed up at 4 o’clock and said that it was too windy for him to snake the pipes. At the time the wind was 15 mph, but not steady. He said it was too dangerous and would come tomorrow, but they would not come again until somewhere between 12 and 4pm again! I am a disabled senior that has recently had colon surgery and I needed my bathroom in working order. I refuse to wait 24 hours for them to come back out. Highly unprofessional and we will not utilize this company again. We have already given them thousands of dollars for a re-pipe job a few years back and we have had problems with that re-piping as well.