Kirk Carter
Lifetime warranty? Since last Sunday 12 calls, including the answering service, promises of call backs. Today, I was told that the part needed was at Johnstone, I offered to go pick it up and was told that the tech had to., but it could not be completed.this weekend due to staffing ! Now, no service til Monday... QA reached out to me, yesterday, and she was very kind and understanding. Unacceptable responses, total disregard for stated, " LIFETIME WARRANTY", @$12.5 K, spent on this unit, and three units in 15 years WHY ? If I could choose zero stars I would.
Response from owner
August 4, 2025
Other reviews
Gabriele Smith
Roman was very knowledgeable, professional and friendly. He explained to us different options, prices and warranties. We would definitely recommend him to friends and family.
Robin Stumpp
Had new system installed about a month ago. While the unit works fine, they left my house worse than before they did the work. I have a hole in my ceiling where they either put their foot through or dropped something, there's a huge whole in the stucco on the side of my house where they changed the breaker box, and they did a poor job of replacing the molding around the attic access. Was told two weeks ago that someone would call to schedule the repairs, but still have not heard from anyone. Edit 8/20/25: Finally heard from drywall repair company 8/14. They asked what days and times I would be home for them to do repair of ceiling and said they would call back to schedule. Stt have not heard from them. Feel like I am being ghosted.
Fred L
Service was performed on my AC unit with a young man named Christopher. Today you never know what the quality of your service will be. Many want to immediately sell you something. This young man informed me of what he did and what if any steps are needed to continue to keep my AC unit working in top condition. You could see he followed a step by step training he was given. I would continue to reccommend Cool Today as I have used them since 2005
Liz Meyers
Cool Today responded immediately to our A/C breakdown. Great service. Technician was wonderful.