Tammy Ranney

We would like to give a huge shout out and thank you to Cool Today, and particularly to Adam who came to our house at 9 o’clock at night, quickly fixed the problem, and got our AC up and running. he insisted on staying for a little bit to make sure that the problem was truly fixed, and he was great about explaining exactly what happened so we can avoid the problem in the future. He was polite, courteous, and clean; putting booties on when he stepped into our house at the front door, taking them off when he stepped out of our house into the garage, and then putting them back on to come back through and explain things to us. Awesome! When we called into the office, we were greeted by somebody who was just as polite and courteous, spoke English flawlessly and did not make promises that would not be kept. She explained that someone would be out, but she could not say when, but that they would call 30 minutes prior. Mind you I called at, 5:30 in the afternoon and was not expecting service the same day but was ecstatic that we did not have to suffer through the heat and humidity last night. We will definitely be signing up for their whole home plan for $20 a month to continue to get this awesome service and not have to worry about AC, plumbing, or electrical when we have a problem. Thanks very much Cool Today! You are truly the epitome of excellence in customer service.

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