Doug Armbruster
Cool Today was good on the original installation especially after we had issues with control wiring coming down to the first floor from 6 floors above. Their latest service / preventative maintenance visit seemed more focused on upselling me a UV light and surge protector If they were so Important why weren’t they included on my original quote?? Additionally I asked about hurricane straps in addition to clips and the tech was in aware of a hurricane strap is required? But the old one was still connected by a screw laying on the roof. After I met the tech on the roof to discuss the surge protection I discovered the old strap is laying on the roof and not installed. This is a hazard that either should be replaced along with the clips or removed if the clips satisfy hurricane code requirements so the strap isn’t blowing in the wind doing damage to the other units I felt like I was taken on this service call….. The tech however was extremely courteous and willing to do what was asked but obviously seemed trained to upsell on maintenance visits. When trying to sell me the surge protector he had said about half the units had them. When I met him on the roof only 1 unit had a surge protector and the building was equipped with lightning protection which should deal with a lightning surge. I just wanted to know if a surge protector was needed or required and if so why wasn’t included with the original installation.
Response from owner
November 6, 2023
Other reviews
Thomas Spain
It was a late evening call-out for an electric water heater installation before company arrived. The technician was efficient knowledgeable and good at his trade. The area looked better when he finished and we signed a service contract with them.
Brian Zawadzki
The technician Daniel was 1st rate, he went out of his way to get onto the roof of a second story condo! He called on his way to my home. Was very thorough, polite and communicative thru out the maintenance service. Would highly recommend Cool Today for any air conditioning service!
G Chesin
Cruz the service tech was both timely and professional. He came in and reviewed the equipment and both showed and explained what he was doing. He complimented me on my involvement in timely replacement of filters and cleaning the drain line has done well to keep my A/C running smoothly. Very user friendly approach to my first contact with company.
Troy F
0 STARS!!! I called on Friday asking for a quote to do a garbage disposal installation and replace washer lines. I was given an appointment window on Saturday from 12-4pm AND an $89 estimate fee just to show up. 5:36pm on Saturday and they are a no show. When I called the office, she put me on hold for several minutes then came back to say, “I don’t know when they will be there, but they say they will be there today.” I asked, “Does that mean 1 hour, 2 hours, 3 hours, or tomorrow?” She said, “I don’t have an ETA, but it will be today.” So I told her I want to cancel my appointment to which she had the audacity to ask, “Are you sure?” I told her, “Absolutely. If you guys can’t even keep time commitments then I wouldn’t hire you anyway. You basically wasted my entire Saturday.” She said, “okay, have a good day.” NOT EVEN AN APOLOGY FOR WASTING MY ENTIRE SATURDAY! WOULD GIVE ZERO STARS IF I COULD! SHAME ON YOU!!!