Dan Simmons

In May of 2020 I purchased a complete HVAC system from and installed by Cool Today. To date there have been over 10 failures including 2 condenser fans, one compressor and that ones appears to have failed again. Not only does the system fail over and over again they seem to always take multiple days to even come look at the unit and them inform us it will be 3 to 10 days longer to get the part that has failed, so much for the 24/7 service they claim to have. They really need to learn what real customer service looks like. Obviously I do not recommend this company unfortunately there is not a zero star rating. Additional note don’t try to contact a true customer service person as you will be told they are not available and tell you they will have someone call you back lol don’t hold your breath. By the way the system has a 10 year parts and labor warranty. Not holding my breath it will last that long as it grenades about every 6 to 8 months.

← Back to all reviews