Joe Webb

I’ve had my a/c system that Cool Today installed about 3-1/2yrs. (Installed 2/24/22) Paid about $12k and understood that it had a 10yr warranty. Within 6mos. the condenser coil needed to be replaced and they took care of it quickly. Since then they had come out a couple of times and were quick to get the system working. So for couple years I had subscribed to their maintenance, until about a month ago (7/28/25) when I had trouble with the system and they couldn’t make it out for a day to get the system working. That day happened to be one of the hottest days and I had to make other arrangements to get the system cooling as I couldn’t wait. Turned out to be the capacitor for the condensing unit. So I decided to cancel my subscription. Now a month later (8/29/25) the air handler blower motor failed. I called them on the morning of and a technician was able to be there in the afternoon. After the technician arrived and I had explained to him what the system was doing, he explained to me that because I had canceled my subscription for maintenance that I had no more warranty, unless I resubscribed for the maintenance contract that they would then only charge me half price ($608). Saying that because in the fine print of the original sale of the new unit states that I must have a maintenance contract with them. Now when I purchased the unit, I don’t recall the salesman telling me anything about the necessary agreement and I didn’t read the fine print, but not everyone reads all the fine details. So I resubsribed, as to not have to pay about $1200. The technicians and other employees have been great, but I don’t feel that a warranty should be based on a maintenance agreement. I can change my own filters and keep the condensation drain line clean. If you buy a new car from a dealer you aren’t required to pay for a maintenance agreement to have warranty. The parts that have failed in my system are not your typical maintenance items. Just feel like it’s a way to get more money out of consumers, like you’re still renting the system even after already paying for it. Sorry for the long winded review, but this is what I have experienced.

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