Jan

Doug Armbruster

Cool Today was good on the original installation especially after we had issues with control wiring coming down to the first floor from 6 floors above. Their latest service / preventative maintenance visit seemed more focused on upselling me a UV light and surge protector If they were so Important why weren’t they included on my original quote?? Additionally I asked about hurricane straps in addition to clips and the tech was in aware of a hurricane strap is required? But the old one was still connected by a screw laying on the roof. After I met the tech on the roof to discuss the surge protection I discovered the old strap is laying on the roof and not installed. This is a hazard that either should be replaced along with the clips or removed if the clips satisfy hurricane code requirements so the strap isn’t blowing in the wind doing damage to the other units I felt like I was taken on this service call….. The tech however was extremely courteous and willing to do what was asked but obviously seemed trained to upsell on maintenance visits. When trying to sell me the surge protector he had said about half the units had them. When I met him on the roof only 1 unit had a surge protector and the building was equipped with lightning protection which should deal with a lightning surge. I just wanted to know if a surge protector was needed or required and if so why wasn’t included with the original installation.

Jessica Perez

Amazing customer service throughout the installation of my electrical panel! The technicians were so professional and friendly

bob ditterline

Paid an $89 service fee. If I was told that an $1,100 flat rate would be your price when I called, there would have been no need for you to come out. Terrible way to do business, not to say in advance the price of flat rate, so you can make an $89 service fee collection. Shame on your scam.

Cindy Winstead

Cool! Today is great right on time. Honest fair prices. I They came for my electric. I'll use them all the time