Ed S

Dave Wetzel

Jonathan and his brother came over to install a new A/C unit at our house and were super happy with every aspect of the installation. They arrived on time, went through what they were going to do and started working. I checked in on them every so often to see how it was going and both of them were super nice and explained everything they were doing along the way. I am a perfectionist and these two didn’t let me down at all. They went about their work professionally and kept the area clean. When they were done they made sure I understood how to change the filter and set up the thermostat. They cleaned up everything in the house and my garage nicer than when they arrived. I would highly recommend Cool Today to anyone wanting a new quality A/C unit installed in their house. If they send Jonathan and his brother to install it that’s even better. They were the best workers ever.

pat poirier

After several calls to a competitor, in trying to get someone out to do a tune up on a 2 year old air conditioner, including the one who sold it to me,I contacted Cool Today, who made an appointment within 4 days, and was extremely satisfied with Mr. Bolduc (technician ) expertise and product knowledge. Very courteous also ! I whole heartily recommended Cool Today, for all air conditioning needs,

Greg Dittmar

The install team came with four pieces of hardware (i.e. compressor, blower, soft start, and thermostat) The soft start was the wrong size and the blower had a name plate from a different brand. The technician hooked up the compressor wiring wrong and blew out the control system on the compressor and the thermostat. They completely replaced the compressor unit and thermostat two days later and installed the right soft start four days later. It seems to be working ok now.

SCOTT HERRINGTON

Cool Today is a predatory business that doesn't actually seem to care about their customers, or is ill equipped to offer simple customer resolution. In short, about a year ago, they installed an electric tankless hot water heater for my mother. I believed that annual service was a wise choice for this unit. So I scheduled this for about a month ago - mind you, I indicated they were the installer. Service was scheduled. No one asked me how old the unit was and no one said that typically for tankless units connected to a water softener, service is not needed for a few years if there are no operational issues. This would have been a great time to have that conversation. The tech showed up as scheduled - proceeded to tell my mom "he didn't know why he was there" and then indicated that service was not really needed for 2 or 3 years on a unit like this - especially if being fed from a water softener. Great! What's not great - BOOM! We will now be charging you for "dispatch" at $89... And... (Service tech proceeds) I will now attempt to sell you a bunch of needless services that you didn't ask for and while I exploit that I am in your home. This is the MO of a service tech who is one-on-one in my mom's house, overstaying the welcome. Guess what we weren't told when I booked the service? That if you declined to proceed with service, you would be charged $89 for a "dispatch fee". I called and attempted to speak to a service manager, who is completely shielded by the low-level employees who just answer the phones. What is bizarre is that when I was on one of these phone calls and asked to speak to a service manager, I was immediately told "no one is available"... To which I responded, how would you know that without even asking? And I was told "because they are all in the field". One person in customer service offered that the dispatch fee would be subtracted from a future service call. Unfortunately, when I called back there was no record of this conversation even though you are advised that calls are being recorded? Four phone calls later, I finally had someone call me back from the "quality assurance team" - Donna. So I proceed to tell the story all over again and infuriated at this point for the amount of time that I've spent trying to chase after $89 - let's just say it's cost me a lot more than $89 to chase after it, but it's the principal of the matter. Finally, I feel like there's progress because Donna indicates that they will refund the dispatch fee, this is not how Cool Today does business. Cool Today - actually Terrible Today, Terrible Yesterday and probably Terrible Tomorrow. Your Money Today, flushed down the toilet. A snappier tagline! Do yourself a favor. Don't make the same mistake I did and hire a more local, smaller HVAC company to take care of your mechanical needs.