Dominic Thielen
This experience with cool today has been the worst I have ever had. We had a tech come out today to clean our AC and diagnose a noise we have been hearing and he did neither. He told us the AC coils were dirty and did not clean them, then when we asked about the noise he said I have no idea, and had to call someone else who said we could schedule another tech to come out for a few. I need a refund for the $60 I paid for absolutely nothing today and a competent tech to come tell me what is happening with my unit. Every time I speak or deal with anyone at this company it is a nightmare. Starting from the very beginning 4 years ago when I bought this system from cool today and my entire house was flooded because of the incompetent technician. Please give me a call so I can further explain and let me know how it is will be resolved
Response from owner
August 11, 2025
Other reviews
Todd Beckwith
Used Cool Today and Plumbing Today for years. Super professional and work always done well!
Jerry Lindberg
We started on the wrong foot when the appointment was canceled by CT, assuring us that we did it, which was not true. A technician came, Alec, I believe and he did a thorough and very professional inspection. We'll definitely continue with CToday for our maintenance.
Charlie Shames
Tim the technician showed up on time and was very professional. I have relied on Cool Today for years and appreciate their quality service, problem solving, and courtesy.
Tim Gardner
From sales to final install, Cool Today was top notch. Scott, Paul, and Fred were all awesome. Very punctual, professional and efficient. I can't say enough good things about my experience. Cool Today far exceeded my expectations. Communication was excellent and that is a huge thing. They are now my go-to A/C company and I will certainly call them for plumbing or electrical also. I wish them great success. UPDATE: Been a few years almost and the system is working great. Had another routine maintenance service done today and communication and punctuality was fantastic. Great service as always!