Social Nonsense
I don’t know what happened to this company over the last few months! Several months ago, I had them install at my personal residence. Response time, pricing and installation were excellent. Fast forward few months and I need to replace the AC at my daughters house. The experience was the direct opposite of my first experience. Yes, they showed up to give me a quote pretty quickly. However, the quote had no details as to units specifications. I had called several times asking for clarification and not one person responded Even after I left a message that I was going to call another company…. Crickets… My understanding is that they are starting to push their own AC units with their own badging. You really don’t know what you’re getting which explains why their quote did not include any specifics. Too bad. They really had their act together, but they have fallen apart.
Response from owner
October 7, 2024
Other reviews
Dennis Grotke
Determined condensate line was blocked. Cleared line. Probably 15 minutes of work plus travel. In future condo meet will clear line for FREE. Cool Today has done good deals such as a maintenance contract but this simple fix and amount of time was far less time consuming than the 2 annual PM inspections which are at a lower cost in total for two annually. With this service call problem fixed but at seemingly way high charge. Service quality is high - cost extreme
Cheri C
The technician, Chase, showed up right on time, was very polite and kept me informed of everything in a simple and straightforward way. I was left with the peace of mind of knowing the status of my AC system and felt the difference in performance right away.
Lindsay Richter
Always thrilled with our services from cool today. Professional crew, always willing to answer our questions, and honest. Easy scheduling and love that we get notifications when they are on their way!
Chasy Beall
I was out of town when the plumbing repair occurred. Kevin did a great job communicating with me via cell phone. He gave me several options for a fix. As far as I know all went well.