Ruth Zehr

Gregory Chamberland

I am extremely disappointed with Cool Today! They were supposed to come yesterday between 12-4. At 4:00, they still haven’t arrived, so I called them. They said they were going to check with dispatch. After a long hold, they came back on and said that the technician got held up at another job and they don’t know the ETA. At 6:00, they still haven’t arrived. So I called them again. After putting me on hold again, they said he is still tied up. He finally called at almost 7:00. He was not very nice and said he is just leaving his job, but he is about 1.5-2 hour away and if I still wanted to come or reschedule. I said I’m going to call the main number to reschedule. He said I didn’t have to do that and that he will do it for me. I said no…I want to talk with them myself. After hanging up, I called and rescheduled for today. The dispatcher said he will definitely be there by noon, maybe earlier because he is quick at jobs. At 12:15 today, I have not heard from him, so I called. Again, they said he got hung up at a job. I explained this is my second time in two days going through this, and I have to leave the house at 2pm for another appointment. She said she will make a note of that, and someone will call me. The technician called me at 12:50 and asked which plan I had and who’s supplying the sink. I told him they are. And then he says he is going to have to reschedule because their supply department closed at noon. What?!?! He said he didn’t have a choice because nobody told him. This is the last straw, Cool Today. This is the worst customer service I have ever received!!!!!!

James B

Technician stated I needed 2 new float switches without testing them (just said if the system didn’t shut off when inverted they were both bad). Tried to charge us $235 to repair it. I found them for $30 online so we declined. I then tested the floats with a multimeter when the technician left and both were fine and the system is working fine. Made us question the second part he “diagnosed” and said was “failing” (capacitor on the outside unit for $303). Complained to the company via email and they still haven’t contacted us other than reply to verify service date and address in their response. Seems like the technicians are getting commissions for parts sales! May have to look elsewhere for maintenance after 16 years with Cool Today!

Stephen Manrose

Very satisfied with plumbing work. Signed up for maintenance program. Excellent.

Frankie Tullock

The service was excellent. The young man was very helpful and answered all my questions. Advised me of some things i might consider in the future. I would give him a 10 or A+ however you rate their service. Frankie Tullock