Donald Morrow
I don’t know how to rate my service call fairly because the tech arrived when they said he would and he was nice BUT the cost of having him put in a new water heater was ridiculous. I understand that prices are high on everything. So I checked with Home Depot and the heater only cost $600 how can you expect me to pay $2600? It’s not even that hard of a job to justify that much of a margin.
Response from owner
January 26, 2026
Other reviews
Dave Babel
I went on the monthly service with cool today as they shared they would send out the various technicians for electrical plumbing and HVAC throughout the service. Each time they came out to do their "complementary "inspection, the technicians always pushed for a specific service with an exorbitant cost. I've come to find out that all of the technicians at cool today are Commissioned based. So, the more they can sell you the more money they make. I've realized that $450 to change out an outlet might be a little steep and now I know why.. I recently had a very similar experience with my HVAC system. Though I am on their monthly service plan, they want to charge me $250 to replace a $20 part that takes five minutes to replace. It sure does make it challenging to trust a company who pushes their employees to sell as much as they can and they can make money off of us that way. Not such And ethical business model
SP
We were very happy with their maintenance service. Ali came and did a wonderful and thorough job.
Laurie Wood-Peters
I've been using Cool Today for my HVAC needs for a few years now. Their technicians are prompt, professional. And thoughtful. Like their semi-annual maintenance program. Keeps me on track with taking care of my equipment.
Emily Brewer
Kevin came out to inspect a back flow for the water company. He was prompt and very personable. He was quick to get the job done and very informative on what all would happen. Excellent pricing as well. Will definitely use them again.