Hitomi Koelble
We had a great experience with Cool Today. As busy parents running a business, we don’t have much time to keep up with AC maintenance, so our unit ended up badly clogged, it started leaking and even shut off. I called their office, and they were super responsive, getting us on the schedule right away. Ahmad, our technician, called early within the expected time window to let me know he was on his way. He was professional, courteous, and even put covers on his shoes before coming in. He let me know the vacuum would be a little loud, which I really appreciated. He explained everything clearly and even showed me pictures of the areas that needed attention. He was able to clear out the AC drain line, which was in rough shape, and had everything back up and running in just over an hour. I’ll definitely be signing up for their care plan to stay on top of maintenance from now on.
Response from owner
April 11, 2025
Other reviews
Gladiator
I have got 2 ACs and 1 water heater installed in the last 8 months which have broke over 5 times. The one AC system didn’t work for a month shortly after they installed it. I had to wait for a part. Then the second time it broke I had a tenant with a baby staying at my place there was no AC for a week and I had to refund them for their stay hoping they don’t give me a bad review. To deal with the associates of Cool Today isn’t fun. They have a huge company disconnect. No one knows what is going on. Also they DO NOT deliver same day service if you happen to have a problem on a weekend forget it. Their prices are the highest across town and the service is mediocre. I would definitely NOT Recommend this company.
Frank Gonzalez
excellent service and top-notch customer care. They truly want to help you and tailor their services to your needs, Thanks Phil, James, Arron, Daniel ( and some that I may have forgotten) and the entire office team.
Kirk Carter
Lifetime warranty? Since last Sunday 12 calls, including the answering service, promises of call backs. Today, I was told that the part needed was at Johnstone, I offered to go pick it up and was told that the tech had to., but it could not be completed.this weekend due to staffing ! Now, no service til Monday... QA reached out to me, yesterday, and she was very kind and understanding. Unacceptable responses, total disregard for stated, " LIFETIME WARRANTY", @$12.5 K, spent on this unit, and three units in 15 years WHY ? If I could choose zero stars I would.
Catherine Heart
The blower fan in my A/C died and I have needed a u/v light for some time. I usually use smaller local companies but everyone is so overwhelmed after these hurricanes. I decided to give Cool Today a try. I called and spoke with a pleasant person in the office. Chris M came out the same evening. He went above and beyond to answer my questions and get the repair done as soon as the part came in. I got text messages and calls notifying when the part was in and he was on the way. I am very pleased with the service and the pricing was fair. I will continue using this company. Thank you for your help.