Customer Loyalty & Retention

William McDonald

Dean Shrewsberry , showed up as planned and did a credible job of servicing my AC. He was quick and pleasant doing his maintenance of my AC unit. I have been using COOL TODAY for 6 yrs and will continue to use them.

Michele Charette

The technicians are proficient, respectful and obviously know and understand the equipment they are maintaining. I've been with Cool Today since I relocated to Florida five years ago and have no issues or complaints.

Gabriel Pataky

We have been using Cool Today for several years now and they has always been very responsive to issues that we have and have handled them very professionally. The latest work was HVAC system maintenance performed by JUAN. He is both very professionally competent and personable as well.

Ann Freeman

We have been Cool Today customers since 1998. That pretty much says it all. We appreciate the honest, consistent service for all these years.

Lenny Rideout

Great response. Professional service. Highly recommend Cool Today!.

James Grim

I’ve used Cool Today for five years for all my plumbing and electrical and HVAC services very reliable and very reasonable

Michael Vancalbergh

Tech was knowledgeable, polite, and communicating what he was doing and why. My history with Cool Today has always been positive and people do make the difference.

Janet Cozza

We have used Cool Today since we bought in Venice in 2020. They were highly recommended by the owners that lived here before us. We We’re very pleased with the service that we received from the Cool Today representative this past week. He was very thorough and knowledgeable. The only thing that we could say is that we wish that the workers stayed longer to build a relationship with the same one. We pay $20 per month for the service.

Charlie Shames

Tim the technician showed up on time and was very professional. I have relied on Cool Today for years and appreciate their quality service, problem solving, and courtesy.

Jay Crump

Very professional. Miguel was our plumber and he addressed all our needs. No more leaks. The toilet flange had broken and I expected a high price to repair. Plumbers are not cheap, but this was well within my expected range of costs. I will use their services again when I need a repair.

Randy Richards

Electrical Safety Inspection. Today our home had it's first electric safety inspection. Our two box breakers were checked and several connections were tightened up. The interior of our home was then inspected. All was well except they recommended all our smoke detectors be replaced by smoke/carbon monoxide detectors, ideally using the 10 year battery type. I received a "report card" covering all the items that were inspected. And because I use for Cool Today for A/C maintenance their was no cost to us! Our plan is to soon add a "whole home serge protector" and to replace the smoke detectors. The inspection couldn't have been easier. Emre, who did the inspection was polite, informative and never pushed any of the recommendations. I've used Cool Today for close to 15 years for our A/C units maintenance. I will continue to use Cool Today for keeping our home comfortable and safe!

Laurie Wood-Peters

I've been using Cool Today for my HVAC needs for a few years now. Their technicians are prompt, professional. And thoughtful. Like their semi-annual maintenance program. Keeps me on track with taking care of my equipment.

Tom Doherty

I have relied on Cool Today for my AC units and maintenance services since 2005. On my last service call (12/25), Cool Today provided the usual excellent service — on time, excellent maintenance service and a through report on the status of my AC units.

Mark Westervelt

My third time using Cool Today was to replace our HVAC heat pump system. Cool Today provided the best system and the best price of 3 vendors! Sale and installation personnel were super nice; I got the feeling they like working for their company.

Norman Harris

I am a long term customer of Cool Today. They are always conscientious and competent in all the various aspects of home maintenance. They respond quickly to urgent requests for service. I know when I call, I will have my needs satisfied.

Lin Park

Been using Cool Today since we first moved to Florida over 20 years ago - they truly care about their clients and provide great service every single time!

Kylie Wilson

I’ve used Cool Today for 5 years now and never had a bad experience. Always prompt, communicate exactly what time they will arrive, and explain every detail of your service. Great team!

Christopher Hatfield

My AC and electric heat went out last night so I called and they responded bright and early Wednesday morning! Their technician Edwin Calderon arrived and found the problem within minutes! Back working right away! I have been with this company for 12 plus years! Very happy with the service we get!

Sherie Becker

As a longtime customer of Cool today my overall experience has been very positive. My recent air conditioner service was also excellent, my technician Justin was prompt and took an interest in my maintenance needs. Overall, I would highly recommend Cool Today.

Alberta Alese

Brice Dodge, was polite, timely and professional in servicing my air conditioner. He flushed out the pipes leading to the shutoff valve and evaluated system readings to insure all were running at appropriate levels. I have been a client of both Cool Today Air and Cool Today Plumbing since June of 2022 and I highly recommend their work. I thank Brice Dodge for a job well done. Customer, Alberta Alese

Dave Bear

Adam M. Was extremely knowledgeable and extremely professional. Two traits that have been our experience for the last 15 years with Cool Today.

Rick Davies

We’ve used CoolToday and other affiliated entities over the past years. We’ve always been impressed with the quality of service and attention to detail we’ve experienced.

Lucille DiLeo

Appointment easy to make. Technician on time. Technician friendly, thorough with HVAC assessment, neat, explained issues that needed to be addressed. I signed on again for annual service. This will be my 8th year with this company at this address. At previous address I had this company for 9 years.

Todd Beckwith

Used Cool Today and Plumbing Today for years. Super professional and work always done well!

Piper Shannon

Quick service with a knowledgeable professional. I will definitely use them at my new home too.

Monica Van Buskirk

I've used Cool It Today and 2 homes. That is how happy we've been. They were not easy installations but they handled it very well. I highly recommend them.on 9/17/2025 Turell did an excellent job. He is a gentleman.MVB

Anthony Montani

My technician Joseph St. John was terrific. This was a routine maintenance visit for my A/C system. He was thorough and explained clearly what was done and what to watch for going forward. He also made a point to address some minor adjustments to improve performance. This is my fourth year using Cool Today's services and I am glad to continue using them. Joe is a great representative of the company!

Paul Sullivan

Technician was on time and very efficient, serviced the unit and took several photos of his work. Filled us in on everything he did and the status of our unit. Great job. Have been using Cool Today since 2009 and they have never steered us wrong.

dennis dove

Cool Today did a excellent job as usual. Dean did the work. He's very professional. I've been using Cool Today for 3 years. They are the best.

Janelle Dachtera

The techs are always on time, very respectful of the property and do a thorough inspection. We have been with Cool Today for several years and have had positive experiences.

Gabriele Smith

Roman was very knowledgeable, professional and friendly. He explained to us different options, prices and warranties. We would definitely recommend him to friends and family.

Sally Pavlica

Our service person, Jezial was on time, courteous and very thorough! He explained everything he was doing in detail and asked for my input. Cool Today has been providing our service for a few years and we couldn’t be more satisfied!

Sharon Hunniecutt

This company is awesome . When you schedule an appointment they're always here on time even if you're running 10 minutes late they'll call you anyway to let you know. Everyone of their technician is very professional and always very courteous. I would always recommend them to my friends and family ..

Christine Fenner

Every time we have had Cool Today out to service our air conditioner it’s been a great experience. We also had Cool Today put in a new unit a few years ago and we are very happy with our choice to call them!

Mike Benjamin

Prompt service, knowledgeable technicians, pleasant and organized receptionist that answer the phone, and prices reasonable, and all work warrantied that was done. Can't say a whole lot more about this company it has my business and will continue having my business with everything I need. Highly recommend this company for future cooling, plumbing and electricity.

harry knapp

Reviewing my 6-month maintenance service. The maintenance rep was very thorough and explained clearly what steps and procedures he completed. Cool today has provided excellent service for my HVAC system for over five years. Would recommend them.

lkoller8919

I’ve been using Cool Today for years. Adam Collins is a fantastic technician and I will definitely request his service next time.

F. Carpenter

I want to say how much I have appreciated Cool Today over the past couple months, and most recently the visit from our technician, Omar, compelled me to ask him how I could express my gratitude for his high standard of ethical and gracious professionalism. Because of Omar, I’ve decided that I’m only calling upon Cool Today for our plumbing and HVAC needs!

Lieren Davis

We have used Cool Today for years. We like them because they are extremely dependable. Their technicians are always prompt, very knowledgeable, great at their jobs, and always, always so polite! We are happy with their service and have never had any reason to consider a change. I’m sure we’ll stay with Cool Today for years to come.

susan groves

Cool today is always available when I need them. Your technician Isahia has been our tech a couple of times at our house. He's an amazing young man, knows his job well and always professional and polite! Please make sure this review is read by your Human Resources department and he is recognized for his excellent service.

Steve King

As always, the level of service, attention to detail and always doing the right thing sets these folks apart. Cool Today always provides us with superior service, stands behind their work and treats us fairly. Wouldn't even think of calling anyone else for our needs.

M Cheech

Technician (Michael) arrived as scheduled, was friendly and knowledgeable. We appreciate the reminder maintenance notifications. We call Cool Today our “Go To “ for A/C, plumbing and electrical needs! Thank you.

Mark Humphrey

Outstanding and timely service by our tech Thomas. He was super efficient and clean. This is a company we plan to stay with for all our plumbing, a/c, and electrical needs going forward. Top-notch and reasonable.

Michael Sammons

They give you a 4hr window of time when they will be there. But once they text you that the service person is on the way you can actually track them which is very helpful. In 20+yrs of using this company I have never come across a single team member that didn’t provide excellent customer service and all are very competent in their respective fields! Especially the plumbers!

Carolyn Gutierrez

We have been using Cool Today, Electricity Today and Plumbing Today for more than 2 years and we have always been impressed with their reliability and knowledgeable service reps. Just last week we had our A/C system maintenance visit from Cool Today serviceman, Gavin Collins. He arrived on time, serviced our equipment, cleaned any debris and offered useful suggestions on keeping our A/C running in top shape. In Sarasota, Florida quality maintenance of an A/C unit is essential and, in the long run, saves money. Carolyn Gutierrez/Bob Milner Sarasota, Florida

Marie Gentle

We have been Cool Today AC clients for decades and have been 5 star satisfied. It has been our experience to be serviced by highly trained, knowledgeable technicians. The in house customer service team is friendly, and quick to act for any questions or issues. We have had several AC units through the years and the sales team is honest and takes time explaining products. The yearly maintenance contract is budget friendly, and gives us peace of mind for summer and winter. We highly recommend Cool Today.

jeannie lavoie mastronardi

Have had Cool Today as my AC specialists since moving to FL. Have done a most satisfactory job each time. Very reliable as are their technicians

Fred L

Service was performed on my AC unit with a young man named Christopher. Today you never know what the quality of your service will be. Many want to immediately sell you something. This young man informed me of what he did and what if any steps are needed to continue to keep my AC unit working in top condition. You could see he followed a step by step training he was given. I would continue to reccommend Cool Today as I have used them since 2005

Shannon Hajji

Our technician today was Mykola Maystryuk. Incredible integrity and professionalism. Definitely the best tech we’ve had so far. Being on time, professional and having integrity is why we would absolutely continue to use Cool today again. This technician is brilliant.

Sarah Greenlaw

We have been working with Cool Today for 8 years. They have installed new AC units in all of my properties. They have excellent customer service and their service techs are knowledgeable and pleasant to work with. Mary

Susan Timm

I have used N&M for 30 years. The service is always excellent. Easy appointments, on time, friendly people and expert technical service . Highly recommend!

Susie Kucia

On Friday, June 5, my air-conditioning went out. It was 86° in my home and I called another service and they couldn’t come out till next week. I called Cool TODAY! after 5 o’clock and she said they could have somebody out between eight and 11 that night. Couldn’t believe it I did get Joe Zagorski and what a blessing he got my AC up and running. He checked everything to make sure there was gonna be no problems before he left me. This company is absolutely the best bar none because they have Joe I canceled my appointment with the other company which they were cheaper for my other unit for next week and am more than gladly to pay the little bit more to have the best in the business thank you Joe thank you Cool TODAY!. You will always be servicing my air conditioning units and when it’s time to buy a new one, you will get the job as long as I can have Joe if you had 10 stars or 100 stars I would mark them all so so happy thank you

Daris Hock

Joseph arrived on time and was very pleasant and professional. Checked our system and went over everything and explained what he found and suggested we speak to another about what he found in the attic and how to save money. Have had Cool Today for many years and highly recommend them.

Robert Leach

We purchased our unit 2yrs ago and the annual maintenance. Cruz was our technician who serviced our unit this year and he did an amazing job. Thoroughly cleaned everything, and took the time to review all of the services he provided with us. We have been very pleased with Cool Today, and always recommend them to our friends and neighbors.

Jan

we have been customers of Cool Today for about 23 years, and they still surprise us with exceptional service. today a new tech came to service our unit and could not have been any better! I feel confident that they will take care of things. These days it's rare.

Perry LaBoone

I’ve been a long term Customer of Cool Today for approximately 20 years and have had them maintain several of my properties. Last Friday continued to remind me why doing business with Cool Today has been a wise decision. Last Friday I had an issue that started with water pouring out of the wall. I called Cool Today when I found it, late in the day, and they fit a call with me the same day. Maximus showed up around midnight and worked through the night until 5:30 the next morning. He went through the entire system, made repairs and prepared the lines with a solvent to clear the lines. Robert came in the following day and after 3 hours, successfully cleared the line, tested the flow to ensure it worked and left me with a well running system. Over the years I have bought my new Ac units from Cool Today, as well as the 10 year warranty and the annual maintenance agreements. This recent episode and the great response was Cool Today continues to demonstrate those were good decisions!

Bigdaddydaddy Roberts

I bought 2 new AC units 3 years ago and Cool Today maintains both units. Everyone from the office staff, installers and preventive maintenance technicians have been pleasant. Knowledgeable and most importantly professional.

Maria Santiago

Called them and they were able to accommodate me late that day. Chris came. He was informative and thorough. He was able to determine the problem with the AC unit. He repaired it the same day. We were pleased with his service as he was very professional. We have used Cool Today in the past a few yrs back. They never disappoint.

Ron Thielen

Ahmad was great! Professional advice for my aging AC system. His recommendations were appreciated , even as he could have generated more money , he was honest and I appreciate that kind of integrity . When I replace my system , I will be giving Cool Today a call!

Kia hostetler

The team at Cool Today is very responsive! We were able to schedule an appointment easily with communication from the office and service technician throughout! No need to worry about the arrival- when they say they will - they do. Our tech was Kevin. Very knowledgeable, nice man delivered and explained his process clearly. Highly recommend the company. We have used since our relocation and will continue.

Jim Wunderlich

Cool Today did a completer HVAC system including duct work. Everyone from the salesman (jimmy) to the installers were professional and polite. I have used Cool Today previously and continue to be satisfied with the service they provide.

William Haan

Very prompt, excellent attention to detail and generous with his time is how I would describe Cool Today. They installed our system and have serviced it since new. I highly recommend them for your A/C needs.

Yamel Rodriguez

We have used Cool Today several times to service our AC unit and this time we used them for plumbing services. The technicians are friendly and very knowledgeable! Our issues have always been resolved in a timely manner and within reason. We have even used Cool Today to service my parents home.

Chris Gilpin

Switched to Cool Today over 5 years ago when I needed a new HVAC unit. They offered reputable units with multiple options to suit my needs. Customer service has been exceptional either calling the office or the great staff who comes to do the regular servicing to the unit. They take the time to explain their recommendations or the items needing repairs or replacements with no pressure. Just an awesome business all around.

Craig Wright

Service technician Agbor worked like a dog, two hours into pitch dark, serviciing our three AC units. He is knowledgeable, polite, and highly articulate. We have been with Cool Today for more than a decade owing to great service such as this. Craig W. Longboat Key

Rick Soto

Cool Today installed my system and has serviced my air conditioner for the past several years. Their techs have always been punctual, knowledgeable & helpful. Only wish all of my service people were this professional!

mike f

Cool today plumbing was convenient and easy to schedule. They were punctual and had updates as to when they were on the way. The tech ,Jeffery , was great. He was polite, courteous, and friendly (dog friendly too). Explained everything as to our plumbing issue and repaired. I have used cool today for A/C before and that experience was great also. I will use no one else for my HVAC or plumbing needs.

Steven Ackerman

Had previously used Plumbing Today to replumb our house with good results. When needing to disconnect powered roof vents on our house went with Energy Today. Ryan came out and very quickly ascertained what needed to be done and did it. Highly recommended.

dolores

I have never been disappointed with Cool Today. They are reasonable and reliable. The technician I had today, Anthony was knowledgeable and informed me of outcomes. Will continue to use!

Chris-Jim Zanowski

I really want to take the time and say thanks not only to my service technician who did a fantastic job on the servicing with my York System both outside and inside total system gone over. My tune up on my 3 year old system involved alot more than I thought and I was informed on every last detail. I will definitely continue my business with you and your company again when ever needing service and my yearly inspections. I really keep up on my maintenance and am a firm believer on changing my filters every 30 to 45 days on keeping up my investment.In closing you can be proud of your Company Name that you worked hard on making a great Name for yourself. Keep up the good work it really shows with your employees you chose! James Zanowski

William Weber

Brice did a great job inspecting our equipment and explaining everything to us. He was training Noah and was an impressive teacher for him also. We appreciate the service and look forward to a long term relationship.

Guns 3545

We are long term customers of Cool Today, lasting over 20 years in two different houses. During that time, in large part due to the maintenance services provided by Paul Kemp and other techs, our HVAC systems have performed reliably and operated superbly. They provide excellent service; on time and focused on meeting the needs of the customer. They are the best.

William Strollo

Excellent, professional service to us for the past twenty years Cool Today installed and serviced two new units in our prior home, and they came to the rescue in our new home when the old unit failed within one week of our move. Any concerns on our part are quickly resolved, and we have always recommended Cool Today to our friends and neighbors. Thank you Cool Today.

Monique Govostes

Our bi-yearly AC maintenance check was done today. We had a great technician. Cool Today had been maintaining our A/C system for many years. They installed our last one 2 years ago. As always, we highly recommend this company !

Polly Pond

My only disappointment with this service experience was not having my regularly specified technician perform my servicing. She had been my tech for about 10 to 12 years. But, the gentleman who came was very nice, professional, and thorough in his inspection. As a senior citizen, I prefer the same tech each time so I know who is coming. For so long I had requested the same tech. Will evaluate this situation when my service contract is up for renewal. Have been an N&M/Cool Today customer for 24 years.