Phil Taylor
Pros: available nearly 24/7, everyone I worked with was friendly. Cons: Not sure how qualified their techs are, at least the ones we had. First visit, the tech leaves after 3 hours, saying he needs to order a part or replace a wire and he'll be back the next day. Next day, a different tech comes out and says I need to replace several parts, and 'that's 100% the issue', not the thermostat or the wire. $600+ and a couple hours later, the tech leaves. An hour after the tech leaves, the thermostat goes blank and the AC turns off. Next day, the same tech comes out and says 'it's your humidistat, I see this a lot, I'm going to unplug it.' So now I have no working humidistat or recommendation to get it working, and I replaced $600 worth of parts I'm not sure I needed to replace.
Response from owner
June 9, 2025
Other reviews
dennis kreitsek
Ronnie Barnes was terrific. Very polite. As well as thorough with what he was doing as well as explaining things to me. Very satisfied with his service.
Jack Brown
Cool Today's service has really gone downhill recently. We have used them for over a decade but recently they have failed to follow through. We recently had them do their annual maintenance on our equipment; two days later the coils go bad and no cool. Despite my concern about why they didn't catch this during the maintenance, I agreed to the repair estimate. Three days later and they still haven't got the repair complete. Cool today - more like cool when we get around to it
michael bradway
Salesman was on time and professional. He was very courteous and knowledgeable. He took samples and I am still waiting to hear about the results, but it has only been 1 week. I am grateful that he did not try and sell me a water softener. I am sure there are better ones, but mine is just 1 months old.
Kim Eskew
I have four different properties all under Cool Today's care. They have replaced All of my air conditioners and including one in my husband's office. They've always given us excellent care and advice and have always been timely and efficient. They have my trust and that's big