Heather
We had a very weird experience with this company. We scheduled an AC tune up which we try to do every 6-8 months. Our unit is not even 4 years old. The tech came out and kept saying our unit was 7-8 years old and was close to needing to be replaced. Which is completely false. We have not had any issues with our unit and mostly just needed the coils cleaned. The tech had my husband hold the top of the unit up so he could clean the inside but my husband had to leave. The tech tried to say he couldn’t complete the job because he “needed a man” to help him complete the job. I ended up insisting on helping him (a woman which he didn’t seem to appreciate). He complained about having to clean the coils and said he was “doing a $500 cleaning job and [I] better give [him] a 5 star review.” FOR DOING HIS JOB THAT HE WAS MEANT TO DO! Honestly, I will never do business with this company again. The customer shouldn’t have to do part of the tech’s job in order for the job to be successfully completed.
Response from owner
September 17, 2024
Other reviews
Paul Mac
I had a great experience with CoolToday technicians. John Bowen and the second technician were very polite, knowledgeable and professional. They took time to explain potential issues with the system and provided valuable information on importance of using proper air filters and keeping the system clean. I would be happy to recommend them to all my friends. Big thank you!
Gabriele Smith
Roman was very knowledgeable, professional and friendly. He explained to us different options, prices and warranties. We would definitely recommend him to friends and family.
Norma Garcia-Santana
I am very satisfy with the company Cool Today and with the technician Adam Collins. We got an issue with our AC in these days of extreme heat, my husband called them and they sent a technician to the next day wich that was awesome for us. Adam responded all our questions with amability and patience. He resolved the problem and he explained what could be next. Our AC got back to normal. The ladie who called us to make an appointment for our next service was very kind. I higly recomend Cool Today. (Would be Perfect with some lower prices though!!)
Christine Fenner
Every time we have had Cool Today out to service our air conditioner it’s been a great experience. We also had Cool Today put in a new unit a few years ago and we are very happy with our choice to call them!