Virginia Stevens

John

Joshua the CoolToday tech came to the house to service and check the new cooling system that was installed after Hurricane Helene. It Survived Milton. He was very nice and friendly. He explained what he was checking and servicing. During his work, He found a loose wire in the compressor unit outside not making full contact and repaired it He installed new wire nuts on all other wire connections. At the completion of his service he said there was no charge. It was complimentary with the new install the year before. I Highly recommended the company.

Katelyn Wenmark

Update July 29th: After a frustrating day of miscommunication a could weeks ago, a manager called to see how they could make things right. They came back out to provide another service recommended by the technician to make up for all the issues earlier. I also highly recommend requesting Steven Briggs as your technician. He's extremely knowledgeable, thorough, and efficient. July 16th: The actual service was fine, but scheduling and having a technician around when requested was not. Due to circumstances out of my control, my 4-8 window was an issue because I want going to be home until after 5. I called and spoke to someone who put a note in the system to make me the last call of the day from 6-8pm. At 1:30pm, I received a phone call from the technician saying he could be at my house in 30 minutes. This was obviously not going to work for me. After talking with the technician and explaining that I would not be available until after 5, he said he'd discuss it with dispatch and either they'd have to reschedule me or they'd send a different technician out at my requested 6-8 time frame. He said they were putting him on another call and someone would come out to my house later today, or if I preferred to reschedule I could do that. Around 4:15, I received a text message saying the technician was on his way. This would put him at my house before the 6pm time frame. I was not home yet. I called Cool Today to let them know this, and they said the technician was 35 minutes away around 4:30. I had to quickly leave work and try to make it there in time. The person on the phone said the tracker showed the technician 35 minutes away. Only 5 minutes after hanging up the phone the technician called to say he was at my house. So the tracker was incorrect and they arrived when I was not going to be home. Normally, I'd be thrilled for them to come early, but I made a specific request due to my schedule to come at the end of their day. Very disappointed as a member at these major miscommunicated and the many interrupting phone calls while I was working.

Yilennis M T

Joe Zagorski was the technician who assisted us tonight. He was very professional, kind, polite and super talented. We recommend him 100% for sure. His knowledge was accurate in detecting what was wrong with our AC and he fixed it quickly. We also really appreciate his help because even the bad rainy weather did not prevent him from completing his job so we could enjoy an efficient AC again.Thank you so much. We appreciate your job.

Tammy Riley

Mykola is a phenomenal tech. He checks everything, he is so polite and knowledgeable. We request him every six months for our service. I trust him completely!!