Guns 3545
We are long term customers of Cool Today, lasting over 20 years in two different houses. During that time, in large part due to the maintenance services provided by Paul Kemp and other techs, our HVAC systems have performed reliably and operated superbly. They provide excellent service; on time and focused on meeting the needs of the customer. They are the best.
Response from owner
December 4, 2024
Other reviews
Deborah Volpe
Cool Today did a great job installing our new air/heat unit. Jimmy Mullen made the process easy and was very detailed with putting together the perfect set up for our home. Austin Haley was our service technician and he did an excellent job installing our unit. We are grateful that they were able to provide us with service so quickly after hurricane Helene destroyed our original unit. Thank you! Deborah Volpe
Nancy Marchell
I signed up for the Home Depot tune up special only to have the appointment canceled by Cool Today after coordinating the date and time with my tenant. I was given another date but prior to this date, my tenant requested an earlier appointment because of a potential cooling issue. Ahmad came over and I was charged 10 times the amount I was quoted. I paid for an overpriced drain flush which would have been prevented if they had not canceled on me the first time. Ahmad said he would call us back to resolve this but never did. I do not recommend this company. ADDENDUM: 4 months later the same AC unit stopped working. I called about the 1 year warranty on workmanship which was emailed to me 4 months ago with the invoice. They looked up my account and stated that there is no warranty to cover this even though it was emailed to me. The person on the phone stated that she was not aware of this warranty and to email it to her. Next thing I know I receive an email from them of the same invoice with the same warranty attached on the third page that was emailed to me 4 months ago. Otherwise, still no response so I ended up calling another company. Shame on Home Depot for working with this company.
Billy Thompson
This was my first time as a Cool Today customer. They impressed me overwhelmingly with the maintenance plan and customer service. Heads above any other prior service companies I've used. Jake was phenomenal and thorough in his work. He was pleasant and polite (and on time) and answered questions readily. His advice was also extremely valuable. Thank you Jake and the rest of the team at Cool Today.
Don Dobesh
Our tech, Donald, arrived on time and quickly diagnosed the problem. We are happy with Cool Today’s service and will use them again.