Ken Weinstein
Cool Today recently installed a two-stage Carrier heat pump with an ecobee thermostat in my home. The installation team was punctual, professional, and clearly took pride in their work—friendly, knowledgeable, and thorough from start to finish. The salesperson was experienced and helped guide me to a solution that fit my needs perfectly. Pricing was competitive with other similar size companies, and the included lifetime warranty added real peace of mind. Overall, a smooth and satisfying experience. Highly recommend!
Response from owner
November 14, 2025
Other reviews
Trevor Reid
I had a pretty disappointing experience with Cool Today. Michelle in the office was so pleasant and helpful in getting me scheduled, but unfortunately the technician was not as great. Quadrea Bain came out and replaced the capacitor on my unit, then told me my compressor was failing and that I shouldn't run the system. He immediately started calling the parts department, pushing financing, and contacting the office to sort out payment before I even had a chance to think. When I told him I wanted to get a second opinion and would not be purchasing the compressor, he left visibly upset and clearly frustrated. I later had another company inspect the unit, and their technician confirmed the compressor was working fine and that the system simply needed a good cleaning. They also discovered the unit is still under manufacturer warranty, which Cool Today never checked or mentioned. I felt rushed and pressured into an unnecessary and costly repair. I expected much more honesty and professionalism from a company with this kind of reputation.
Pamela S Johnson
Came home to a hot house! My app didn’t notify me that I had a problem. So I gave Cool Today a call. My best friend uses them and I thought I’d give them a try, since I was definitely in need of service. They responded the next day and came to find they needed to order a motor. It was replaced and now I’m cool again. Everyone I dealt with, from the repair person on the job to the people that I called were so friendly and helpful. They made me feel like they wanted to help as soon as they could. I will definitely be using them for my check ups on a regular basis now!
Cristin Rieskamp
I stopped at Costco to get a quote for a new AC system, after receiving higher-than-expected quotes from other companies. Cool Today installed my new AC and everything about the process was easy and clear, from Chris who did the consultation with me, to the men who came and did the install. I would highly recommend, especially if you're a Costco member!
Laura C
Jeff Terry from Plumbing Today was very professional and offered options to resolve my issues. Thanks for employing technicians with good work effects.