Steven

Greg Reganall

Always excellent service. The technician Steven Briggs was very professional and really knew exactly how to fix the problem. Super nice person.

Douglas Tkacik

The technician Steven was a great guy and did a great job. We really appreciate his help. Your company responded in less than two hours. It was greatly appreciated.

Katelyn Wenmark

Update July 29th: After a frustrating day of miscommunication a could weeks ago, a manager called to see how they could make things right. They came back out to provide another service recommended by the technician to make up for all the issues earlier. I also highly recommend requesting Steven Briggs as your technician. He's extremely knowledgeable, thorough, and efficient. July 16th: The actual service was fine, but scheduling and having a technician around when requested was not. Due to circumstances out of my control, my 4-8 window was an issue because I want going to be home until after 5. I called and spoke to someone who put a note in the system to make me the last call of the day from 6-8pm. At 1:30pm, I received a phone call from the technician saying he could be at my house in 30 minutes. This was obviously not going to work for me. After talking with the technician and explaining that I would not be available until after 5, he said he'd discuss it with dispatch and either they'd have to reschedule me or they'd send a different technician out at my requested 6-8 time frame. He said they were putting him on another call and someone would come out to my house later today, or if I preferred to reschedule I could do that. Around 4:15, I received a text message saying the technician was on his way. This would put him at my house before the 6pm time frame. I was not home yet. I called Cool Today to let them know this, and they said the technician was 35 minutes away around 4:30. I had to quickly leave work and try to make it there in time. The person on the phone said the tracker showed the technician 35 minutes away. Only 5 minutes after hanging up the phone the technician called to say he was at my house. So the tracker was incorrect and they arrived when I was not going to be home. Normally, I'd be thrilled for them to come early, but I made a specific request due to my schedule to come at the end of their day. Very disappointed as a member at these major miscommunicated and the many interrupting phone calls while I was working.

Suzaine S

I just had a maintenance service call and I must say I was impressed. Steven, the technician called me in advance to let me know his ETA and sent a text with his photo and tracking link. He spent well over an hour, was very thorough and identified areas of concern with my AC that I was completely unaware of and flushed out the system and did other maintenance support. He was friendly and even my dogs liked him so that’s new! Highly recommend this company. I will be using their services going forward. I hope to get Steven again!

Rose Mac

Cool Today has exceeded our expectations in every way. When other AC repair companies might have charged us for unnecessary repairs, Technician Steven Briggs honestly assessed the problem with our unit and rectified an earlier error. He also went out of his way to call us even though we were traveling overseas.

Anda Sipolins

I am very satisfied with technician Steven’s service call. He diligently checked out everything and took particular care to clean out the debris from the AC’s drainage pipe. This mobile home had been unoccupied for at least 3 years and while I was told the AC/heater was installed in 2018, I am sure it had never been serviced. I feel sure that both heat and coolness will now be efficiently provided as needed.