Denise Missonak
I was worried that my air conditioning in my new house that I recently purchased wasn't cooling properly so I called Cool Today who installed the air conditioner. I was impressed that I could get an appointment for that day and Ryan, the service technician, did a great job checking out the system and explaining things that I could do to keep it in working order which I appreciated. He was polite, knowledgeable and efficient. I was pleased with the service.
Response from owner
August 13, 2024
Other reviews
Hannah Gray
I will start off by saying that I wanted to give a 5 star review bc of my sales rep Ben. He was and has been awesome. Unfortunately, two stars is pushing it. We had an install that long story short went well overtime and they left without it complete. Told my husband if it still doesn’t work, call customer service. So, at around 1030pm I was putting in a repair service call. Finally, by the next evening we had the A/C working. Our sales rep wasn’t contacted during the whole install. About a week later we had some extra return vents put in. At that visit they were to call Ben and talk about fixing a bathroom vent. They never contacted him and instead drywall patched over my bathroom vent. While at my house they used my Dyson stick vac for drywall dust (bc they didn’t have a shop vac), washed hands in my handicapped fathers sink leaving drywall mud all over his dishes, left our broom and dustpan full of debris, etc. so, I contacted Ben and sent photos and told him I went to use my Dyson and it just sputtered. It’s completely full of dust and mud. See photos. He sends my info to customer service. I send a link to my model. They said they need photos. I send photos and videos. Fast forward a week. I reach out, they tell me someone (a random employee, not a vacuum tech) has to come to my house to check it out and verify it’s broken. Wow. So, now, some random A/C Guy knows more about my vacuum than I do? I’m lying that it’s broken? I have dogs, kids, live in the country. It’s been two weeks and I’ve been beyond patient waiting for a replacement for the item their employees destroyed and now they tell me they have to verify it’s not working. I cannot recommended this company. I can say Ben has been awesome, understanding and kind. The install manager, Luis, told me it is his boss that is requiring this. So, not only did they drywall patch an A/C duct in my bathroom that I’m still waiting to have repaired, but they destroyed my $400 Dyson vac and now are insinuating that I am a liar and they need to verify it. I’m so beyond insulted and frustrated. I didn’t ask for them to forget the shop vac and ruin my Dyson. This company is far too large to be treating customers this way. I’m disappointed and insulted. It takes a LOT for me to write a bad review bc I don’t want the negativity it brings for their good employees. I was waiting for them to make it right before I posted anything and after the phone call today I decided it was the right time to share our experience. Pros: the AC unit is great, pricing was decent and work was done in a timely fashion. The workers to the house have been kind and mannerly. I’ll update more as more work is done.
Ed
Victor and Pedro arrived at 8:00 am and replaced my ac system with a new 2-stage Carrier unit. They were polite, worked hard all day long and cleaned up the area well. When questions arose about details of the job they were excellent in working out the issues and satisfying my concerns. I really enjoyed working with both Victoria and Pedro, and Cool Today staff. Very impressed.
Catherine Dittmer
We had Cool Today provide an HVAC inspection. The inspection was at a great price and the Service Tech did an excellent job. He was on time, and polite. In doing his inspection he identified areas in our Duct work that needed immediate attention (we followed up with the company that did the installation under warranty). The Tech was very knowledgeable. I am definitely adding this Company (Cool Today) to my list of companies I would use if needed in the future.
Cid De Stefano
The tech Rudolfo was awesome! He explained everything to me in layman's terms, but wasn't pushy or trying to oversell anything. He let me make my own decisions. He was professional and respectful. I also like the idea of their "Report Card Sheet". It makes it much easier to understand what is being inspected, what is functioning, and what may need attention. Again my technician Rudolfo made me feel comfortable and not pressured into purchasing other services, he told me what they had to offer and what I needed. I took it over from there. Thanks Rodolfo, I I'm looking forward to seeing you when I have the work that you recommended done!