Nick Martinez
I’ve done business with this company in the past and had great experiences up until recently. I had a new mini split installed recently and to make a long story short it had a small leak at the connections. I need a simple fix and recharge of the system. I ask for a quote and boy did I get one, and overage quote to cover the companies cost of materials instead of the company taking care of the customer to ensure that cost over time. They decided to put it all on me by overcharging and when attempting to discuss the situation based on two other quotes that were $300 cheaper, they said there was nothing they could do to help. I will most likely never do business with them again, very disappointing ruining a business relationship this way.
Response from owner
May 6, 2024
Other reviews
Betty Jean
I have used this company for my electric, plumbing, and small light fixtures replaced and I have been very pleased with their work. They arrive on time, have supplies in their truck for the scheduled repair and answer my questions about finished work. I recommend them for plumbing, electric and maintenance of my air conditioner system. They arrive on time, have all the supplies needed for the job and do excellent repairs . I highly recommend them for maintenance work on items in my home. They have replaced light fixtures in my home and their prices are very reasonable. The employees are very polite and I have not had any problems with the quality of their work or the items they have installed. I recommend them for plumbing, electrical and installation of lighting fixtures.
Igor Yampolsky
Tech Mark was very knowledgeable, answered all my questions, and tuned up my system for optimal performance. Great skills and communication. Thank you!
James Pelekai
I wanted to share my experience as a customer with your company and give you some insight into what is going on in your day-to-day operation. I purchased my home in Feb 2021 and the previous owner purchased a new AC unit with Easy AC (now Cool Today) on 9/29/2019. She mentioned that she had a plan with Cool Today where the AC was serviced every 6 months and I decided to continue this service plan and still have this plan active today. I kept up with maintenance every 6 months. Every technician is different, and they all try to sell you things. I have 3 major concerns. 1.) The original installers didn't install the unit level and didn't remove the bypass duct work. It took almost 5 years for someone to discover this despite someone coming out every 6 months and sometimes coming out multiple times. This also led to operational costs for your company because the root cause was not resolved until now, technicians only provided band-aid fixes 2.) The evaporator coils were dirty from insulation and excessive moisture. This led to needing to replace the coil and was also caused by the install team. 3) Many times, technicians didn't follow through or didn't arrive during the promised timeframe causing me to have to rearrange my work schedule or must take the effort to call back. The Quality Assurance Technician indicated that the issues with the original install led to the insulation getting into the coils. The team that releveled the unit indicated that the excess moisture was also caused by the install team not removing the flex bypass duct for an old zoning unit. I ended paying $2400 for issues that were because of the negligence and shortcuts by your install team and I should be reimbursed for this. As they pulled out duct work that was wet, I am concerned with what my family has been breathing in over the past 3 years. Also, my ac is running better now and has more power and over the years my electric bills have been higher because the unit had to run harder. I have been trying to get someone in Management to call me about this and I was talking to someone back in September 2024 who said someone would call me. I followed up with him in November and earlier this month and he has completely ghosted me. I don't remember his name, but his number ends in 7876. I am very disappointed and will likely not renew my contract in April.
Jan Hunsucker
Prices are high: $440 to unclog (snake) the main toilet and snake the master bath sink from hair. It took all of 20-25 min from the time he started to the time he was done working. He came in at 3:15, figured out the issues, and did the work needed. He took a few minutes to take my payment, defended the high price, and left at 3:45. He was here half an hour, did excellent work and was very pleasant, but WOW, that was a lot of money for half an hour of his time, his skill, and I needed NO supplies. However, I am relieved that it’s resolved.