L S

I made an appointment and asked to do a maintenance appointment for my air handler. I made the appointment over the phone I specifically asked the lady if they would be putting in a new filter and cleaning the coils. She answered “yes” to both questions. The technician came, not sure what he did because he said they don’t change filters unless I give him a filter that I supple, and he would install it, which was ridiculous because I could do that myself, and that cleaning the coils was an exorbitant extra fee. I did not call to schedule an exam on my unit, I called to schedule maintenance. Maintenance is “The act of keeping something in good condition, or preserving it from decline.” Well, without cleaning the coils and replacing the filter, this was not preserving my furnace from decline. I feel that I was scammed and misled. He examined my air handler, told me what needed to be done and then asked for outrageous fees. He also kept pushing me to buy a package deal, which was very expensive.. That is misleading and I believe dishonest. The technician blamed the incident on the lady who scheduled it.

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