elias ordenana
Unreliable Service & Inconsistent Technicians Cool Today has been a huge disappointment. Every time they send a technician, it’s someone new who isn’t familiar with my system, leading to inconsistent service and repeated issues. Instead of properly fixing things, they waste time upselling unnecessary services. It feels like they prioritize sales over actual customer satisfaction. There techs don't know and don't even thing of getting a manager to fix your problem they are worthless, won't even give you a call back For the high prices they charge, I expect reliability and expertise—not a guessing game with different techs every visit. If you want consistent, professional service, look elsewhere. They are not it.
Response from owner
March 11, 2025
Other reviews
Catherine Heart
The blower fan in my A/C died and I have needed a u/v light for some time. I usually use smaller local companies but everyone is so overwhelmed after these hurricanes. I decided to give Cool Today a try. I called and spoke with a pleasant person in the office. Chris M came out the same evening. He went above and beyond to answer my questions and get the repair done as soon as the part came in. I got text messages and calls notifying when the part was in and he was on the way. I am very pleased with the service and the pricing was fair. I will continue using this company. Thank you for your help.
Allen SRQ
I’ve been a long term customer and always dealt with prompt and courteous professionals; knowledgeable and experienced service technicians. Donald did a great job resolving my A/C issue. As far as regular A/C maintenance, performed by different/maintenance techs who are doing their best and work had, I noticed that some of them need to be better exposed to more/different filtration equipment that’s installed in the field.
Richard Frank
Installed new heating/cooling unit inside and outside equipment. Excellent all around - salesman, installers. Explained options and prices, answered questions, friendly and knowledgeable. Also in separate transaction cleaned all ducts to remove mold and dirt. I would definitely recommend this company and personnel.
Ray L.
They did show up on time. Within minutes of the tech arriving, I was told that a one year old unit was cheap and peace of junk. Prior to this unit I had a Trane. That unit had three repairs in four years covered under warranty but still had to pay 2300 labor each repair. That was junk. You just don't was in to a home and call a new unit junk. A rock may have hit the coils during mowing. You don't know. Then charging $160 dollars a pound for 410a refrigerant is obscene. A 25lb cylinder is $329. That is corporate greed at its worst. The tech said I need at least 9 lbs in a 10 lbs unit. EPA 608 leak threshold for residential is 10% . Did not even offer to repair the leak just to recharge against EPA regulations. He did reiterate that the one year unit should be replaced. Then you wonder why people don't like or trust A/C companies