Doris Day
Joe called ahead to let us know he was coming. Something I always appreciate. Very professional and explained what the issues were. Would happily recommend Cool Today to family and friends! Cool Today should be proud and happy to know Joe represented them very well.
Response from owner
June 10, 2024
Other reviews
Grant J
Tech didnt know why he was out there to do follow up work that was supposed to be done by an experienced technician
John Meyer
I had a new water heater installed at my house by this company. Prior to installation I asked to have the plumbing manager call me two different times. I was never called back. After the installation I had some questions and concerns about the job and price I had to pay. I called and left a message two times for a call back and was told both times a "Donna" would call me right back that day. She never did. The work done was satisfactory, however the price seemed way out of line and the customer service after the sale is terrible. I still have questions and concerns.
L S
I made an appointment and asked to do a maintenance appointment for my air handler. I made the appointment over the phone I specifically asked the lady if they would be putting in a new filter and cleaning the coils. She answered “yes” to both questions. The technician came, not sure what he did because he said they don’t change filters unless I give him a filter that I supple, and he would install it, which was ridiculous because I could do that myself, and that cleaning the coils was an exorbitant extra fee. I did not call to schedule an exam on my unit, I called to schedule maintenance. Maintenance is “The act of keeping something in good condition, or preserving it from decline.” Well, without cleaning the coils and replacing the filter, this was not preserving my furnace from decline. I feel that I was scammed and misled. He examined my air handler, told me what needed to be done and then asked for outrageous fees. He also kept pushing me to buy a package deal, which was very expensive.. That is misleading and I believe dishonest. The technician blamed the incident on the lady who scheduled it.
Jett923
The technician who attended to repair a plumbing issue was professional, knowledgeable, friendly, and took the time to explain different options prior to starting any repairs. Miguel listened patiently as I described the issue and once I was finished, proceeded to show me what needed to be repaired. It isn’t very often where a service technician is as patient and understanding as Miguel was during my call. The repair was completed with efficiency and with a fair cost. Thank you Cool Today for sending Miguel to my call.