Diane Rose

The tech diagnosed quickly that we needed a new fan motor in the condenser. He quoted 888. Then he said if we join the maintenance service plan for 259 a year, then the price would be 704. We said ok to that price. He asked me to sign his black tablet. I questioned how complicated the billing was and he said just sign and it will be adjusted for the 704 price. He was scrolling so fast. We are in our late 80s, hearing impaired but we trusted him. Signed Friday tech puts in new motor. Presents us on the tablet bill of 888. We questioned where was the 704 price. He argued if we did not pay the 888 he would take the motor out. He denied the price was 704 even though he explained we saved because we bought the plan and we got a veteran discount. So he SCAMMED us into paying the 888 price by saying it would be lowered if we joined the plan. After he put the motor in, I asked him to check the vents that the temp was correct and he refused and scoffed it off. Plus now he refused to complete the service properly by checking the vents. It is a shame that this is how the techs are trained to SCAM customers. The first visit I was happy with him looked forward to him coming back.

← Back to all reviews