Jessica Kernan
We had cool Today (electrical) out to install surge protectors in our panel and ACs. During a visit from a friend, he highly recommended we get a second look at the panel. We did and the electrician stated it was wired completely wrong and was dangerous as wired. We called cool today several times and the “manager” is always supposed to call and never has. Today, they sent a sr technician to our house who confirmed it was not installed correctly and this same “manager” was going to call us at 3pm- never called. So they screw up, make me wait over a month to confirm they screwed up, and then continue to completely blow me off. I was patient but making me wait for any type of response is disrespectful. So before I report this further, just warning the next person.
Response from owner
August 4, 2025
Other reviews
Shane Hilke
The two guys that stuck it out after they lost a guy were awsome. They stayed till the job was finished. Even though it was late they took there time to clean up, explain how it works, and what to do if the moisture switch was activated. Highly recommend.
Joe Webb
I’ve had my a/c system that Cool Today installed about 3-1/2yrs. (Installed 2/24/22) Paid about $12k and understood that it had a 10yr warranty. Within 6mos. the condenser coil needed to be replaced and they took care of it quickly. Since then they had come out a couple of times and were quick to get the system working. So for couple years I had subscribed to their maintenance, until about a month ago (7/28/25) when I had trouble with the system and they couldn’t make it out for a day to get the system working. That day happened to be one of the hottest days and I had to make other arrangements to get the system cooling as I couldn’t wait. Turned out to be the capacitor for the condensing unit. So I decided to cancel my subscription. Now a month later (8/29/25) the air handler blower motor failed. I called them on the morning of and a technician was able to be there in the afternoon. After the technician arrived and I had explained to him what the system was doing, he explained to me that because I had canceled my subscription for maintenance that I had no more warranty, unless I resubscribed for the maintenance contract that they would then only charge me half price ($608). Saying that because in the fine print of the original sale of the new unit states that I must have a maintenance contract with them. Now when I purchased the unit, I don’t recall the salesman telling me anything about the necessary agreement and I didn’t read the fine print, but not everyone reads all the fine details. So I resubsribed, as to not have to pay about $1200. The technicians and other employees have been great, but I don’t feel that a warranty should be based on a maintenance agreement. I can change my own filters and keep the condensation drain line clean. If you buy a new car from a dealer you aren’t required to pay for a maintenance agreement to have warranty. The parts that have failed in my system are not your typical maintenance items. Just feel like it’s a way to get more money out of consumers, like you’re still renting the system even after already paying for it. Sorry for the long winded review, but this is what I have experienced.
Michael Pearson
Phil the guy they sent out to give us our estimate was very thorough and knowledgeable. He went over all of our options and what we needed to do and spent a lot of time making sure we understood our options. The crew they sent out to do the work were very professional and courtesy. This was not the cheapest estimate we got but was the highest. But we feel we got what we paid for. I could recommend this company too my friends.
Monica Van Buskirk
I've used Cool It Today and 2 homes. That is how happy we've been. They were not easy installations but they handled it very well. I highly recommend them.on 9/17/2025 Turell did an excellent job. He is a gentleman.MVB