Sam Sam
I had free service performed after being a new A/C unit in April. I had a 12 to 4 appointment window but the tech arrived at 4:20. he was polite and did the expected maintenance service. However he did not however have the proper equipment to check the refrigerant which was disappointing. That was not his fault, he was not given the proper tools to do his job. Since this unit is new it could be presumed the refrigerant was ok, but why be sent out to do a check, and not check it.
Response from owner
April 19, 2025
Other reviews
Susan Sova
Amar was amazing especially after dealing with another company. Him and his partner came in and put on shoe covers! 2 nights before the other company came in and left dirt and dust all over my hardwood floors. Cool Today was much more professional and checked for so many other problems in which they found. Amazing.
Vicky Gramlich
All Cool Today technicians are knowledgeable, reliable and friendly. Great customer service. Thank you John Bowen.
Ray L.
They did show up on time. Within minutes of the tech arriving, I was told that a one year old unit was cheap and peace of junk. Prior to this unit I had a Trane. That unit had three repairs in four years covered under warranty but still had to pay 2300 labor each repair. That was junk. You just don't was in to a home and call a new unit junk. A rock may have hit the coils during mowing. You don't know. Then charging $160 dollars a pound for 410a refrigerant is obscene. A 25lb cylinder is $329. That is corporate greed at its worst. The tech said I need at least 9 lbs in a 10 lbs unit. EPA 608 leak threshold for residential is 10% . Did not even offer to repair the leak just to recharge against EPA regulations. He did reiterate that the one year unit should be replaced. Then you wonder why people don't like or trust A/C companies
Christine Fenner
Every time we have had Cool Today out to service our air conditioner it’s been a great experience. We also had Cool Today put in a new unit a few years ago and we are very happy with our choice to call them!