mk
UPDATE: AC went off late last night. Called and a service tech Vince was at the house first thing this morning. Determined it was a clogged float switch for the AC drain. MUCH relieved as it was a quick fix. Vince changed out the 2 UV bulbs and did a full system check. He’s knowledgeable and a genuinely nice guy, which is a plus today! A BIG THANK YOU to the Cool Today TEAM for getting us up and running so quickly!!!! UPDATE: Re the AC Condenser The unit went on the fritz yesterday. Made the call to Cool Today. Bryan was at the house by 8:30p and determined the unit was toast. He reached out to the office and this morning @ 9a the install team of Paul and Carlos were here to swap out the unit. THATS AMAZING CUSTOMER SERVICE!!! (UPDATE: (re Ductwork) Ivan and Victor worked on our ducting issues to resolve an air flow problem we were having in one area of the house. We were impressed that their boss Tom came out to the job to review the scope of work with them. We asked them to access the attic from the garage only and not from the bedroom area due to allergies with dust and it was no problem. They were very accommodating. While we couldn’t see they’re work in the attic what we did see was how neat they were in the prep area in the garage. At the end of the job they went around the house to check the airflow and did a checkup/modification to the air flow from the AC unit increasing the fan speed. Not an easy job but they worked very well together as a team. Thank you
Response from owner
December 26, 2024
Other reviews
Heather
We had a very weird experience with this company. We scheduled an AC tune up which we try to do every 6-8 months. Our unit is not even 4 years old. The tech came out and kept saying our unit was 7-8 years old and was close to needing to be replaced. Which is completely false. We have not had any issues with our unit and mostly just needed the coils cleaned. The tech had my husband hold the top of the unit up so he could clean the inside but my husband had to leave. The tech tried to say he couldn’t complete the job because he “needed a man” to help him complete the job. I ended up insisting on helping him (a woman which he didn’t seem to appreciate). He complained about having to clean the coils and said he was “doing a $500 cleaning job and [I] better give [him] a 5 star review.” FOR DOING HIS JOB THAT HE WAS MEANT TO DO! Honestly, I will never do business with this company again. The customer shouldn’t have to do part of the tech’s job in order for the job to be successfully completed.
Susie Kucia
On Friday, June 5, my air-conditioning went out. It was 86° in my home and I called another service and they couldn’t come out till next week. I called Cool TODAY! after 5 o’clock and she said they could have somebody out between eight and 11 that night. Couldn’t believe it I did get Joe Zagorski and what a blessing he got my AC up and running. He checked everything to make sure there was gonna be no problems before he left me. This company is absolutely the best bar none because they have Joe I canceled my appointment with the other company which they were cheaper for my other unit for next week and am more than gladly to pay the little bit more to have the best in the business thank you Joe thank you Cool TODAY!. You will always be servicing my air conditioning units and when it’s time to buy a new one, you will get the job as long as I can have Joe if you had 10 stars or 100 stars I would mark them all so so happy thank you
00 Gojiramon
Was able to make an appointment very quickly. Technician was professional and polite and was able to resolve my problem.
Fred L
Service was performed on my AC unit with a young man named Christopher. Today you never know what the quality of your service will be. Many want to immediately sell you something. This young man informed me of what he did and what if any steps are needed to continue to keep my AC unit working in top condition. You could see he followed a step by step training he was given. I would continue to reccommend Cool Today as I have used them since 2005