Sylvia Whitman
I wouldn't post a review, but Cool Today keeps pushing. CURRENT PROBLEM, in my daughter's condo. On the pro side, I was able to get a service call promptly to address a leaking HVAC unit. On the con side, eight days later I have to schedule another service call because the unit is pushing warm air. Prompt scheduling again, but two calls in less than two weeks. LAST REVIEW, which didn't post. HVAC maintenance in my house. Cool Today keep sbugging me for a review. Well, here it is. I find the technicians competent and polite. The scheduling, on the other hand, is a nightmare. I believe the company is understaffed. I got a maintenance appointment, arranged to be home during a 4 hour window--and in the middle I got a call that the tech had an emergency and couldn't come. No one else could? Cool Today promised that I wouldn't be cut off again. I rescheduled, arranged to be home during a 12-6 window, and at 5:55pm the tech showed up for a service that takes about an hour and a half. What? I had dinner plans. So we rescheduled again, a 4 hour window; the tech promised I'd be first. Again, 5 minutes before the window closed, Cool Today showed up. I spent about 15 hours waiting for this call.
Response from owner
November 27, 2023
Other reviews
Michael Fuchs
Showed up on time, fixed several items without delay, for a fair price. I would happily use them again.
Heidi Taylor
We are on the extended service plan for our AC service and we are so grateful for the wonderful, fast, service and their great work to keep our older ac unit working at its best all year round. Going to have them look at our house breakers next to have them upgraded. Good to keep on top of these things when you have an older home.
EmpressJay
This was the best customer service we have ever experienced. The first visit from Rob was a great encounter. He was very patient and knowledgeable on the products and services. He explained everything clearly and step by step on how the process would go. He really went above and beyond to help us finance the best unit for our needs. The process was extremely fast and simple. On the day of the install, Johnny nd Edwin arrived on time and were amazing off the bat. Both were friendly but still got straight into it immediately. They worked so hard and diligently. We were amazed at how much work it was and they did it efficiently. I applaud them, especially in this Florida 90 degree weather. CoolToday gained a loyal customer today. 10/10 definitely recommend !
Raymond Buchko
It was refreshing to see our technician Franz going out of his way to make sure he was doing everything and then check his work during our regular maintenance service. Thanks again Franz