Peter Lanza
So I had the technician Armando come out and service my unit as part of my service plan. Very nice gentleman seemed pretty thorough pointed out a few issues to me. I don’t think he tested the heat out. However, when he was testing outside unit, he must’ve forgotten to put a wire back on. Because about two hours after he left, the house was not cooling off at all. So I went outside while the air-conditioning inside was running the outside unit was not running at all. So I called and they sent another tech technician out that night. His name was Dean. Very nice gentleman. He went over to the outside unit took the panel off and found that there was a wire that was not connected back that Armando took off. That must’ve shorted the system out. He tried several attempts and several things to get us Up and running, but he could not. He determined that the wire that was loose burnt out the compress System. He stated after speaking to his supervisor that they would come back the next day and replaced the compressor. I don’t remember a gentleman‘s name that came out here, but he was extremely nice as well. He did a great job and after he left, my air conditioner has been working fine. One of the reasons why I have Cool Today come out and service. My unit is because I’ve never had an issue with the Service technicians. And they stand behind their work. Replacing the compressor at no charge was one of the many things that they stand behind. They realized it was their mistake and they took care of it. I never hesitate to call them or recommend Cool Today to anyone I know.
Response from owner
November 14, 2025
Other reviews
Roger Meyer
The technician who did the job for the maintenance, cleaning and inspection did a good job. However, I was expecting to pay $59.00 for this service, but ending up paying $597.00 to clean the evaporator coils which I felt was excessive. I don't blame the technician who was just doing his job. So with replacing the capacitor which was going bad, the final cost was $828.00. That's the reason for the 4 stars.
Kurt Gjerde
I bought a new air conditioning system from cool today about 12 months ago. It works great and I have found the service people very responsive, they show up on time and are easy to converse with. Others tell me that they think I could have spent less money but since I only talked to cool today I'm not sure about that. But I have seen some installation or service failures by other HVAC contractors. So sometimes you get what you pay for. Thank you. Kurt Gjerde Port Charlotte Florida.
Valorie Knowlton
Greg Baker was a very professional and efficient representative. He did a complete check on all our plumbing, giving us a report on the things that needed attention. Prioritizing them by most important. He was knowledgeable and made us feel like we could trust his opinion. Thanks Greg.
Greg S
I've never had a worse experience with a company in my life. I installed a $20,000 system and it started failing and having issues immediately. I had no air conditioning for almost 5 days even though they had the part in stock the whole time. I had to call them over and over just to get them to come out to fix the system. I've never dealt with managers who could care less about their jobs. Turns out they improperly installed it and they still haven't fully fixed it (and the month it ran when improperly installed caused a lot of wear on the system). No calls, no help from anyone. I'm sure I'll have to call them another half dozen times just to get this fixed however I'm planning to look into removing this system under their money back guarantee and have a professional A/C company put in a new one. They may be good for maintenance but DO NOT use CoolToday for any kind of installation services. Most of these Google reviews are for their maintenance services, go look at some other review sites and how low their scores are when most of the people posting got installation services.