Maria Boila

Hi Jeff, This is Maria Galu, a customer of 6 years with 2 houses in your service and tens of thousands of dollars to your business. Recently I had this $ 25,200 project to change the ducts. Here is how it went: The sales person convinced me that I need to remove the bats of fiberglass insulation, as I am a sensitive, disable person. Against my better judgment, I agreed, only to go in the attic and notice that half the attic, the low part still has all the fiberglass insulation. All cracks were supposed to be sealed, some were not, as the blown insulation came right down in the far away bathroom. No, the insulation shouldn't have been removed, dragged through my house as the entry is in the closet. Nor did I need to be charged $ 2,000 plus for work I didn't need. Then the ducts, they were hanging on straps. I was told they were stretched, no pictures shown. The balancing didn't work out, the manager left without a word. At the entry in the attic the workers broke a big piece of the drywall. It was nailed back, some caulk, and the damage left to me to deal with, as that will need replacement for a few hundreds of dollars. Overall mediocre job, for a lot of money. Not to offer a small discount for the broken drywall, left me with a bitter taste. Would I do this again, absolutely not! Would I recommend Cool T to my friends and acquaintances for this kind of project, absolutely not! I regret writing all this , the workers tried somewhat, but the outcome wasn't the one expected, or worth the money. Regards, Maria Galu, M.D.

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