Sandy Bosse
We had a great experience today with the installation of our new air conditioning unit! Our sales representative, Chris, was really awesome and very patient with any concerns or questions that we had. The air conditioning technicians that did our installation were great, and Fred did a wonderful job explaining everything to us. We are very impressed, and we are confident that we will receive the same kind of amazing service for years to come with our AC unit! Thanks again for a great experience!
Response from owner
July 22, 2025
Other reviews
Joe Miller
Billy is the best technician I have ever had. Very honest! Thank you!!!!!
Desiree Metcalf
Cool Today is the coolest! The technician was professional, friendly and explained things clearly. He did not try to up-sell anything which was refreshing. They made honest suggestions and had fair prices. Excellent customer service!
Susan Timm
I have used N&M for 30 years. The service is always excellent. Easy appointments, on time, friendly people and expert technical service . Highly recommend!
Joe Webb
I’ve had my a/c system that Cool Today installed about 3-1/2yrs. (Installed 2/24/22) Paid about $12k and understood that it had a 10yr warranty. Within 6mos. the condenser coil needed to be replaced and they took care of it quickly. Since then they had come out a couple of times and were quick to get the system working. So for couple years I had subscribed to their maintenance, until about a month ago (7/28/25) when I had trouble with the system and they couldn’t make it out for a day to get the system working. That day happened to be one of the hottest days and I had to make other arrangements to get the system cooling as I couldn’t wait. Turned out to be the capacitor for the condensing unit. So I decided to cancel my subscription. Now a month later (8/29/25) the air handler blower motor failed. I called them on the morning of and a technician was able to be there in the afternoon. After the technician arrived and I had explained to him what the system was doing, he explained to me that because I had canceled my subscription for maintenance that I had no more warranty, unless I resubscribed for the maintenance contract that they would then only charge me half price ($608). Saying that because in the fine print of the original sale of the new unit states that I must have a maintenance contract with them. Now when I purchased the unit, I don’t recall the salesman telling me anything about the necessary agreement and I didn’t read the fine print, but not everyone reads all the fine details. So I resubsribed, as to not have to pay about $1200. The technicians and other employees have been great, but I don’t feel that a warranty should be based on a maintenance agreement. I can change my own filters and keep the condensation drain line clean. If you buy a new car from a dealer you aren’t required to pay for a maintenance agreement to have warranty. The parts that have failed in my system are not your typical maintenance items. Just feel like it’s a way to get more money out of consumers, like you’re still renting the system even after already paying for it. Sorry for the long winded review, but this is what I have experienced.