Greg S
I've never had a worse experience with a company in my life. I installed a $20,000 system and it started failing and having issues immediately. I had no air conditioning for almost 5 days even though they had the part in stock the whole time. I had to call them over and over just to get them to come out to fix the system. I've never dealt with managers who could care less about their jobs. Turns out they improperly installed it and they still haven't fully fixed it (and the month it ran when improperly installed caused a lot of wear on the system). No calls, no help from anyone. I'm sure I'll have to call them another half dozen times just to get this fixed however I'm planning to look into removing this system under their money back guarantee and have a professional A/C company put in a new one. They may be good for maintenance but DO NOT use CoolToday for any kind of installation services. Most of these Google reviews are for their maintenance services, go look at some other review sites and how low their scores are when most of the people posting got installation services.
Response from owner
September 29, 2025
Other reviews
Scott Abel
My most recent service call was handled very well. Tech came early and because it was the third time to repair the same issue they did not charge a fee for the service.
Davy Reynolds
Ronnie, our technician, was absolutely brilliant. He diagnosed the issue within seconds — it turned out to be the only thing we hadn’t already tried troubleshooting. Beyond fixing the immediate problem, he also took the time to check for any other potential issues, and thankfully everything else was in great shape. Ronnie was polite, personable, and extremely knowledgeable. This was our first time using this company, and thanks to him, we’ll definitely be calling them again. Big thanks to Ronnie — you’re the man!
elie louis
Ken came by and did a great job, excellent service explained what was the problem, and quickly resolved the issue.
Mark Humphrey
Outstanding and timely service by our tech Thomas. He was super efficient and clean. This is a company we plan to stay with for all our plumbing, a/c, and electrical needs going forward. Top-notch and reasonable.