Dennis Grotke
Determined condensate line was blocked. Cleared line. Probably 15 minutes of work plus travel. In future condo meet will clear line for FREE. Cool Today has done good deals such as a maintenance contract but this simple fix and amount of time was far less time consuming than the 2 annual PM inspections which are at a lower cost in total for two annually. With this service call problem fixed but at seemingly way high charge. Service quality is high - cost extreme
Response from owner
February 24, 2026
Other reviews
Byron Winkelbauer
Nikolay came out from plumbing toady and was very professional and did a great job I really appreciate his help. The cost was a little higher than I expected. But overall experience good
Alan Ridley
At 10:30 this morning, I discovered our water heater was leaking in the garage. I called Cool Today, which said they could get a service technician to my house between noon and 4 p.m. Ken Planz arrived at 1:30 pm. He concluded the heater needed replacing and did have a spare in his truck. He removed the old tank and installed the new one before 4 p.m. He did an excellent job and answered all my questions. I'm very happy.
Mark (Marco)
I've listed a few services that Cool Today has done for me. They excel in their work and in customer service. Companies and people should be recognized because it's hard to find outstanding companies that take care of their customers. A/C INSTALLATION: 5/21/21 Yeral and team did a FANTASTIC job. Arrived right on time, worked in and out leaving no trace that they were ever there. Very professional and courteous. They were transparent in explaining what they were going to do and gave updates as they completed each section at a time. It is hard to find honest, hardworking, and kind people but Cool Today knows how to do it right from start to finish. From my salesman, Ryan to the installers, I have to say I am very pleased! I'd recommend Cooly Today to family and friends in a heartbeat. I plan to stick with you on all my future A/C needs. Again, a big thank you to Cool Today and thanks for taking care of us every day folks fairly! - Ethical and sustainable business practices. ADDITIONAL DUCT/VENT CLEANING: 6/3/21 Ryan came out to clean the vents and ducts. Did an absolutely phenomenal job. The vents looked brand new after 21 years of never being cleaned. He cleaned it of various debris, 'organic growth,' and all kinds of other unwanted materials. All of the staff thus far from the techs to back office support have been professional and courteous. I was even given some complimentary services that caught me off guard. From start to finish, Cool Today has did an outstanding job. ROOFING INSULATION 6/11/21 I was so pleased with the prior services I wanted to continue using CoolToday in other areas. Amy came out and looked at our insulation and gave truly honest feedback that you a consumer wouldn't typically expect from sales reps. She identified other areas of concern and I booked additional appointments. They also install generators which I plan to utilize in the future for hurricane season since I've had such a good experience! HEATING VENT CLEANING 6/14/21 Alexander cleaned our vents and gave us sound advice on maintaining them. He was professional and courteous as all of the prior technicians. Very friendly and kept us in the loop on what he was going to do and has done. Very happy with the customer service! PLUMBING SERVICES 6/15/21 Daniel came out to do plumbing work. Quickly completed the job to absolute satisfaction. Very happy with the teams! ELECTRIC SERVICES 6/15/21 Alberto was very kind and professional! He arrived on time and went worked expeditiously, resolving our concerns. TOTAL CARE PLAN Once you try one service, you'll be inclined to try more. I got the Total Care Package membership which seems like a hefty cost initially but if your home is as old as mine, it's bound to have issues and the annual services that come along with it pays for much of itself. There are also single membership plans for cooling, plumbing, or electrical if you didn't want the total plan. In addition to the services in the package; you get a discount on any services/products. They even provide a military/veteran discount and I will go out of my way to support any business who gives back our military community. Thanks CoolToday.
Chris O
Called their number to ask for help with getting the appropriate foam filter for my AC unit but was only met with No's and "I can't help with that". Zero attempt to figure out the request. The phone representative only offered to send a technician out despite me repeating it's just a question about the foam filter. Overall it was one of the worst customer service experiences I've had this year. All they had to do was put effort into helping a customer and they wouldn't even try!